I was trying to sell my moms ring the lady was extremely rude and raised her voice at me.

Had the best absolute service today from Chris, Donna and the jewelry repair department, Elisio, at London Gold. I have bought all my jewelry at this location and the Scottsdale one.. I used to work with Mary Lou, who was outstanding and now I found Chris and . The entire staff, although locations is amazing. I bought several pieces of jewelry, including our wedding, bands, and engagement ring here, which was a 2.5 solitaire radiant cut, which was amazing! read more

London Gold - Repaired pendant - Jewelry Near Me - Chandler, Arizona

See all

Truly 'Not the best...' per $ commercials n tag lines. Was a long time family customer but customer service leaves something to desire after $ purchases! Do homework, other options!! read more

Brought my wedding band for resizing, I figured I would have to leave it for a few days at the least, to my surprize they resized it in 15 minutes, WOW this was a big surprise since I didn't want to leave my wedding band for any length of time, as normal grate job Lond Gold, thank you. read more

Went in for a quote on a ring, and was given the best service you could ask for. I believe her name was Patty she is their buyer she was very honest and polite. Will always come back here read more

I decided to sell an inherited very extravagant diamond tennis bracelet to put towards a diamond ring. From my experience with the buyer Jeff, to picking out a ring with Chris & Donna, my experience was relaxed and more than fair. I never felt any pressure and everyone was extremely nice. I love my new 3 stone diamond ring! Thank you London Gold. read more

London Gold - Love it! - Jewelry Near Me - Chandler, Arizona

I came here to pick up a prize I won in an online contest and couldn't be happier! Beautiful store, very warm & welcoming employees, & charming setting all describe London Gold. Beautiful jewelry & timepieces catch the eye as you enter the store. Very immaculate & clean. I know where to come for my jewelry wants & needs Now. read more

London Gold has earned our business for life. Their staff- especially Dustin- has provided exceptional customer service throughout several large purchases we have made. Their selection on engagement and wedding rings is is very diverse, and they have something beautiful for every price range. I'm also pretty sure the jewelers in the back are wizards. I had a set of diamond earrings that were ruined by a large chain jeweler (I won't mention names but it might rhyme with Shmered), and they we're able to fix them within minutes. Keep up the great work! read more

London Gold - Cushion-cut Engagement Ring with bands - Jewelry Near Me - Chandler, Arizona

It seemed it was time to get my wife some nice anniversary jewelry. Bill helped us pick a stone, and Donna expertly graded it before it was set and created an appraisal of the item after it was mounted with some others. I read the reviews before we went. Mine isn't much different. We will return, and they want us to, if only to make sure everything still looks great. read more

Update: It had been just over a year and I trusted LG with another custom project. They just completed my 20 year anniversary modification and I am in love. Donna/Chris and their team delivered. Thank you! read more

London Gold - Jewelry Near Me - Chandler, Arizona

See all

9/14/24 The man working at the Chandler location was dismissive and rude. I went in with my grandmother's ring that had been passed on to me. I told him all the work I would like done on it, and then said I'd also like it cleaned but I know some of the prongs need checking before it could be cleaned, (I've learned this from another jewelry store that they won't put it in the sonic cleaning device if prongs are bad), he said he could clean it for me and just do his best, but not put it in the machine. Then he asked me if I only needed it cleaned, which was strange because I just got done telling him the list of things I wanted repaired on it, but he was too dismissive and rude to even listen to me. I said I would like a cost estimate of everything I had listed to be repaired and he took my ring to the back to show the manager. When he came back with the ring he told me it was more expensive to repair the ring, and suggested I build a new ring from scratch. I asked the prices of both and he told me 2k to repair, and 2,500 to build from scratch, so in actuality it was cheaper to fix. He handed me back the ring after telling me the prices, and acted like the conversation was done and it was time for me to go. I asked if he could clean it then, like he had mentioned previously, and then acted frustrated with me saying he can't clean it until the prongs were fixed. His tone was so rude, like he was annoyed I even asked, even though he had stated earlier that I could get it cleaned just not in the machine. It's also weird that he didn't really wait to hear what I wanted to do with the ring, and just assumed I didn't have the money to fix it, he didn't even suggest getting things fixed little by little, or come up with a plan to fix the ring. I would've liked to talk to someone that was happy to help me and not just someone that brushed me off out of the way. I am a younger woman, and maybe he assumed I don't have the money and I was a waste of his time, that was the feeling I got to be honest....but I don't know. I was extremely frustrated and just left. I had planned on repairing this ring no matter the cost, and because I was treated with so little respect I won't be giving them my business . read more

London Gold was great. Not pushy! Laine was amazing and very knowledgeable. Will definitely go back again and ask for Laine.

