Scheduled mom's Covid vaccine appointment online at CVS.com. As a medical provider I appreciate the information provided and having the appointments every 15 mins for ease of scheduling. What I didn't expect was for the appointment times to be disregarded and chaos in the CVS. I arrived early to the pharmacy. No check in, just a long line about 11 people strong. Of course mom stood in line (which had her waiting in the shampoo section aisles over.) her name was announced softly and by the time she made it up front the clerk just took the next person waiting! This is upsetting!!!!! I've volunteered at a vax clinic AND been to two, appointment times are NOT disregarded. Auwe Makaha Longs, no can dis kine! read more

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Makaha longs has the nicest employees ever! Seriously, once I needed batteries and I approached one of the employees who was on her break at the time. She didn't hesitate to help me out even if she was on her off time. I love coming to this location. read more

The people who work here are really nice. They try their best to give really great service but with a lot of merchandise behind locked doors it is hard for the employees to do that when they don't have enough staff on. Just don't go there if you're in a hurry. But everyone seems to be kind. read more

Just went through Marylou's check out stand for water and she was the nicest person we've been welcomed to the island by. This store is very clean and organized. Great store! read more

Came in to buy like 5 lbs of coffee a couple days ago and met the sweetest cashier here. I can't remember her name but it started with a L. Thank you. read more

Love the store. Living in Mākaha, i'm glad there's a CVS here. I just wished the store would open at 7am instead of 8am. read more

Great customer service at 9 pm! I forgot my wallet at home and the checkout cashier helped me to use my card that was connected to my apple pay. I wasn't feeling up to par and although I'm technology proficient, I've never used my phone to pay for a retail purchase. My mind was on just to pay for my meds and get back home before I felt worse. The cashier was very helpful. She reminded me to use my phone if I have a card connected to apple pay. Dingthe light turned on. She was also helping a few other guests at the same time that evening. There were 0 other cashiers beside her, she was the only one working the register. She seemed to know a few of the customers that came in, which was nice to see that genuinely friendly service. Don't see much of that anymore. I do think though that there should be security and/or other employees working along side her. People were walking in and out and it seemed unsafe for her. I went to the back of store to get nasal spray which was very empty in that corner, at that time of night. With all the crime that has been on the rise in Hawai'i, I don't want bad things to happen right in my back yard. I hurried into my truck as I saw an unkept, scarcely dressed man, jaggedly walk across the parking lot toward my way. This all happened on Saturday night, July 8, 2023. read more

The pharmacy is very short staffed and rude as a result. The pharmacist is kind, and she resolved the issue but they do not answer their phone often. They need to understand patients are coming in needing their medication. Whomevers in charge hire more people for this pharmacy! read more

Better late than wait for the next flu season, I got my flu shot. Easy process, quick process, alas not pain free. No lines, no waiting, lots of friendly faces. read more

Cashiers the manager, and Pharmacist are all awesome. A very small store so very limited in its selection.

Yeah I live in the neighborhood of longs Makaha I live a good distance for walking getting there I was shopping and I had to go to the bathroom and bathroom going to the bathroom is not enough I thought you guys were all about health that's why you quit selling cigarettes well it's not healthy to make someone not be able to go to the bathroom it's not like an option where you're like you know I'd like to get a drink of coca cola versus water Coca-Cola is an option water is a necessity and going to the bathroom is a necessity of the human being so for you guys to not let me go to the bathroom is uncalled for and disrespectful and inhumane you guys suck all the other longs will let you go to the bathroom but you guys know aloha you suck suck suck hope you have to go to the bathroom someday and you crap your shorts ... jerks read more

this is the WORST Longs drugs And it stays that way consistently. I've had this conversation with multiple other customers/people Who live near it-and I don't understand why the store stays open or at least doesn't address its shortcomings. Aside from the pharmacy being what can best be described as combative, they are constantly out of EVERYTHING! The store looks like it's in a constant state of going out of business . the few things they do have in stock are either expired or if they're not expired they are somehow stale. It's like other longs are pushing their old product into the store just so they have something to put on the shelf And this is been going on since its grand opening. On top of the fact that the registers/computers never work so you can never get your discounts, the coupon machines in the middle of the isles never work either (I mean for like YEARS!) but the one thing that constantly never works are the employees. You will never find one out on the floor to help you find something or check in the back if something is yet to be stocked, and if they do have a cash register open , they will wait until there is a line 7 or eight people deep before they open another register. this place is a joke unto itself! I hate complaining about a business unless it really deserves it but after multiple YEARS dealing with this place I have just decided to literally drive 10 minutes down the road to the other Longs drugs in Waianae Mall. I recommend you do the same. save yourself the time. read more

