We bought our wedding ring and bands and couldn't be more pleased with the service we received…read more Quality diamonds and prices. Richard is very personal and detailed. We've used him for repairs also and I'll never go back to the mall!

Bosco has been around for several years. Every time I have been there he has been friendly helpful…read moreand certainly not like those snooty jewelers you see at the mall. If you don't see something in particular he most likely can get it for you. I highly recommend him!

Went in to look for a unique, yet beautiful, engagement and wedding band set. I had been to several…read moreother places to look but had always heard good things about Hayes Jewelers so I wanted to see what they offered. Jerry Wiggins ended up helping me find the most beautiful engagement ring along with a beautiful wedding band - I was literally drawn to the set over and over again while we looked at other sets. Jerry is very knowledgeable, helpful and never pushy so Hayes Jewelers won me over. I had my fiancé back with me to purchase the set before the day ended. And I know we'll be back - you just can't find the selection, the knowledge, the service or the friendly atmosphere anywhere else in Mobile County in my opinion. Thank you Jerry and Hayes Jewelers for being a part of my initial journey into my married life. It was an awesome experience and I'll be recommending you to all of my friends. L McLeod

We dropped my wife's rings of to get sized and one plated to Mach the other they had a great price…read moreand told us it would take three weeks and be ready on a Tuesday. That Tuesday came and my wife called about her rings and was told the jeweler was back up and the rings would be done that evening or the next morning. So she called back Wednesday at 12 to get an update and the jeweler had a rude comment saying that he can't work on the rings if he was always on the phone with her. So I then called them and there was zero communication when I got on the phone with them I just wanted a new eta because I understand getting backed up just wanted a new time line and I wanted to know what the progress of the rings were. I was given no answer except the rings will be done when they are done or I could get a refund. We had a photographer lined up for the weekend because we expected the rings to be done and we have now wasted three weeks and have to fine a new jeweler. I just didn't trust them with my wife's great grandmothers ring that is 103 years old if they couldn't tell me what had been done to the ring and were rude when we called the day after they said they were going to be finished on.

We recently bought a ring in an estate sale. I had emailed Zundel's asking if they would be able to…read morereset the stone for me. Mr. Bill Zundell quickly replied (within a day) saying it shouldn't be an issue. About four weeks later the ring came in, I took it to their store and told them I wanted a thin gold band. I am not overly familiar with jewelry, but they quickly took me to show me examples, recommended four prongs (instead of six - to show off the stone), had my ticket written up and price estimate all done in less than 10 minutes. To me, this was a perfect experience. I knew what I wanted, just needed a little bit of guidance, and didn't want any sales pitches for a more expensive band. My ring was ready within 2 weeks and it couldn't be more perfect. We also thought the price to remove the stone and reset it, including the price of the setting was VERY reasonable. Now that we've upgraded my engagement ring, I'll need a new wedding band. We'll definitely be getting it at Zundel's.

Cami was excellent with starting a registry at Zundel's. She spent time walking through ideas and…read morewould share various pieces with us. She took time to get to know what I liked and added similar items that she knew of online to our registry. Excellent experience! Thank you, Cami!

In love with this place!! My boyfriend and I came to look at engagement rings and they were great…read more Chloe made the process so fun and less intimidating. They all have such warm personalities. We feel good spending money here and will definitely come back :)

Five stars are not enough for this great family and business. I've done business with them for over…read moretwo decades. Not only first class in presentation but helpful to share in their years of gaining knowledgeable. I buy all my jewelry from these folks for my wife of 44 years. I've traveled the world and bought jewelry in some amazing places but my serious stuff is right here. Why? Their quality is the best and I know I can completely trust them. They have great style too.

John did an amazing job turning my mother's rings into earrings for me and my daughter.read more

Best jeweler around, he's knowledgeable and helpful in picking out rings. Helped my fiancé set the…read morestone he bought for my engagement ring. Great pricing and friendly.

I got this beautiful necklace for my birthday today! Thank…read moreyou Lou's! I was over the moon to receive this lovely gift!

Wonderful customer service!!! Used them for years and they never disappoint. Easy to talk to so you…read moreget EXACTLY what you want! Family owned and operated. Custom designed my engagement and wedding rings! They even do layaway!

Visited to have some jewelry appraised and for some repair estimates. The staff seemed very…read moreknowledgeable and were very friendly/helpful.

Amazing experience!! Andrew is an amazing salesman, he really knows his job and loves to get to…read moreknow his people !! I wouldn't have wanted anyone else to help me and my s/o in this journey !!! Thank you Andrew !!!!

Zales exceeded my expectations. I saw this location had one star so I was iffy about going into the…read morestore. Against my reluctancy I went anyway and was helped by a nice gentleman. Pros: The sales associate was very helpful in helping my choose the right gift for love. He ended up loving the gift. The sales associate even wrapped the gift for me. He took his time and listened to my needs. He built rapport to close the sale. Cons: When I initially walked into the store the other 2 associates didn't acknowledge me or even my presence and say they would be with me shortly. Thanks to making the occasion special. I will be back for future purchases.

i was very happy with everything, the whole team at Zales make the process very simple and…read morestraightforward. I've been there for multiple mothers day presents and for my personal jewelry, and they are are super friendly and helpful. Highly recommend. Thanks again to the team at zales