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    Long Beach Cruise Center

    3.8 (51 reviews)

    Services - Long Beach Cruise Center

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    Going across the pedestrian walkway
    James A.

    My previous review for this cruise center inspired me to book the same Carnival two week roundtrip cruise to the Hawaiian Islands. Just got back, and realized that it's pretty efficient. The port is dedicated only to Carnival ships, not even for its sister companies like Princess, Holland America, or Cunard. It's large dome structure is distinctive and sits next to the parking lot for the Queen Mary. We took the Passport Long Beach transit free bus, taking us from 3 blocks of our home to the parking lot. Because we came from an unusual direction, we completely missed the luggage drop off point and ended up taking our large luggage into the dome (at which point, we were committed to bringing it on ourselves). There were two different lines into the dome: one for folks who had come during their scheduled times and for folks like us who came either too early or past their time. The good news is that they allowed us in early. It was critical that we had printed out our boarding passes at home, and with the help of an agent with a scanner, got our passports scanned in. Next was the metal scanners and security, and then a split into the elevator line and the walk-up. Later we learned that the building uses very long gradual ramps to get up to the 4th floor (instead of escalators), then a long pedestrian bridge, to Deck 4 of the ship. Unlike other cruise centers, they will not check you into until you are able to get onto the ship (i.e. no large waiting rooms past security and check-in). After our two week cruise, disembarkation day was pretty small. We had intentionally chosen the last group number, and left the ship at 9:30, taking the same pedestrian bridge, and gradual ramps. Next was immigration, where you are split into one of two lines (one for passport holders and the other for birth certificates). Checking of passports was not necessary, just a simple facial scan and then out into the outside. From here, we walked back to the bus stop. After a bit of waiting, and a slow winding bus ride, we got back to our home by 11, finishing one of my goals for this trip: get to Hawaii by only taking public transit and a ship, no airplanes or cars.

    Meghan W.

    Getting into the parking lot was stressful. I got there around 910a.m. and it was not moving. The sign pointed left for cruise parking but it was closed. Apparently, if you are on the Carnival Panorama, you need to park at the convention center and shuttle into the terminal. If you are on the Radiance, you are in the structure. I was doing a ship inspection and the crew were helpful. Almost everyone I came across at this terminal were friendly and helpful. The process of checking in was fast and efficient apart for the parking.

    Ev D.

    Long Beach cruise Center is where every traveler has to pass through when departing or arriving via carnival cruise ship. They have a captains lounge that I'm assuming serves food and drinks. There are metal detectors/security checkpoints that everyone has to go through, but all of the employees on staff are seemingly good at their job because the process moves pretty expeditiously and is relatively painless.

    Sadig A.

    One of the quickest Carnival terminals we've been to. We've always cruised Carnival and haven't been disappointed so far. Parking is vast but can be a struggle when passengers are disembarking and others are arriving for their cruise... so be tactful when cars are coming and going. There is an adjacent open parking area outside of the parking structure, so that's good to know for first time cruisers.

    Waiting our turn to board
    Tish W.

    This is my first cruise and so far so good. Here early to check in. Lots of employees to answer questions.

    Trees in door
    Andrea Renee A.

    This is the 3rd time I've been here and they went up 1 star had I posted a review from A few months ago. Let's go based on THIS experience. The parking was quick since we used Uber. No prob there. They fixed the area where you wait to do your boarding business, so this was a tad more organized, but the problem is the workers. RUDE, RUDE and the RUDEST group of people ever. I must say Peter was fabulous. He was the gentleman who stamped our boarding passes and checked passports n birth certs. Such a patient, well organized human. Thanks Peter. He gets 1,000 Stars!!! On to the two miserable women we had to literally bulldoze through to get into the place. My dad is a frequent sailor on the ships. He's either a most traveled passenger on Princess or Diamond, the highest you can go, on Carnival and he knows most of the workers at the port and on the ship. The workers at the San Pedro port are much nicer. Anyways, my dad is handicap and he can't lift due to hernia and a brain shunt. Soooo, he had to hold the line up and show documentation that he needed me as a helper. Our time to come in was 10-1030 and mine was 1030-11am, so subject to interpretation since we both have 1030 in our time. On to the facility. It is VERY clean and spacious. The restrooms were clean, too. There is no vending machines if you need a snack or get thirsty.

