I almost never post a review, as I rarely encounter businesses that actually perform worthy of anything other than a negative comment.
However, this is one Awesome body shop!!!
We had our 2018 BMW X3 for less than 2 months when some guy attempted to park in the adjacent parking space, where we were parked in front of a Starbucks. The driver pulled alongside and managed to scratch all the way from the rear left bumper all down the driver side of our brand new X3.
I began looking around for a reputable auto-body shop to repair our new BMW, but most body shops in Orange County were quoting a higher dollar value than the responsible party's insurance adjuster had quoted / allowed for, and most body shops were also indicating that it could take over 3-4 weeks to repair the damage. Also, many of the body shops were indicating that if there were any delays, e.g. waiting for parts, etc..., then we would be responsible for storage / delay fees. WTH.
After searching through all the Yelp reviews for auto-body shops in Orange County - I found Long Beach Collision Center with a 5-star rating. Even though, it was a bit of a drive from our home in the Newport Beach area, I was definitely impressed with the "5-star" rating, the quality of work performed (consistently seen in all the photos attached on Yelp), and the frequency of very satisfied customers. I decided to give them a call. I spoke to both Francisco (owner) and Frank, who were both very attentive, quick to respond, and said they could perform the repairs in 5-7 business days. At first, I was skeptical, as most businesses today will say one thing to get you hooked, and then not perform, not take your calls, or provide some excuse as to why they could not actually complete the job within the time frame originally indicated.
Frank took my initial call and quickly responded to my emails, in which I attached photo's (indicating the extent of the damage) on the same day. When my fiancée and I finally had time in our schedules to be without the vehicle for a few days, we called, and Frank said, "no problem, bring it in on December 18. I dropped off the vehicle in the afternoon on Dec. 18, 2018, while we were leaving town for 4 days during the 2018 Christmas holiday. We returned the day after Christmas, and I received a call on Wed. Dec. 26, 2018 from Frank, who said our BMW was ready and we could pick it up that evening. I was shocked and quite pleasantly surprised!
Most businesses fall very short of what they promise - NOT Long Beach Collision Center - they not only got the job done in less time than quoted, but completed the repairs on our 2018 BMW X3 such that it once again looks brand new and you cannot tell it ever had any damage, the paint job is perfectly matched to our BMW's upgraded metallic paint, excellent quality work performed, and all the work was completed in less than the original 5-7 business days quoted, slightly under the dollar amount estimated, and not to mention, it was done over the Christmas Holiday. That being said, this means that they ACTUALLY really got the job done in 3 business days, far less than the 5-7 business days Frank quoted, and definitely way less than the 3-4 weeks that other larger, highly rated, and more expensive body shops in Orange County had quoted us.
Everyone: Francisco, Frank, Daniel and team were all very professional and friendly!
We drove away extremely satisfied and very happy!! Great job Frank, Francisco, Daniel, and team.
Thank you & Happy New Year!
G read more