Great experience! With a toilet replacement. On time and handled with care. Definitely recommend. read more

We started our journey with Wilson's with replacing our water heater. It was on the blink and it was time. During the process City of Austin shut off water for a repair down the street and this caused a cascade of problems. A pipe to our kitchen clogged. That was re-piped. Then our kitchen faucet failed. Wilson's stuck with us all along the way. Our Nextdoor neighbor also had problems with flow after the city's work. I recommended Wilson's to them. They were very satisfied too! Highly recommend Wilson's! read more

I called Wilson Plumbing one morning about a minor repair to get our water heater working again. Two skilled guys came by that afternoon and fixed the problem. They have done several projects for us, and my wife and I highly recommend Wilson Plumbing. read more

I had a pretty mediocre experience with Wilson Plumbing. I was charged for shower parts that weren't installed, and the problem was not resolved. I spoke with a few very nice employees who tried to help me troubleshoot over the phone, but ultimately it was never resolved. Yet, I was still being charged. When I told them that I just wanted to have them remove the parts and service that were not delivered, the owner was angry with me that I hadn't paid him sooner. He was very disrespectful. Ultimately they did take the non-existent parts and service from my total bill, I won't be doing business with them again. read more

Overcharged me and did just an OK job. When I went to the store to give them cash, as they don't accept card, I purposefully counted out a few extra 20s in front of the woman to see if she'd say anything. She watched me do it & I could tell she was waiting for me to put down the extra money. I have such a headache dealing with places like this. Would not call them again. read more

Best plumbers in town! I use them for home and for our business. Terry and the gang always do excellent work. I highly recommend them.

I was having a kitchen remodel done and part of it was installing an undermount single basin sink. This was deeper than the standard and required modifications in original plumbing design. I had heard great things about Wilson Plumbing and so I thought I'd give them a ring. A young sounding women answered the phone with a professional but warm tone to her voice. I explained the situation and she ended up passing the phone over to the owner. He was equally warmly receptive and professional( to me a good start) .He listened to me and articulately explained what likely needed to be done. I felt good about the conversation and booked a service time. When the plumbers arrived they came in, looked over the work needing to be done and got to it. Everything works perfectly and the job looks clean. I can't express enough how happy I am. I definitely recommend them. Competent, knowledgeable, and good at communicating to the customer. read more

I have never had a worse experience with a service provider. Demand a quote before letting them do work! I asked for a quote , which they said they couldn't provide without seeing the job. The work they completed required two trips . After the first trip, I asked how much I owed and was told " we will invoice you". Wilson plumbing charged me $264 per hour for a "two man team". The two man team took more than ten hours to convert a single vanity to a double vanity ( in a bathroom that was already demo'd). I ultimately hired a different , licensed plumbing company to complete the other plumbing work . I asked them what the charge would have been to do the work completed by Wilson Plumbing , and was given an estimate of $500-$1200. Not the $3,200 charged by Wilson Plumbing. read more

I had Wilson Plumbing replace a tankless water heater. I made sure to get instructions on how to properly winterize the unit. These instructions did not work, and several plastic parts inside broke during a recent freeze. Through Wilson, I could get the replacement parts for free ($100), but they never responded with getting us the parts. read more

I have never purchased a new sink. Apartments and homes came with sinks that were just fine. In our forever-1925 home with a sink that is many many years old and rusting, it was time to make that purchase. Terry of Wilson Plumbing provided recommendations to make purchases and talked with me on the phone while I was at the plumbing supply shop to ensure that I was purchasing what I would want and need to be satisfied with the selections. Jedidia of Wilson Plumbing installed the new sink. There were unexpected complications. Jedidia kept me informed and is clearly highly competent and even keel. The end result is perfection for our household. Wilson Plumbing Company is an invaluable partner in purchasing the right plumbing fixtures and supplies and then for installation. The sink and set up is exactly what we had hoped to have in the kitchen. Must add that Wilson Plumbing has handled emergencies and maintenance for us for many years. Good folks to have their phone number right at hand. Photo included. read more

Wilson Plumbing - New sink installation - Plumbing Near Me - Austin, Texas

For some reason this company has been the one my apartment management has used for years and they have always been terrible. They spent eight months repairing the plumbing in my building and now my water pressure is worse than ever and a few units have no pressure at all. I don't understand why a professional plumbing company can't figure out how to get my 2d floor shower to be more than a trickle after 8 months. Ridiculous. read more

Wilson Plumbing is the BEST plumbing company I have ever used! So knowledgeable, efficient and prompt. I cannot recommend them more highly.

