Great repair, great service, great communication the entire time with part ordering and scheduling!read more

My refrigerator stopped working, my freezer operation was degraded but was still running. I…read morecontacted ProStar due to their almost perfect ratings. That was on Sunday 26 July 2026. They responded to my text amazingly fast. I texted them early Sunday morning around 7 AM. Told me someone would be coming by 11-1 PM. I thought that was awesome. BTW not a fan of AI, but their AI call center is amazing. 1 PM (name withheld) shows up with his tool bag and walks in. He seemed to be in a hurry on the way in and on the way out. He pulls the refrigerator off the wall, does (something?) Pushes it back and tells me "my compressor is dead". He sends me an estimate for $1046.78. I place $100 cash down to get repairs booked so I now owe $946.78 on a "dead compressor" repair. He then scoots out the door after maybe 15 minutes. Knowing a compressor failure is a costly failure, it caused us quite a bit of stress. I decided, against the advice of my wife, to still give ProStar a try. She was ready to cancel repairs and buy a new costly refrigerator which I talked her out of because I know almost all brands are garbage except for Whirlpool/Kitchen Aid. Here comes Shawn on Tuesday. Super guy, diagnosed the problem correctly with pictures for me, got to the part that was actually malfunctioning (freezer fan assembly with faulty sensor causing a big block of ice over it) and got it back up running for way less than "a dead compressor" like "expert" (name withheld) said. $481 bill plus my $100 deposit. I'm giving you all 4-5 stars because of the initial poor customer service I got.

Highly recommend this repair technician. I accidentally gave him the wrong part information before…read morehe came out for my refrigerator repair, but he was still incredibly friendly, professional, and helpful. Before he arrived the refrigerator actually started working again on its own. He didn't make a big deal about it at all and simply told me to call him if I needed anything in the future. While he was there with the wrong part, he also took time to answer questions about a few other appliances. Honest, knowledgeable, and easy to work with. I'll definitely keep his number on speed dial.

Washer needed suspension rods changed out. Completed in 20 minutes or less. Tech gave me great tips…read moreon taking care of washer and loading correctly to avoid future maintenance issues.

We've had Joe out to work on our appliances twice now. The first time our refrigerator was failing…read moreto cool. The repair would've cost just as much as purchasing a new refrigerator. He recommended we contact the manufacturer to see if the warranty would cover it, and it did! The second time he came out one of the burners on our stove was malfunctioning. He knew exactly what the issue was, and what part to order. He also checked the icemaker in our fridge, (don't buy an LG fridge) gave me the part number to order, and told me I could replace it myself and save some money. When a repair technician does a good job and also helps you save money, what more can you ask for? Thanks to Joe for his expertise and professionalism!

Joe was a great and he fixed our dishwasher and had it working in no time. Gave some great tips on…read morewashing use and answered all our questions. He was prompt and delivered quality service!

I am adding sixth star since that is not a option…read more Called Jack on a Friday and arranged for his service at 10:30 the following Sat for a dishwasher problem. He showed up on time and is a very personable guy. Jack quickly diagnosed the problem with the dishwasher (was not draining after a cleaning cycle) as caused by improper installation of a garbage disposal by my tenants. The problem was fixed without the need of any additional parts; just needed to correct the garbage disposal issue. Then I asked Jack to take a look at my oven door as it was not closing/seating all the way shut. After removing the door there was the possibility the oven door needed new hinges. After reinstalling the door, the problem was fixed as the issue seemingly was simply misaligned hinges. I found Jack to be refreshingly knowledgeable and professional. And his fees are more than reasonable for the services rendered. These days it is a challenge to find competent, professional and honest contractors. But EcoFix is all of the good traits that customers are looking for when searching for contractors. I cannot recommend EcoFix more highly.

Jack was very professional and focused on getting my appliance working perfectly. He went over and…read moreabove what I expected. He had a great sense of humor even when the unexpected bit us.

Very honest and affordable. Was prompt and knew exactly what was wrong and fixed the issue.read more

Juan did a great job with our range hood install. He was on time and did a great job at a good…read moreprice. Highly recommended!

the tech that had no idea what he was doing, damaged my freezer by using a torch to melt the ice…read moreand then bent the cover for the drain and then lied about all of it and he still didn't fix it. then they wanted to send the same tech out to take a look at it. Liars have no business in my home. I'm in the brazoria area and I strongly recommend not using this service.

