update 3 26 Going to the other side of the island today and we need a couple treats for the ride. The store is immaculate read more

I love longs and their deals, I don't like the pharmacy tho, might have to change to Walgreens. Anyways I was standing in line they had 3 workers and they're all trying to avoid me it was the funniest thing ever But Longs had been one of my fave after Target and Walmart of course but I like them better than Walgreens, I wish the pharmacy could be better tho. read more

Spoke with someone from the pharmacy & she confirmed I didn't have any refills. I let her know that a couple weeks ago when I called to get a refill on another prescription, the employee had told me that I am not up for a refill yet but I will be in a couple weeks. So I waited & called, finally got a call back & the person that I spoke with asked if the person "looked on a computer or register". I said I'm not sure, sh said well you do not have refills. I asked how come a couple weeks ago I was told I'm not up for a refill yet, but in a couple weeks to call back to refill it. So here I am a couple weeks later & called & this lady today that I spoke with gave me attitude & HUNG UP ON ME! DO BETTER because that is VERY RUDE to hang up on a customer that was not understanding how I'm told one day that my RX isn't due for a refill til a few more weeks & then a few weeks passed by & now this rude lady does not have good customer service & hung up on me. read more

Poor service, Just don't have any level of customer service. Suspect because they scoped me out for mainlander. Do not recommend.

This review is for the pharmacy. (I'm an Oahu resident and am on Maui for Christmas. I asked my doctor to fax my prescription to this location.) I was promptly greeted and the staff was very friendly and courteous. I'd pick up prescriptions here again if I ever need to! Also, just as I got to the counter, I overheard an elderly customer was just wrapping up his vaccination and I felt the good vibes radiating from the staff who administered it. :) read more

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Totally found this place by accident. We were looking for a Long Drugs with out a map and wow we found it! We went in to ask a few questions about Covid testing. The staff behind the cash register was very friendly, helpful and knowledgeable. Nov. 2021 Bought calendars .88 cents, Christmas cards $7.99 get one 50% off, Maui Shrimp Chips $3.79. Great friendly staff throughout the store! read more

Longs Drugs - Outside - Drugstores Near Me - WAILUKU, Hawaii

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Went in to speak to a pharmacist. The pharmacy manager Melanie came out and was very polite. Listened well. Didn't brush me off. Wasn't distracted. I wasn't filling a prescription or buying anything but she still said "thank you" when our conversation was done. read more

I frequent this Longs a lot because it's close to work so I usually shop here on my lunch break. It's clean and their managers seem nice. What I dislike about this Longs is that they are always out of things. I know you're thinking I'm just referring to sale items but I am referring to other every day items as well. Their shelves are always wiped out. As far as their weekly specials go, if you don't go first thing Sunday morning as soon as the new sale is posted, you are usually SOL. Yes they give rain checks but like I said, they are ALWAYS out of stuff. Some of their cashiers are nice. Others, not so much. It's kind of hit or miss. I honestly prefer the Longs in Kahului at Maui Mall or the one in Kihei when we are in Kihei. read more

I enjoy shopping in this location because of the awesome staff always helpful and willing to assist you. Friendly and effeceint. The store has a variety of choices that you may need, and is a "large" store. Amazing discounts and coupons staff will help you navigate through. read more

Unlike the other Longs established many decades ago, this Longs definitely has the characteristics of a typical CVS from the mainland. Nothing against that. This Longs is clean, organized, well-stocked, and there seems to be a huge variety of "local stuff." For example, the slippers (flip-flops) selection was twice as big as the one from the Pukalani location - and also carried the sizes of particular Locals brand slippers that we weren't able to find at the Pukalani location. Prices seem to be about the same. http://www.yelp.com/biz_photos/longs-drugs-wailuku?select=17SDJcaUwp02GGt6rWV7QA#VjM4A41zx9z7eb7kepzdTQ We were there around 9:30am and there weren't many customers. There was a good number of "employee per square foot," all busy around the store tidying and restocking, each one wishing us "Good morning" and asking if we were finding things OK. Checkout was quick and efficient. Ample parking. The Maui News paper is available outside in the parking lot. http://www.yelp.com/biz_photos/longs-drugs-wailuku?select=mOSRmNqUpAfmUGBRSPkYCg#mOSRmNqUpAfmUGBRSPkYCg Looks like Walmart is going to set up shop across the street. I prefer this Longs than the one in Kahului since the area is less congested. The one on Main street in Wailuku seems to be tiny and Pharmacy-only. The Pukalani one is alright but it's too far for us now that we're staying in Napili. This Longs has more "local selection" than that of both the Lahaina and Kihei locations (though the main one in Kihei is 24 hours). For now, this is my favorite Longs on Maui! read more