    View of the cruise terminal from the ship
    Brian P.

    Came to the Long Beach Cruise Port last week for a cruise on the Carnival Radiance. Both the embarkation and debarkation process were a breeze. Since we drove here, we parked directly in their garage at $23/day which made it super easy since we were able to check-in our luggage upon exiting the garage elevator on the ground floor. Once we got into the terminal, our boarding documents and passports were checked, we went through the security checkpoint, and then we sat and waited for our boarding time and group to be called. Boarding was a breeze and you basically just wait in line on the walkway for everyone to pile onto the ship. Debarkation was just as smooth because there's no formal passport control and customs process because of their new facial recognition program. Your face is scanned upon arrival, and since your passport was scanned at embarkation, you're allowed to immediately proceed through and into the terminal.

    Michael R.

    Very pleased with this port, cruising with Carnival out of LB. Not huge but the embarking is easy. Debarking is where issues come in with port authority etc with delays, confusing around baggage etc. Better than other ports, like Galveston

    Derrick G.

    This is the best cruise terminal I used thus far, embarking on a Carnival Cruise. The facilities were all indoor, the staff was extremely professional and friendly, and the process was seamless. I definitely enjoyed sailing out of this terminal, and would do it again in the future.

    Cassandra Y.

    Canival cruise uses this terminal to board passengers. Check-in: On your boarding pass, it will show your assigned check-in time. You can pay extra to be on the "proriity" line. The check-in starts at 10:30am. Check-in process super easy, they scan your boarding pass & passport then issue you a zone number for boarding. After that, security check your luggage. Once on board, your cabin number is already pre-assigned on your boarding pass so you may go straight to your cabin (after 1:30pm), the room key is on the mailbox right outside the cabin. Parking: Just pick up & drop off within 30 minutes - FREE. Parking overnight at the stucture right next to the pier, $20 per day.

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    No issues with our Carnival Cruise, Faster to Fun is just that! Boarded early, quickly, and with ease!

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    5 years ago

    40 minutes from the car parked until finish of muster and having lunch on the Lido deck. Well done carnival cruise lines

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    Ask the Community - Long Beach Cruise Center

    Review Highlights - Long Beach Cruise Center

    I came here on Monday afternoon for the Carnival Cruise that took place 4 days in Catalina Island and Ensenada, Mexico.

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    D&M Travels and Shipping - Note on door says building under construction and to go through the side. Text and they will respond the same, as of 7/2021.

    D&M Travels and Shipping

    3.5(2 reviews)
    2.0 mi

    Went here to pick up money wired internationally. Did not use their travel services…read more PARKING. On Cerritos Ave, apparently there is off street parking, but I parked on 10th St in the 30-minute parking, green painted curb since I came from eastbound 10th Street and would have never known unless I came from westbound approaching Cerritos. LOCATION. Lock your doors and clutch tight to your purse. Mind your jewelry. As I waited, two LBPD cars had already made their patrols of the area. High police presence and houses with bars on the windows usually equates to a high crime area. BUSINESS. Received my wired money after the lady, I don't know her name, texted me to come through the side when I texted I was out front and the steel gates were padlocked. She neither introduced herself or any indica of her affiliation. She asked me the name of the person who wired the money and how much was wired, and that's about it. Didn't ask me my name, verify my identity or anything. Gave me money, told me to count it. Nothing less, nothing more. Granted, I wasn't asked for five-star service, but still... they operated out of a garage off Cerritos. Not sure what to think. I'll have to pass on using their services just because I'm not into that don't ask, don't tell nonsense. Business is business, and it was not a comfortable experience for me to be handed money without verification. Google maps indicated this business as being "permanently closed" but I'll suggest an edit to that.

