AVOID this place!!! THREE times there were billing…read morediscrepancies. Once with my son, once with my wife and a BIG one with me. I had an extraction and some fillings in January 2024. I was told my copay was $329.60. I agreed. SIX MONTHS LATER they have the audacity to bill me for another $691.40, claiming when I agreed to the amount in January it was only an "estimate", even though they suggested a bone graft and contacted my insurance company again to see if would be covered. Insurance said no, and DBDG told me it would be $2000 for the graft, so I declined. Tane Rontal pulled the tooth and I swear it was the first time she had ever done one. Dr. Joseph was very good, but "Dr. Rontal" is not. AVOID, AVOID, AVOID!

I had a horrible and extremely unprofessional experience at this office today. I never leave…read morereviews but this one felt necessary as I see it's an often occurrence with the front office based on other reviews. I was scheduled for a routine cleaning and called TWO WEEKS in advance to inform them that my insurance was on pause and I would be paying out of pocket. I specifically asked for the exact amount I would owe at the visit. I was given a total, agreed to it, and came prepared to pay that amount. Once I was already seated in the chair, I was suddenly told there was an additional outstanding balance of $491 that I had never been informed about. I explained that I wasn't disputing the balance, but I wanted to let my husband know first since I'm under his insurance and was only prepared to pay the amount I was originally quoted--not almost $700. I also could not reach him at that moment. I was told the full amount was due immediately, so I said I would need to reschedule. As I was walking out, it was painfully obvious that the three receptionists were talking about me--when they noticed I saw them, they abruptly stopped and turned to their computers. That behavior was incredibly unprofessional. When I confronted them and explained that this entire situation could have been avoided had they been transparent when I called two weeks ago, I was then asked, "Do you want to pay half?" after I had already said I wanted to discuss it with my husband. When I declined, I was told there would be a $50 cancellation fee for today's visit. That was the final insult. To be clear, as soon as I got home, I called the office, spoke with the manager, and paid the outstanding balance in full. She explained that the receptionist I dealt with is in training, which is understandable. However, one of the other receptionists is just rude and never friendly. This very unfortunate since the Dentists, hygienist and assistants have always been amazing and I had never had a bad experience prior. The front office is the face of the business and in this case, they are negatively impacting it. Poor communication, gossiping about a patient in plain sight, and pressuring someone to pay hundreds of dollars without prior notice is unacceptable. I left feeling embarrassed, frustrated, and disrespected.

If I could give negative stars, I would. I had one of the worst dental experiences of my life at…read morethis office, and I'm now dealing with pain, anxiety, and a potentially dangerous situation because of it. I came in on April 8th for a routine cleaning and exam. I was told I needed two old fillings replaced--tooth #15 and tooth #31. Sounds simple enough, right? Instead, it turned into a nightmare. Without clearly explaining what was happening, Dr. Ammso drilled tooth #15 down to a nub, told me I'd probably need a root canal, and slapped on a temporary crown--none of which I agreed to. I had clearly said I didn't want invasive work like crowns or root canals because I have PTSD from military service and a pacemaker, which usually requires antibiotics before deep procedures. They ignored all of this. On top of that, she kept hitting my gums with tools during the drilling, and when I flinched in pain, she blamed me. My mouth bled for days and I'm still sore. After all that, they brought me a second treatment plan, charged me $262, and billed my insurance--for procedures I never agreed to in the first place. Tooth #31? That was supposed to be a simple filling. It still hurts, and I didn't have pain before they touched it. I came back a week later on April 16 to try and get the crown placed properly (even though I wanted to wait for the VA to fix it). Dr. Marasco came in, and when I tried to explain what had happened, he literally said, "No one held a gun to your head." Excuse me?? That's how you talk to a veteran with anxiety who just got taken advantage of? He then refused to fix the work or place the crown--even though I had already paid. I left in tears, with an aching tooth, a temporary crown, and a huge feeling of regret for ever walking into this place. If you have medical issues, trauma history, or just expect basic informed consent and compassion from your dental provider, I highly suggest looking elsewhere.

Dr Wu was amazing. Total professional and so polite and calm. I will be back and only use his…read moreskills.

