The staff lied about requirements that my dog needed for surgery at Cornell and refused to advocate…read morefor my dog's needs because they were more worried about their own profits. I've had two dogs admitted to Cornell for surgery with ONLY puppy and rabies vaccinations yet they blatantly lied to me and said in order to even refer my Frenchie for BOAS surgery she needed additional vaccines and testing. This is FALSE. A male receptionist on the phone began yelling at me disrespectfully because I stated this and said all that mumbo jumbo wasn't necessary. He called ME disrespectful when THEY all have been lying to me for months and delaying a surgery to help my Maia BREATHE. Now I will take my business and all 6 of my dogs to a vet that actually cares about their patients over profits. Bye Bye.

YELP is an appropriate way to say that - Fayetteville Animal Hospital - 'bites'…read more There are doctors that appear to genuinely care about their patients. Then there are doctors for whom your pet represents a bottom line - nothing more. I have just had my first miserable experience ever, with the latter type of vet. A vet so profoundly uncaring, and unprofessional - she stormed out of the exam room, even before doing an exam, because she found out that I wasn't interested in buying any medications. On October 31st, 2024, from the start of my Australian Shepherds health check-up, all 'Dr. Jill' wanted to talk about were medications.. 'Was my dog UTD on his shots?'.. Was I using Bravecto for ticks and fleas?.. (They promote Bravecto).. 'Was I using heartworm and other worm preventatives?' When I explained, (or tried to) that Australian Shepherds are sensitive to meds, and I had lost 2 Aussies to vaccines, (not to mention family members whose dogs contracted cancers, and/or epilepsy from Bravecto).. she didn't want to hear it. Her next words told the whole story - "SO WHAT DID YOU COME HERE FOR"? I was taken aback, and said simply - 'For an exam'. For 50 years I have raised and trained prize Australian Shepherds with natural foods and herbal medicines with excellent results, my healthy animals living out a long life. But the downside of routine good health is a lack of experience recognizing what might be illness! So, we have the occasional visit to a 'professional' for answers. It happened that in October, Fayetteville Vet Hospital recently sent us a reminder that it was 'time for Molly's checkup', So, I made the appointment for my male, who had been scratching a lot lately. Not 4 minutes into the 'exam' - it came to a crashing halt after a short conversation with the young inexperienced veterinarian. Dr. Jill, upon gathering my objection to meds - STORMED OUT OF THE EXAM ROOM -SLAMMING THE DOOR!... while I was yet talking to her... completely 'cur-tailing' the appointment. (no pun intended). No eye exam, no ear check, no heart listening to, no discussion of my dogs condition, (other than telling me he had worms, which information was already paid for by the fecal exam fee.) I walked in a daze to the desk, where the attendant chirped.. 'That will be JUST seventy five dollars today'. With an emphasis on 'just'.. He seemed surprised at the low cost of the 'exam'. (Later, it occurred to me- that was because my visit didn't include FVH's typical bill increases from drug prescriptions.) I went home shocked. It doesn't matter how anyone feels about Bravecto or the rest of the vet prescription drugs; Or that my own experience with them has been a disaster (Caleb and Marshall, the dogs in the photos were both killed by vet prescribed meds) Or that there is an entire social media site called 'Does Bravecto Kill dogs'.. (Link Below) https://www.facebook.com/groups/fb.comgroupsdoesbravectokilldogsandcats That isn't the point. The point is that a pet owner should have the right to determine what they wish to give to their pet, without the doctor going ballistic and kicking them out of the clinic. IN FACT, within 48 hours of that appointment, I received a letter from Dr. Bunnell, the owner of FVH (Fayetteville Veterinary Hospital) - EVICTING ME from their customer base.. based on nothing more than my refusal to buy medications at the appointment 2 days before. At that point I had yet to write to him (I did after that), and had yet to voice a complaint.. But, after receiving the very cold eviction letter - I did write to the owner, but never got a reply. So I called him and tried to explain my concerns about medications,.. he cut me off and told me that "I' WASN'T listening." No.. Dr. Brunell. It is you and doctors like you that are not listening. Some of us are sick and tired of seeing our loved ones, both 4 and 2 legged, get sick, and even die, because of prescription medicines. The best veterinarians I have known, have been naturopathic. THEY LISTEN to their patients.. And their bottom line is FINE. They wind up with customers traveling great distances for the possibility of finally finding a vet that will HEAR their concerns. Dr. Brunell refused to refund me for the 'exam' that wasn't. Again, showing what they care about.. And it isn't your pet.