    Amazing service! Chandtavy and Henry are so nice, they are very hard working. I would definetly…read morecome here again, she also has little sweet treats for the kids if you'd like some! The interior is great, nice tables, chairs, and overrall, the store is very clean.

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    D&M Travels and Shipping - Business card.

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    Business card.

    Cambodia Express - Cambodia Express, 843 E. Anaheim St., Long Beach, CA 90813-3550

    Cambodia Express

    1.0(2 reviews)
    2.2 mi

    FRAUD!! if i could, this business would receive absolutely ZERO stars. Kunthie Pich, dba Cambodia…read moreExpress, was arrested for fraud on 05/06/2011. My family had purchased airline tickets from LAX to Phnom Penh, Cambodia through this agency, and when we heard of the arrest, we called to confirm reservations with the airline. I was told that the airline did not receive payment for the seats listed on our itinerary! I went to the business to see what contact info was listed, but saw that there was a posting by the building management that the storefront was deemed abandoned due to non-payment of rent. Additional information was posted to contact the Long Beach Police Department to file a police report. Inside was completely vacated except for debris and trash strewn about the floor. So.. after leaving there, I found out my dad had bought calling cards from Cambodia Express. Tried them out to find that all nine cards had accounts that were suspended! Boo!! to this business... also beware of their sister business from which they branched off of--PHNOM PENH EXPRESS & WATER. It is owned by the same family.

    My mother also had purchased 3 tickets from Cambodia Express and we just found out today that they…read morehad scammed us. It all started out with my sister emailing that company to ask them if we can book an earlier flight. We received an email back stating that they are so sorry but the business was shut down due to fraud and that the owner, Kunthie Pich was arrested. I was in disbelief, because we had purchased it since April. I called Korea air to confirm the tickets the lady who answered the phone stated that the tickets were cancelled and that money had already been refunded to the agency. I told her that we didnt receive the money she said that I would have to contact the agency. Sure enough the number that was given to us was cancelled. I finally called the Long Beach Police Department and left a message with the detective whos in charge of the case. Will we receive anything back from them??? I highly doubt it. This is the first time that its happened to us. What do we do from here???

