My fiancé and I recently visited Artinian Jewelers in Lexington, MA, and I feel compelled to share…read moremy experience. Twenty-five years ago, I purchased a gold setting from Artinian at the Jewelers Building in Boston (which they are no longer located in) for a diamond ring that had been passed down to me by my grandfather. The ring had a damaged setting, as my grandfather--being 'old school'--had cracked it while trying to adjust the size himself with a pair of pliers, fearing that jewelers would replace the original diamond (an old miner's cut) with a cubic zirconia, which was apparently a common practice back then. Despite this, I had a positive experience at Artinian and regarded them as a reputable jeweler, one I would frequently recommend to others and trust with my own jewelry. Fast forward to today, and the ring no longer fit me, needing resizing and the prongs reset. My fiancé also had a ring enhancer that was too small to wear with her engagement ring and needed resizing. We thought this would be a simple request, as ring resizing is a standard service for any jeweler. So, we weren't expecting to leave without knowing the cost of the repairs. However, we were surprised when Artinian asked us to leave not only the two rings for resizing but also my fiancé's engagement ring for them to "determine the size of the enhancer." This didn't make sense to us, as they had already taken measurements of the ring, and we were only requesting an estimate at that time. Nevertheless, we complied, leaving the rings behind and were told we would be contacted with estimates. Three days passed without any communication, and we grew increasingly unsure about whether resizing the enhancer made sense, as it depended on the cost. I called to inquire about the estimate and was told by a woman on the phone that she was unfamiliar with our job but would look into it and get back to us--presumably the same day. But no call came. For three days in a row, we called, each time being promised a callback with an estimate, yet no one followed up. My fiancé, now feeling uncomfortable without her engagement ring and growing frustrated, wanted to visit the store and get the rings back. While I had previous positive experiences with Artinian, she had never dealt with them before and was less forgiving of the poor service. She felt it was best to part ways with them and find another jeweler. At the end of the day, with still no estimate in hand, we visited the Lexington location. We explained to the desk staff that we had dropped off our rings for an estimate a week earlier, called multiple times to follow up, but had not received any response. One of the women behind the desk then informed us that estimates typically take a week. I questioned how long the actual work would take if estimates took that long. At that point, the goldsmith from the back suddenly stood up, angrily approached us, and said, "Go find another jeweler." He accused us of "barging in" and demanded that we leave the store. Clearly, there was no intention of offering an apology or taking responsibility for the lack of communication and poor customer service. The situation escalated when I asked to speak to the owner. The goldsmith quickly replied, "You don't need to know who the owner is," and insisted that we leave immediately. I told him that I would be sure to share my negative experience with my friends and family, and I asked him how this behavior benefited the business. He had no response. In a highly competitive industry, pushing customers away like this is a surefire way to harm the business in the long run. It became evident that the goldsmith was stressed and overworked, taking his frustration out on us, the customers. This is not a recipe for success. My initial visit to Artinian was based on a positive experience from many years ago, but it is clear that the business has changed since then--and not for the better. The current staff seems disengaged and has lost sight of why they are in business: to provide a service that makes people happy. Jewelry is purchased for special occasions, to celebrate important moments, and this experience completely soured me on Artinian. I will never return, and I encourage others to read this review and others that share similar negative experiences. It's important to carefully consider whether you want to trust your valuable jewelry to a business that clearly doesn't prioritize customer service or satisfaction. Upon reviewing other negative feedback, many of which share my concerns about poor customer service, I noticed that the Owner of Artinian has responded. However, rather than taking responsibility, the responses focus more on offering an explanation for why the problems occurred. When a customer reaches the point of leaving a review, an explanation feels irrelevant. Disenchanted customers like myself have already moved on, as there are plenty of other skilled jewelers in the area who value their customers.

I came to Artinian Jewelry in Lexington Center not knowing anything really about engagement rings…read more Brie worked with me to design a beautiful, unique ring. Brie was professional, patient, informative and steered me with a focus on durability. Brie's husband Michael crafted the ring skillfully and completed it for me right on time. I am very satisfied with my experience working with Brie and her husband and the outcome. Thank you Artinian Jewelers.

Came to see if they change a battery on my watch Close to…read moreclose time like 15-20 minutes before The guy told me to come back Tuesday because they can't do it in so little time How long they take to change a battery Wondering why this places are going extinct

I've made a few visits to Bijoux Jewelers in Acton. I am an Acton resident, who has used their…read moreexpertise 5 years ago, in the sale of Estate Jewlery. Recently, I have required their knowledge with regard to more family heirlooms. Jeannie and one of their resident appraisers were so very helpful in appraising the family Jewlery, which is difficult after my loss. My brother who lived in Acton recommended this establishment to me. It was a very helpful and appropriate recommendation. I have items that I intend to have re-designed, and I'll go back only to this establishment for this purpose. Awesome service, well qualified specialists, and personal attention; again.....thanks so much Jeannie. Kind Regards, Merita M

I have recently had the pleasure of asking KB to work on both my engagement/wedding rings as well…read moreas a bracelet. Both father and son have been so incredibly helpful, polite and professional. If you need your rings cleaned, polished, repaired or adjusted, this is absolutely the place to go!

Rob has done several projects for me, including making two rings out of old jewelry repairing…read morejewelry making specialized necklaces to match another one and also doing two specialized necklaces and every time he hits a home run and everything looks absolutely gorgeous. I would go to nobody else.