Amazing! Just amazing! It's been a week since I've picked up my new custom ring I can't stop looking at it or can't stop getting compliments about the beauty. Donna my sales girl (also now a family friend after doing business with her for over 8 years) is so incredibly wonderful, she makes sure every detail is perfect goes out of her way to make sure it's 110% she's sweet and very personable. Oh and she always makes sure u get the bang for your buck. Steve the designer, this is the 1st time I have worked with him and he's fantastic really knows his stuff. Made my ring better than I imagined. (Thank you Steve) And a few more pluses to the store Manager Lane (sorry if I butchered the spelling of ur name) so professional and courteous. Store is clean and they have a huge selection of merchandise to choose from and if they don't have it they will go get it at another store. London Gold Chandler is a must go if you need any type of jewelry. read more

We went to London Gold yesterday, for the first time. Lainie, John and Steve helped us find a replacement bridal set. As mine were stolen Luckily they were having a Grand Estate Sale. We were immediately greeted. Offered Water. Everyone was super friendly. Empathetic to our situation. We explained our budget. We were directed to the sale area first. We found the one!!! Was within budget. The quality of the ring for the price is absolutely amazing. Steve sized them. Sodered them perfectly!! Can't even see where they are connected. It's beautiful. We are very happy with our purchase. Highly recommend London Gold read more

London Gold - Jewelry Near Me - Chandler, Arizona

I went into London Gold to see if they could fix my wedding ring that had lose prongs. My diamond was moving around and I didn't want the stone to fall out. I also had a missing baguette that needed to be replaced. Dustin greeted me and made me feel welcomed and comfortable. He looked at my ring and gave me estimates for how much it would cost to fix my ring. He gave me different options as he walked me through the steps. He let me be a part of the process by letting me look through the jewelry loupe to see what my ring looks like up close. I left my ring and on my way out they had treats and coffee and invited me to have some. I was all over that! I received a call from Dustin a couple of days later because the Jeweler had found that one of my baguettes was smashed. I said it was okay for them to go ahead and fix it. I wanted everything to be perfect on my ring. Fast forward another couple of days I received a call from Dustin that mly ring was ready!!!! I was SOOOOO excited. I rushed to London Gold to see my baby. Dustin greeting me with a smile and brought out my ring. IT WAS SO BEAUTIFUL! It was fixed with better prongs, it was clean, and the baguettes were new and intact. I was super happy with my ring. I paid a little extra, but it wasn't too expensive. My ring now has a home to go to, to get looked at every 6 months. Dustin was a pleasure to work with. He was thorough, hysterical, talked with me, made me feel comfortable, made me feel assured that I was in good hands, and so friendly. I look forward to working with Dustin again soon! See you in April! read more

Gillian at London Gold greeted me with such warmth and kindness. She was sympathetic to my concerns and indulged me while I tossed around the idea of getting a new band instead of resizing my current one. I got to try on diamonds which made my week. She told me my ring would be ready in a week, maybe less. The very next day she called me and said it was ready. London Goooold, it's the best! read more

I went to London Gold to buy my replacement engagement ring since I lost my first one. After only 2 months of having the ring the diamond became loose and I took it back on a Friday to get it tightened. The lady took my ring to the person to tighten it and within 15 minutes she brought me my ring back and I left without inspecting bc I didn't think I need to check their work. On Saturday morning I was looking at my ring and noticed easily visible rough divots in multiple of the prongs holding my diamond. I took it back to London gold that day and the man started making it seem like it's my fault asking if I was in a rush? Even if someone was does that constitute your company to do a poor job. I left my ring to get repaired for the damaged they caused and left feeling very uneasy about the work that will be done. I returned to pick up my ring and he doesn't greet me only brings the ring to me, doesn't say sorry for what happened or make sure I'm happy with my ring and that it was properly fixed. I take the time to actually look at it this time due to their lack of credibility and I still saw a small scratch in one of the white gold prongs but the other larger divots where gone. I tell him I see a scratch and he starts to gaslight me and say that three other people looked at it and said it looked good. Instead of listening to the customers concern and trying to fix an issue he was instead gaslighting me. He takes a look after saying this and takes it back to the jeweler to look at. After several minutes he comes back and gives me the ring. Doesn't explain what the jeweler did or saw. I looked over the ring again while he still said nothing, no apologies no trying to make sure I'm happy with the result nothing, he just started looking through some drawers instead of making sure the damaged that they caused was properly taken care of. I felt so uncomfortable with the customer service that I will not be buying my two wedding bands, my fiancé wedding band from here. When I first bought my ring I recommend them to my sisters boyfriend bc he wants to propose soon but now I will not let him buy her ring from here after this experience. Trying to blame the customer for their poor service, gaslight, not apologizing, not trying to ensure the customer is happy with the repairs, not trying to repair the broken trust in the company. read more