    Carnival Cruise Lines - December 26-29, 2025 Mexico Cruise

    Carnival Cruise Lines

    2.9(1.7k reviews)
    0.4 mi

    I successfully sailed with Carnival Cruise Line (Ship: Carnival Radiance) from Thursday, 05/14/26,…read moreto Tuesday, 05/19/26. I gladly visited Cabo San Lucas and Ensenada in México. ROOM: I initially purchased the interior room (Room #1418), but I was allowed the opportunity to upgrade to the balcony room (Room #7225). It was a special deal offered by KariAnne Halka (Stateroom Sales Specialist) for an additional $250. The balcony made all the difference in the world with the beautiful ocean view and the room was on the 7th floor! The room itself was comfortable and clean. All in all, the upgrade was a great investment to enhance the entire Mexico cruise trip. FOOD: There were a couple of days when the food was a miss, particularly when dining for dinner at the Sunrise Restaurant. However, the food was generally satisfactory and met expectations for the most part. I tried the following places on the ship: * Lido Marketplace - a buffet offering a plethora of options of food, including finger foods, salad bar, desserts, and soft drinks. My favorites were having a crisp salad with Ham + Cheddar Cheese, Chicken Noodle Soup, Asian Noodles and so much more. * BlueIguana Cantina - a great spot that offers tacos and burritos with a salsa/toppings bar nearby. I enjoyed getting the beef and pork tacos and topping them with cheese, lettuce, pico, hot sauce, etc. * Big Chicken - hot chicken sandwiches, chicken tenders, and fries with a sauce bar nearby. The M.D.E. sandwich tasted great with buffalo sauce on the side and paired well with the crinkle-cut fries. * Swirls - 24/7 frozen yogurt and ice cream station. The strawberry frozen yogurt was addictive, refreshing, and not too sweet. * Sunrise Restaurant - a fine dining restaurant with a gorgeous atmosphere and food that comes in a lovely presentation. My favorite dishes were pappardelle with braised lamb, braised short rib, shrimp cocktail, roasted vegetable lasagna, crawfish fettuccine, ceviche crudo, BBQ pork ribs, baked Alaska, and carnival melting chocolate cake. * Seafood Shack ($) - this restaurant is not inclusive of the cruise fee and requires paying for food. It offers delicious seafood, including freshly shucked oysters, lobster rolls, crab cakes, etc. I ordered a total of 8 oysters at market price, priced at $3 each. They were sourced from Texas, U.S.A. The overall taste and quality were fresh and good. I paired the oysters with the mignonette sauce, cocktail sauce, and Tobasco hot sauce. SERVICE / HOSPITALITY: * Sunrise Restaurant: The service throughout my dinner experience at this restaurant was beyond spectacular. The staff members who did that were Sidan from Indonesia (Team Lead Server), Arlyn from the Philippines (Team Server), and Intan from Indonesia (Asst Team Server). Their hospitality was beyond pleasant and unforgettable. They were always full of positive energy and had warm smiles every single evening. Very attentive! * Stateroom: Made from Indonesia (Stateroom Attendant) was beyond friendly! He was on top of cleaning the room, providing fresh towels, and leaving cool towel origami of animals (i.e. towel elephant, towel bat). ENTERTAINMENT: Carnival provides an itinerary of events for guests to stay occupied and entertained throughout the day, on all days of the trip. I participated in the following: * Punchliner Comedy Club: The comedian who stood out to me was Cisco Duran. He was actually voted "Florida's Funniest Comedian." He definitely lived up to that expectation because I could not stop laughing when attending his shows. * Nightclub: The primary DJ was DJ Peppa from Jamaica. The club had decent music and every genre got switched up every night. The cruise people who attended also made it a fun experience overall with all of the vibes in terms of dancing. MASSAGE EXPERIENCE: I decided to do a spa day while it was 'Fun Day at Sea' on Sunday, 05/17/26 @9:30 am at the Health/Beauty Club called Cloud 9. I opted for the Aroma Stone Therapy Massage for 75 minutes. It was initially listed at $229 but $60 was taken off for me - so kind of them! The massage did include an automatic gratuity of $30. My spa therapist who facilitated the massage was Nida Badocdoc from the Philippines. She did her thing with putting me into a rejuvenated, relaxed state. CRUISE AMBIANCE / STRUCTURE: * The cruise had eye-appealing art decor, which was a nice touch. I also appreciated the effort that went into the overall presentation of the interior ship. * The boat was rocking very hard on the water occasionally, but it wasn't too terrible. Out of the entire 5-day cruise, I only needed to take Dramamine (motion sickness medication) once. Overall, Carnival has delivered a fun, entertaining, and enjoyable vacation on the water. A person could never get bored with the amount of activities and event programming offered. I'd sail with this cruise company again, as it provides a wonderful experience at an affordably excellent value.

    Absolutely the worst off site parking directions ever. The…read moreaddress they isn't were you park. They hand you a map from 1997 exactly like a map quest map back in the day. And it's very vague. Everyone was lost. Do better carnival!! Then we get to the terminal and the usher told us to have a seat for 15 minutes. Never said to stand in a line. Then when we came back 15 minutes later we have to stand at the back of a huge line. If you're looking for an organized vacation. This is not it. Total Kaos

    Photos
    Carnival Cruise Lines - Water works on Firenze

    Water works on Firenze

    Carnival Cruise Lines - Sofa and king in our room, with bed lamps

    Sofa and king in our room, with bed lamps

    Carnival Cruise Lines - View from deck 9 of water slides while in Ensenada

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    View from deck 9 of water slides while in Ensenada

    Long Beach Cruise Center - travelservices - Updated June 2026

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