My husband and I special ordered and purchased a fifteen year wedding anniversary ring from Long's. We waited the ten weeks for it to be delivered to my local store. When it came in, I received an email letting me know. The email not only got my first name wrong, but included three pictures of my brand new ring, that I already purchased, on someone else's hand. I went to the store to pick it up today and showed the employee at the customer service desk, asking if this is normal practice at Long's? He agreed it that it was strange, but no apology or anything. I also had to ask for all of the packaging, travel case and cleaning cloth that normally comes with a purchase of the dollar value from this particular brand. Needless to say, this was a very strange experience for a multi-thousand dollar purchase and we will not be going back to Long's. read more

tl;dr came engagement ring shopping. started off slow but was able to show us around. however, no follow up. will not be going back Came here to go engagement ring shopping on a Saturday. This was our first time looking at engagement rings. I chose Longs because it was a well known chain that I was familiar with because of their watches. store was pretty empty but we were not immediately greeted, took a couple minutes for someone to come help us. At first, the associate felt a little impatient but my girlfriend and I both felt things improved after a bit. In total she spent about an hour with us, showing us all the different settings. We got her business card after and I reached out. First time took her 9 days to respond, said it was because she was on PTO. No big deal, said she would get me information Friday. Information never came, I followed up the next day but still no reply after a week. While I do appreciate the hour she spent with us, respectfully will be taking our business elsewhere as trying to buy an engagement ring should not be this hard. read more

Stopped in on a whim last week and had a great experience. I happened to be at the wholesale club next door, and forgot that Long's was right in the same drive. I've been researching a possible timepiece purchase, and thought this would be a great opportunity to see some of them in person. From the friendly doorman, to the knowledgeable sales staff, everybody treated me very kindly and professionally even though I'm in the beginning stages of my research. Will definitely be returning. read more

Sam, thank you so much for your time today! I love the watch and can't thank you enough for the terrific service. David S read more

Long's Jewelers - Sam, i just wanted to thank you for your help today. I really appreciate the fantastic service and love the watch. David - Watches Near Me - Nashua, New Hampshire

My wife and I went to Longs for a necklace as a graduation present for our daughter and the staff could not have been more wonderful. A few weeks later I stopped back in to get on a waiting list for a Rolex. Tim was super cool to work with and he got me my dream watch (Rolex Sea Dweller). And you can't beat tax-free NH for buying jewelry and watches. I highly recommend Longs in Nashua! A great team. read more

We had a fabulous experience with Ildi in Nashua!! My 10 year anniversary ring enhancement turned out FLAWLESS and was even ready early. Ildi was super communicative and helpful. Highly recommend! read more

I've been shopping at Long's for just over three years now, and it truly feels like family. We've gotten to know each other's families and even share upcoming special occasions. Tim has been incredibly helpful with watches and it's always fun to talk about the art behind their manufacturing. Sam has an amazing eye for jewelry--everything she's recommended has been a hit with my wife. They're always genuinely happy to see us, and visiting is something we look forward to. If you're in the area, I highly recommend stopping by--they're right next to Costco, so we usually make it part of our trip. read more

went to nh store July 22nd to look at Rolexes wanted to see what they had talked to Tim and we discussed ones he had on hand to brought out the gmt models I liked both but went with Tim to look at preowned they had some nice preowned but for a little more I decided to go new. I ended up picking up two tone gmt which is beautiful this is my second purchase from longs I bought a Rolex in Peabody from nick now I went to my to get one from Tim I've been lucky both times to walk out with a new watch both times. Go to longs you won't be disappointed there jewelry is very nice also. Tim was exceptional just like nick read more

My daughter and her fiancé walked in and felt judged right away. No one would help them. Finally a very rude woman came over, my daughter asked about a certain designer which she was told they don't sell his jewelry then proceeded to just walk away. Absolutely disgusted. read more

Great jewelry and watch boutique in Nashua. Nice selection of watches by Rolex and other high end brands. Excellent jewelry selection. Knowledgeable and friendly employees. Long's is the best jewelry store I have shopped at. Purchased many watches and jewelry from all of their stores and Judd is extremely nice and knowledgeable. read more

