Located in the heart of Kerrisdale neighbourhood it's conveniently close to where I live.I use to enjoy shopping here but not anymore because almost every time I go to get advertised flyer sale items they're out of stock. Recently I placed an online order and 3 days later no notification that it was ready for pickup.I think this store location has staff shortages from sales staff and pharmacists because you have to pick up your prescriptions before the pharmacy closes at 7 pm. Sadly, I will now go there only if I need my prescription filled. read more

This is not the biggest or the newest London Drugs. The computer section have an adequate supply of electronics. Most of the staff are pleasant, but not super helpful. There is parking underground and side street parking is paid. However, there are bright spots to this place. First, there are always deals here and the flyer is worth looking into when it comes out. Second, you can order online and pick it up or have it delivered. Third, there are a few staff members that are amazingly helpful and outstanding. One of them is Angela who seem to know customers and greet them. Angela was so helpful and when I had a lot of heavy things to bring to my car, Angela was so kind to go out of her way to help. read more

LD on Kerriadale had the best customer service for many many years. However, customer service have changed. Staff are unfamiliar with products, says they will check and the disappears for a very long time hoping you will find it on your own. When I chased them down, they either forgot or say the store does not carry the product. Staff does not pay attention to customer. For example minimaln attention to engaging with and around customers. Some staff walk in front of you when one is shopping or loading shelf with no " excuse me" or sorry. Staff needs customer training to engage in a public domain. Products were once healthy and relevant to health, like eucalyptus candy from Germany ( much needed during COVID) or pure Cherry juice for gout conditions and the list goes on. Now thw store carries 'food' like everyday store (Superstore or Walmart) where one no longer finds unique or quality products. At least one can still find Dettol but in housecleaning instead of health related shelves as a wound disinfectant and cleanser. Most disappointed in their customer service. Autoplan fellow is good!! Tall AfroCanadian guy. Most cashiers are helpful. Thank you. read more

Nice and quite location in Kerrisdale area. They have underground parking and you can take the elevator up to the store. It's unbeatable items on Sales occasionally!! Just over this weekend - Canada Day's sales $6 for 2 Lindt's chocolate!! $5 for 3 bottles (730ml) liquid detergent. read more

London Drugs - On sales - $6 for 2 - Drugstores Near Me - Vancouver, British Columbia

This store is small. Parking is crappy. I don't like coming to this store. Online pick up is very slow.

London Drugs sold me $500 in gift cards with a $100 gift voucher for the purchase, and then denies the $100 gift voucher. Attached is the photo of the email denying I should receive it, and the photo that shows I got an email from corporate that I should get it. Why sell customers gift cards at high values and then not fulfill their promise. I've shown the email in person when I purchased it, when I returned to tell them about the problem, and when they emailed me the denial. Why scam customers like this? I'm sure there are many more who have not voiced this problem because they feel it a hassle. read more

London Drugs - The top pic shows LD employee denying I received email, and the one below shows I had received it (the exact same email). - Drugstores Near Me - Vancouver, British Columbia

Friendly and knowledgeable staff. Clean store. Regular sales. FREE UNDERGROUND PARKING WITH ELEVATOR. Paid parking out front or free just 1 block away read more

Writing this review just to strongly disagree with the recent review by a woman who claims she has had language barrier issues with the Pharmacy staff at this London Drugs. I have been getting my prescriptions filled here for about a year now and am a fluent English speaker and have never had any "misunderstandings" with the staff at this location. I've had consultations with the pharmacists themselves who were thorough and informative, and the aides are always really lovely and helpful. The pharmacy does get busy at peak hours! So if you want to grab your prescriptions quickly, I recommend going first thing when they open, or an hour or two before closing. Also, I always love to support a BC, family owned pharmacy and drug store. The stock is great, and they import yummy candies and confectionaries seasonally. read more