The Team at Wilson saves me again! I have used Wilson Plumbing for a number of projects and service issues now at my home. I can't tell you what a great group of people they are! From taking my call to showing up at my door, I am always amazed at the professional service I receive from all of them! Their prices are fair and they do not take advantage of a customers "lack of plumbing knowledge"! I operate a Airbnb and the Wilson Team has saved me and my guest two times now on emergency calls with short notice! I trust these folks and i'm so happy to have to have found Terry, Chris, Danny and the rest of this incredible team! read more

Always excellent service. They've kept my 70 year old house going, working with me over time to replace parts of the plumbing system without updating the whole thing at once, unclog tree-root clogged drains, etc. Always great, always professional. Recent waterheater install was fantastic. read more

This is the best plumbing company I have ever dealt with. Anytime we have a plumbing issue in our 80 year old home, this company always responds quickly and gets the issue resolved while minimizing the costs and not trying to sell us a bunch of stuff we don't need. It's truly hard to find service like this nowadays and I can't thank them enough for everything. Look no further than Wilson Plumbing for your plumbing needs! read more

This is a business that you get what you pay for. You call them, they answer, they get a someone to your house as fast as possible (which has been the same day or sooner in my cases), then they do exemplary work. Then they mail you the bill. It might be $20 more expensive than someone else, but it's worth the extra cost. Highly, highly recommended read more

I can't say enough good things about Wilson Plumbing! Have you ever called a plumber for a repair and they just tell you how to fix it yourself over the phone? Wilson does and that is why I will use them and recommend them for years to come. It was an easy fix, but come on, they didn't try to make a quick buck off of me and I appreciate that. (They have done work on my home in the past and the work, cost, and professionalism also was superb!) read more

Let's see. Three bathrooms, three visits from Wilson Plumbing. No complaints from me, either. They've come out to fix 2 toilets and one sink. I think every time I've called, they've told me something along the lines of "I've got one customer before you, but I can be there at ____ time." And I think every time, they've been close to that time. They are usually able to come out within a day or two of the phone call, too. They have all the stuff in the truck. Very helpful, very quick. Now, I don't know much about toilets or plumbing except to say that the toilet is running non-stop, but I think the price is reasonable. read more

I don't like having to post these type of reviews when I've been a long-term customer but I feel obliged because my most recent experience was very frustrating. I have two cranky bathroom faucets (BTW - never, ever buy Hansgrohe). 2-1/2 years ago I called Wilson to replace the locked up, corroded cartridges. We got all 4 controls done in 1.75 hrs (I have the invoice), albeit the plumber installed the cartridges in the wrong locations so our handles have been turning the wrong way, but we'll overlook that. Yesterday, we spent almost 2 hours and only got one set of controls done. When the plumber started to work on the second set of handles and they weren't budging either, I threw in the towel. As he's resetting them he tells me that in cases like this it's easier to just cut them off. WAIT A MINUTE! I told him at the outset that the manufacturer had sent 2 new faucets. We even used replacement parts after the first handles were useless despite his careful removal. Why am I wasting time and money to have him remove them in a laborious fashion and only getting half the job done? And, after repeatedly dropping heavy tools on the bottom of my finished cabinet I handed him the towel on the counter to protect the cabinet, which had splinters by the time he left. And, there's the matter of the faucet that got severely scratched by a screwdriver he carelessly wielded over and over again. And, am I going to be charged for the assistant who sat on the floor and watched the whole debacle for nearly 2 hours but had nothing to do (with the exception of jamming a tool box into my door trim and denting it)? The kind of episode that just makes a homeowner want to scream. read more

