Pretty terrible experience. I tried to set up an order I was…read morehoping to pick up 5 days later. This was already considered a rush order that came with additional fees. After spending almost an hour setting up an order on their website (with an AI assistant constantly trying to push stuff on you), there was no confirmation email. I called the next day to see if the order got through. A sleepy gentlemen answered the phone and mumbled apathetically that he'd check and get back to me. He never did. I left a message the next day, asking for a call back to find out if my order had come through. I got a text on my phone the next day, reading: "Thank you for reaching out to The Best Screen Printing company. Please send us your design, when you need it by, size breakdown and quantity for your order at sales@tbsp.la to get a free quick quote.". So we were back to square one, with 3 days just out the window. I emailed them and explained that I had submitted an order through their website days earlier. They emailed back and said they wouldn't honor that order. They told me if I wanted to pick up any t-shirt by Monday, they'd use a lower-quality (!) t-shirt and charge an additional $20 above the additional rush order fees they had already added. I never write reviews, but here I felt compelled to.

The most horrible screen printing company I have ever done business with in my entire life. Instead…read moreof addressing the issues and how they damage hundreds of dollars worth of my hoodies with their careless employees, they ask yelp to remove my review. So here it goes again, even better this time. I have been dealing with this company for over 4 years. They were pompous and arrogant the entire time I worked with them. They have no regard for their customers and they're only looking to make money. They have blatantly printed my stuff wrong multiple times, but I have worked with them and been patient with their printer for the sake of my business. I had an order of hoodies printed for some big celebrity clients, and they were the same hoodies I've been printing with them since 2020. I had other hoodies in the order, but this one in particular was the one that got damaged. In this industry men don't respect women at all, and they expect us to just do whatever they say and take whatever they give. The damage hoodies, I'm referring to were printed as a set of five. The print was blatantly wrong and crooked, completely not centered, and he was so rude about it. The ONLY printer in their company that knows how to print is so careless with everyone's order that you literally have to just hope and pray your order is done right. The owners of this company do not care about anything but money and they especially don't care about the employees. That's not an excuse to treat people poorly and take peoples hard earned money. The customer service is horrible, the attention of detail is horrible, these people are just money hungry, arrogant business owners. The people that run this company have no idea how to print anything and all they look for is mass orders of basic printing, so that they can get their money out of people and go onto the next client. They have no structure in their business and they are extremely rude to women. If you are a woman and you go in there, they expect you to be brainless, even when they're wrong about how to run their own machines. This experience with them over the past couple years has been a nightmare ever since they fired the actual people who actually cared about their customers and took the time to make sure the work was done correctly. In the middle of the pandemic, they fired so many hard workers and it was really sad. I am permanently disabled, and the discrimination that I have dealt with in this office has been nothing less than stressful while trying to recover from surgery and run my business. They don't even have an office anymore that clients can come in. I spoke to the sales person and he said that he was at home and that he couldn't tell me who the boss was-- which is a lie. When you go to drop off your orders the shop is dirty, there's paint everywhere, there's no organization. The work environment has not been good for a long time, but due to business needs, I made sacrifices and did whatever I could. I've referred this company to so many people and I regret doing so because they are horrible people.

This is a new customer i would like to say that I had a great experience with this business…read more The gentleman Robert really went beyond with the customer service side. I got my item same day. Everybody like the item I wore had a special event to attend .

Had to report them for fraud for lying about their guaranteed delivery and then they won't keep it…read moreif it costs them any money so they delivered after the extra I paid to rush the order. I had to eat the costs of making up for their late delivery and then they refuse to honor their guarantee to have it delivered by that date. Never do business with them.

Fast turnaround, great quality and price :) Nice staff as well. Will def go again :o)))))read more

better equipment and supply prices than mclogan. easy in and out. be patient if your not…read moreknowledgeable and need extra help. as you learn, it'll be easier. this is more of a professional shop versus a beginner one. that being said, ive learned so much there. no website, go to instagram @screendepotla posts for info. little different that way? yes. but if that's what keeps prices down, im good with it!