Best pharmacy, hands down. I don't normally come here but the service is excellent, wait time is short and the pharmacist and staff are super helpful with informing you and getting you up to speed on not just the flu vaccine but others as well!!!!! Highly recommend to get your vaccines done here. read more

I hate this store, for the second time I have purchased stamps and they have not given them to me. I had to go back in to get them, very sorry business practices. read more

I do appreciate the staff, they are very, very friendly and personable. There is ample parking and the convenience of a reputable store at the at the "end of the road" is greatly appreciated otherwise you need to go to Waianae. I only wish the inventory was a little extensive but the store is new so I can give that time. read more

Who is the big lady with the red hair she's so unprofessional and no more respect at all I been a customer for so long she was ver unprofessional in helping me with what I needed in the store and no help at all I guess she was busy but still yet bad customer service and very scary the way she look and speaks !!!!' Think her name was sabrina* very unprofessional I work as a customer service and we put customers first and speak professionally not yell at the customers never again asking her for help !!!!!! But the Souza girl was so helpful and professional Thankyou for the help . I give her 5 stars read more

I came here today for my covid vaccine. I arrived 15 min early, checked in on the link that was texted to me. I was told they only had one person administering them. That was fine. The lady at the front took down my number to call me while i waited in my car. I waited over 2 hours and I still have not gotten a call to get my vaccine. I wasted hours of my Saturday and didn't even get vaccinated. read more

The absolutely worst CVS Long's on the island it is the most expensive which was always a fact even more expensive than Waikiki or Fort Street Mall and they have chosen the worst managers they are supposed to be open till 11 at night I was at the parking lot at 10:38 and they had the parking lot locked up at every angle the security guard was going to the store like all closed there were all the baskets in the store and the manager is always rude. Makaha does not need a worse reputation. I really feel like the worst employees with the worst attitudes get for ed on makaha. It really would be nice for a change to have genuinely decent human beings as employees not hateful rude people that don't even want to be there where did they find these people I get really really sick of running into people that don't want to work why are they even there I mean they don't want to be here don't make him be let him go home make them go home please they have bad attitudes they're rude they look horrible they are absolutely nothing beneficial to represent the company it's so sad I would rather ride my bike to Waianae 3 Mi and back another three miles then have to endure the crap that those employees forced upon the customer and they act like it's a privilege and they're doing me a favor read more

Friendly staff however the extra bucks reward program was down and the cashier told me it's been down for over a month and the upper management is not doing anything about it. So i couldn't redeem my coupons. read more

Hands down convenient for me when I get off work to get food and drinks for work the next day. Staff is friendly but dislike how they handle customers in the store. They come off too strong and treat customers as if they are stealing. I understand people can steal but don't make me or other customers feel like thieves. I come into that store everyday after work just to grab essentials not to feel harassed about my bag which is full off things for work and no room to steal or nor would I steal. I understand it is your job but don't treat everyone like they would steal. read more

This longs is terrible. I just heard the manager Sabrina cussing out a customer. She is very rude and very unapologetic. She doesn't know her sale items and the customer is never right with her. A few days later while in the store the manager Sabrina was yelling at a customer she was very rude and unapologetic about it. Just yesterday I went in to the store and seen that they had the dish racks that was on sale the week before. I made I comment to my friend that the didn't have any the week before when it was on sale. And from the next aisle over I hear the work say to me that I was lying cause she's the one that stocks that section and there was a lot. I in return satiated there wasn't. She was also very rude to me and I know for a fact there wasn't any cause that is exactly what I was going in for. This employees at this store are very rude but for a few that are very sweet and respectful. They need to do a sweep of this store and hire new people. read more