K-9 Kamp is a big upgrade from my pets' previous doggy daycare. It may have a few faults that I…read morehave noticed, certain days have too many dogs in my opinion and shpuld be limited, but overall so far I have had a good experience. I really appreciated the openness they have about the facilities, they have scheduled interviews with new dogs and owners where the walk the grounds with you. This is very different than my previous daycare where I was not allowed in the back areas. The workers there absolutely adore the dogs, and my dog adores them too. There are some days where he sees me at pickup and turns around the other way to go back in. I do think this type of daycare, due to the amount of dogs, requires certain temperments. I could see some dogs getting overwhelmed/stressed. My dog's favorite activity is following other people/animals or getting them to chase him, so this environment works well for him. He still does get some times to rest however. Another thing that is great is that they have a live cam for both small dog area and the large dog area. That paired with the photos they post on social media i's helpful for me to ensure my dog still seems to be having a good time. He always has his tail up and looking happy so it seems good for me. The biggest gripe I have is that 80% of the time when he comes back he stinks really terribly.

The folks at K9 KAMP were very welcoming and after the initial interview I took my puppy three…read moretimes. He was very reluctant to go in. When I picked him up, he seemed kind of scared. For him, the very large number of dogs at one time was just too Much. He loves to play with other dogs but being in such a huge group was too much for him. Unfortunately I purchased a package but just don't want to put him in this situation. Works well for many dogs but not mine. Cannot fault the staff. You just need to be sure it is a good fit for your pup. Don't buy a package until you are sure

I had moved to the area and needed a place for my dog to stay because she was very anxious in a new…read moreplace and the staff was so friendly and helpful to get her in right away for the evaluation because I had to go to work and did not want to leave her so upset and alone in a new place. They have a great team and I felt very happy knowing she was in good hands while I was at work. Highly recommend their services.

The best doggy daycare and grooming in Syracuse! Sara and Sam and the crew are fantastic!read more

I wasn't sure I was going to write this review but I just wanted potential boarders to have all the…read moreinfo. We did day care for years at this location without a single incident but as far as grooming and boarding those are another story. The first time I tried to get my dog groomed there as a puppy I was told she wad too aggressive and she needed sedatives to be groomed and though they didn't groom her they still charged me. For perspective she now goes to a groomer with no sedation and has no problem. I just kind of figured this was a one off or a personality issue then we boarded her for the first time. She came home with a hacking cough and we rushed her to the emergency vet. After 8 hours and $500 she was diagnosed with kennel cough and we were instructed to let the facility she was staying at know. When I did that they said well she didn't get it here. I advised them she had not been around any other dogs and the er said to notify the facility so other owners could take precaution. They still didn't believe me and never notified other boarders. We didn't board for three or four years after that but when we lost our dog sitter close to a vacation we decided to try again since a lot of time had passed. About three days after we picked her up I noticed her licking a spot on her leg so I looked at it and found a hole. A red wound that the inside looked like a puncture. My dog is very fluffy and I didn't know how long it had been there. I made an appointment with the vet and reached out asking if anything had happened while she was at boarding. I wasn't rude, accusatory, or asking for a refund but I knew the vet would ask so I figured I would get ahead of it. The owner responded very defensively saying they do a full inspection and watch the dogs 24/7 so nothing could have happened and to let her know what the vet said. The vet said it was likely a cyst that ruptured and looked like it had been open for a while. She was given antibiotics and I let the boarder know again not accusing them of anything or asking for a refund. She again came back very defensively and said she did not feel comfortable caring for my dog again. I was so taken aback as we had done day care loyally for years and never accused any one of anything but had the right to ask questions. I had about 5 day care days and 3 boarding days left on my account. I told her fine if she feels that way then she can refund the days on my account. That was on 4/11 and it took three more emails and almost a month for her to actually mail me the refund.

Our dogs love going there. Staff is very personable. Prices have risen over the years, but that is…read moreprobably normal. Would recommend.

Kim took care of my black lab for seven years and he loved going there. She took great care of him…read moreand I didn't need to worry about him whenever he was there. He loved playing with the other dogs.

We have had Dr.Otis or one of her techs at least 5 times come to our home. They are caring and…read moreextremely compassionate. It makes such a hard decision at least comforting knowing that your family pet is crossing the rainbow bridge in their home surrounded by their favorite things and in their favorite spot. It has always been very peaceful unlike being in a cold sterile environment at the vet. Our furry pets have just been calmly slipped to sleep while in their favorite perch with their family meme era around them. Even our cat layed with our dog while he crossed the rainbow bridge ow bridge . I think it helped her say goodbye.

