I needed pool service pretty immediately after the rains in November and Japi was among the first…read moreto call me back and provide a time for me. He is very thorough, and knows his pools. He is responsive and even answers all of my dumb questions (I am a first-time pool owner). Prices are in line with the industry average, but he truly cares about the pool and does a good job every week! The proof is the report that he sends with each service with pics!

We hired GP&A after speaking with several pool companies and chose them specifically based on their…read morereviews praising quick response times and communication. Unfortunately, that was not our experience. We did the "Green-to-Clean ($800)". It took SIX weeks. We had to repeatedly follow up because they would go ~2 weeks without showing up or communicating. When we asked, we were told there was an emergency situation, we tried to be understanding, but there was no proactive communication on their end. We decided weekly service ($250/month). After the initial clean, we signed up for weekly maintenance. Within 24-48 hours of each visit, chlorine levels would drop back to 0 ppm. GP&A's explanation was that our pool system was outdated and needed to be replaced. However, we had two separate pool inspections done when we purchased the home, plus 3-4 other pool companies assess the equipment, none of them flagged the system (installed in 2017) as a problem requiring replacement. Upsell attempts: GP&A quoted us a full system replacement (under $6,000) and then a filter replacement (~$2,200) before they said they could continue service. We decided to move on to another provider. End of service: We asked if they could continue maintaining the pool through the end of the month. Their last visit was six days before the final day of the month (image attached). The pool was visibly green and in poor condition by end of month (again they serviced it 6 days ago and it is this green; not adding enough chlorine). When we brought this up, they responded that the condition was "consistent with the unresolved filtration issue for which repairs were recommended", essentially placing responsibility on us for not purchasing their repair package. We were looking for a long-term, trustworthy pool service company. What we experienced was poor communication, inconsistent results, and recommendations that no other company has supported. I cannot recommend GP&A based on our experience.

Josh and crew are respectful and accommodating. They keep my pool clean I've been a customer 4 yrsread more

Josh is the owner of Cerulean and as a former pool manager, he has cheap products, subpar…read moreprofessionalism, and overpriced services. There are always repairs that go unanswered however they continuously send techs who are unable to complete their job bc the repair still hasn't been done. This is a MANAGEMENT problem! not a tech problem but he money farms his costumers despite the lack of service actually being conducted.

Scott is one of the best there is. Honest and informative communicator. Just a total pro. He…read moreinstalled a new automated iAquaLink system, fixed my pool cleaner, and solved several other pump- and pool-related problems. No problem seemed too complex for him. I've found the pool servicing market in DFW to be difficult to navigate... finding someone good is rare. If you're searching for pool service and you've come across this page, call Pooltex and know you're in great hands. I'd recommend Scott to anyone.

I reached out to PoolTex after reading the reviews on Yelp. I left a voicemail, for Scott…read moredescribing the issue on a Saturday and I was fully surprised that he called me back the same day! I have tried to get help from all kinds of residential services and I can't even count how many never even return a call. I was thrilled that Scott called right away and on a weekend no less! Scott and I talked through the problems with our pool pump quickly and he was able to diagnose the probable issue. Within three days, Scott was at our house with all the needed parts and replaced the pump motor and other needed parts in an hour or so. Scott even refused to take our money until he was finished. I fully recommend PoolTex and Scott for pool issues. I do not often give that level of endorsement, but I think it is definitely deserved in this case.

I switched to Pool Troopers on June 14th and so far the experience has been lackluster. When we…read moresigned up, we asked for weekly service and requested they fix an outstanding repair item. Pool Troopers instead has been coming bi-weekly, hasn't fixed the outstanding item yet, and the pool has turned green twice. I just called customer support (July 15) and was told that Tim, the rep who signed us up, actually placed us on bi-weekly service when I had been very clear with him that we were wanting weekly full service. Giving two stars (rather than one) because they did install the salt water chlorinator as promised and have at least come bi-weekly - even if the pool is green and unswimmable now because of them! The customer service rep promised that Tim would be calling me back to fix the issue. I hope so but as of now I would not recommend Pool Troopers. I will update this review as my experience with this company progresses. Update: 7/16/19 After my review, Patrick at Pool Troopers reached out about taking care of the issues. Tim came out same day to add chemicals to take care of the green water issue and my service has been placed on weekly as initially requested. While we had a lackluster first month, I'm happy that the Pool Troopers team jumped into action when I voiced my concerns. I've raised my rating from 2 to 4 stars and will update as I learn more.

