Worst company you could possibly call. I would strongly recommend staying away from this company…read more They came to my house to fix an issue with my AC, and less than two months later, I was having the exact same problem. They came back out and supposedly fixed it. During that visit, they also dumped what looked like a whole bucket of rusty water directly into the middle of my driveway, leaving a large stain. While the technician was cleaning the outside AC unit, she apparently pinched some of the wiring when she put everything back together. A couple of hours later, the AC stopped working completely. I called the company, and she came back out. Somehow, she "missed" the wiring issue that she had caused and told me I needed a new fan motor that was going to cost me $1,200. I called the owner/boss and explained what happened. They refused to take responsibility for the problem and told me I would have to pay for the repair. I called another AC company the following morning. The technician immediately found the problem: the wiring had been pinched. He fixed it for about $50 in actual repair work, plus a $175 emergency service fee. So instead of the $1,200 repair I was told I needed, the actual problem was something that took very little to fix. Unfortunately, that's not even the worst part. During the first visit, the technician asked if I wanted her to give my phone number to another company they work with because I needed some moldy drywall taken care of. I said yes. That company never called me, and I never contacted them. Despite that, they showed up at my house while I was out of town. There was a nurse at my house caring for my daughter, who has special needs. The nurse told them she didn't know they were coming and that she was not the homeowner. They proceeded to enter my home anyway and went into my attic. That is completely unacceptable. Between the poor workmanship, attempting to charge me $1,200 for a problem they caused, refusing to take responsibility, damaging/staining my driveway, and a separate company showing up unannounced and entering my home while I wasn't there after being told they weren't expected, I would not trust this company anywhere near my home again. Do yourself a favor and call someone else.

Altruistic Heating and Cooling exceeded our expectations during a stressful time…read more When the AC in a rental unit I manage went out during one of the hottest times of the year, I had to act quickly. After discovering that our usual AC guy was unavailable, I gathered estimates from several companies. The prices were shockingly high, so I created a detailed spreadsheet comparing different systems, pricing, discounts, rebates, and warranties. Out of all the companies, Altruistic Heating and Cooling stood out by offering the best price--thousands less than the others. They also went above and beyond by providing a portable AC unit to keep the tenants comfortable until the installation, which was a huge relief. While some companies tried to pressure me with last-minute offers and discounts, Altruistic's straightforward approach and reasonable pricing made the decision easy. They even included a free bonus service of two maintenance calls per year for four years. The installation went smoothly, and although I had to follow up to ensure the job was fully completed, Altruistic responded quickly and finished everything as promised. They had left a note in the final invoice saying, "We need to return some time (date removed) to install the flue pipe." As a property manager, I expect to handle follow-ups, so this wasn't a major issue for me. But I followed up with them to get this done before we made the payment. Although I felt Altruistic had been very trustworthy, I know people who have been burned by other companies after paying in full before the job was completed, so I wanted to make sure it was completely done. Daniel from the office contacted me, and they ensured everything was finished before I made the final payment. Overall, I'm very satisfied with Altruistic Heating and Cooling. They provided excellent service, great value, quality workmanship and their customer service was top-notch. I highly recommend them to anyone needing AC services. Follow-up: months later when winter weather arrived and the heat wasn't coming on, I called them in the evening expecting to hear back the next morning. They called me right away that evening and went out to the property first thing the next morning and fix the problem with no charge. I love it when companies do what they say they'll do and warranty their work.

We had an excellent experience with Jeremiah at Service Wizard. Our AC stopped working when it was…read morearound 100 degrees outside, and Service Wizard was able to get Jeremiah out to us on an emergency basis. What made the experience particularly notable is that we had been service members with Radiant for the past four years. When we called them, the earliest prioritized appointment they could offer us was two weeks away, despite having no working AC in 100 degree weather. That experience prompted us to call Service Wizard instead, and I am very glad we did. Jeremiah was friendly, professional, knowledgeable, and thorough. He took the time to explain what he was checking and what he found, without trying to sell us repairs or services we did not need. He also discovered that during a previous service visit, Radiant had installed the condensation shutoff on the secondary drain line rather than the primary line, where it should have been installed. I really appreciated Jeremiah catching and explaining that issue. Between the emergency availability, Jeremiah's knowledge and professionalism, and the overall experience, I was impressed enough to sign up for Service Wizard's membership before he left. After four years with another company's service plan, that says quite a bit. I feel much more confident knowing we have Service Wizard to call going forward. Highly recommend Jeremiah and Service Wizard!