These guys get it done. Good quality prints and shirts quick and reliable turn around times…read more Tony minds the details so you don't have to worry. Tried them out and they were on time and on target! Thanks Cesar for the carry out!

We ordered a specific style of shirts for our nonprofit's pre-sold event, trusting a local printer…read moreto get it right since I wasn't on-site to check the shipment. The printer later confirmed that I had ordered the correct style, but they printed women's sizes instead of unisex shirts, which our members had paid for. The tags didn't make this clear, so our volunteers began distributing them before the mistake was discovered. The printer's first "solution" was to claim the shirts were actually higher quality than what we ordered and offer either a 10% discount on a future order or 15 of the correct shirts -- far short of the number we originally ordered. They ignored the fact that our members had pre-paid for a specific style and left volunteers to manage the fallout. Had they accepted their mistake immediately, there is no reason they shouldn't have been able to reprint the shirts so we could have distributed them during our multi-day event. At one point, they suggested we return the misprinted shirts, not to fix the mistake, but so they could destroy them. They repeatedly framed the situation as a retail-style return/refund issue, implying our volunteers or members "took" the wrong shirts, even though this was entirely their fulfillment error. After multiple rounds of back-and-forth, they finally agreed to reprint the correct shirts. However, when we received the corrected batch, two shirts were misprinted, completely omitting the event logo on the back, and one had a hole in a seam. Because of the delays, we had to mail the corrected shirts to members well after the event at our own cost (over $350 as we had attendees from as far away as Germany), losing money on shirt sales and creating extra work for volunteers. At a certain point, it wasn't worth continuing negotiations, so we accepted the reprints at a loss. While the shirts themselves are fine, the fulfillment, communication, and proposed solutions caused unnecessary stress, extra work for volunteers, and financial loss. Anyone ordering for an organization or event should be prepared to follow up closely and push for a solution that actually meets their needs.

Professional, knowledgeable, and friendly. I've used Ink the West for several projects and will do…read moreso again in the future.

I have used Ink the West multiple times - printing spirit wear for my sons school, baseball jerseys…read more& hats (for two different teams) and work shirts (for two different companies). Needless to say, I keep coming back because they are GREAT!!! The customer service, pricing and quality of their work if top notch.

I usually order my kids uniforms online... but summer just got away from me and I knew they…read morewouldn't arrive on time. I made the trip downtown and man this place is located in the Sus part of LA. The parking lot fits 4 maybe 6 cars if you block others and it's tight. There's not really parking close by and the location makes you want to avoid walking around if you don't need to. A small shop with over 50 different schools it's pretty well organized. There's no air conditioning so it's HOT. Waited about 15 minutes in line and was outta there. The staff was so helpful in finding sizes and they all had a positive attitude. Although I made it through and got what I needed but I hope to not have to return for future purchases and would just buy online.

The staff is so nice and helpful . I love that you can embroider your kid name on the sweaters . So…read moremany sizes to choose from the uniform shirt, sweater and pants.

This guy is a scammer watch out for him. Friend of mine got products ordered and still haven't…read morereceived it. One of my hoodies that I ordered is in this batch I'm still waiting for it.

Watch out for this guy will take your money upfront and not complete your order. Many excuses then…read morewill blame you after. Been waiting over 6weeks Still no order completed. Buyer beware

Absolute robbery. Their prices are comparable to orders from a store that prints one off items for…read moremothers day In a busy strip mall. They charge more than my retail price for a terribly cheap product with lazy minimum prints. Its super obvious that all the 5 star reviews are from fake accounts the company made. Lazy and terrible. They should spend more time on their business costs instead of trying to make fake good reviews.

Very poor experience. Attempted to order an item for a family member for Christmas about 4 weeks…read moreprior to the 25th of december. They sent me multiple emails over a 3 to 4 day span confirming item details that had already been confirmed through the ordering process. This delayed shipping of the item. On the 4th day, I am told the item is not in stock and they have been excessively slow to respond to my request about getting a refund. Would ABSOLUTELY NOT RECOMMEND