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    Longs Drugs

    3.5 (26 reviews)
    Open 6:00 am - 12:00 AM (Next day)
    Updated 3 months ago

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    Pharmacy
    Lentina V.

    This review is for the pharmacy. (I'm an Oahu resident and am on Maui for Christmas. I asked my doctor to fax my prescription to this location.) I was promptly greeted and the staff was very friendly and courteous. I'd pick up prescriptions here again if I ever need to! Also, just as I got to the counter, I overheard an elderly customer was just wrapping up his vaccination and I felt the good vibes radiating from the staff who administered it. :)

    Outside
    Darlene R.

    Totally found this place by accident. We were looking for a Long Drugs with out a map and wow we found it! We went in to ask a few questions about Covid testing. The staff behind the cash register was very friendly, helpful and knowledgeable. Nov. 2021 Bought calendars .88 cents, Christmas cards $7.99 get one 50% off, Maui Shrimp Chips $3.79. Great friendly staff throughout the store!

    Jen K.

    Unlike the other Longs established many decades ago, this Longs definitely has the characteristics of a typical CVS from the mainland. Nothing against that. This Longs is clean, organized, well-stocked, and there seems to be a huge variety of "local stuff." For example, the slippers (flip-flops) selection was twice as big as the one from the Pukalani location - and also carried the sizes of particular Locals brand slippers that we weren't able to find at the Pukalani location. Prices seem to be about the same. http://www.yelp.com/biz_photos/longs-drugs-wailuku?select=17SDJcaUwp02GGt6rWV7QA#VjM4A41zx9z7eb7kepzdTQ We were there around 9:30am and there weren't many customers. There was a good number of "employee per square foot," all busy around the store tidying and restocking, each one wishing us "Good morning" and asking if we were finding things OK. Checkout was quick and efficient. Ample parking. The Maui News paper is available outside in the parking lot. http://www.yelp.com/biz_photos/longs-drugs-wailuku?select=mOSRmNqUpAfmUGBRSPkYCg#mOSRmNqUpAfmUGBRSPkYCg Looks like Walmart is going to set up shop across the street. I prefer this Longs than the one in Kahului since the area is less congested. The one on Main street in Wailuku seems to be tiny and Pharmacy-only. The Pukalani one is alright but it's too far for us now that we're staying in Napili. This Longs has more "local selection" than that of both the Lahaina and Kihei locations (though the main one in Kihei is 24 hours). For now, this is my favorite Longs on Maui!