I came to London Gold to have my engagement ring custom made. Donna and Dustin helped me gather the concept, Jeff assisted with the stone selection, and Steve brought it all to life! I had an entire team of people who worked seamlessly together to design my dream ring, and it actually surpassed my expectations. I was in tears (happy!) when I saw the finished piece, I was so overwhelmed! THANK YOU to the amazing staff for making something so beautiful and perfect. I couldn't be happier! read more

See all

Donna and Chris May be my favorite people on the planet! I had broken my antique wedding band and went in for a repair. They couldn't fix it how they suggested being the bands were different metals. They could Sauter it but didn't suggest it since they didn't think it would hold. It's my wedding ring I had to try! But a few months down the line it happened again to no fault of theirs, they warned me it would happen. So I went in and they quoted me prices on rebuilding my ring or other options with using my main diamond in other settings. I picked up my new ring Yesterday and I'M OBSESSED!! My husband was shocked at the process. It was so easy and they were patient I'm the process. I can't thank them enough !! read more

My experience with Jamie was literally amazing! She made the whole experience very comfortable! There was no high pitch sales she really made me feel like she is about the customer! She asked what we were looking for and what our budget was. She was amazingly patient with my indecisiveness. She gave several options and helped me narrow down what I ended up choosing! Thank you Jamie for helping us make our engagement even more special! We will definitely be back for our bands and would definitely recommend you and London Gold to our family members and Friends! read more

This is awful but you know I don't watch how things come out sooooo here goes..... with all the blood I have scattered tonight on YELP.... I want to clean myself up with LG. Everyone I have ever had help or put up with me the LG 'crew' is AMAZING! They are an incredible team & work so well together it makes me want to come back time after time. I would never go anywhere else from the sales people to the jeweler to the manager.... just love them!!! read more

I can't say enough good things about this place. From the staff to the work they did on my ring everything was exceptional. The diamond fell out of my 14 year old ring and they not only put it back in and safely secured it, but it looks brand new! Would definitely be back again read more

London Gold - Looks brand new! I love it! - Jewelry Near Me - Chandler, Arizona

See all

If you're looking for a jeweler you can trust this would be them I am from out of town visiting my mother who is end-stage Alzheimer's her finger was swollen and we could not get her ring off that was digging into her skin Christopher Bentley left his shop and came over to Chandler Memory Care with his ring cutter we offered to pay but he did not want anything he said it was the right thing to do this is a company you can trust thank you Pappas family read more

I love this place! Everyone welcomes you as you walk in and they are not pushy at all. They try to help you find a piece that fits your personality and that you absolutely love. They have great holiday specials I was able to get a wonderful wedding band that fits my personality! read more