Wilson Plumbing - Faucet scratched by plumber - Plumbing Near Me - Austin, Texas

I spoke to Chris at Wilson Plumbing. I'm writing this review because he was so helpful over the phone. After a recent hard freeze in Austin, all the plumbers I called were super busy up with emergency burst pipe situations. But only Chris took the time to ask what my issue was and gave me some great advice during our call. After many more phone calls I finally found another plumber who had an availability, but I'll definitely be calling Wilson Plumbing for any future issues. read more

Review update: they made it right! We called and discussed our inability to get a rebate, plus the amount of time spent, and Mr. Wilson heard us out, talked to the plumber who did the work, and discounted the cost of the job with the exorbitant bill. Add it to the list of pros: these people are indeed professional. I will call them again for major plumbing work. I thought I was a pessimist, but even *I* was able to seriously underestimate the exorbitant cost of some recent gas work I had done by Wilson Plumbing. I have had similar work done in the past - running a gas line in a home from floor to attic- and it did not take 6 hours or cost nearly as much. Upon opening the bill: ouch. First, the pros: whoever picks up the phone does his best to get a handle on your needs and understand the situation. I also used these guys for a repair on a rental property and for understanding my billing needs and tenant contact info, bravo. And the work is done well - you're paying for a licensed plumber. It ain't cheap. Cons: I was told the installation of a gas line for my dryer would take about 2-3 hours. I guesstimated that would be about $500 in labor. We added on another small repair when we made the appointment. The whole ordeal took 6 hours, mostly because of the inability to poke through attic insulation. My husband ended up having to hand them a golf club from the garage to get it done. Shortly after they departed, we discovered a gas leak in the laundry room, caused by a cracked fitting on the dryer, which necessitated another visit the following morning. (Fixed at no charge.) Mega cons: 6 weeks later we got a bill that's about the house payment, billed for 6 hours of labor. $140/hour to poke holes in insulation. What's more annoying, I then found out Texas Gas Service offers a $300 rebate for dryer gas valve installation, but our install won't qualify because the plumber did not get a permit. Again, ouch. read more

I just want to say that I am still SO IN LOVE WITH WILSON PLUMBING. Today, the guy came over to fix my toilet. In his trips in and out of the house, he had to go through my front door. He tightened the screws on the metal under the door because it was bothering him a lot. How sweet and wonderful is that?! Very. read more

I'm very pleased with the professionalism of these guys. First of all they told me about the City of Austin rebates I qualify for, ($200 per toilet! Whoohoo!) for water conservation, and gave me the exact model number, and where I could buy it myself at a discount on the east side, and then were very easy to schedule to come in and install. I've got several other plumbing projects, and I'll definitely used Wilson Plumbing again. read more

We have been using Wilson Plumbing for over 12 years now. We have NEVER been disappointed by them. They are always professional, friendly, and competent. They helped us with getting rebates from the city (nice!), have been able to save us money on fixtures, and they've always done an incredible job. PS: You should actually do business with a company first before you trash it with a bad rating, Matt Q. All you know about them is the price you say they quoted. read more

We remodeled a bathroom several years ago and as never before we have smelled sewer gas. After several attempts to get it fixed, I called Wilson Plumbing. I told Terry Wilson about the problem and he sent out Jedadiah who lowered a camera down through the venting pipe and saw that a joint had not been sealed. Today, Jedadiah returned and did excellent work in making the repair. We will remember service we got over the phone and in our house and will call Wilson Plumbing when we need help again. read more

As usual Wilson Plumbing was the best possible! They serviced my tankless water heater and cleaned out the screens/filters on all of my faucets. Chris and Jedediah rock! read more

Worked with them for years. Always considerate, responds quickly and researches what our best options are. Superb service.