    Gift Card Receipt Activated with ZERO value

    I want to start with a Warning- ALWAYS CHECK THE GIFT CARD STUBS WHEN YOU BUY GIFT CARDS TO MAKE SURE IT HAS BEEN ACTIVATED CORRECTLY! BEWARE OF ALL BIG BUSINESS RIGHT NOW (FROM BEFORE COVID EVEN). DO NOT TRUST THEIR WORD, GET IT IN WRITING. ANYTIME YOU HAVE AN ISSUE START COLLECTING EVIDENCE AND TREATING IT LIKE A LEGAL ISSUE- BECAUSE THEY ARE TRYING TO PINCH EVERY PENNY AND NO LONGER CARE ABOUT THE CUSTOMER BEING HAPPY WITH THEM WHEN THEY'RE DONE. IF YOU CALL THEM DON'T CROSS THEM OFF OF YOUR LIST BECAUSE YOU CAN'T TRUST THAT WHEN YOU HIT THE BALL TO THEM THEY'LL HIT IT BACK. YOU WILL HAVE TO CALL THEM AGAIN 9/10 TIMES. So... i should probably get back to my review/complaining about CVS Longs Drugs... I don't expect much from the staff (though there are some good ones), but i absolutely love the variety and uniqueness of the products in the store. On the night my problem started (Sept 27) I initially bought $415 worth pf product and when i immediately came back in to exchange some items at the counter the cashier was definitely acting like she hated her job and was taking it out on me. So i went to a different register when i was ready to do the exchange and she was very sweet. Let me get to the heart of the matter though- I bought a Steam Card for my nephews birthday. I DID NOT CHECK THE BALANCE ON THE LITTLE SLIP. ALWAYS CHECK THE BALANCE ON THE LITTLE SLIP! The $50 Steam card has been activated with ZERO DOLLARS/NO MONEY! I can tell you from buying bunches of $10-$20 gift cards for employees stocking stuffers (from a variety of stores), every time we purchased employees would tell me there was a zero balance. Auwe! So I called today Oct 1st, and asked for a manager- the person who answered said they were (but by the end said they weren't- oh my goodness). I let them know my slip says the $50 card is activated and has a value of $0. She told me that it can take up to 24hrs to activate. Seriously?! I have never heard that before- that it may take a bit to actually activate into the gift card's system- okay- but that the slip would say $0 - no, never, doesn't make sense. Not buying it!! Then she tried to say if there was an issue it has now left the store so i have to get help from Steam. Little lesson in business- when you took my money but didn't issue a value to the card- Steam sees that as not their problem, and rightfully so. If i wrote a check to someone that didn't go through because there was no money on my account I wouldn't say it's the banks issue, or the check manufacturers issue. Know what i mean??? LONGS DRUGS-- WHAT IS THE POINT OF THE STUB IF IT SAYS $0 VALUE????????????? And i trusted them so i didn't keep track of the receipt! My bad for trusting them. Went back to see the manager LUCILLE who was not at all sympathetic. She'll never improve in handling putting out fires and therefor customer retention for her employer- because she doesn't listen or show care for the customer. Some of the basics- she would have to fake it - start with showing concern and act like you're listening. Fill a report or just start writing down the Customer information and what happened. The most important thing you want to do- give the customer two options. Neither is going to make the store or the customer 100% happy, but that's just scraping the top of the mgmt iceberg. For instance, if you are not able to offer options because you are not empowered as a manager, go over what you want the customer to do, and tell the customer that you will look into it on your end. And agree that a gift card receipt showing the card got activated with a $0 value is ridiculous - promise you will do everything you can to get that fixed because you represent CVS, and you know this would matter to them. One more mgmt 101 tip- you really want to show the customer why you are the manager, and most importantly be nicer, more professional, more concerned than the regular store employees. I mean, you guys really need to fix the receipt. Period. What is the point of giving a gift with a gift card receipt reading value $0. And then if they have an issue the giftee will have no leg to stand on. Come on, guys- thats class action lawsuit material (I've been speaking with people who have told me they had the same thing happen.) Tl;dr DO NOT BUY GIFT CARDS AT LONGS - THEY COME OUT WITH A VALUE OF $0 AND A DISCLAIMER THAT "you signed our store policy" repeated to every thing you say (thats LUCILLE the non-customer service trained, not management trained Manager) I bet they collect up all the values and apply it to a different gift card or refund it to themselves. Im just kidding about that! (but I have wondered about one time because i returned some items for a $159 gift card and when i went to use it soon after they said the card had no value.

    New at Long's Drugs on sale 3/$3 3 flavors very yummy no added sugar or salt and extra crispy

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    4 months ago

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    1 year ago

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    3 months ago

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    9 months ago

    Poor service, Just don't have any level of customer service. Suspect because they scoped me out for mainlander. Do not recommend.

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    4 years ago

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    6 years ago

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    13 years ago

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    12 years ago

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    11 years ago

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    7 years ago

    The location recently changed it's hours of operation. It's now open until midnight. Kind of sucks for me who gets off work after midnight.

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    9 years ago

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    7 years ago

    I love this store - the employees are friendly and helpful. The store is clean & organized. Pharmacy staff is courteous & knowledgeable.

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    8 years ago

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    12 years ago

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    11 years ago

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    7 years ago

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    Ask the Community - Longs Drugs

    Review Highlights - Longs Drugs

    (I'm an Oahu resident and am on Maui for Christmas.

    Mentioned in 2 reviews

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    Longs Drugs - drugstores - Updated July 2026

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