They now sell pre owned Rolex and sell them way above retail prices. Absolutely ridiculous. A Rolex 116500 black dial for 32k used from 2020? You can buy bnib for 25-28k why buy used for 32k? They are worse than the grey dealers. Real pieces of shit. Horrible sales people who think they are the gate keepers of Rolex. They are salesmen hahahaha. I've been in to this store 4 times in the last month and each time I'm told that the pre owned watches just came in the other day yet they've been sitting there as most aren't stupid enough to pay their stupid prices. read more

My fiancé ordered a custom setting for my engagement ring. When he received it, Long's apologized for its "weird" design and lack of resemblance to the picture my fiancé had sent. Every employee I spoke to said it was "bizarre" and did not know why it would be designed as such. They also didn't know why the setting was chipped and scratched when I received it. They said they would change it, but the ring would have to be sent away for two months. Upon me asking, they said they could take the diamond out of the "weird" setting and put it in a setting in the store within the hour. Note, they never suggested this solution, insisting I had to give my new engagement ring back for two months in order to fix it. After waiting an hour and returning to the store, they told me the setting style required another day. However, they knew the setting style before they had me wait. Haley, the Nashua store, was helpful and kind. Everyone else couldn't be bothered to fix the "strange" and beat up ring THEY designed and sold. Long's made every step of designing and buying my engagement ring MISERABLE. PS: When I went into the store to get rid of the setting they designed, I said "I'm here to change my ring setting." Multiple employees said no we don't do that, even though, they had previously discussed correcting the "odd" design and chips. Then, they said oh yes are you Heather?... I don't know a Heather. Did they design a weird and damaged ring for a "Heather" too? On a call about fixing the ring, they asked if the order was under my name or Sean's. I don't know a Sean. Did they screw up a ring for a "Sean" as well? How many engagement rings did they mess up recently? read more

I made the unfortunate mistake of working with Timothy Driscoll at this location. In December of 2022, Timothy worked with me to place an order for 3 different Rolex's, hoping to get one as soon as it's available. I waited and waited before making another visit months later to check on the status and was told that all I can do is continue waiting. Months go by, and I continuously make occasional calls checking the status, and each time being told the same thing, keep waiting. For the last 3 months, I made no effort to follow up and decided to wait patiently as that is what I was instructed to do numerous times, specifically by Timothy. Today, I was in the area and decided to check in to see how much longer I should expect to wait as I have already been waiting 11 months and was becoming impatient. As I entered Long Jewelers, I approached Timothy and asked him how much longer I should expect to wait. Timothy pulls out his phone and attempts to find my phone number, but has no luck. I was told very nonchalantly by Timothy that my name was not appearing in the system and there was nothing they could do. I was shocked, how could all these check ins, visits, and calls have led to my name mysteriously not appearing in the system. I ask Timothy how this could have happened and he calmly replied, "the system sometimes gets messed up", he had zero concern that I had just wasted 11 months waiting for a watch that he failed to properly log into his system, and now as a result of his mistakes, I have to go to another Rolex retailer and get on another 12 month wait list. I'm extremely disappointed and frustrated as to how this was handled by Timothy and Longs Jewelers, his reaction, his uncooperative attitude and his response. I will go out of my way to make sure none of my friends, family, or even customers do business with Longs Jewelers as this encounter is a clear and evident reflection of how Timothy and the staff at Longs Jewelers treat their customers. I will also be contacting Rolex regarding this situation and sharing the experience I had working with Long's Jewelers. read more

We recently had a custom ring made and were very happy with the results. Courtney was our primary contact and was very professional and efficient. She focused on understanding what we wanted rather than purely focusing on closing the sale which made for a very positive experience. read more

I spoke to a salesman and made it clear I wanted to spend $10-15k on a Rolex. He couldn't have cared less. I wanted to give him the exact specifications - but he didn't want them. He wanted to get off the phone as fast as possible. I was pretty shocked. Perhaps if people see who they are dealing at Long's and a little softening of the market - these salesman will be chasing jobs somewhere else. Capitalism tends to balance these things out in the end. read more

