Great service department. Great variety of models for sale. Very helpful and knowledgeable guys.read more

If I could give this place 0 stars I would , I was on the market for a 2022 Polaris slingshot and…read moretracked one down at Mineola Moto, called the dealer up crunched some numbers they ran my credit and everything was good to go I was set to pick the slingshot up next day, I even sent the dealer a portion of the down payment in good faith. 30 minutes later they called me and told me they sold it to somebody else , as you can imagine I was upset and expressed my frustration with the lack of professionalism and care that was shown to me ! additionally I was told if the person who they had sold the slingshot to did not show up it was mine ! At this point I did not want to deal with them anymore and made other arrangements to pick up the same exact model slingshot in Pennsylvania, while I was en route and 6 hours away Mineola Moto calls me to inform me that the slingshot was mine (the other customer never showed up) what a circus show ! Glad I took my business elsewhere.

It really doesn't get better for a service repair shop.... Gerard is excellent, he takes his time…read moreexplaining everything to you and recommends whatever you may need based on your preference and riding style ( and he is more on the conservative end, won't make you spend money you don't have to, even if you want to!). I really enjoyed working with rolling thunder. They installed a full stage 2 and did it quickly and did an excellent job! Gerard even called me later in the day to see how the bike was running. They really do care about their work and their customers, glad to have them close to home.

Even though this shop has been around since the 80 s This was the first time I used them to replace…read moremy tires , and all the reviews that this shop received are true. Though I got quoted for less from other shops for the same service, I felt more comfortable with rolling thunder than others. I gave them a try and I was not disappointed. Gerrard was honest and took time to tell me what needed to be done and explained to me why they needed to be done. No wonder, the shop is still around today. ROLLING THUNDER CYCLE will be my go to place for my bike from now on. Mayid

We look forward to our twice-yearly rental, and have been renting from Eaglerider in Lakewood for…read moreseveral years. The process is easy, straightforward, and pickup and return is quick. They have always been eager to help with any questions or special requests. The bikes are always immaculate!

The location is really cool, prices are a little high, but staff is very friendly and responsible…read more My friend and I rented the two motorcycles on 30 Aug 2014. Went upstate to New Paltz on a HD Heritage Softail. Trip was fun, we rode about 300 miles within the day and it was a really cool experience. Had to return the bikes the same day, though. Still very entertaining.

Easy process to purchase my first motorcycle…read more SEAN was a pleasure to deal with. Once I let him know exactly what I was looking for he made it happen. He followed up to make sure that I was safe & happy! FLORENCE in finance did her best to explain all of the numbers. Start to finish the process took less than a day. Parking lot is located in the front. Would recommend asking for Sean if you are in the market for your dream bike & are looking for a straightforward experience.

I am disappointed with the service I received from the service department regarding a tire issue…read more When I called, I explained that I had a tire warranty but was unsure how the warranty process worked. The employee I spoke with was rude and appeared to be carrying on a separate conversation while I was speaking, causing me to repeat myself multiple times. I then asked if there were any appointments available that day. I was told no and that I would need to schedule an appointment. When I asked who I needed to schedule the appointment with, the employee replied, "With me." I then asked what the earliest available appointment was and was told Wednesday. When I stated that I was hoping for something sooner but would take Wednesday if necessary, the employee suddenly said, "Oh wait, wait, we have a Tuesday slot available." The interaction felt unprofessional, dismissive, and unhelpful. I would expect better customer service, especially when calling with questions about a warranty and scheduling service. I hope this feedback is addressed so future customers receive a more courteous and attentive experience.

went in for oil change for both bikes. Happy with Vanessa and George and always a pleasure with…read morethem taking care of the bikes. Next will be the inspections. Thanks again Diane and Joe

I've been going to National Cycle for about 4 years now. They worked on my first bike, a 2004 Honda…read moreVTX 1300, and in the beginning I honestly had mostly positive experiences. Vanessa was always understanding, George is clearly knowledgeable, and even though turnaround times could be slow because of limited staff, the quality of the work itself was usually good. Over the years I continued bringing them my bikes because they're close to me and I trusted their mechanical work. I upgraded to an 03 VTX 1800 and had them do multiple jobs on it. Some of the pricing was extremely high -- close to a grand for heated grips installation and a very expensive exhaust install that only needed minor fabrication -- but I accepted it because I believed I was paying for quality work. That being said, electrical work definitely does not seem to be their strong point. I brought them a simple USB charger that I personally tested beforehand and somehow they still couldn't get it working properly. They also tend to wire accessories directly to the battery, which can easily lead to battery drain issues later on. Still, I stayed loyal. I understand motorcycle ownership isn't cheap, and I never expected bargain pricing. What finally pushed me to leave this review was how I was treated recently with a smaller vintage Honda CM450 I acquired. I explained to Vanessa and George that I really wanted to restore the bike and just needed help cleaning the carbs and getting it running right. At first they hesitated, then eventually agreed and told me to bring it the following week. I arranged a tow truck, called ahead like they asked, and suddenly it became "we're too busy, come back in two weeks." I waited again, arranged another tow, came back, and then was basically told they didn't want the job at all. That honestly rubbed me the wrong way. They know I'm a young rider working full time while going to school full time. I'm not someone throwing Harley money around -- I'm just a kid who genuinely enjoys motorcycles and wanted to keep an old bike alive. The impression I got is that if the job isn't highly profitable, they don't really want to deal with you, especially during busy season when bigger-ticket customers are coming in. I would've gladly given this shop 4 stars based on my past experiences, but after this situation I can't recommend them the same way anymore.

Just hed Peter and the crew work on my 2015 Ducati scrambler…read more I wanna say they did very good job my clutch was sleeping since the original owner probably didn't know how to drive They replaced everything and also fixed some different problem they found with my Hige beam lights Bike drives perfect now Price was not to bed also Very helpful and straight people to work with Go there if you care about your bike

Great until they get your money, then the communication stops. I bought a Ducati here over 2 months…read moreago with a promise that a riding sweatshirt would be included. After endless follow-ups and empty promises from multiple staff members, I still have nothing. While it's a small item that doesn't matter financially to either of us, the fact that they will just ignore their own promises and drop all support post-sale has completely ruined what should have been a great buying experience.