I am giving this guy two stars because he was prompt, and mindful of his business. However he loses the other three because he gave me an estimate of 375 for a new water heater and the charged me 800 (after I negotiated with him) The part I find appauling was that he said he never gave me a estimate for 375, upon futher research i found that his price was a little high but ok, but had i known it was going to be that expensive i would have called around for a few other estimates. oh yeah and when i started kicking up sand about the price he threatened to go rip out the new water heater...sweet. read more

After someone in the household (not me!) tried to dispose of pulled pork down the disposal, the subsequent clog and vibrations from the disposal led to much of the pipes under our sink coming loose. Wilson Plumbing was on the spot and came out the next day. Their plumber was polite and responsive. He cleared the clog, replaced all the plumbing, and did it all the right way. He took the time to explain to me how the previous install was done incorrectly and how that was contributing to the problem. I'm confident now that the piping was done correctly and in alignment with best practices. I would call them again in a heartbeat. read more

Wow... they bill at $128.50 per hour and told me to expect about 5 hours of work to swap out my old dishwasher and gas stove for the news ones I just purchased. That $600+ for a job that other plumbers are telling me will cost about $200. Too rich for my blood. read more

I've lived in Austin for over 20 years and have used many a plumber, but Wilson Plumbing tops them all. Great customer service, and in my case, they came out the same day I called. I had to have the outdoor faucet replaced and the plumber did an excellent job. I'll use them again and refer them to friends without hesitation. read more

I had Wilson Plumbing out to fix my shower faucet. They really went above and beyond dealing with my condo's property manager to get the water shut off! And the technician who came out for the repair was fantastic. Right on time, very honest and efficient. It was a pleasure working with Wilson Plumbing, and I will definitely call on them again the next time I need anything. read more

I had a bad leak that soaked the ceiling of the first floor. the water was dripping down at a steady pace. I called a couple of other plumber with no return calls. I finally reached Wilson Plumbing and spoke to Chris. He sent Jay over to see what was going on. Jay took about 10 minutes to find the problem. It was not a plumbing problem. The AC drain on the second floor was stopped up and dripping like an open faucet. Jay could have told me it was a plumbing problem and charged me for it and I would have never known the difference. I just happened to have an AC guy there changing out an AC and he fixed the problem and all is well. I just had to pay the service call. Great Job Jay. read more

They came by this morning and diagnosed a problem that another plumbing company had told me would cost a lot more money. They were professional and helpful. read more

Cody came and fixed out ever-leaking toilet! Super friendly and fast. All of my communications with the company were super polite. We are really pleased. Thanks y'all! read more

I never had them in my house & they helped me fix my issue! Their service is so great, they offered troubleshooting that I could do before spending the money & time on services. I will put them on speed-dial as my plumber for future! read more

These guys are professionals and do a first rate job. They are on time and do it right the first time. They seem a little pricey,but I have paid less , but for some inferior work, so you do get what you pay for. read more

They are very courteous and saved me a large headache. i had low water pressure downstairs but no issue upstairs and it happened during the freeze weather. all plumbers assumed perhaps it was something to do with the weather or something else. Chris suggested i clean out the aerators on my bathroom and kitchen faucets- even though these were new - he said sometimes sediments can get trapped and sure enough it was. I did this on my own. i also have another place that needed valve replacement and they came out and did this while i was not at home- this was a new place so it was empty but did the job without any hassle and promptly. would recommend to anyone and will use in the future. read more

Knowledgable, straight-forward, "says what they mean, means what they say" service business for almost seventy years that happens to do exceptional plumbing work. Give Wilson Plumbing Company a call. read more

I had Wilson Plumbing over to help find the source of a mysterious water leak. After discussing the issue over the phone, I scheduled an appointment and ultimately a 2 man crew came to help find the source of the leak. I spent a good amount of time to discuss the issue including showing pictures of the water leaking and the water damage. They spent approximately 4 hours testing various faucets and also cutting into wall and tile to help find the leak. As they weren't able to find the source, they felt it likely was a faucet cartridge, and by process of elimination, they felt it was a shower faucet that must have somehow leaked. They came back on a second trip and spent 2 hours (just 1 person this time) to do some additional testing and did a small repair (about 30 mins) worth of work. Overall, I felt that while they listened and attempted to find the leak, the cost was much higher than I was expecting and apparently higher than other plumbing companies with similar abilities. I especially believe that the 2nd person in the crew from the first visit was someone in training or a journeyman - not someone who contributed much other than going to the truck to get a part. I contacted them to discuss my disappointment and they ultimately said the nature of the mysterious leak was the reason for the extremely high cost and they wouldn't be able to assist or adjust the cost as a courtesy. They may be good for simple jobs, but I would use a different company for larger or more comprehensive work. read more