We requested an Essency electric water heater installation. We also needed 240/220 run from the…read morepanel outside to the mechanical room. 1. We were given quotes for 4 different water heaters, including one gas heater. That allowed us to compare pricing & features. 2. We were given 2 quotes for the electrical work depending on ease or difficult access to the mechanical room. All quotes were detailed with line items for parts, etc. That was very professional vs the companies that give you a "black box" price with no details. Prices were reasonable for today's structure. Still a shock as we've had the house for 13 years with very few repairs needed. But it is what it is. We had a problem with the initial water heater hookup. They quickly sent out a top electrician (Pete) who verified everything and found one problem. He said he'd talk to the owner in case there was a problem with the water heater. The Essency has communication and app control features so the board working is critical. The next morning they had a full replacement water heater on the truck in case it was needed. It was not needed, Pete and Jacob had it up and running and reverified everything. Pete also caught that our router had paused the connection to water heater for some reason. Pete called later to make sure everything was good. We live near DU and there was no stalling around about coming out here. Every person that showed up communicated well and was good to have in our house.

6 reasons to think twice about save home heat…read more This one goes out to female homeowners who might be especially vulnerable to smooth-talking HVAC salesmen. A week ago, I had a regularly scheduled maintenance visit with Save Home Heat. What followed was a beautifully crafted upsell: psychologically astute, layered, and intricate. It may have been an isolated incident, due to a slow February, or part of a larger corporate ethos. The salesman tried to sell me a water heater, which I do in fact need, but also tried to say my 2019 furnace was basically beyond repair, and that I would need a new furnace, and because my AC was also the same vintage it would be best to get a new heat pump as well, for "peace of mind." The total came to $30,761.83. Here's exactly what happened. 1. The year prior, on a maintenance visit, Save Home Heat missed a critical repair, a major red flag, to fix the flue and combustion air for furnace. Flue and combustion air systems are key for safety, efficiency, and equipment longevity in fuel-burning appliances. 2. The salesperson tried to say what he called my 8-year-old furnace, which in fact just turned 7 in January, was old, meh (builder's grade), and pretty much beyond repair. He said the industry standard for my furnace was 12 years. The repairs they quoted me came to $3242.08. The salesguy said there were in fact probably more repairs lurking that he couldn't even see and best would be to replace the furnace altogether. Cost for a new furnace: $13,464.12. When I did get a second opinion, as strongly suggested by friends, I went with Carbon Valley Heating & Air. Dale Moe, the Carbon Valley service manager, said industry standard for furnaces was in fact between 10 and 15 years, and my furnace was well worth repairing rather than replacing. Estimate for Carbon Valley's repair, for flue and combustion air for furnace, and for return air in basement: Cost = $1898. 3. The Save Home Heat salesguy mentioned my furnace was grinding, which it wasn't really doing. He also showed me an amp reading and said the motor was using more than was indicated. His reading was 2.41. Therefore, I would need a new combustion blower for $898. The specified amount on the nameplate is 2.35. When Carbon Valley came and did a reading, their reading was 2.2. 4. Save Home Heat, in their estimate, quoted a repair for the blower wheel ($431), blower motor replacement ($850) and for a pressure switch ($224). Carbon Valley said the blower was "not grinding nor compromised, was balanced and showed no signs of needing repair." Dale said the furnace would not be working with a bad pressure switch and this another unnecessary "repair." 5. Save Home Heat then went beyond suggesting I replace my furnace. (February, given its mild temps, was apparently a very slow month for the HVAC trade!) He said, since my AC was the same vintage as my furnace, and therefore on the edge of its life, why not consider replacing both the AC and the furnace and swapping in a heat pump? Again, for "peace of mind." A heat pump would save me money on propane and since they were replacing everything at once they could really get in there do a great job of modifying the return AirDrop and supply ducting. Cost for a new furnace and heat pump: $25,195.57. 6. Save Home Heat used the classic sale tactics of creating fear and urgency. The salesman mentioned this was all pre-tariff pricing--God knows how much the new 2026 pricing would be when it would be instated very soon. Also, he pressured me more by saying their offer was only good for February, giving me roughly a week to come up with a decision. So my takeaway? Always get a second opinion for big ticket items. Always be skeptical and curious about every single line item. Work with a company that has proven its integrity and is worthy of your trust. As for me, I cancelled my membership with Save Home Heat and will not be working with them in the future.

When my AC was running but not cooling my house, I panicked as it was a Saturday and I worried…read moreabout being able to sleep in such a warm house. I reached out to HALO on Yelp and within an hour they let me know someone could be here in the afternoon. Chernet came out and diagnosed the issue quickly, replaced the capacitor in 5 minutes, and made double sure the air was cooling as it should. The price was very reasonable (especially for a Saturday) and the service was fast, friendly, and honest. I'll definitely keep HALO in mind for future needs!