I love Bedford Jewelers and have been a happy customer for many years. They have adjusted my rings…read moresizes and put on ring adjusters for very reasonable prices. Love their jewelry and their sweet little shiatsu dogs

Myself and my family have been using bedford jewelers for years. Reliable and great service. They…read morebuilt a custom ring for my grandmother that is our most prized heirloom jewelry. They have resized and repaired many things for us.

just now New…read moreRecently, I lost my wedding ring which had never come off my finger since the day I was married In June of 1989. All I can say is that I was pretty distraught at the time because I never thought that I would be able to replace it exactly. Then I remembered great experience I had A few years ago when I had to resize some jewelry at this jewelry store. Luckily, my wife's rang was the same as mine so we took a few pictures And sent them to this jeweler and magically they were able to replace the ring with an even better model. All I can say is there is one word that tells all about this jeweler and that word is quality. Check out the picture below.and you will see what a great job they did helping me to replace this very important piece of jewelry that never came off my finger for nearly 35 years. All I can say is the ring that they made for me is better than the original and when they say they make custom jewelry, they don't just make regular custom jewelry. They make stupendous custom jewelry. That said, I am telling you go to the showroom and talk to Amina because she is a superstar. Before you buy any jewelry check out what they have to offer because everything they have is unique and of very high quality. I was very sad when I first reached out to them, but they may be very happy with the quality of product that they created from scratch. Check out the picture below for proof.

I'm truly sorry to write this review, but my patience is gone. I have had continuing issues with…read morepoor communication - calls and texts not being returned, prices not being provided, etc. It hasn't been just once or twice and it's unprofessional and uncomfortable to have multiple pieces of jewelry there and no one replying. Over a week ago I received apologies but it is still happening. It only takes a few minutes to reply - saying you are busy is not an acceptable excuse. Additionally, one item was not completely repaired the first time. Frustrating. It's disappointing to read good reviews and have this kind of experience. I've left another message and sent another text - PLEASE reply so that I know what is ready so I can pick up my jewelry.

Had some dental gold I wanted to sell. I got a quote of around $50 from an internet place but then…read moreremembered Goddard and how nicely he fixed a gold chain I had. I assumed I'd get a bit less money but wanted to support local businesses. So I was surprised and very happy when I got $65 for the gold. After this he did a job for me of modifying a gold chain to have inline stars of david. The work was perfect and the price was unbeatable. Note that in the picture the only Goddard work is the gold chain mod, the actual stars and cross are not gold and not an example of the exquisite custom work he does for people who have a lot more money than I do :-)

Adam and Richard were astonishingly kind and patient working with me. I had a specific budget and…read morethey went out of their way to work with me and create a memorable experience. They are the real deal and worth a visit. I will definitely return.

Pierre photographed my two kids a few years back when the graduated high school…read more The large framed prints I purchased are gorgeous. (looking at them now in my hallway) He really captured their spirit. A gifted portrait photographer.

These guys are awesome…read more We went in today to have our friend take some photos (she works in the studio) for her portfolio, and also for our save the date cards, and we were wowed at how nice everyone was who works here. The photos turned out great, and the staff was clearly having a good time working in the office and watching our photo shoot. The studio is simple and is located in the Arts Building in Concord, and I would definitely recommend this place if people needed portraits or wedding photography; they are just a delight and clearly love their craft. Also, they do a lot of bar/bat mitzvahs, so if anyone has a big party, these guys can handle the photography!

Top notch local jeweler who offers great personal service, fantastic design work and attention to…read moredetail. Geraldine (owner) worked with us to design our wedding rIngs and we couldn't be happier. Shop local. It's the best!

I found an older piece made by Gold Smith's 3 at an auction and re-discovered their new name and…read morelocation, and had them refurbish an excellent piece of modern jewelry. Really talented and conscientious people, I would recommend them highly. Excellent customer care and service.

I contacted ATA Cycle because they were recommended as a shop familiar with Storck Bikes. I'm…read morefinishing a build and only needed a small but essential part--the hardware connecting the saddle to the seatpost. Since I hadn't heard back from Storck, I called ATA hoping for guidance or help sourcing the part. Instead, I got a two-minute conversation that managed to be both unhelpful and dismissive. They told me they don't carry spare parts--fine. But when I asked for help identifying the correct part or sourcing it, they simply repeated what I had already said, offered no direction, and quickly ended the call. At one point, I was even asked where I bought the bike, as if that determined whether the question deserved an answer. It's not the lack of parts that stands out--it's the lack of effort. If this is how they handle someone ready to spend money, it's hard to imagine how they handle actual problems. I'll take my business elsewhere--and suggest others do the same.

From the outside, ATA Cycle looks like the kind of place where very serious cyclists drop $20K on a…read morebike without blinking. And yes, that world definitely exists here--but what surprised me is how welcoming and useful it is even if you're not that person. I first stopped in a few years ago when I was just starting to get more serious about biking. I was in "just looking" mode, but the owner, Husam, ended up having this unexpectedly refreshing take: men think nothing of spending real money on their bikes, and women should feel just as entitled to invest in themselves. It stuck with me. I didn't buy my bike there at the time, but recently went back for a professional fitting ahead of a cross-country ride--and it was 100% worth it. He adjusted me to a shorter reach and narrower handlebars, which completely changed how I ride. I'm now using my hamstrings and glutes much more instead of torching my quads early. He also spotted that my left leg is actually more dominant than my right (never would have guessed that) and gave me exercises to balance things out. I also ended up upgrading my cycling shoes while I was there, and even that made a noticeable difference in power transfer. It's those kinds of small, expert tweaks that really add up. One of my favorite things: once you're a customer, you're always a customer. Husam told me to stop in anytime--for water, the bathroom, or even just to check tire pressure. That kind of low-key, no-pressure support is rare. If I ever buy another bike, I'd absolutely come here. And I highly recommend the fitting--it gives you measurements you can use on any bike going forward.