I truly WANT to give London Gold a better review. But I can't. This may be some of the worst customer service for something that I am fully aware cost my now husband a lot of money. That is partly why I feel terrible in posting a negative review.. After getting engaged, my THEN boyfriend wanted to let me in on choosing my engagement ring. I would have loved no matter what he chose, let me clarify that. We went to several jewelers in the valley and really liked what London Gold had to offer. I wanted 14k white gold, as I have a platinum ring and it tends to dull and isn't as 'shiny' as white gold. The day we chose the ring and diamond, we were treated wonderfully! In fact, the sales guy advised us, to our surprise, that the ring would be sized down and mounted with the diamond by closing time. We opted to stay in the Chandler area for this reason. Well, he never called us so we just showed up about 5 minutes before closing. Another sales guy advised us, 'Your ring is beautiful and will be ready any minute! He ( the jeweler) is finishing it up now..) okay we wait. Not once did the gentleman who sold it to my then fiancé say a word or acknowledge us. I tried not to think much of that, but I found it, rude. Now 20 Minutes after closing he finally says to us , 'Yeah hey, your ring won't be ready til next week. Sorry.' As he cleaned up and put things away. When I asked why he didn't call us earlier to let us know that , ( as it would have been okay!). He just responded with , ' You can see we are busy; We got slammed with lots of customers; watch battery changes and such. Sorry guys. We will call you when it's ready.' Not gonna lie. This is where my first inclination of the customer service, or lack there of, began. Nonetheless, I didn't want to act 'spoiled' to my new fiancé and left my thoughts to myself. When he came home from his business trip a week later, I received my beautiful halo, Princess diamond engagement ring and was happy. Well, sort of. The size was still too big. I took it back to LG and stated that it needed to go down to a 4 even though it was sized the day we purchased. The manager lady helping me was less than nice to me. She said , 'We need to get this right this time, as we aren't going to keep sizing this ring'. I thought to myself : 'Lady I want my ring.. My goal in life is not to drive back and forth to bug you.' Really? No call came later that week to let me know it was ready a few days later. Again. How awful is this post sale customer service going to be ? We did decide to shop elsewhere for my diamond band and I for his wedding band. Fast forward. Within 3 months of wearing my beautiful ring.. Taking it off for anything remotely 'rough' such as working out, cleaning, washing dishes and even sleeping... I noticed it was getting a yellowy tinge on the band. I thought my eyes were tricking me and compared it with my friends ring... Nope her ring , a 2+ year old white gold engagement ring from another jeweler was NOT doing that. My other friend who did get her engagement ring from London Gold told me she had to have her ring 'dipped' from time to time. What? I made sure to take my now husband with me this time when returning with my ring to London Gold. I honestly was not looking forward to dealing with the lackidasical customer service again and I also know when I have had it.. I can get pretty snippy. I knew he would handle it... And make me keep my cool. Sure enough the SAME lady that I dealt with before on sizing said it had been '5 months since the purchase and it was TIME to inspect the ring AND it wasn't unheard of for the white gold to turn color'. She went on to explain how ALL white gold had alloy, nickel and rhodium and asked me 'how rough I was on this ring'. Not only was I offended, I was beyond appalled. IF this is all the case, it is owed to the consumer to let them know that when purchasing a ring in the beginning. I've since done my research.. ( I also have a Tiffany ring that did NOT , HAS not turned and it is OLD!! As it was a gift to me from my father when I turned 16 and that was awhile ago!) I have found that some jewelers do this dipping of the white gold that they sell. Not all provide that information to the customer , as in the case with this London Gold, obviously because we probably would have bought elsewhere. Here is the true kicker : we will NOW spend $50 to have it dipped from now on! That's quite a lot of extra $ for London Gold, if it has to be done, say twice a year! This time though , she, the manager, said it was 'complimentary'. Should I be grateful? Well I am not. I am just on this side of calling this place hoaky .. I love my ring and its design is show stopping. I love the person who gave it to me on one knee and all it stands for. BUT, NOT once was London Gold apologetic or nice about this process. They were nice when showing us expensive rings, sets and diamonds from their vault and taking my fiancés thousands. Now you know. read more

In 1996 I bought a wedding ring set for me and the wife to be then, my wife passed away and it was the time to move on "they said". So I went to where I bought it from thinking I'll get the best deal, I payed $4500. Really nice, professional lady helped me the first day but the buyer Jeff wasn't there, so I came back the next day, So I met Jeff the buyer and he was different like (I don't care)and cold in away and he examined the set and offered me $1000, which is 22% of the purchased price. I said no and he repeated that's my offer, I believed he thought I was so desperate to sell it and he tried to take advantage and of the situation. That was awful, he made me sick. read more

I strolled into London Gold on a nice sunny Arizona day without all the emotional charged up feelings of an engagement ring purchase but just a simple gift for a lady. They have a stellar collection of bangles to look at inside the store. They also do have a great stock pile of diamonds on display, but keep in mind this is coming from a guy who lacks the sixth sense of an engaged woman or soon to be one. The store is located right across from the Chandler Fashion Center which makes it easy to swing in when you are in the area. The Fashion Center doesn't have any good jewelry outlets/options compared to London Jewelers. Staff was attentive and helpful with my purchase as I had zero interest in spending more time than needed as a guy inside a jewelry store. read more

$150 to resize a ring 1 size? Ridiculously overpriced. Shame on you! Another local jewelry did for $18!