Quick note to the PoolTroopers employee who responded to my prior review without reading it…read more I have lost count of how many different technicians have come to my home. At least 3-4 of them have said the same basic thing--"I'm here because our last guy didn't know what he was doing and messed everything up." The tech who left my backwash running and drove off was not the same tech who shut my valves off without explanation, and neither of them was the tech who covered the side of my house in DE while cleaning the filter, or the tech who installed the salt system and left pieces of PVC and other trash scattered in my yard. Final straw was waiting until my salt system was at end of life to "gift" it to me so that when it inevitably fails, replacing it will be at my cost not yours. I called today to cancel my service. -------------------------------------------- Do not recommend. Every couple of months I get a new tech who tells me he is here to fix things because the prior tech was an idiot. They have driven off with my backwash running, which I didn't discover until the pool lost 4 inches of water. They have turned my valves completely off and then left without saying a word. They have left trash in my yard. And finally, the salt water system which they said was included in my monthly price--once it got older they very graciously "gifted" it to me, and now that it belongs to me, just a few months later they say it needs to be replaced for $1200.

Truly enjoyed working with this company. First of all, I talked with Cathy at the office. She was…read morevery prompt on getting back to my many questions and was extremely thorough on the quote I requested - which included like 15 items! Danyal was my tech, and he worked incredibly hard. He was extremely nice and finished installing my pool pump in about 90 minutes - a job I'm sure that would have cost me a Saturday and about 80 dollars in the household swear jar. Highly recommend. Never felt like people were trying to take advantage of me, and called multiple companies AFTER I got my quote from them, and they were the best deal.

I contacted ASP twice on April 6th. 1st The central…read moreanswering service was less than friendly. (Personally I don't care to speak to Answering Services) To me answering services don't care for giving "customer service." And frankly I was uncomfortable in that my message would not be passed on. At that point I called Cathy that I've spoken to numerous times over the years and she has always been very friendly, polite and helpful. (I believe the numbers I have for her are her cell or home number) I felt confident my message would be passed on for my remolding project. To this day May 19th I have not received a call to schedule an appointment. It's great companies are busy and their business is good for them but a courtesy call would have been nice. I have used ASP numerous times over the last 10 years for our pool repairs. I'm gathering customer loyalty is not important in these times. Unfortunately I have had to start a new relationship.

I have been working with RS Blue Pool Services for a couple months now and I would rate the service…read moreas EXCELLENT. Renato is punctual, reliable, knowledgeable and friendly. He is great with our weekly cleanings and very proactive on maintenance issues....and all at a reasonable price! If you need great pool service, Renato is your guy!

Renato is so reliable and trustworthy, truly!!! He came in during a true (selling a house) pool…read moreemergency and was such a kind, honest, and efficient help!! He will be the permanent repairman for me from now on. Thank you Renato!!!!

I cannot express well enough how absolutely incredible this pool company is!…read more We have two pools, one of our own and one at a rental, and our regular pool company stopped showing up and doing promised work. The pools were turning green, growing algae, full of leaves, bottoms covered in old leaves and debris...we were left in dire straits. I called multiple pool companies over the course of several days and could not get anyone to help us, most not answering the phone, most not returning calls from voice mails. And then by the grace of God, we found Blue Oasis. They answered the call, and in our emergency, worked their schedule aroubd to come out to BOTH pools the same day. I can only imagine that this was quite difficult on their part, but they made it happen. The job they did to get these pools operational was superb, and we are so, so grateful. Customers for life!

We used this company to resurface our pool, and the results were excellent. It took a little while…read moreto hear back initially about getting a quote, but once we did hear back the communication was good. We chose Blue Oasis because they had excellent reviews and their quote was a good value compared to others we have received. Overall I am happy that we used them for this project.

After calling around to multiple pool companies and a plumber with no luck getting my clogged…read moreskimmer line fixed, I reached out to Robert. He was incredibly helpful - took the time to walk me through exactly how to fix it myself. Thanks to his guidance, I was able to clear the blockage and get the line flowing again. Knowledgeable, generous with his time, and genuinely wanted to help. Highly recommend!

I've never owned a pool before, and when we moved into this house the pool was abysmal. I threw out…read moresome quotes and Robert responded, offering to come over and check it out. He knew instantly something was wrong as soon as he opened the door to the backyard. Long story short, he is nothing short of a wizard when it comes to pools. Super knowledgeable, eager to teach, and most importantly, gets the job done perfectly. His prices are more than reasonable and highly competitive. 11 out of 10 - A rating rarely given (if you've read my other reviews). Don't bother looking for other businesses and just go with Robert.

I had issues with my pool plumbing/valves where the system wouldn't prime due to a lack of suction,…read moreair was getting into the lines. Fixing this was beyond my skill-set, so in searching for a technician, I found Jason (Pool Medic), his reviews stood out to me more than all the others so I had him out to diagnose the issues. Jason confirmed the issues, and quoted me a very reasonable price to replace all of the suction side PVC/Valves. He also replaced the Pump seals. Jason got the job done very quickly, and my Pool is now working even better than it was before. Bottom Line: If you want an extremely competent, knowledgeable, effective and honest pool repair Tech who charges reasonable prices- call this man first.

We needed a new filter, I reached out to Jason since he did some work in the past on my pool. He…read morehelped us pick out the perfect DE filter. I bought it on Amazon and he came out to install it. He did an excellent job, super nice and honest. If you need some work on your pool equipment this is the guy to call.