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This location is out of the way for me, and is in an area that is very congested. So why did I come here? Because their Maui flagship Kahului counterpart has been out of tweezers for the past month. Yes, my beloved brow pluckers got confiscated at the Jomo Kenyatta Airport on our way back from safari in Kenya. Sad stories aside, this Long's doesn't feel like the others, nor smell like them either. Yes, all old-school Longs in Hawaii all smell the same! It reminded me of a cross between Walgreens and Target. The space is tall and airy, and is easy to scan the merchandise due to low shelves and small footprint. Service was friendly, and parking was plentiful. OVERALL: If the Kahului location doesn't have it, you'll probably find it here! read more

Been going to Longs Drugs all my life. Always has a "homey" feel to it. Very clean and well organized. Wish all Longs Drugs and CVS Stores offered the services of this one. Always have had good service and sale prices. Very good selection of items and prices are reasonable. Sale items are DEALS. read more

I want to start with a Warning- ALWAYS CHECK THE GIFT CARD STUBS WHEN YOU BUY GIFT CARDS TO MAKE SURE IT HAS BEEN ACTIVATED CORRECTLY! BEWARE OF ALL BIG BUSINESS RIGHT NOW (FROM BEFORE COVID EVEN). DO NOT TRUST THEIR WORD, GET IT IN WRITING. ANYTIME YOU HAVE AN ISSUE START COLLECTING EVIDENCE AND TREATING IT LIKE A LEGAL ISSUE- BECAUSE THEY ARE TRYING TO PINCH EVERY PENNY AND NO LONGER CARE ABOUT THE CUSTOMER BEING HAPPY WITH THEM WHEN THEY'RE DONE. IF YOU CALL THEM DON'T CROSS THEM OFF OF YOUR LIST BECAUSE YOU CAN'T TRUST THAT WHEN YOU HIT THE BALL TO THEM THEY'LL HIT IT BACK. YOU WILL HAVE TO CALL THEM AGAIN 9/10 TIMES. So... i should probably get back to my review/complaining about CVS Longs Drugs... I don't expect much from the staff (though there are some good ones), but i absolutely love the variety and uniqueness of the products in the store. On the night my problem started (Sept 27) I initially bought $415 worth pf product and when i immediately came back in to exchange some items at the counter the cashier was definitely acting like she hated her job and was taking it out on me. So i went to a different register when i was ready to do the exchange and she was very sweet. Let me get to the heart of the matter though- I bought a Steam Card for my nephews birthday. I DID NOT CHECK THE BALANCE ON THE LITTLE SLIP. ALWAYS CHECK THE BALANCE ON THE LITTLE SLIP! The $50 Steam card has been activated with ZERO DOLLARS/NO MONEY! I can tell you from buying bunches of $10-$20 gift cards for employees stocking stuffers (from a variety of stores), every time we purchased employees would tell me there was a zero balance. Auwe! So I called today Oct 1st, and asked for a manager- the person who answered said they were (but by the end said they weren't- oh my goodness). I let them know my slip says the $50 card is activated and has a value of $0. She told me that it can take up to 24hrs to activate. Seriously?! I have never heard that before- that it may take a bit to actually activate into the gift card's system- okay- but that the slip would say $0 - no, never, doesn't make sense. Not buying it!! Then she tried to say if there was an issue it has now left the store so i have to get help from Steam. Little lesson in business- when you took my money but didn't issue a value to the card- Steam sees that as not their problem, and rightfully so. If i wrote a check to someone that didn't go through because there was no money on my account I wouldn't say it's the banks issue, or the check manufacturers issue. Know what i mean??? LONGS DRUGS-- WHAT IS THE POINT OF THE STUB IF IT SAYS $0 VALUE????????????? And i trusted them so i didn't keep track of the receipt! My bad for trusting them. Went back to see the manager LUCILLE who was not at all sympathetic. She'll never improve in handling putting out fires and therefor customer retention for her employer- because she doesn't listen or show care for the customer. Some of the basics- she would have to fake it - start with showing concern and act like you're listening. Fill a report or just start writing down the Customer information and what happened. The most important thing you want to do- give the customer two options. Neither is going to make the store or the customer 100% happy, but that's just scraping the top of the mgmt iceberg. For instance, if you are not able to offer options because you are not empowered as a manager, go over what you want the customer to do, and tell the customer that you will look into it on your end. And agree that a gift card receipt showing the card got activated with a $0 value is ridiculous - promise you will do everything you can to get that fixed because you represent CVS, and you know this would matter to them. One more mgmt 101 tip- you really want to show the customer why you are the manager, and most importantly be nicer, more professional, more concerned than the regular store employees. I mean, you guys really need to fix the receipt. Period. What is the point of giving a gift with a gift card receipt reading value $0. And then if they have an issue the giftee will have no leg to stand on. Come on, guys- thats class action lawsuit material (I've been speaking with people who have told me they had the same thing happen.) Tl;dr DO NOT BUY GIFT CARDS AT LONGS - THEY COME OUT WITH A VALUE OF $0 AND A DISCLAIMER THAT "you signed our store policy" repeated to every thing you say (thats LUCILLE the non-customer service trained, not management trained Manager) I bet they collect up all the values and apply it to a different gift card or refund it to themselves. Im just kidding about that! (but I have wondered about one time because i returned some items for a $159 gift card and when i went to use it soon after they said the card had no value. read more

