I am writing to formally lodge a complaint regarding the handling of a recent fire incident…read moreinvolving a stove purchased from Home Depot, and the subsequent fraudulent assessment provided by your contracted service provider, Kirpal Calgary. , the interior of the stove caught fire, requiring the use of a fire extinguisher to suppress the blaze. The appliance suffered severe, irreparable structural and electrical damage. Allstate sent a technician from Kirpal Calgary to assess the damage. This technician conducted a completely negligent review. Despite visible charring, compromised internal components, and exposed electrical wiring sticking out of the unit, the technician claimed the appliance "looks good." It was abundantly clear that his only priority was collecting his service call fee, showing an absolute disregard for safety, liability, and professional ethics. I have provided numerous photographic records and video evidence clearly demonstrating that this appliance is a total loss and a severe fire hazard. It is deeply concerning that Allstate is choosing to accept the word of a negligent third-party contractor over indisputable photographic proof.

Our refrigerator & freezzer stopped working. Called Kirpal and he was able to send someone out to…read morefix it a few hours later. The technician did great in getting the job done the same day. He came prepared with a compressor which was the problem.

They picked up my coffee machine and fixed it in a few days! I received the machine very clean and…read moreall problems that it previously had were fixed. I would recommend this company to my family and friends!

From the owner: RIVO FIX – Professional Appliance Repair You Can Trust…read moreServing Vancouver, Burnaby, Richmond, North & West Vancouver. Fast, reliable repair for all major home appliances — fridges, washers, dryers, dishwashers, ovens, stoves, and coffee/espresso machines. Same-Day Service Available. Certified • Honest pricing • Genuine parts • All brands & models • Warranty Call: 604-206-5096

ACA was over $150.00 cheaper than Priority for assessment. they also got in to see us right away…read moreand fixed the problem on the spot. Super nice guys, respectful and efficient. I could not be happier with my dishwasher repair!

We give this company 5 stars because of their very quick response,…read moreSending a technician out the next day who identified the problem And came the following day with the labor and parts we needed. Murray's work was thorough and complete. Ongoing communication with management was very helpful in making the right decision about repair. I would definitely recommend them for appliance repair.

I emailed about my broken washing machine and they called back the same day. They gave me a three…read morehour block in which they would come the next day. Great technician fixed it in no time at all. Highly recommend and I will absolutely use them in the future.

Peter is awesome! Not many people would come out on a Sunday night, he's very good. And he will…read moregive you a good deal if you want to purchase an appliance

Communicative and reliable, with considerate follow up. Showed great knowledge of LG fridge…read morewaterline connection and disconnect. Also looked at washer and diagnoses issue. Really enjoyed maxim , he was professional and cleaned up after himself. Warm and reliable, would recommend his service .

From the owner: Professional appliance repair service in Vancouver, Burnaby, North Vancouver, West Vancouver,…read moreRichmond, Port Moody, Coquitlam, New Westminster. Certified and experienced technician provides the highest level of service for all major electrical appliances – washing machines, dryers, dishwashers, refrigerators/freezers, cookers, ovens, microwaves and range hoods. I am your universal solution for troubleshooting household appliances. Prompt, Punctual Repairs: Your time is precious, and I respect that. I arrive on time and work efficiently to get your appliances back in working order ASAP. Your Satisfaction Matters: I'm not satisfied until you are. Your peace of mind and appliance functionality are my top priorities.