I went into the chandler location was greeted by a lovely lady named Gillian who even had a London accent which made it all the more better for me. She helped me pick out the perfect engagement ring for my fiancé... She worked with me on the price and was super helpful showing me all the options I had in my price range. A lot of Jewelry stores almost shrug you off if your not spending upwards of 5k. Gillian was extremely pleasant and helped me pick the perfect ring for my now fiancé.... I would recommend everyone go to London Gold in chandler. They're all great!!! But ask for Gillian she will really go the extra mile to accommodate your needs! read more

London Gold - Jewelry Near Me - Chandler, Arizona

I was first helped by a man who seemed done with me because of my budget, and it made me feel devalued as a customer. Left a bad feeling from the experience. Stars for Donna, though, who was patient and professional. read more

My fiancee' and I went in to the London Gold location in Chandler to shop for engagement and wedding rings and were assisted by Bill Hanosh and Jamie Prior. Bill and Jamie were incredible! They confirmed exactly what we were looking for and then took their time in showing us several different ring and diamond styles. During our visit they were extremely patient and demonstrated exceptional knowledge of the jewelry business. Without a doubt we will be purchasing additional jewelry from London Gold in the future. I highly recommend London Gold! Thank you Bill and Jamie. read more

I went to the Chandler location, Jeff is the most patient, honest and helpful person I have ever worked with when it has come to selling my jewelry. He went above and beyond to help me get the best value. I feel he was very honest and I feel truly did what was best for me without trying to low ball me. He deserves a raise! read more

Absolutely the best jewerly store I have ever been into. Always so kind and helpful. I sold gold to a gentleman who worked there named Jeff. He is so patient , and very well knowledgeable regarding cut, clarity, weight, and how much everyrhing is worth. He is beyond amazing. Thank you jeff!!!! I am a repeat customer for sure. !! read more

My hairdresser referred me to them. I needed the clasp repaired on a diamond tennis bracelet. Not only did they clean, polish and repair it in minutes, they did it for free. I will definitely shop for jewelry with them. we read more

My fiancé' and I walked in London Gold in Chandler, AZ. and were greeted immediately. Donna helped us pick out a beautiful engagement ring. Her expertise of diamonds, and the grading system helped us pick out the perfect GIA stone. I have been a customer of London Gold for over 20 years, and have always received a first class experience. After getting a number of bids all around town for some old jewelry, and gold I wanted to sell London Gold in Chandler gave me the best price of anyone else I had been to. I highly recommend London Gold for all your jewelry needs. read more

London Gold is our new "go to" jewelry store. We moved to the Chandler area from PA six years ago and were concerned we would not be able to find a neighborhood friendly jewelry store where the customer was made to feel very special. From the first time we visited the store several years ago to change a watch battery to the most recent visits which were much more costly , we were treated with respect. Christopher was extremely helpful with his recommendation after I explained my desire to have a ring setting remade to fit my now retired lifestyle of avid cycling and outdoor activities. I wanted to wear the ring, but the setting was not appropriate for those activities. I could not be more pleased. We also were pleased with our dealings with Jeff when we took some old jewelry in for them to buy. We would not hesitate to suggest to anyone to visit the Chandler location of London Gold. read more

My boyfriend came in to pick out an engagement ring. Not only did they help him pick out the perfect ring but since he didn't know my ring size they offered free resizing same day. After he proposed and we came back from California we came in on a Thursday close to closing time and sure enough they resized my ring within 15 min. Bill is amazing if you're shopping for the perfect engagement ring make sure to stop by and see him!!! We will definitely be back for our wedding bands!!! read more

London Gold has an extensive selection of unique men's wedding bands. After looking several other places, we decided that London Gold offered what we wanted at the best price. The staff is helpful and friendly; Gillian made sure we got exactly what we wanted. I'm so happy my fiancé loves his custom ordered rose gold wedding band! Pictures don't do it justice. Simply beautiful. read more

London Gold - Prettier in person - Jewelry Near Me - Chandler, Arizona

I have been coming to the Chandler London Gold for seven years now, and can't recommend them highly enough. From custom jewelry to sizing and modifications, they are top notch. Laine and the other staff are always ready to help, providing suggestions and education along the way. Excellence is their middle name! read more

Had a wonderful experience working with Donna, as she helped my girlfriend and I find the perfect engagement ring from their selection of estate pieces, as well as a new band that was not an exact match but was close enough unless you examined under a magnifying glass. Everyone was super friendly and helpful throughout the entire process. Will definitely be back for our jewelry needs in the future. read more