Longs Drugs - Gift Card Receipt Activated with ZERO value - Drugstores Near Me - WAILUKU, Hawaii

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The pharmacy has not been the same since CVS took over. A lot of the grand opening pharmacy crew are no longer working here at this location. The staff is also running on a skeleton crew which in exchange with longer wait times of excess of 20 minutes. Oh the pharmacy will make you wait longer if you are verbal with your concerns. But they always have so called valid reason that is script for the delay of your scripts, which I'm waiting for my asthma inhaler. Also with OTC meds this location is always out of things. read more

Location: 5/5 Quality of service: 5/5 Would I come again? Yes Other: I wanted to write this review because I was so blown away and amazed on the service I received from both the pharmacist technician and pharmacist. I would highly recommend getting all your prescription needs here. So informative and has such a high willingness to want to help me and answer all my questions. I've have many pharmacist who had attitudes when I ask questions, I even got one who said, "oh you should of asked you doctor first before coming to pick up your meds." read more

Longs Drugs.. what can i say about this place. You can find many household items on sale when they have it in stock. I hate to come here on the first Sunday that the sale starts because everyone is in a mad hurry to get things. Then if you don't get it on that Sunday they tend to run out real fast. Very convenient to have items in stock but if it's out of stock that sucks. Staff can be helpful or sometimes don't want to be bothered. I like that they have a pharmacy in the store this is where I get my med's from. They also have acts card sup assign up for it and you get discounts on CVS brand medical things such as medicine, band aids, soaps and things very nice to save a few cents. This location trends to gwt busy so if it's a Sunday that has a sale be careful with crazy people in a hurry lol read more

The location recently changed it's hours of operation. It's now open until midnight. Kind of sucks for me who gets off work after midnight.