I see that most reviewers here had horrible, abhorrent experiences at this store. How interesting,…read moreas my experience was excellent! (I'm glad I didn't read all these reviews before I went there as, honestly, I probably would not have visited this store if I had read these reviews first). Backstory: a few years ago, my microwave died. This is the appliance I use most in my kitchen, so I was NOT happy. I went to Trail Appliances to get a new microwave. It had to have very specific dimensions as it is a built-in. I got an expensive new model there but opted not to get the expensive add-on warranty as I know microwaves usually last 7+ years. (Despite being impressed with the Trail Appliance showroom, I had some major issues with them. See my review from a few years ago). Anyway, wouldn't you know it, one week after this microwave's regular one-year warranty was up, this new, expensive microwave died. DEAD. One year and one week after purchase. I was fit to be tied. I vowed NEVER to go to Trail Appliances again. I so resented the whole matter that I resisted going to get another microwave for two whole years. (Yes, I bore a grudge lol! It was the whole principle of the matter). Finally, my kid begged me to get a new microwave, and I relented. I came to this store as it is close to me, and because I saw online that they had some microwaves that fit my dimensional specs. I admit, upon entering the store, I was a bit underwhelmed. It was definitely NOT the shiny, polished showroom at Trail Appliance. Far from. It reminded me of No Frills, as compared to, say, Whole Foods. (Don't get me wrong, though; I LOVE No Frills!). Here it was very basic, a showroom that was more like a small warehouse, with all the models just stored here in in the most space-efficient manner. But I saw that they carried all the major names in appliances, and I liked how nobody pounced on me as I looked around. After looking at the bank of microwaves, I went to a sales desk and spoke to Suraj Singh there. I told him my sob story about my dead microwave from Trails. I showed him the models I had found online on the CAS site that would work for me. He was extremely helpful and also gave me a lot of good advice regarding what to get and why. I liked that he didn't try to upsell me on their priciest models. Because I used to be an interior designer, I totally understand why he kept on asking me if I was 100% sure of the dimensions I needed, as the store had a lot of experience with people ordering appliances that ultimately did not work in their intended spaces, resulting in problems in installation and, usually, returning the appliances, and a lot of bad feelings. As I recall, I had to sign some documents, attesting to the fact that these are the dimensions needed and I stand by them. (As a designer, I remember having similar issues with people insisting they wanted certain furniture pieces and then waiting for delivery, and then finding out that the pieces wouldn't fit through their doorways, or were too big for the spaces, or didn't have clearance for opening up sofa beds, or whatever, and then they'd be angry at ME, despite refusing me access to double-check the space and take measurements before they ordered anything. This is such a common occurrence). I gotta say, I REALLY appreciated how Suraj said that I'd get emails from CAS, with copies of all documents for my purchase, and also keeping me updated on the status of my order. He said the machine would be coming in a few weeks and I'd get a call to confirm the date and time of arrival. And I SO appreciated that the delivery guy would take away my existing dead microwave (no other companies I had called were going to take away my old microwave. I figured I'd have to shlep it to a recycle center somewhere. This saved me a big trip). To make a long story short (sort of!), everything that Suraj said would happen DID happen. I got quite a few follow-up emails from CAS, got the new machine delivered when they said it would (the delivery guy was super nice too), they took away my dead microwave (GOOD RIDDANCE), I got all my documents (purchase order, receipts, manuals, etc) emailed to me (in addition to getting all the hard copies at the store), and there were no surprises or issues at all. My kid installed the new microwave and it works like a charm. So, yeah, I had a great experience here. They did what they said they would, I got the appliance I wanted to get, I paid a decent price for the model microwave I wanted, and there were NO surprises. I'll take this experience over the one I had at Trails anyday. (Note: I DID get the expended warranty on this microwave, just in case there's an issue down the road. Suraj gave me a good deal on it. I have learned my lesson).

I should rate 0 or minus ! Can not believe in Canada the…read morecompany could be so dishonest! I ordered a dry and on the official order confirmation shown the installation was included! but the delivery guy said only buy both dry and washer then including installation! we called their customer service, the answer was same as the delivery team . Then asked why they promised when I was purchasing the dry ; after paid they changed! ? - it is kind of cheating! Now they took the old one away and the new one not installed-we have no dryer can use ! be careful to buy any items from them !!!

I had an appointment booked with them for 9am and no one turned up. I repeatedly called and texted…read morethe main contact number and no one answered or returned my call! I have never experienced such awful service.

From the owner: Ampera Appliance Repair provides expert service for all major home appliances. Fridges, washers,…read moredryers, dishwashers, ovens, cooktops, and more. Whether it’s electrical, mechanical, or gas-related, I bring hands-on experience and certified Gas C credentials to every job. I pride myself on same-day responses, transparent pricing, and repairs done right, fast. No upselling, just practical solutions that keep your home running smoothly.

We needed a coin operated washer for our apartment building…read more They had no stock. It would be a month before delivery. This store has been our goto for all appliances in our apartment buildings. We started with them 30 years ago and we have noticed the general customer service has declined. Unless they improve it is doubtful we will continue doing business with them.