While I was lining up at the customer service desk, I saw they have a couple copies of The Very Best of Prince, a 2001 release, selling for a whopping $16.99. Amazon.ca? $11.99. Obviously it isn't fair to compare a brick and mortar store with an online juggernaut, but why $17? Cos there are 17 tracks?? While I do appreciate they're carrying a trending item (Amazon sales rank #4), I'm not too crazy about the way they're trying to profit from, basically, someone's passing. Guess they're targeting nostalgic impulse buyers who do not price-compare. Another case in point: their sale price for a portable Weber barbeque is actually the regular price at Home Depot. So do your research, please! read more

London Drugs - Where music costs! Lots!! - Drugstores Near Me - Vancouver, British Columbia

My favorite LD. Staff are knowledgeable, professional and usually friendly. The store is clean and has a great layout. He pharmacy is excellent for inquiries. There is underground parking, and plenty of street parking near the rink. read more

I receive excellent customer service in the computer department at the London Drugs location on 2091 w 42nd Ave, and that's why I gave it 3 stars. But it's as if it's 2 different stores compared to the customer service at the cash registers in the main part of the store. I've complained 3x (2x online and once in person) re. the cashier unwilling to bag my purchase if I bring my own bag. They just ignore it and throw the receipt on the counter in my general direction. I don't know if it's poor training on LD's part or the management at this store just simply doesn't care. read more

I was at this location a few days ago waiting for a prescription. I was very ill and had to wait alone because I had come to the walk in clinic and needed to prescription before I could go home. One of the floor staff was stalking shelves and saw how much pain I was in. She asked if there was anything she could get me, and after I said no, thank you but I just need to wait for the prescription before I can leave. After the wait got longer and I was getting worse she went to the pharmacist herself and asked if they could put a rush on my prescription because I wasn't doing well waiting. It wasn't long after that, that they called my name and I was on my way home. I didn't catch her name but thank you to her for taking a moment to help me out when I really needed it. read more

I always come here to drop off my prescriptions. The pharmacy staff are great and really helpful! The cosmetics staff, however, wasn't the best. I was overcharged by a female employee in the cosmetics department. The drugstore foundation I bought was only supposed to cost me $12.91 after I used my $5 voucher. I gave the employee a $20 bill and was given $2.10 back. It was rather disappointing to not be given the accurate change. Most of the time, the cosmetics staff are fine, and don't make such mistakes. Anywho, just be careful and always double-check your change when you buy cosmetics from LD! read more

Needed a flash drive so went to London Drugs. Walked around the electronics/computer section for 15 minutes and walked by several sales clerks all chatting amongst themselves, clearly seeing me and choosing to ignore me. Sweet. I'm a girl, yes, but I do in fact know how to use a computer, and would surely like some customer service. Still nothing. Cool. Finally, find the flash drives and go to the desk to ask the difference between two models. No one is there. Walk around for another 5 minutes before locating a salesclerk and ask for assistance. He was helpful and kind, hence the two stars. Next stop: phone cases. I'm browsing iPhone 5 cases when I see a sweet elderly lady and her caregiver trying to buy a phone. She's asking the salesclerk if he can show her how to use email on a smart phone because she wants to talk with her grandchildren. He says flat out no he can't. She asks why not and he says they don't have a model they can do that on. I glance over, holding my iphone in hand and look at him with a furrowed brow. He looks awkwardly at me. She tells him she wants to buy an iphone but needs to know how to use it. He tells her he can't help her. Excuse me but...WTF? I'm not very good at minding my own business, so I stepped in and asked what the situation was. He replies "She wants to buy a smartphone, but I don't think she is ready for that. I will sell her a regular phone but I *will not* sell her a smartphone." Again..W.T.F...?!?! I asked this particular salesclerk if he thought that was really his judgment call, or if it was up to his customer to decide what exactly she wanted to purchase. She wants a phone with e-mail, therefore a smart phone for her seems wise, no? I showed her and her caregiver how to use the mail function on my and set it up on my own iphone. She agreed it seemed simple enough. I walked away shaking my head and utterly furious about how this woman was being treated. Customer service....serving one's customer, no? That is what that means, right? read more