Called to inquire about their in store Rolex availability and got transferred to their watch salesman. Guy was incredibly rude, condescending, oddly aggressive and wouldn't let me explain which specific watch I wanted; I simply wanted to know if they had it available in store because the model I want is currently backordered. It seemed he was annoyed that I didn't want to come into the store to look? I have a feeling their Rolex collection is very limited and he wanted to try and sell me on something I didn't want.. Promptly ended the phone call, called another store and bought the same watch somewhere else.. luckily they had it in store! Maybe I caught Long's Rolex salesman on a bad day, but it was really strange how hostile and aggressive of a tone he took with me when I was trying to give them my money. read more

Long's Jewelers - All good broski, happy to buy at a business that treats customers with respect - Watches Near Me - Nashua, New Hampshire

I went to Long's for some last minute holiday shopping and had the most marvelous experience. They are very conscious of COVID and have proper precautions in place which is great. They go above and beyond to ensure that the experience is on point. I cannot thank the manager, Jose and his staff for spending so much time educating and showing me different options. I found many other jewelers stores to be focused on sales, but Jose was interested in ensuring that my happiness and joy was the priority. I would give them 6* if I could. Highly recommend checking them out. read more

Just bought a super cool watch today that I'd been stalking for about 8 months a Tudor Pelagos FXD. It's a highly sought after watch, for good reason, and I've not been able to find it anywhere, until I happened to go to my local Tudor AD at Longs Jewelers in Nashua. Tim was my sales guy and while he didn't have it available when I first walked into the store some time ago, it eventually came available and I just finished closing the deal today. Tim was absolutely super in both demeanor and in his professionalism. He wasn't pushy, nor did he attempt to sell me anything I didn't want. He found just what I wanted and delivered much sooner than expected. He is great. I would recommend that if you are looking to buy a fine timepiece that you go to Longs in Nashua. Ask for Tim. He gave me great service , and I expect he will to you as well. read more

Had an absolutely wonderful experience with my new Rolex purchase at Long's, which is an authorized dealer of Rolex watches. John Marcello helped me find the Rolex that I really wanted and Nate assisted me with the purchase in the store. Truly a remarkable team effort went into making sure my Rolex purchase was excellent and efficient in every way. I know this Rolex will not be my last and when I am ready for another it will be John at Long's I reach out to. Long's will have a longtime Rolex customer in me. Thanks so much guys for all the help. Nice teamwork! I'll be back! Highly recommended for their top notch customer service. P.S. - I went to this store during the pandemic and I must say they only allowed a small handful of people in the store at a time and ensured you had a mask on and sanitized your hands before entering. Very nice job ensuring safety Long's! Bravo! read more

Long's Jewelers - Entry way to the store - Watches Near Me - Nashua, New Hampshire

Excellent customer service. Brought in my wife's wedding ring to get resized. They told me about 2 weeks which I said was fine. Just noted it was for a birthday in 2 days but the timing was understandable. They texted me that night ring was ready and the jeweler was able to squeeze it in at the end of the day. I picked it up with my daughter and they gave her a toy light up ring which was a great touch. Ring fit perfectly, work done looked great. Just an example where they could have gone through the process and gave me ring in 2 weeks but they saw an opportunity and went above and beyond. Thank you, sorry I did not get names but everyone at store was polite and friendly. read more

I was looking for my dad's 75th birthday present. I called the store and asked for the watch and luckily there was an exact model that my dad was looking for!! I rode to the store right after the call and I was able to grab what my dad wants! All the process was buttery smooth!! It was my first time visit the store and had an excellent buying experience with Eddie. The other staffs were very friendly and more than happy to show me around. Eddie was super helpful and super nice and it was a great buying experience overall. After researching for buying my dad's watch, I am fully get interested in and now wish to buy the watch for myself to start my collection, also as for my upcoming birthday and my career anniversary. Eddie keeps my contact and told me once the watch is coming in. Overall, I was so happy and got a great first experience at Long's in Nashua. And can't wait to be in store with my dad for bracelet adjustment. I would definitely recommend stopping by. I hope to be there again soon!! read more