Another visit to my favorite dental facility. My least…read morefavorite thing to do right? My dental hygienist Britany makes it so pleasant that I enjoy the visits here. Great skilled folks all around . Give them a try !

What about 10 stars. as always, service was exceptional as I went in for my 6 month cleaning and…read moreSylvia (I believe that's her name) took real good care cleaning and getting a quote on some future teeth upgrades. Thank you for always taking care of my smile and teeth. Alan, Brentwood

I had to check this place out since they offered a $125 new patient special, they're 5 mins from my…read morehouse, and my housemate said the office was very "high tech." I did in fact see more details of my teeth than I ever wanted to see. (Sometimes ignorance is bliss.) Front desk, hygienist, admin, & dentist were all very nice & efficient. Even got a free water bottle as a thank you gift. Sweet potato! No complaints.

I gave 5 star coz they always make sure youre comfortable everytime you come by. Everyone is very…read morecaring and friendly. They have the best doctors and staff. :) their hands has magic lol when they are working on me, they make sure I dont feel anything, I'm not hurt or something. Their hands are so light they also offer payment plans that are budget friendly! so highly recommended indeed!

As always the staff is awesome, good conversation. And Dr. Nassiri always gentle and patient. I…read morerecommend as many as my coworkers and friends to come be apart of this wonderful establishment.

I've been a patient for a number of years. The Staff and Doctor are truly Amazing…read more Thank you Dr Nassiri and Bernice

Dental service was for regular check-up/follow-up. Just 1 comment - I felt irritation from dental…read moredevice on my front gums while dental assistant was cleaning teeth. Other than that - Good Service!

I love Skyline Dental! They take good care of you. The quality of care is amazing in the office…read moreexperience is always awesome!

My experience here has been very good, my hygienist Jean-Claude did an AMAZING job on my deep…read morecleaning you can tell he's been doing this for a while now he is very informative detail on his craft and easy going, Dr Laura is a sweetheart very nice and informational, defintely recommending my family and friends to come here !

As a teacher I was very impressed with my dental hygienist Jean-Clause on not only his gentle hands…read morebut his elaboration on explaining to me about the importance of the mouth body connection, I am more aware now of my oral health and willing to take control of my mouth now with all the information I've received, Jean-Claude is awesome! come see him!!!!!!!

Great customer service and the way they did my teeth looks amazing I highly recommend this placeread more

I've recently moved to Brentwood and faced the challenge of finding a new dentist, which was…read moredifficult because I absolutely loved my old dentist in Sacramento! I came to Brentwood Family Dental because they have evening hours, which is very convenient for working professionals. So far I have had x-rays, a cleaning, and two separate filling appointments (each appointment was for multiple fillings in a a different side of the mouth). The decor here is incredible and perplexing - the carpet has a textured swirl pattern and the glass doors/walls use varying levels of thickness to create a design. I could spend hours touching the floor or the walls, getting lost in the patterns. I felt almost sad that my appointments are always on time because I don't have enough time to fully appreciate the aesthetics! But it's probably a good thing for everyone else that this place sticks to their schedules so well. Everyone who works here is super friendly. Reception was making my sides burst telling me all these different dentist-related jokes and it was honestly such a good introduction into the office. The dental technicians / hygienists asked questions about me and made sure I was well-informed as well as comfortable during all of the procedures. The dentist had me fill out a survey about my anxiety / fear level towards dental work and the first thing they did was talk through any concerns I might have and try to alleviate any consternation by giving me some reassurance. I have a double bite (my jaw has a natural defect where it can hinge forward or backwards depending on how I bite down) so one of the fillings they did was hitting incorrectly after the anesthesia wore off. It was very painful for a couple weeks, but they had me come back two times to bite down on the carbon contact paper and readjust the filling by grinding it down. They did not charge me extra and they were very concerned with making sure I had a good result that was comfortable. I was definitely frustrated by the pain, but I appreciated their level of effort in making sure it was resolved properly. They were able to fix that issue quickly, which was great because I was going out of town for my wedding and I absolutely didn't want to have jaw/tooth pain for that! Overall I've been very satisfied and will be coming back for future cleanings and dental work.