I needed a new fridge because the current one was dying. The appliance repair company I use orders…read moreappliances through Coast Appliances. I like the repair company so I ordered through them. It's a difficult delivery, stairs and railings have to be removed. I'm being billed $789 for the delivery and I will need to hire a handyman to remove the stairs and railings. The fridge was ordered at the end of September. Ten days after the 4- 6 week estimate, I call for the status. Was told the fridge would be in Vancouver on December 20. Get this text on December 21 "Hi Your delivery request has been received and is scheduled to arrive on Dec 23 between 07:35 AM and 10:35 AM. Click on the following link for more information on how to prepare for your delivery." I immediately call the repair company because this is the only number I have and tell the woman on the phone that I'm not prepared to take the delivery. She said the supervisor is not in and he will call me on Monday. She had asked me to text her the message I received which I did. On Monday I get a call from Coast saying they will be there in half an hour. I said I canceled the delivery through the repair company. 10 minutes later I get another call from someone else at Coast. I tell him the same thing. Twenty minutes later Frank from Coast calls. I tell him I canceled the delivery on Saturday because I had to hire someone to remove the stairs. Finding a handyman on short notice, two days before Christmas is not easy. He asked who I talked to but I couldn't remember her name. I asked who I should talk to to reschedule the delivery and he said to reschedule through him. I screen cap the text I sent her and send it to him I find a handyman who is flexible and call Frank on January 6th, 7th, 8th and 9th. No reply. On the January 10th I text the tech who does my appliance servicing and ask if he can intervene and have someone call me. Someone calls me and tells me that they are finding out where the fridge is. On the January 14th I was told that the fridge was sent back to wherever it came from and they have asked for another one and are trying to expedite it. It will take a month, maybe longer. All along I told everyone involved that I couldn't take the delivery on Monday December 23, Including the supervisor Frank. The repair company said that Coast thought I CANCELED THE FRIDGE, NOT THE DELIVERY. Was Frank asleep when I talked to him? I guess so. Raj from Coast takes over and apologises profusely for everything and will try to expedite the fridge. In the meantime, the repair company tries to find me one to no avail. The fridge finally arrives and is scheduled for delivery on February 14th. For the past 6 months, I've had to deal with rotting food in a 50ºF fridge and I'm looking forward to a new fridge. I explain to Raj that I will have to remove some of the stairs and he says not to. Here is his email: - Based on the video submitted to us, and the measurements made, seems adequate for delivery. - Please don't take out the staircase steps - not required as advised by our carrier. - Despite all due diligence, please note it is indeed a complex delivery. - It may go wrong - keeping my fingers crossed. I asked if there was a plan B. He replied: "The delivery team I am sending are specialists, they have been with us for over 40 years, they will explore any other possibilities, when at the place, if the options are safe and do not contravene WCB safety regulations." So, there is no Plan B. They arrive, walk around, and take measurements. As I fearfully expected, the fridge can't get up the stairs. I ask them to take it back since it's still in the truck and I figure out Plan B. I hire a piano moving company and coordinate the delivery with Raj so the new fridge will arrive immediately after the old one is removed and placed on the sidewalk. This went smoothly and cost me $2000. I ask Raj to remove the complex delivery charge. He said it was the repair company that made the charge, not him, and that the price was ridiculous. I go back to the repair company. They talk to Raj. It's now $349. I ask why and was told because of "side-swipe removal". No side-swipes were removed at any point. I send Raj an email with a screenshot of a normal delivery, recycling and removal charge from the Coast website which is $150. I pointed out that the delivery was not complex. A fridge was put on the sidewalk and another was put on a truck. I'm paying for his mistake when I was clear about the fridge not fitting up the stairs. He was also putting the repair company in a bad position, and not considering any inconvenience he caused me by having to wait 6 months for a fridge due to the poor service of Coast. TLDR; If your appliance and delivery is not plug and play or requires more brain power than a worm has, don't deal with Coast. If you enjoy 6 months of BS, frustration, and a barely working fridge that rots food, you won't be disappointed.

I purchased a top of the line Duel Fuel 36" Monogram Stove from Anail back in May @ 30% of the new…read morestove sticker price. I was nervous about the purchase as I still paid a considerable amount of money for a returned GE stove. A week before Christmas (7 months later) on a Friday I had an issue with a burner. By Monday Anail had a tech onsite to conduct a minor repair (dislodged component in the knob). The same day after the repair (Murphy's law), I had another unrelated issue with the stove not receiving gas after a self clean. I called Anail and he again had a tech onsite the next day diagnosing a fault in the pressure reducing valve. The tech taught me how to repair the problem if it happened again as it is not uncommon for a diagram to stick. A few hours later Anail called me to confirm that I was happy with the repair and informed me that he proactively ordered a new pressure reducing valve for replacement to ensure no future problems occur. I am absolutely happy with Appliance Outlet standing behind their service, product and brand.

Cool. Dropped by and picked up a range. Well got one for my grandparent's basement tenants. Great…read moreservice. Also pretty good selections. They sell the common stuff like ranges, refrigerators. Nothing fancy though

Top-notch service from Chris who texted when he was on his way. Loved that he knew right away it…read morewas the drain pump to replace in our washing machine. He was also very prompt about returning with the right part (which he had to pick up in Vancouver) and getting the washing machine all back together, all the while *cleaning parts* as he went! Very reasonable rate, friendly and knowledgeable service. He even wears shoe booties in my house and uses hand sanitizer without being asked.

Chris is amazing and will always be our go to guy for any kind of appliance repair. He is very…read moreknowledgeable and happy to give advice which is very important when making an expensive purchase. Also a very nice person who makes the whole experience better. I like every aspect of how he runs his business...honesty...timeliness and experienced.