We had an excellent experience with Jeremiah at Service Wizard. Our AC stopped working when it was…read morearound 100 degrees outside, and Service Wizard was able to get Jeremiah out to us on an emergency basis. What made the experience particularly notable is that we had been service members with Radiant for the past four years. When we called them, the earliest prioritized appointment they could offer us was two weeks away, despite having no working AC in 100 degree weather. That experience prompted us to call Service Wizard instead, and I am very glad we did. Jeremiah was friendly, professional, knowledgeable, and thorough. He took the time to explain what he was checking and what he found, without trying to sell us repairs or services we did not need. He also discovered that during a previous service visit, Radiant had installed the condensation shutoff on the secondary drain line rather than the primary line, where it should have been installed. I really appreciated Jeremiah catching and explaining that issue. Between the emergency availability, Jeremiah's knowledge and professionalism, and the overall experience, I was impressed enough to sign up for Service Wizard's membership before he left. After four years with another company's service plan, that says quite a bit. I feel much more confident knowing we have Service Wizard to call going forward. Highly recommend Jeremiah and Service Wizard!

Airco came to the rescue when our 12-yr old HVAC had a line back up with a lot of water damage to a…read morehouse right before our move-in day. It happened at 4:30 on a Friday in July and with all the 100+ temps that week, the three other companies I called in a panic were too busy to come out. A local friend of mine said she'd had two years of good service from Airco, so I tried them next and they got us some help in just a few hours. Ernie the technician was AMAZING, friendly and professional and a relief to work with. Later on during the water damage mitigation process with TX Dry Out & Restoration, we ended up needing to replace the old out-of-code HVAC, and had a great experience with Airco. Brandon was extremely helpful and happy to coordinate with TX Dry Out to get our new unit installed on schedule amid all the restoration work. Both Ernie and Brandon went above and beyond for us during a very stressful time, and I'm so grateful! Thank you, Airco!

Charles at Airco was fantastic! It's always daunting to find new service providers, but Yelp…read moresteered me in the right direction. Not only was Charles on time, he was over an hour early. He was kind, funny, explained all steps of the repair and gave a fair estimate without being condescending. He completed one job and consulted on a couple of additional jobs that need to be done. He gave me tips for keeping my plumbing in top shape and left my bathroom spotless. I will call on Airco and specifically request him for all future plumbing needs.

Saul is amazing! I had some trouble with hearing in February and he came quickly and checked…read moreeverything out and found that someone else working there had thrown the switch to the unit. After a thorough going through, he found nothing wrong and didn't even charge me for the call. The AC wasn't working yesterday and he came out a few hours later, found that the storm had shorted it out and it needed recharging and took care of everything right away. He's friendly, professional, super timely, and reasonably priced. Highly recommend!

I have had Saul help with AC issues multiple times over the past 5+ years. I appreciate timely…read moreresponse and scheduling. I also appreciate the excellent communication, troubleshooting, and description of the problem and possible solutions.

My home in Austin is stone covered in a mortar slurry. I could not find anyone willing to repair…read morethe finish. I call ABC Handyman service and they had someone with experience in the process. They arrived at the appointed time and began prepping and cleaning. They spent time mixing sand and mortar mixes to get the right color. They did the entire front of the house and some columns supporting a front pergola. I was skeptical but the finished product exceeded all expectations. The repaired area matched the older surface exactly. I could not be happier with the project. It took a few days and was not cheap but I feel I got value for the money and a quality product. I have used the handyman service several times and have never been disappointed . They really stepped up when no one else did. Don't overlook ABC when you have a unique project. They have a lot of experience in many types of services and a one year warranty. I recommend them highly.

Our HVAC system is only one year old. We purchased it through ABC and have kept up with all…read morerecommended maintenance through them. Despite that, the system failed after just one year. When we submitted a service request, a technician came out and determined that a part needed to be replaced. A follow-up appointment was scheduled, but it was canceled the morning of the appointment. No one contacted us to reschedule, and I had to follow up myself. It ultimately took about a month and a half for a technician to return, only for them to determine that an additional component was broken. We were then told that this issue had likely developed because the original problem had gone unresolved for so long. After another delay, they finally returned and completed the repair. I paid the invoice and believed the matter was resolved. The technician specifically told me that no charges would be due until the work was completed, and when I asked whether the payment covered everything, he confirmed that it did. That is why it was so surprising to later be contacted and told that we owed additional money. The most disappointing part of this experience was the management team. Joel, the HVAC manager in particular, was rude, dismissive, and unwilling to help resolve the situation. Multiple times I was told that Joel would call me, yet weeks would pass without any follow-up. The last time I was told to expect a call, he never contacted me at all. To make matters worse, everything should have been covered under warranty. Unfortunately, that warranty feels nearly meaningless when the labor charges are so excessive. From the repeated scheduling issues and lengthy delays to the unexpected additional charges and poor customer service, this has been an extremely frustrating experience. Based on how this situation was handled, I cannot recommend ABC HVAC.

