My husband and I had been here previously, but just for a watch battery change. He wanted to take…read moreme here as we think it's a family owned business and had a nice experience when we came here for the watch battery. My husband wanted to stop in to take a look at what they had in jewelry as he was buying me an anniversary gift. We were also going to check out their gold and coin purchasing program as I had inherited a coin collection from my father .It said online that they opened at 10 AM. We were sitting out in the parking lot area and saw what we believe to be one of the owners showing up AT 10 AM. In my personal opinion if you're open hours start at 10 AM then you should be open and ready to do business at that time. We walked in about 10:05 AM as we wanted to let her get in the door (and someone followed her in). We had to buzz to get in. She was already saying something through the speaker at us, but we went ahead and walked in the door. Without any greeting she said I won't be ready for 10 to 15 minutes ! Why don't you go over to Starbucks and get a coffee! And then said "Do you have an appointment?!" We immediately turned around and left! Her tone was rude, she could've addressed it so much differently like could you please give me a couple of minutes? Everything seemed abrupt. Like we were putting her out because we wanted to come spend money at her store. I have not needed an appointment to look at jewelry for a possible purchase anywhere before. Needless to say... I will not be walking through their doors again. We already had another jeweler that we use on Alma school and Queen Creek Road area that we've been more than happy with for purchases and repairs! The only reason I gave two stars is because of the previous gentleman who took care of my watch issues.

they are amazing. We buy all of our jewelry for Hannah and Michelle. Fabulous store. Fabulous…read moreeverything.

If you need a jeweler... I've got a guy. And his name is Eric…read more I cannot say enough amazing things about Eric! He is unbelievably knowledgeable -- the kind of jeweler who actually takes the time to explain things, walk you through options, and make sure you feel confident in every choice. His pricing is extremely fair (refreshing in the jewelry world!) and the quality of his work is truly top-notch. Whether it's repairs, custom pieces, upgrades, or anything in between, Eric is THAT guy. The one you rave about to your friends. The one you send people to with full confidence. The one you keep going back to because you know you're always going to be taken care of. If you've ever said, "Ugh, I wish I had a jeweler I could trust," this is your sign -- Eric is your guy. I recommend him wholeheartedly and wouldn't go anywhere else.

I can't say enough wonderful things about working with Eric! He custom made my wedding bands, and…read morethe entire experience was absolutely perfect from start to finish. Eric was incredibly patient and took the time to really listen to my ideas, notes, and feedback throughout the process. He offered thoughtful, realistic suggestions that helped bring my vision to life exactly as I imagined. Not only was he kind and professional, but his communication was outstanding -- I always knew what stage we were at, and he made the whole experience stress-free and enjoyable. On top of that, his pricing was very reasonable for such high-quality, custom work. Our rings turned out stunning, and I couldn't be happier. I'll always go back to Eric for any future jewelry pieces!

Danielle was EXCELLENT in helping me out with. A "problem piece" of men's jewelry!…read more BRAVO to Christopher Fine Diamonds! (A very nice, upscale, retail store).

Cindy was amazing! I wasn't shopping for anything expensive, Cindy and her team clearly treat every…read morecustomer the same! Any purchase of any price, this is the place to go!

I was trying to sell my moms ring the lady was extremely rude and raised her voice at me.read more

Had the best absolute service today from Chris, Donna and the jewelry repair department, Elisio,…read more at London Gold. I have bought all my jewelry at this location and the Scottsdale one.. I used to work with Mary Lou, who was outstanding and now I found Chris and . The entire staff, although locations is amazing. I bought several pieces of jewelry, including our wedding, bands, and engagement ring here, which was a 2.5 solitaire radiant cut, which was amazing!

Great experience working with them on getting a Rolex I've been looking for. Looking forward to…read moremore purchases in the future

Just wanted to share my experience!…read more Griselda Valles Quinonez was amazing, super informative and knowledgeable about the Rolex brand. Really fed my hunger to meet my personal goals and continue to strive past the milestones I have set for myself. Will be returning specifically because of her!

Went in for watch battery replacement. Super easy... Sergio took care of me right away, replaced…read morebatteries for my watches within 10 minutes and didn't charge me. Definitely coming back here for the care and service provided.

My husband needed a battery for his watch. He can't be without it even for a few hours. We had…read morenever been in this shop but I read on Yelp it was a good jewelry shop. We gave the watch to the gentleman and within 5 minutes maybe my husband had his watch back. We asked the price and the gentleman just said tell your friends about us. Merry Christmas. When have a puce of jewelry that needs fixing and maybe some gold and silver that could be sold. This is the first place I've will go. We were more than pleased with our first introduction to ED Marshall Jewelers.

Walt's delivered a clean, well-crafted ring setting for my stone, the design work itself was solid…read more However, the communication throughout the process fell short of my expectations. An approximate one-week delay was never proactively communicated, which ultimately meant I didn't have my ring in time to wear it to my husband's birthday celebration on St. Patrick's Day. That was disappointing. I had high hopes for Walt's, local jewelers are a rare find these days, and I was looking forward to building an ongoing relationship, starting with a pair of cultured diamond hoop earrings. Unfortunately, the communication experience has changed my mind.

My wife's diamond came out of its mounting while we were on vacation in Miami. When we returned to…read moreArizona, a friend recommended Walt's, so we brought the ring there to have a new setting made. Initially, the ring came out beautifully and my wife was very happy with the result. However, after a couple of years, the band started chipping, so we brought the ring back to Walt's for repair. After they had the ring for a couple of weeks, we went in to pick it up and immediately noticed the diamond was not positioned the same way it had been when we dropped it off. It was clearly crooked and had been changed from its original position. My wife tried to explain this to Cheryl, but instead of listening to our concern, she insisted it was our issue. She repeatedly told my wife that because the diamond has a unique cut it would always appear crooked. The problem is, the original jeweler at Walt's had the diamond set perfectly the first time, so we don't understand why it couldn't be done again. What made the situation worse was the tone of the conversation. When a customer raises a concern, it shouldn't be met with someone speaking down to them. For over a month now, we have asked multiple times to speak with the owner, Javier, but we keep getting the runaround. On top of that, we asked them to have the ring appraised while it was there. When we received the appraisal back, the ring was significantly undervalued. The carat weight was listed as more than a full carat lower than the actual diamond, and the clarity and color were also incorrect. When we asked why the appraiser didn't request our GIA documentation, we were told we should have brought it ourselves. As customers, how would we know that was necessary if no one asked? Lastly, while my wife was there looking for a 10-year anniversary band, she felt like she was treated as if she wasn't worthy of being a customer. Ironically, she ended up purchasing a beautiful $8,000 band that matches her ring set. At this point, we are having another jeweler correct the issues with the ring, and possibly even create a new setting because we've lost confidence in Walt's. We have asked repeatedly to speak with Javier, but the staff says he is in the reserves and they never know when he'll be in the office. It's disappointing that a business would handle customer concerns this way. Unfortunately, because of this experience, we will be taking our business elsewhere going forward.