I boarded my two Aussies for a week at Pups & Pals and was extremely pleased with the experience…read more There was a trial day prior to boarding/daycare and at the end of the trial day each dog got a detailed report card on how their day went. I was happy to hear that the play groups are sorted by dog size and temperament to ensure that everyone would get along. The staff is so warm and friendly. You can tell they are dog people! I knew my boys were in good hands and it took a lot of stress of my mind while on vacation. I LOVE getting to see all of the pictures that they post daily on Facebook. Seriously they're so cute and funny - you can see the dogs personalities in the pics and to me that means they are comfortable and happy. Transparency was a big element for me to try this place out for the first time. They have published policies on their website about what they will do if your dog were to get hurt on accident and I really appreciated that. There is really nothing negative that I have found about this place! I recommend bringing your furry children there.

We have boarded our two dogs here many times, and it has always been a good experience…read more Communication is really easy before, during, and after boarding. We can trust that they take great care of our dogs, and love seeing the pictures they post daily. It's a huge plus that they have outdoor time for them everyday. Overall everyone who works here seems to love what they do, can't recommend them enough!

We boarded our dogs here to cover Thanksgiving travel and could not be happier! if you want…read morepeace-of-mind that your dogs are loved and cared for, and not an after-thought, Happy Mailman delivers them back to you smiling and ready for naps.

This place is my dog's favorite place to be. The staff are fantastic, the dogs get tons of…read moreplaytime, and the price is the best in town. Can't recommend this place enough; thanks Happy Mailman!

I'm hoping this review saves someone else the time and money…read more Our usual boarding place was full for the holiday, so I reluctantly looked for alternatives. When I called to schedule an evaluation, the manager (Jennifer, I believe) strongly encouraged me to go ahead and book the holiday dates. In hindsight, this was likely just to secure our money (more on their refund policy in a moment). I specifically asked if my deposit would be refunded if my dog didn't pass the evaluation and was told yes. What was not made clear to me over the phone: they do not issue refunds. Ever. They only "credit" your account for future services. I wouldn't mind this if I were already a client, but I've never sent my dog here, and at this point he hadn't even been evaluated. About an hour after booking the evaluation and boarding (and putting down deposits for both), I found reviews on Yelp and Reddit, and a news article, stating that a dog had died here due to alleged negligence about a year ago. Out of safety concerns, my partner immediately called to cancel everything. Only then were we fully informed of their real refund policy and told that our $600+ deposit would not be returned, but instead would sit as a "credit" on an account for a facility we would never send our dog to after what I learned. And when we brought up the incident, the business placed the blame entirely on the dog owner. Let me be clear: I am not posting this because of my safety concerns or the alleged incident. I'm posting this because I truly feel we were scammed. They intentionally avoided explaining their refund policy over the phone to secure payment from us. I feel completely taken advantage of. The Acre never clearly disclosed their refund policy when speaking to me and made no effort to ensure I understood it before booking. If you're considering the Acre, please make sure they provide full, upfront transparency around their refund policy before you hand over any money. This entire experience has been an absolute nightmare. And no, my credit card company was not able to dispute the charge.

Our dog was found dead roughly two weeks after escaping from The Acre. This is not a safe place to…read moreleave your pet. Dogs can't tell you what happens when you're not around. We are responsible for speaking on their behalf. I was a customer of The Acre over the course of the month of June 2024. I chose them based on their google reviews, followed their suggestions for onboarding, and ultimately lost our dog due to my decision to place her in their care. My experience with the staff at The Acre has been distressing. They have proven to be more concerned with maintaining their rating on this site than they are with admitting and correcting the wrongs that ended my precious dog's life. Barret and Madelyn (who run The Acre) have not been able to tell me when Wendy went missing or from where on the property. They have placed the blame for this event on an anonymous scapegoat, shirking any responsibility themselves. I believe that every action they've taken to find Wendy has been in their own self-interest, informed especially by the way they are handling deeply justified, relevant, and necessary criticism of their safety protocols. Need I remind you, my dog is dead and they were the last people to see her. If I were them, I would not spend my energy attempting to hide this fact from the public, but working to drastically raise the standard of safety at The Acre. They put on a good show, but that is all it is- a show. It is my strong opinion that The Acre is not a safe place to leave your animal. I wish desperately that I had taken a more critical eye to this place and the people who run it before leaving my dog with them, and I beg you to do the same.

THEY LOST MY DOG…read more Dropped my dog, Franklin, off on Sunday 11/27. Jason texted me Thursday 12/1 explaining they lost my dog... on Sunday, so it took him four days to contact me after losing my dog. Jason did not do enough when it came to searching for my dog. Did not post online. Did not hang up flyers. Did not help with search party. We recovered my dog after 12 days, but Jason and Agape Acre Kennels have yet to pay for the costs for losing my dog (flyers and vet visit). Overall, Jason is a nice guy who means well but he is not good at maintaining his kennel. There is no double gate system for dogs to enter and exit safely. Jason's lack of action after losing my dog was egregious. He paid me lip service and effectively did nothing. Also I found out they lost another dog a few weeks earlier, see screenshots from NextDoor and Facebook's Austin Lost and Found Pets.