Long's Jewelers - Dad's birthday present! - Watches Near Me - Nashua, New Hampshire

Awesome service and beautiful store! Tim was super helpful helping us pick out a watch for my fiancée. she's in love with her new Cartier Tank! read more

I have been visiting Long's for jewelry repair and vintage jewelry for several years, so when it was time to design a custom setting to update my engagement ring, I came to Long's first. Alex was a blast to work with -- he was very responsive and kept me in the loop every step of the way. Start to finish, it was a 2-month process, but that's because we abandoned my original idea 3 weeks into it. It was 2 weeks from concept to CAD, and another 3 weeks to delivery. I couldn't be happier with the finished product. They nailed every detail, and the craftsmanship feels solid as a rock. And best of all, we came in under budget yet with every feature I asked for. It's an heirloom piece that I expect my grandkids will fight over. read more

Long's Jewelers - Watches Near Me - Nashua, New Hampshire

My husband has shopped here before. He goes after work with designer jeans and a nice shirt and is able to go in and browse and choose what he likes. Today he went Christmas shopping for me and my two daughters. He went during work (he is the owner a plumbing company) dressed for work. He was stopped at the door and told he could wait for a sales person. He replied that he wanted to look around a bit since he wasn't 100% sure of what they had and what he wanted. He was told he couldn't enter the store without a sales person to escort him. He left and went to another jeweler. read more

Visited Long's Jewelers, Nashua NH several times. Eddie Laskin Is a TERRIFIC salesperson. He is extremely knowledgeable, friendly, very patient, and most of all cares about the customer. Me and my wife were looking at hi-end items, and we never once felt pressured to buy. Eddie was patient with us, educated us, and showed us countless items until we found what we were looking for. His follow through was amazing. We made the purchase because of him! We have now been back and made (2) more purchases. Eddie and Long's have earned a customer of life! Great retailer and Eddie is simply amazing! read more

I recently had the pleasure of doing business with Long's Jewelers in Nashua. Throughout both visits I was given exceptional service by several of the associates working that day. Every person went out of their way to make my purchase an exceptional experience. My simple visit of a few links for my watch became a very nice conversation about my home and family. I do love talking about my children (our dogs). I casually mentioned looking for a watch I have been wanting for quite a while. I left the store after the first visit without any expectations but knowing I would be back to do business again To my great surprise I received a call a little while later that the piece had come in and if I was still interested I could stop in to purchase the piece. Long's Jewelers has won me over with their care, attention and the personable atmosphere that is created by the staff. . read more

I was in crunch time to find wedding bands for my fiancé and I. Had bad luck for months with another jeweler and didn't know where to go, took a chance on Long's and within 5 minutes I found my dream ring!! Thank you so much to Courtney for making the process as quick and easy as 5 minutes. She even helped to rush order both me and my fiancés rings to be in within 2 weeks. We are so glad we took a chance on Longs, will recommend to anyone! read more

I called the store to inquire some information about a watch, rolex perpetual31. The lady who answered the phone was not knowledgeable at all, insisting giving misleading information, and not polite of course! When I asked her whether the watch I am interested was carried in stock, I read the item number from the rolex website to her, she said YES. They SHE asked me: how much you saw this online? I feel very strange of being asked about the price since I was just inquiring about the watch model and some functions, I reported her the number I saw from the rolex web, and she said that would be the number we sell? A very funny street shopping type of feeling... Another interesting point: I asked what would be the difference for this watch manufactured from this year versus the same watch perpetual31 manufactured from maybe 2 years ago? This is a technical question I am curious, and I did saw some previous posts/reviews other customers inquired for the same information. INSTEAD of answering the question, she said this is impossible of selling a watch manufactured from 2 year ago. I got confused and asked: so all the watches are made to order from the manufacture? She said NO. Then I asked how would you know it is not possible that it is manufactured from 2 years ago? She said IMPOSSIBLE! Then I asked: but how? Is there paperwork showing the manufacture date for each item? She said NO. Then why you are so sure about it? Then the conversation ran into a dead cycle. read more