I called Apex on a Friday afternoon after my AC started blowing hot air. John made it out in under…read morean hour and had my problem fixed soon after. I appreciated him not trying to hard sell and would recommend Apex to anyone looking for an honest technician.

The Good Apex deserves credit for their emergency…read moreavailability and quick response time. When my A/C failed at 2AM on a Sunday, they were the only company able to come out immediately (I called at least 5 others). The technician arrived promptly, diagnosed the problem efficiently (faulty fan motor on my Carrier unit), and completed the repair within a couple hours, including a trip to source the part from their vendor. The Concerning The final cost was $2,303.60 for what I've since learned should typically cost $700-$1,000 (that is including emergency service fees). While I understand emergency calls command premium pricing, this felt excessive. Additionally, the quoted price increased from $2,000 to $2,303.60 when it was time to pay without clear explanation of the additional charges. My Takeaway Apex delivers on availability and technical competence when you're in a crisis. However, I'd strongly recommend getting multiple quotes if time permits, as their emergency pricing appears significantly above market rate. The convenience of immediate service came at a steep premium that I wasn't prepared for. Would I use them again? Only in a true emergency where no other options exist, and I'd request detailed pricing breakdowns upfront. For future customers: Get clear, written estimates before work begins, and ask about all potential additional fees.

Justin was to refer to me by a friend, and I am glad I listened. He was on time and very…read moreprofessional. Found the issue and was able to fix it the same day! Best part was that he was reasonable with his pricing and didn't try to upsale or overcharge. Super nice guy. Will definitely be using him again for future ac needs.

Hired these folks for a/c service. They provided a great service doing exactly what I asked for,…read moreat a very reasonable price. None of the normal service fee plus I'll let you know when I get there. I knew what I needed and they quoted exactly that. If I had not known, I expect they would have been just as reasonable. I recommend them.

Martin was professional, kind, and up front about pricing. He was able to help the morning after I…read morereached out, solved my issues within the hour. I've never felt more safe as a woman with a man (with whom I'm unfamiliar) in my house - definitely gives girl dad energy.

We started using Lykos Electrical a few months ago, and have had nothing but wonderful experiences…read more He's worked on a few of our rentals installing new electrical, updating old electrical, servicing HVAC units, installing new exhaust fans... I think he does it all. He has excellent communication and is very clean and professional. He takes the time to explain what's wrong and how he's fixing it and is honest about what needs to be fixed. I'll definitely continue using him.

I've used ARS twice now for major work and have been satisfied both times...with one caveat. First…read morewas hot water install, that had faulty parts and other issues. Repairs were quickly assigned and addressed. Second project required major excavation and complete replacement of old cast-iron sewer pipes. Excavation sub contractor Rite Way and ARS plumbing crew led by Conner were excellent - hard-working and respectful for what I know is difficult and very dirty work. Conner was great at keeping me informed of the steps and was a complete professional throughout this stressful process....5 star! I give an overall 4 star instead of 5 star due to what seemed like a lack of coordination with the Rite Way resulting in delays and the lack of thorough cleanup after. Dirt was left in a neighbor's yard and dirt plus mud/concrete mix was left in my rock yard. Project took almost a month from start to finish, some of that time I had to be out of my home with no drains or water. During this time I was told that Rite Way does its own scheduling. My suggestion is for ARS as the overall contractor to better control that part of the process and it would likely be a 5 star rating.

UPDATE... Reply to…read morecomment left by owner... This isn't about pricing, this is about the fact the unit needed a VERY minor repair and your tech tried to make it sound like it was an emergency to replace it. He even went as far as telling us we were on the verge of the system flooding the house and having water damage. You apparently think this was about price and not about the shadiness of your business practices. $350 fixed the system, ZERO reason to suggest and offer a replacement. Went through Home Depot to have this company come and check the AC for any issues. They gave me a list of reasons it needed to be replaced, including telling me the system may cause a flood and create water damage. They sent someone out to quote a new AC unit... $31,000, with a special price of $25,000 and magically if I bought that day... $18,890. I called other places and had them come out, turns out... NOTHING major is wrong with the unit, just needed a tune up and a coil. Both places I called told me my unit was too new to replace, and still had 5-10 years left. These guys are shady, and I'd stay FAR away from them.

This is a family owned business. In an industry that doesn't always feel honest, both Carl and…read moreCallie come across as genuinely sincere, genuinely helpful, and they have never seemed to be just out for a buck. Quite the opposite, they have proactively given us tips that no one else had ever offered us (and we have always had yearly AC tune ups) to keep our AC units running longer. We appreciate this and respect them and their business. Just good, honest people.

Fast service, Carl took the time to answer all my questions and was very friendly too!read more