I am writing to formally express my deep concerns and sincere frustration regarding the lack of…read moreurgency and compassion demonstrated by your office during an extremely difficult and emotional time for our family and our beloved dog, Demi. As Demi's condition deteriorated rapidly, it became painfully clear that he was no longer experiencing a quality life. We made the heartbreaking decision to help him cross the Rainbow Bridge and reached out to your office for assistance in ending his suffering. Your office requested documentation from Demi's primary veterinary provider. We promptly contacted their office to have the paperwork completed and sent. After waiting over an hour with no confirmation, we followed up with your office only to learn that the documents had not yet been received. This necessitated an additional follow-up with the vet's office. Throughout this back-and-forth, Demi continued to suffer unnecessarily. To illustrate the delays, we first reached out to your office at 8:56 AM, leaving a voicemail, and received a return call at 9:47 AM. We followed up again at 11:27 AM with another voicemail and finally received a callback at 11:38 AM. The final response came at 12:28 PM. In total, we endured a wait of four and a half hours before receiving a resolution from your office. To compound our distress, we were later informed that the euthanasia had not been approved. It is unclear what information was relayed to your office by the primary vet, but the lack of coordination and communication between your offices was deeply troubling and unacceptable. Under these circumstances, it would have been both appropriate and expected for your veterinarian to contact us directly to fully understand Demi's condition and the urgency of our request. The manner in which this situation was handled fell significantly short of the care and empathy we expect from veterinary professionals. Consequently, we have decided not to utilize your services in the future. We have shared our experience with our family and friends. When entrusting veterinary teams with the care of our pets, we expect they be treated with the same compassion, urgency, and dignity as if they were their own. This experience is particularly disappointing given the positive interactions we have had with your office in the past. When your team came to our home in November 2024 to assist with the aftercare of our basset hound, Koko, we were deeply grateful for the kindness and professionalism shown. Additionally, a family member had a similarly positive experience with your office in 2020 during the passing of their pitbull, Sammy. Unfortunately, the events of Tuesday, September 9th, have left us with a lasting negative impression. I urge you to consider how you would feel if your own pet were in severe pain and you encountered delays and resistance while trying to do what was best for them. The heartbreak and frustration we experienced during Demi's final hours is something no family should ever have to endure. Demi was lovingly assisted in crossing the Rainbow Bridge at 2:50 PM by a compassionate veterinarian who recognized it was time to let him go peacefully. He is now free from pain, running in Heaven, no longer suffering--something that, regrettably, should have been facilitated sooner with greater urgency and support from his veterinary care providers.

Everyone is so nice, and they take the time to get to know your pet . This is the only place I will…read moretake my yorkie

I am writing to formally convey my sincere concerns and profound disappointment regarding the…read moreapparent lack of urgency and empathy demonstrated by your office during an extremely difficult and emotional time for my family and our cherished dog, Demi. As Demi's health deteriorated rapidly, it became clear that his quality of life was significantly compromised. We made the heart-wrenching decision to help him peacefully cross the Rainbow Bridge and promptly contacted your office to complete the necessary documentation for Stillwater. Despite emphasizing the critical nature of the situation, the paperwork was not processed in a timely manner. Our initial contact was made at 10:05 AM, during which we explained that Demi's condition had worsened significantly and that a veterinarian was scheduled to visit our home and required his medical records to proceed urgently. After an hour and a half without any update, we called back at 11:40 AM, only to be told by the receptionist that the paperwork would be ready within 30 minutes--time during which Demi continued to suffer. Compounding our distress, we later received communication from Stillwater indicating that our request for euthanasia had not been approved. It remains unclear what information was relayed by your office, but the evident lack of coordination and communication was both troubling and unacceptable. Under such circumstances, we believe it was imperative--and entirely appropriate--for the attending veterinarian to contact us directly to fully understand Demi's condition and the urgent need for expedited action. The overall management of this situation fell far short of the standard of care and compassion we expect from veterinary professionals. Consequently, we have decided not to return to your facility. We have shared our experience with family and friends. Entrusting veterinary teams with the care of our pets carries with it an expectation of timely, compassionate, and respectful treatment, as one would hope for their own animals. I encourage you to consider how you might feel if your own pet were in severe distress and faced delays or dismissiveness from your veterinary provider. The frustration and heartbreak we experienced during this ordeal reflect precisely such a scenario. Ultimately, Demi was lovingly assisted in crossing the Rainbow Bridge at 2:50 PM by a compassionate veterinarian who recognized the need for a peaceful and humane release. He is now free from pain and suffering--peace that should have been afforded to him sooner, had there been greater responsiveness and support from his care providers.

Catherine has done a wonderful job helping us with Eddie, a pretty crazy and difficult Corgi puppy…read more She has helped us understand his behaviors and come up with strategies to deal with him more effectively. He also attends daycare at Paws Please once or twice each week which has helped him learn how to interact with other dogs. It is really great to have a dog I know will behave properly when out on his walks, and be good with strangers and other dogs alike. Can't say enough good things about Paws Please! Oh, and both my dogs board with Catherine when necessary and they love her. It is so reassuring, when they are with her, to receive her texts and photos to let us know how they are doing.