Awkwardly hidden from the main drag. Nicest staff ever! Helped the BF find what he needed right away. Great cosmetic section, many specials - and as always - a great selection of gum at the cash registers. Why is it that Canadians have better gum than in America? read more

The computer section was busy, but there was a fellow car club member who works there part time and he knows quite a bit about gaming stuff and computers. Ask for Diondi If you want gaming hardware, he's your guy. It's nice to have an LD in the neighbourhood, and tonight I was able to spend some time around the area and walk around. Great neighbourhood. read more

One of the better ones b/c not only for its underground parking, but the elevators lead directly from the parkade, unlike DT. so it's nice to be dry when it's raining. And it's never crazy busy here too so no worry over long lineups. Pretty standard layout, though not as big as the cambie/broadway one but w/ stoney kerrisdale, there's enough action out here to do other stuff. read more

Love this place especially when the lipsticks are 20% OFF. They are one of the 2 (I think) LD that has Sheisido and Elizabeth Arden. The beauty staff gets a mixed review. One lady seems overworked and not into talking or sharing information. I love my coffee grinder - cheaper than sears on sale. Seriously, wait for the sales b/c I got my contact lens solution for half priced! Looking at my bank statement, I realized just how much I love LD! Oh, free parking downstairs. You no longer need to get the stupid ticket to get reinbursed. read more

Did not report my bill payment when I used this London drugs ICBC insurance service station. I ended up having to pay twice and having to find a paper receipt and mail it back to icbc which took weeks to refund read more

This is the worst store in terms of customer service. After visiting at 4 other LD stores, I finally found a product that I was looking for,, by calling to this store. However, this store guy coldly rejected to hold the product only for 3 hours for my picking up, although they had 12 in stock. The other London Drugs stores are kind enough to hold a product even for one day. Why only this store offers such an inflexible and unkind service??? read more

I bought a Gaming headset from them to use on my new laptop, on the box I did not say that type of ports it needed I bought it opened it and found out it didn't work on my computer. So I called them asking If i could possibly get a refund, but they transferred me 3 times and the finial answer I get is a straight up NO. I kind of pissed off at London drugs and wont be shopping there soon. PS the headset was expensive read more

Coming from Ontario, London Drugs was a new thing for me. I visited the location to replace some printer cartridges and learned very quickly that their electronics department has a huge variety of products and deals. I ended up leaving with a new laptop bag and a num-pad keyboard for my laptop. I was very impressed with the effort the associate put into finding me the right product as well as making sure I wasn't waiting around when waiting to pay. I am not a huge fan of the layout of the stores as it is usually congested when you first walk in due to the placement of the cash registers but staff competence and variety in the inventory make up for any shortcomings. Have never used the pharmacy so I cannot comment there. read more

Terrible service. Was at the London Drugs on 2091 West 42nd Ave, Vancouver. BC (Kerrisdale) on April 19/2019 at around 7:45 pm. Surprised that they only had one cashier and all the self check outs were closed so the lineups started to build up only then they added another cashier. Of course there're other staff members walking up and down and doing obsoletely nothing although they could have one of those employees station at the self check outs to help move the lines. When it's my turn to pay I was helped by an oriental who was at all friendly - I brought my own shopping bag and was kind enough to set the bag ready for her to place my purchases in my bag but she instead left my purchases at the counter instead putting them directly into my own shopping bag. I didn't get her name but according to receipt her employee # is 64042. Terrible service. Time for a management change @ this LD location. In future I rather shop at Shoppers Drug in Kerrisdale which has a much better customer service. read more

This location has a lot of issues particularly in the pharmacy As a English speaking mature woman I have a very difficult time understanding and being understood by the staff in the pharmacy. Both on the phone and in person it seems to be getting progressively worse. I've recently had English language "misunderstandings " is the way both they in house and corporate like to refer to the mistakes That had I not caught it could have been DEADLY. The last time I was in I made my purchase $70-80 for a blow dryer I was told after waiting in line and my purchase was rung ip No debit or credit card There an ATM right there Use it ! While I was withdrawing the cash I discovered it was not my bank and was going to cost $3 I commented that Ihoped the company was going to cover everyone's fees and was told Quite rudely Hsha yeah good luck I won't encourage they're behavior by returning read more