If you treat your dog as family, don't bring them here…read more I relied on the good reviews here. But maybe those were the cases years ago. This is atleast to put a warning to anyone who is considering this kennel. Don't make the same poor judgement that we did when we leave our dog Dec 2022. Our dog is alive when we picked-up and that's my 1 star is for.

After entering the workforce full time five years ago, my husband and I felt guilty about the long…read morehours we were putting in for our jobs while our two dogs were cooped up at home for 9 or 10 hours at a time, so we decided to look into hiring a dog walker to come a few times a week. We were referred to KaryLyn Blix (owner of Heavy Petters) from a neighbor and could not be happier with her dog walking and pet sitting services. We have been clients of KaryLyn's for almost 3 years now and she is a godsend! Her prices are very reasonable, she is reliable, trustworthy, and an overall pleasure to work with. She really has become part of our family. We never have to worry about our dogs while they are with KaryLyn! KaryLyn offers a variety of services ranging from mid-day visits to "doggie field trips" to "pet taxis" - useful for a pick up and/or drop off at the vet/groomer during the work week. We really love her overnight options too - we just leave on business trips or vacation and know the dogs and our home are in good hands with KaryLyn - no dropping off or picking up at boarding facilities! I have recommended KaryLyn to quite a few friends, who have nothing but wonderful things to say as well. Give her a call!

If your dog is your child, look no further than KaryLyn and Heavy Petters. I'm the type of doggie…read moreparent who can't enjoy my vacation if I'm worrying about my dogs back home. I trust KaryLyn 100%. She truly is 'As good as it gets.' There isn't anyone I'd feel more comfortable leaving my dogs with while we're away. She loves my dogs and my dogs love her. Our travel plans vary, and KaryLyn is always there for us- whether it's a weekend get-away, or a two-week vacation. She's sincere, flexible, there when you need her, helpful, and damn good at what she does! KaryLyn has become a trusted friend and a part of the family. She puts my mind at ease and a smile on my face. Call her and you'll see what I mean.

There are not enough thanks to give to Vanessa and her team at BHV for going above and beyond in…read morewatching my rescue dog Noodle. He is an EXTREMELY anxious and cautious boy that takes his time when warming up to new people. Not only are they patient with him, but are happy to provide me with updates and notes whenever I request it. To my surprise, Noodle has THRIVED at BHV and has put my mind at rest for my future boarding needs. I am SO grateful Noodle has found a safe second home at BHV. Because of their tremendous 5 star care they provide to their Southern doggo clients, they decided to open up their hearts to even more dogs at their new North Location BHV TOO. Any owner would be lucky enough to have their dog at daycare or boarding for either location, so if you can't get in at the South Location, it's definitely worth your while to send your pet to their BRAND new facility at their North Location!! Thank you BHV team! -Marisa and Noodle

Back again a couple years later and who could've guessed... BHV is still the greatest place EVER!…read moreVanessa and ALL the staff here continue to showcase flawlessness, year after year. My pup, Teddy, has continued to make awesome friends there (dog + human) and I could not be more grateful to have this place. I used to get nervous every time I dropped him (mom anxiety induced) and now I don't even think twice because I know how well he is taken care of. As animal owners know, that part is HUGE. BHV for life, y'all!

Bennie is awesome!!! She took her time to gain trust with our shy boy, Clyde. Our other 3 pups…read morealso loved haning out with Bennie. Highly recommend her pet sitting services! Your pets and home will be well taken care of and you'll have peace of mind knowing furry family members are in good hands. (Feathered ones too, if that applies ; D )

Bennie was very accommodating while I was in Austin For a week. Having just lost a family member…read moreand there for my son to have surrendered eye Bennie was a tremendous help with my 4 yr olD Havanese. He was exited to see her or Even here her name!! I even tried to have her dog sit my last night but she was booked. She will bee one of my first contacts when I return to Austin. Elise Clinton

I called and left a voicemail as well as emailed and have not heard back,... think they either have…read moretoo many clients or are no longer in business. However a simple response form them indicating which would be nice.

This is going to be a two-part review to coincide with the way Liz and Mike run their business…read more Phase 1 is to do a meet-and-greet before you board your dog so this review is about how I found them and why I opted to go forward with the meet-and-greet. My husband and I have a 10 1/2 year old dog. I don't need to tell others out there that as your dog ages, you grow a bit more protective of his care. Last 4th of July, we left our dog at the city's most expensive dog boarding place thinking, as we were new to town, that it had to be the best. Wrong! Their 24/7 camera on the crating and play area made it perfectly clear there were no humans around and we're 8 am, then 9 am and still...no person. We were panicked. While everything worked out ok (their person who was to come in had car trouble), it made for a very stressful morning. I learned you need to ask any boarding place a simple question: when does the last person leave at night and when does a person arrive in the morning? You may, I fear, be shocked by the 12-14 hour time frames. I know I was which circles back to Doggone. I emailed that question first and got back the most wonderful response that Liz and Mike never leave the dogs overnight alone. Yeah! After learning this, I was happy to sign up for Phase 1, the meet-and-greet. It was professionally and warmly handled. Liz and Mike answered my questions, asked me question and made it clear: I just could tell our dog would be in good hands. What a marvelous feeling! Paperwork is part of the process. They use the third party Dogvacay so payments are easily processed. I'll follow up after the boarding is complete.