Thank you so very much, Windsor Plywood of Parksville!! A little over a year ago my Dad purchased…read morean order of lumber, 2 weeks later he was in a Victoria hospital receiving brain surgery to relieve a condition called, hydrocephalus. Long story, short, the lumber was never delivered, but he is thriving. In fact, he called Windsor Plywood in Parksville today, over a YEAR later, and asked if a partial refund with a restocking fee would be possible. The store manager gave him a FULL refund, no restocking fee, and immediately credited his credit card, which means, as my Dad, so intelligently pointed out, it cost them money in credit card fees twice over and they didn't ask for a dime in consideration! We thought this level of customer service no longer existed. We are so grateful to Windsor Plywood for proving us so wrong. If you need lumber, get it from Windsor Plywood - they treat you right!

Windsor Plywood Parksville staff are awesome! My wife and I made a wooden motorcycle rocking horse…read morefor our grandson and we visited the Sunrise Drive store several times over the September to December 2020 period. We were able to purchase the special tools, plywood, maple planking and small parts from just this one store, and we gots lots of excellent advice too. Thanks especially to Gene for finding all the right small parts and for his patient trials to help us pick the right stains and urethane finish. If you love wood and you're a Do-it-Yourselfer, I think Windsor Plywood Parksville is a great place to start your next project.

I purchased a hanging basket patio chair for full price $500! I asked if this chair would be going…read moreon sale. They said "yes" it will and if it goes on sale within 30 days of my purchase I could come back and they would refund me the difference. I found out the patio chair went on sale within the 30 day period and returned to the store to get my refund. They refused. I wanted to buy another one at sale price but they were sold out. Other locations had the chair in stock. ?????? The management of this Lowes is horrible. Don't bother bringing your business here. They lie!

On Monday, my husband and I, went to Lowe's Nanaimo location for some drainpipe extension and glue…read more We were not even looking for help yet, tried to figure ourselves what, where is located when Rick appeared and offered help. He was patient, knowledgeable, right-on point on all our needs. We left with a better solution of our problem than the one we had in our minds. It was refreshing to see, there are still associates around who are not just trying to sell merchandise but can provide useful advice too. Thanks Rick!

The staff at this store are very knowledgeable, and have a lifetime of experience. Byron, in the…read moreflooring department helped me immensely with choosing lovely vinyl planking, and also provided extremely helpful recommendations about kitchen countertops, I would highly recommend any of the departments in this store - the staff are very kind and friendly, and their assistance is second to none!

We purchased vinyl plank flooring from this store. Their salesman talks a good line about how he…read morehas great installers and recommended someone to do not just our flooring but also to replace our double shower stall in the bathroom. We stupidly thought he would recommend someone who knew what they were doing. We had 3 weeks of very short working days (sometimes only 3 hours) so the job was going on and on. At the 3 week point, not one room in the house was finished. There were bits and pieces of trim left undone, bits of wood with nails lying around....and then they didn't show up at all one day. We didn't get even the courtesy of a phone call to let us know they would not be showing up. The 2nd time that happened in the same week, we'd had enough and told him it was over. He said he was too busy to show up that day because he works for a strata - that's more important. The way they treated our time showed a lack of respect. He sent his son the next day to finish the hall.....see picture - 2 3/4" inches out in a short hallway.....kind of like the carnival fun house feeling when you go down the hall because it's so crookedly laid. To date we have spent almost $1200 on finishing and redoing. And more to come - the big one with the floor having to be taken up in the hall and reinstalled. And all trim having to be redone. The carpet installer sent from the store sat here when she came to do the estimate and talked about how the last people she had worked for had not given her a big enough tip and she was not happy. We're getting carpeting from a flooring store in Parksville. Someone else is doing our bathroom. The salesman at the store does not seem too bothered at all by this. I guess it's business as usual. After speaking to the salesman about this, my husband came home to tell me that the plants were all on sale in the garden centre. But this business will not be getting another penny of my money. And people in the neighborhood who have asked how the reno is going......well, you can imagine yourself whether they will give them a try. This flooring department might be good if you are a do-it-yourselfer and do not rely on a solid (or even halfway good) recommendation.

I recently ventured into the expensive world of renovations and money started pouring out but at…read moreleast to a good cause. I discovered that my little hardware store had the capacity and very often beat the pricing of the Mega Chain Stores and now I purchase all my lumber from here which is guaranteed to be premium and pay the same price. This place has a team of experienced hardware associates who have been in the trade probably all their life and they help you out and ensure you are buying the right thing and the right amount. Their popularity has pushed them to move into a larger facility just up the road from the original. You can buy a handful of screws or a truckload of lumber, it doesn't matter, you will be treated the same!

From the owner: In the construction industry, you need to use the best materials to ensure quality workmanship and…read morehappy clients. Serving builders across Vancouver Island, Bower Builders' Supply LTD. has a large selection of lumber, plywood, mouldings, hardware, paints, tools, and plumbing, electrical and insulation supplies. We can also handle special orders, and we deliver the materials you need right to your door. Call us today to find everything you need to make your next building project a success.

Really great service. Very knowledgable staff. Always there to help you figure out a problem and…read morethey carry everything you need to build an entire house.

This place has absolutely terrible customer service and their prices are ridiculously high! But…read morethe funniest part is, they couldn't care less! They have a monopoly on building supplies on the Sunshine Coast (with the only competition being Rona, which is even more expensive) so they can get away with being rude and overcharging. The only reason to go to this horrible store is because you have to... Otherwise, get your building supplies elsewhere! I look forward to the day that these a-holes have some competition...

I love Dolly's. A true local treasure. They have inclusive hiring and i have always found the staff…read morehelpful and knowledgeable.

I personally love Dollys.... I always find the staff rather…read morefun as there are such a variety of staff. Including employing our young teens, giving them the opportunity and guidance to officially "enter" the workforce. I ve seen some of these teens grow from awkward floor staff to confidently knowing their "stuff" on any given product. The Senior staff are people too. Come in all different texturesWhen I go, I usually buy more than I had actually intended... I like helpful staff

This place is terrible. Zero customer service…read more You cant get anyone to help you. When or if you happen to get lucky and find a human to help,they dont know anything about whatever it is that you require assistance with. Every single time. Rona, you are convenient to where i live but i cannot give you any more business.

We bought a fire table from RONA, it stopped working within a week of use and we tried to return…read moreit. RONA said we have to go through the manufacturer. Looked online and the company GHP has extremely poor customer service reviews. This has now become a headache to deal with. Will go with Home Depot or Canadian Tire next time. I have had better luck with returns within 30 days.