Everything went well. Scheduling, responsiveness, professionalism, results! Jim was outstanding and…read moreshowed up when he said he would. Resolved the issues and all are happy. Rare that you can find a company and a person that you can count on these days. Extremely pleased with this company. If you have any issues, these folks are your people!

The ice maker on my KitchenAid refrigerator stopped working, so I gave Hugo Ortega a call. I was…read moreasked to send photos of the refrigerator model number, the face of the fridge, and of the ice maker itself. The text I received indicated that yes, Mr. Ortega does work on that unit, and a service call was scheduled two days hence. As it turns out, Hugo Ortega did not appear for the service call, but rather his son Tim. It seems that the father, Hugo, tends to work primarily on washer/dryer, and Tim deals with refrigerators and dishwashers. (They are both able to work on any of the appliances, but they have their particular interests, according to Tim). Personable and polite, Tim went through his diagnostics, explaining as he proceeded, and determined that the problem was the ice maker's motor. And.. he has a Kitchenaid ice maker on his truck. But here is where it gets a bit interesting. It seems that the icemakers on this brand can be different: some sit on the side of the freezer, some sit in the center of the freezer...and one is not an exact "bolt In" for the other. He stocked the side fitting unit, and I have the centrally sitting unit. So what Tim did was dismantle his unit, and used the parts to fit on the chassis of my unit. As he nimbly disassembled and reassembled the units, I was reminded of a scene in "The Good, The Bad and the Ugly", in which Tuco takes apart several revolvers, and knew which parts would fit the chassis of his new revolver. WOW. DOUBLE WOW! With the unit now working as new...which essentially it was...I realized this young man definitely knows his refrigerators!! But the story gets better. I asked if he works on Jennair Downdraft glass stove tops, as one of my burners was not working. He doesn't really service these units, but he went through an online parts manual, and given the symptoms I described, he told of three possible defects...and he listed the parts numbers and the suggested prices for the parts. I was pretty impressed with his efforts for an appliance he doesn't work on! So can I recommend the Ortegas for appliance repair? Definitely! They are my "go to" repairmen now!! Good Luck Yelpers

Use Hugo on personal house and on rental properties. His group contacts quickly upon receiving the…read morerequest. Always fair pricing and will tell you when an appliance is not worth fixing.

Tech Jacob came out to fix my freezer because it wasn't staying cool. Very kind and honest! He let…read moreme know how much it would be and was able to get the part and get it fixed the next day! Will definitely be calling back again whenever I have any other issue!

Very prompt and kept us informed as they repaired our ice maker. Highly recommended for any…read moreappliance repairs.

Tony was very responsive to my phone call and to my text--he was clear about the possibilities of…read morerepairing my washing machine but also honest. It took him minutes--he explained what was wrong with my machine, fixed it, and then let me know that i might have other troubles in the future. Tony was professional, quick and thorough. I would gladly call him again for any appliance issues.

Professional communication and prompt service! Tony was super easy to work with as well.read more

My disappointment with Mr. Appliance cannot be overstated. This was, without exaggeration, one of…read morethe most poorly managed service experiences I've ever dealt with. We were told our parts would arrive in a week. Ten days later, they showed up with only half of what was ordered, casually mentioning the rest were on backorder. There was no communication whatsoever -- no service window, no heads up, no courtesy call. We didn't hear a single word from them until they were already at the gate of our subdivision. When they arrived, they admitted they were hoping the one part they did bring would fix the issue. It didn't. Only then did they inform us that the remaining part would take another three weeks to arrive. And then came the final blow: they told us that due to an error on their part, the final price would now be $400 more than the quote we had already agreed to. Incomplete parts, zero communication, guesswork instead of proper diagnostics, and a surprise price hike -- every step of this process was unacceptable. I strongly advise avoiding Mr. Appliance.

From the owner: Since 1996, Mr. Appliance® has been your proud partner for speedy home and business appliance…read morerepair throughout North America. Our service professionals are here to serve all your residential washer and dryer repair, oven repair, fridge repair and all other appliance repair needs. When you work with Mr. Appliance of San Antonio you can trust that our expert technicians will take pride in the cleanliness of their work, going so far as to bring a doormat to your home and wear protective shoe coverings before entering. We provide upfront, clear pricing, and never charge by the hour. We diagnose your repair in person and always provide on-time service and guaranteed work.