I am so glad I found Halo HVAC through Yelp! My AC stopped cooling in a heat wave and I had many…read moreother companies quoting me $200++ for diagnostics or unable/unwilling to come out for weeks. I went to Yelp looking for a better option and definitely found one! Halo was able to come out within a couple days of contacting them and the diagnostic fee was $89, which was to be applied to any work performed if needed. it turned out it was a tripped breaker they were able to reset and my system is cooling perfectly again... for $89!! The most notable and appreciated factor for me is they didn't come in trying to sell me service plans, upgrades to my system or accessories, or otherwise upsell me on a well maintained and well functioning older HVAC system. Even when I asked for a quote on a heat pump to take advantage of the rebates while they last, Halo didn't push me to pick the most expensive option or upsell me on a pricier type of system. And icing on the cake - despite a lot of in and out while working on figuring things out, my technician was constantly putting on and taking off booties to keep my house clean. It's a small token of respect that goes a long way, and I very much appreciate it! I'll be using Halo and referring them to friends and family in the future!

Called in twice before someone picked up the phone, and even after I got in touch with them, it…read moretook weeks for them to get someone over to my house to check on my heat pump. I had also contacted the manager to try to help inform her of their bottlenecks in customer communication, but before I could finish, Kristen assumed I was selling AI and hung up the phone. (Even though the company would probably be better off and more helpful with AI answering my phone call instead.

Great crew...very professional and walked me through the project. Great followon support.read more

Fantastic company! I had Shane out a couple different times and if I ever have issues again, I will…read morenot hesitate to call this company.

Excellent and quick service. Very responsive in getting it scheduled as well. Technician was very…read morefriendly

When our main furnace went out three years ago after the igniter went out several times, I called…read moreseveral places. The salesman we had, Matt, then became the manager. He was knowledgeable and explained his offering well. And the result was a really great furnace. We've had just one issue with it and that was likely the arctic snap. Having to have two hvac systems in this house is part of that problem. Last year, our upstairs furnace went out. The reason for four stars is that the repair guy they sent three times was pretty useless. He wanted to fix it, but couldn't. We believe he did want to save us money, so his heart was in the right place. I finally asked for someone else who showed us that the whole unit had flooded and was unrepairable. The salesman was also inexperienced so we asked for Matt and he came to the rescue with a deal they were offering. He also once again had the knowledge to recommend the right solution at the best price and with financing. So my main recommendation to them is to train people better. But we are happy with them overall and trust Matt.

The left hand doesn't know what the right hand is doing. They are so disorganized and cannot keep…read moretheir appointments, even when you have bought all your systems from them. Run away!

Aspen creek was great and very responsive! They were very fast to reply, come out to my home within…read more2 hours of me contacting, and contacted me first thing in the morning with a quote for approval. I appreciate their prompt-ness and communication, definitely sets them apart from others (thank you Shannon)! In addition, they quickly fixed my heater and were very knowledgeable.

What a wonderful family owned and operated company! Our furnace stopped working in the middle of…read morethe night this past cold weekend. Within a few minutes of leaving a voicemail on Sunday, I received a text from Shannon not only scheduling our repair for first thing Monday but also offering to bring over space heaters to keep us warm until then. What a life saver! Dan and Charlie arrived at 8am. They diagnosed the problem, located the needed part, and completed the repair shortly thereafter for a fair and equitable price. Dan went above and beyond by addressing a couple of other issues and educating us in the process. Without a doubt this was the best HVAC service ever! Kudos to a true community family business that genuinely cares about the welfare of their customers.

Thank you Tony! Busy day but made time for us at the end of the day and had the AC up and running…read morein no time. No nonsense billing. If you're looking for honest, dependable and reasonable service this company is the only place to go in the tri-town area.

Highly recommended. Tony and his wife took great care of us for a gas line extension we had…read morerequested for a new stove. The quality of work, pricing and customer service received was superb and unparalleled. Zero issues to report. We feel fortunate to have such a knowledgeable and friendly local business to help us in our time of need during covid! Cheers Tony.

I had this company come and check my Air Conditioning. The service man came and gave me a quote for…read more$15,000.00 because he stated the outside unit and the coil inside needed to be replaced. I found out my Grand Daughter's boyfriend did HVAC repair. He came and cleaned the outside unit and added a small amount of charge to the system. It is working Great Now !! This company did the same thing to me when my furnice stopped working a few years ago. Said my furnice had a bad circuit board and it was no longer availabe and charged me $4,700.00 for a new furnice. I won't ever use them again !!

I can't express the total satisfaction I have with Carbon Valley Heating and Air !!!!! I had my…read morewater heater replaced 3 years ago and was totally blown away with their professionalism. Yesterday I had my furnace replaced (it didn't break down. it was just 22 years old). The respect that Gavin and Oklee (sp) gave to me and my property was second to none !!!!! The explanations that I given were to the point and in a non technical language that I understood. I have so much trust in this company, that I would give them the keys to my house, my debt card and pin and not have to worry about a thing. I can't forget about Wes. He's a great person and gets things ordered and scheduled on your timeline. Overall, Carbon Valley is very professional, personable and CUSTOMER SERVICE PERSONIFIED !!!!!!!!! Thank you to all, Carbon Valley !!!!!!