This branch at Kehalani Village is convenient, location-wise and parking is better as well as the shop carts, idky the Kahului branch has tiny carts lol and Aisha is the friendliest cashier at this Kehalani branch. Lahaina has the most variety next to Kihei's, sorry Kahului, since their renovation its a pain to grab a cart at one end of the store then go all the way to the opposite end just to get in :O read more

Longs Drugs - New at Long's Drugs on sale 3/$3 3 flavors very yummy no added sugar or salt and extra crispy - Drugstores Near Me - WAILUKU, Hawaii

I love this store - the employees are friendly and helpful. The store is clean & organized. Pharmacy staff is courteous & knowledgeable.

I am only giving a one star to the pharmacy department which treated my girlfriend in an unprofessional manner and violated the HIPAA privacy act when my girlfriend simply asked a question about birth control. Before I go into detail about what happened, I know my girlfriend and I discussed about pregnancy because we had unprotected sex. So we both agreed to ask the pharmacist if plan b was safe to take even though she is taking birth control pills. We both don't know much about this subject and we wanted to clarify with a professional instead of depending on online sources. My girlfriend walked up to the consultation area that is separated from the pharmacy register. She went to the consultation area in hopes of privacy to ask questions about birth control and plan b. The pharm tech came up to my girlfriend and was polite to her. She didn't know how to answer any questions about birth control so she turned it over to the pharmacist that was there at the time. The pharmacist was on her computer while she was answering my girlfriends question, which was almost across the room. The pharmacist never moved from her spot and was simply yelling so loud that it could be heard outside of the consultation area. At that moment, good thing that my girlfriend looked around and nobody was close enough to hear their conversation. The pharmacist continued to ask my girlfriend questions about her personal health in a loud tone for the rest of the conversation. My girlfriend felt really embarrassed that her personal health was discussed loudly enough for the pharm tech workers that were inside to hear. She felt really uncomfortable about herself and felt robbed of her privacy. I felt the need to tell everyone this story about what happened and I'm pretty sure that her personal health should be taken more seriously with respect and to accordance to the HIPAA act not just to her but to other past and future customers. Of course, this was just one encounter and I don't want to assume that all the employees are bad. I just want her experience to be heard for anybody else that would consider coming to this location looking for consultation. read more

The one in Wailuku by Mike's & Minit Stop. Every single person who works here knows their job. They are all kind and genuinely care. It kinda bums me out that I'm all better now so I won't see them every months for my prescription refill. read more

I came in with 4 minutes before the pharmacy closed. I desperately needed several prescriptions filled that night. The pharmacist and assistant manager were EXTREMELY helpful and stayed late to fill them. AWESOME is all I have to say! read more

The Kehalani Longs Drugs Pharmacy is my favorite place to pick up my prescriptions, not only that is very close to where I live but also the workers there are very nice & helpful even when they are busy they still make time to make sure that I have everything that I need for my monitor and etc. read more

I have a love-hate relationship with Longs. There are many things I love about them, and in fact, I stop in at least twice a week. My main complaint is that they never have the items they advertise for sale; not the items I want, anyway. I can go the first day of the sale, then again on the second, third, and late in the week. The sale item is either all out (what, on the first day?) or it didn't come in yet. They can't tell me when they will receive it. Yes, they give rainchecks, but I've held rainchecks forever.. especially if it's a seasonal item they don't usually stock (like canned cranberries or pumpkin). Really frustrating. Makes me wonder why I keep going there, but I can't help myself because the sales look so good. read more

As a cannabis grower and user, when I used to go to CVS in California it would usually be for lighters, disposable gloves, rubbing alcohol or hydrogen peroxide. All of these things are either always out of stock or they dont carry here to begin with. I came in a few days in a row to buy a bunch of ice to make hash. The same cashier helped me each time and by the last day she just kept her head down and didn't say anything to me at the end of the transaction. Place is a joke read more

I visited Longs Wailuku for first time on March 15, 2014. The cashier dutifully tried to sell me two ways to sign up for a Longs card: voluntarily right then, or before April 1, 2014 after which time I won't be eligible for Longs sale prices without a mandatory Longs card. Say good-bye to the old Longs Hawai'i days - say hello to info-driven CVS read more