The pharmacy handled my prescription professionally and the girl who helped me took the time to carefully explain everything I needed to know and thoughtfully answered all my questions. Customer service is friendly but cashiers typically vary with their friendliness. This Kerrisdale location is fairly big and they have free parking underground. If you do street parking, remember to pay your meter cause there's always someone checking. My only complaint is the poor phone reception inside the store. read more

This is a really nice LD. It is probably one of the closest to me. The first time I went, however, I had a hard time finding the place. It isn't on 41st. It is tucked behind the Telus Store on East Blvd/42nd I think. It seems like I walked through a maze trying to find it. HA! read more

They had a sale on a basic all in one copier, fax and xeroxer for under $200, therefore, picked one up for my home base station. I don't use the xeroxer much other than for Board of Directors confirmations. I use the fax machine part frequently when I am working from home. It is a color printer which is helpful. I got a deal on the printer, however, the ink is $80. read more

This is one of the better staffed LD stores. Very friendly and helpful. The cosmeticians are knowledgable. read more

I was looking for a FANTASTIC new product for pain relief called "That Stuff For Pain" for my sister while she was at my house. I decided to phone LD...ended up roflmao!!! First I asked for the pharmacy and said what I was looking for...no worries, I didn't mind holding for 3 or 4 minutes, right. Somehow my call had been transferred to some central warehouse customer service telephone exchange in Heaven knows where...wth? I again stated the product name and use to the customer rep. I was talking to and then put on hold. We're into about 6 minutes at this point. A guy answered and said "you're looking for something with propane?" I lost it, it's true, I just couldn't help but laugh even harder. I tried to explain that what I was looking for had nothing to do with propane...it was for pain relief. He stumbled on his words awhile and said he'd transfer me. Next came the actual LD customer service desk. She really was trying to be helpful, she really was. By this time, 9 minutes in, I was getting a tad frustrated so I just asked if I could talk to the pharmacist please. She was more than happy to transfer my call and yes, it did go through to the pharmacy. Talked to the pharmacy (aid?) and said I was looking for a product called "That Stuff For Pain" for muscular aches (it really does work wonders, all natural ingredients!) She said she wasn't sure if they carried that product but would check with the pharmacist, would I mind holding? At least she asked this time right? So, 15 minutes later I was finally talking to the pharmacist, whom I had asked to talk to in the first place, only to be told they don't carry this product...go figure! On the other hand, I do love their computer department! PS. Still roflmao!! read more

Horrible service in their photo department. The person behind the counter was absolutely useless and not wanting to help. His best answer was "we can't do it". London Drugs is know for good and friendly service, which you are not going to get in this store. Besides the fact that he was not willing to lift his finger to do his job or help in any way, he was also arrogant and on the rude side. read more

I walked into London Drugs today to go to the makeup section to restock on some of my items and as I was walking towards the cashier, I realized (and completely forgot it existed) that they have a Computer/Camera/Electronics department. I have been wanting the "Polaroid Z2300 Instant Digital Camera" for quite awhile now. I saw the section where they kept these types of cameras, but did not see the specific one I was searching for. I went up to a customer service clerk (His name was Taylor) and asked if they sold it there. He completely shut me down and said "Nope, nope! Polaroid doesn't even exist anymore.The company shut down." I told him they do exist because I was looking on the website and have done my research and Polaroid definitely does exist. He showed me the one Polaroid camera they carried and he said "it has been sitting here for the last 3 years. Unless you have seen it on our website, we don't have it". I tried to load the Polaroid website for him on my cell phone to show him that the company is still around, but there is no data reception in this London Drugs. Not the best customer service if you ask me. He was actually quite rude and made me feel like I did not know what I was talking about. Wont be visiting this location for any electronic needs again! read more