Brought my wife's ring to get the diamond adjusted after 3 years (it got loose). Called Burlington multiple times and never got a human. Nashua picked up my call immediately, provided the hours a jeweler would be onsite, and prioritized fixing the ring in time for the event we had at night. Cleaned the ring, and thanked me for my business (without charging me anything). Will now be loyal to Long's Nashua. Suggest them to anybody without hesitation. read more

Great experience at the Burlington location. Would highly recommend. I went in for first time, everyone was nice. The sales rep I talked to was nice took down my information and called me back in short order when they got the watch I was looking for. read more

I was researching Rolex watches for about a month or so and when it came time to go into a Rolex authorized dealer and look, try them on, etc I decided to go to Longs in Nashua, NH. Mike B. Was the one who helped me out. The watch I was sure I was going to buy, when I tried it on it just didn't do it for me. I thought it was too small, it was only 39mm. So Mike suggested I try on the next step up and as soon as I tried it on, I knew that this was it! I bought a Date Just II 41mm with a black dial. Mike has been working there a long time and he knows Rolex inside and out. Very knowledgeable and professional. I will be back in 1-2 years for another Rolex, a sport watch next time. read more

Had to visit Longs in Nashua today on a whim due to things going up in smoke with the other jewelers we were working with for wedding bands. We were a bit apprehensive at first due to our very time sensitive situation. We were assisted by Paul W. and he was a dream to work with. He is very knowledgeable and clearly understands that all customer needs are different. Paul was the least bit pushy. Instead of pushing us towards a quick sale, Paul worked with us mixing and maxing various bands to find the perfect fit to go along with the engagement ring we already had. Paul is an asset to the Longs team, and has turned us into satisfied customers. We will be back for future purchases. Paul works out of both the Nashua and Peabody locations, where ever you are located, make the time to work with Paul and you will not be disappointed. read more

I had such a wonderful experience at Long's in Nashua. The store is fairly new, and I've been dying to check it out. There are a lot of amazing things to say about this jewelry store, so my review is going to be lengthy. When my boyfriend and I started talking about marriage, I was eager to check out Long's. He asked me to go, get some information as to what I liked, and let him know. It was a rainy and damp Sunday, and I wasn't in the mood to dress up. I put on some leggings, a sweatshirt, and brought my 4 year old along (who has a history of being very patient and respectful :) ) In my very casual attire, I was greeted by a gentleman in a black suit, who was very warm and professional. I had spoken to a woman named Barbara Censullo on the phone, and she came out to greet me. The entire staff at Long's made me feel completely at home. They even offered to put cartoons on for my son, and offered us refreshments.. I salute Long's for mastering the art of perfect customer service. Barbara was amazing, down to earth, and most importantly has an impeccable eye for grasping the style of what her customers are looking for. The selection of jewelry at Long's is impressive and diverse. They offer everything from the very traditional to the very modern, and everything in between. The store is impressively clean. The bathrooms are even spotless! In sum, Long's is the perfect jewelry store. Long's is elegant, but without the stuck up attitude that some high end retailers convey. After such an amazing experience, I will never go elsewhere! read more

I could not be happier with my experience at Long's Jewelers in Nashua! Eddie was amazing and made the visit truly memorable and special. The store was easy to find, ample parking, beautiful inside and the customer service was amazing. Eddie helped me and was beyond expectations. He was extremely knowledgeable, friendly and helpful. He went above and beyond to ensure dreams came true- and they did! Thank you!!!!!!! You have a new life-long customer! read more

I have been a customer of long's for a long time the have great pieces beautiful jewelry and they did a wonderful job repairing my wedding ring I would high rent staff very knowledgeable and friendly read more

I have been looking for another rolex sports watch, understanding that inventory might be low due to thier popularity and or holiday season. With this in mind myself and a friend of mine decided to visit longs in nashua in order to see what type of selections they might have. Upon entering the store, we both were greeted by a nice gentleman. Ok, I thought...this was my first visit to longs, and this might be a worth while trip. Wow was I disappointed! Along with myself and my friend, we were only two of three patrons in the store. Hence there were more employees than customers. As we walked to the rolex counter, there were two employees standing in front of the small rolex display talking amongst one another. They never made an attempt to greet us. Ok, they were conversing...hmm While looking at the models that were abailable in the main display, another employee walked over and asked if we were all set. Upon informing him what I was interested in, he informed me Rolex has been slow due to the holidays. Ok, no worries....but....? I attempted to inquire about a possible wait list, but before I could finish my question he just walked away. I'm not new to Rolex by any means....ive owned a few. I must say, this certainly has been the worst experience I have ever had from an AD. ( Sales must be great). Upon walking to the exit / entrance, I decided to take a look at the Cartier....Santos. Again, standing at the display looking and talking about the Santos with my friend, no one attempted to assist us in any way. I tend to give people and businesses the benefit of the doubt, but I couldn't in this case. On a side note: I will take my watch buying and soon to be engagement experience elsewhere. read more

I know there's a Rolex shortage due to their popularity, but I know Long's sells them and wanted to stop in and see if they had any availability, as well as see what other watches they sell. My wife and I went in this past Thursday (12/9) and was set up with their salesman to discuss options. Immediately he was condescending and was not open to discussing what options are even available. I explained I was recently in Vegas and understand there's a supply issue as the Rolex store there was practically empty and that I've also been looking at Breitlings and other styles of watches. He just said "There's not a supply issue, there's a demand issue!" I asked what other watches there are and he pointed at another display case. Didn't ask what kind of watches I like or am interested in. I had to state I prefer Automatics and don't like Chronographs. We ended up looking at a few of the used Rolex watches, but I didn't like any. I asked about when they expect more Rolexes and he said "Come back in a few weeks, we may have some." I asked if there was a mailing list or alerts when more come in, or if I can call and he said "Just come back in a few weeks." I asked if he knew what they may be getting "We get what we get, I have no control." After we left, my wife and I were furious with how we were treated. I normally shop at Barmakian and have spent over $25k there and have always had an amazing experience with their sales team. After this experience, even if you get more Rolex or any other watches in stock, I won't be coming back. I've been to the Burlington location over the years and had a similar experience to this store and was hoping it was isolated, but looking at your other reviews, clearly it's not a rarity. read more

This is the exact same email I just sent to Long's Corporate HQ: I just picked up a Rolex GMT-Master from the Nashua store. It was brought in for an overhaul service by your watch repair department. Repair quality: "A" (so far - but keep reading). Customer service: ***F***. I was NOT handed the watch to examine before I was asked for payment. The watch was handed to me in a CLOSED "Long's" pouch. I had to open the pouch *after paying for the repair* to verify it WAS my watch. I was NOT told about any post-warrantee guarantees. I was NOT asked "do you have any questions". I was NOT thanked for doing business with Long's. Meanwhile, two other employees at the customer service desk were happily chatting with another customer. He was treated with respect and a friendly smile. Picking up my Rolex should have been a happy experience. Your employees made me feel... dirty and disrespected. Now, this memory will forever be with me: Long's *RUINED* my day. Yes, I called the store manager in Nashua - Michelle - and told her about this experience. She promised that she'd treat me right the next time I came in. But, to be quite honest, I don't want to walk into your store ever again. read more

I send a message asking for the availability of a Rolex and no one bother to return my email. When I called, I was greeted by an obnoxious sales who told me they don't have any of the models I like but if like buttons, there is another model with three button! What an arse. read more

Thank you Long's Jewelers, Nashua! We had a fabulous experience at Long's a few weeks ago. My husband surprised me with a Rolex for our anniversary. While we were there picking it up our experience was not only professional but also fun! The three men that were working that day were remarkable! We were waiting for the watch and they took my wedding rings and completely restored them to look brand new! I was AMAZED at how beautiful everything looked. We walked out not only with BIG smiles, but also like we just left a fabulous comedy show. Made my day!!!!!! Can't go wrong, Long's all the way! read more