I have never purchased a "nice" mattress in my entire life. I've always relied on cheap options…read morefrom Amazon but I am moving to a new apartment and this time I decided to get something nicer. I had visited another mattress store in Burbank and the sales people there were way too intense and pushy so it made me feel unconfident in buying from a store and figured it would be better to shop online. Then I took one last chance and visited this store and wow I am glad I did. Brandon was able to help me find a mattress I liked right away and truly listened to me and understood what I needed while also helping other customers at the same time. He never pressured me into a more expensive option and genuinely wanted me to enjoy what I ultimately decided on. He walked me through the financing options and helped me set up the perfect situation that fits my needs. He deserves 10 Stars if I were able to rate my experience beyond 5! I love my new Tempurpedic! Even the delivery people were awesome and helpful.

This Sit N Sleep is the best. Amazing customer service - we worked with Brian and he went above and…read morebeyond to make sure we were happy with our purchase. Took his time to go through all the different options we were debating. Highly, highly recommend buying your mattress here and working with Brian!!!

I really like this Studio City location of Mattress Firm. Everyone I've encountered has really been…read morefocused on customer service. Ya know when you have a friend who works at a store and they take care of you, that's what it feels like. I purchased a bed for my parents last year and came back when it was time for a new mattress for me. From Racheal who assisted us last year with my parents, to Wayne, who helped me with my selection, great all the way around. Nicole, via text, assisting with possibly adding an adjustable base. Finally, I had to reschedule my delivery twice, Corrine was so helpful in expediting the delivery date. And then due to an emergency I had to reschedule a second time. Leo (the MVP Jalen Brunson of the crew) not only spent almost 20 minutes on the phone with me trying to work it out, he then called me after store hours, when he was done working with a customer in the store, and was able to make the change! This is a really good store with great employees!

Victoria was absolutely great to work with. Even though it was close to closing time, she still…read moretook her time to show us a variety of mattresses and made sure we didn't feel rushed at all. She really listened to my main concern...lower back pain, and was able to relate and guide me toward options that could help She was knowledgeable, patient, and genuinely attentive throughout the whole experience. Victoria made the process easy and enjoyable, and she was very warm, personable, and fun to shop with. I really appreciated her help and would definitely recommend working with her!

Tracy our sales person really new his product. Not pushy just informative…read more Received my new mattress and removed my old one. Very nice experience!

Walked into the first mattress shop we saw thinking we were just looking around but was met with…read moresuch wonderful service that we ended up buying the same day! They gave us a wonderful price and the service was spectacular! Would highly recommend coming here, I'm so in love with my new bed! :)

Purchased two pillows from here they weren't in good condition at all. To make it worse I was…read moreunable to return them. Don't waste your money here. Not satisfied with my purchase.

The salesman here is really nice and they sell the number one bed I would buy after doing a ton of…read moreresearch on mattresses, OMI. It is customizable with 9 sections and 3 layers that are zipped up and look like a normal mattress but is totally customizable and you can order all the pieces to update them as needed. This is my Dream bed even over the Hastens bed. I went in a couple times and the owner was so nice and answered all my questions. I hope that people start to do more research on how much difference a healthy mattress can make in your life. If I could afford to buy a mattress here I would in a heartbeat. I love this store and the customer service. They also sell furniture and can recommend paint and other ways to green up your bedroom and they really try to help people to have a healthier home. It's the opposite of what a lot of companies do these days.

I have been wanting to go to this store for few years now. I finally made it on the 3rd of this…read moremonth and walked in 4:50pm. Rich, was super kind, nice, professional, helpful, and had a pleasant smile. He asked me what was it that I needed and looking for? I explained to him that I have been having a neck and back pain for a while now. Needed a soft cushion, that I can take around and use it in the car, at home or anywhere else. I also needed a nice, firm mattress. My mattress is almost 10 years old and wanted to get both the mattress, and ergonomics supplies to cure my back/neck. They have very high end, good quality, nice fabric mattresses that is very over priced. They have recliner chairs, home and office products to help and improve sleep and just give you a pain free indulgence. Rich showed me few things that were NOT on sale and let me lay and sit on them. He brought out few items for me to try. 1st item was:Saco Ease (for car), 2nd was a Tempur-Pedic Luxe adapt Firm mattress for my bed. Last, but not least, he showed me ergonomic Curve Cushions Lumbar for my back/neck support. Everything was very nice and comfortable. When it came to discuss their payment options, that's when I told him, sorry but the things that you offer is very comfortable but WAY out of my BUDGET!! He didn't take it personally and wished me luck. Parking is shared with 100 businesses and the store was very clean, nicely organized according to their items that they had in store.. Thank you Rich, management and Relax the back! They have stores Nation Wide and has been around for over 35 years. This particular store has been around for a little over 20 years..

My husband purchased an ergonomic chair from Relax the Back in Thousand Oaks several years ago…read more Recently the arm broke off the chair and he reached out for assistance. He had the good fortune to speak with the Studio City Store Manager, Ron Erb, who went above and beyond with his customer service. Ron had the spare part and volunteered to bring it to our home in Oxnard and repair the chair. We offered payment for his services and he politely declined. This type of personal service is almost unheard of today. Thank you Ron and please don't hesitate to visit Relax the Back!

I recently purchased a mattress for my guest room. Richard was extremely helpful. He even helped me…read moremove my Peloton out of the room during delivery. My guests have been happy with the mattress. I will definitely come back here for a mattress again. It was nice supporting a family business, he was patient with all my questions, and I didn't even feel pressure to purchase right away.

We switched to a king-size bed after having our baby, and Mattress Stop made the whole experience…read moreso easy! We got 50% discount! The delivery was smooth, the bed is incredibly comfortable, and we're very happy with our purchase. Highly recommend!

Geoff was very personable and super helpful. Helped us buy our first mattress and when it did not…read morefit our needs he was even more helpful exchanging and getting us the mattress that we needed. He was able to work within our budget and found us multiple mattresses in our price point. Thank you Geoff! Will definitely recommend LA mattress on western and send all our friends to Geoff!

Geoff had great customer service and was very patient and explained everything so I could make the…read moremost informed choice for me.

I had high hopes for Sleep Number, but my experience was incredibly disappointing…read more I spent nearly $4,000 between the mattress, pillows, shipping, and related fees on what I believed would be a premium sleep setup. Unfortunately, the mattress that arrived felt nothing like the one I tested in the showroom. The in-store model felt supportive and high quality. What was delivered to my home felt more like a glorified air mattress. The pillow buying experience wasn't much better. I had to make multiple trips back to the store and exchange pillows several times before finding one that was even remotely acceptable. After three trips back and forth, I finally settled on a pillow that I still don't particularly like. For a company that markets itself as a sleep expert, I expected much better products. The entire trial period was filled with anxiety because I couldn't wait for the return window to open. I kept trying to convince myself I would adjust to it, but every night I was reminded that it simply wasn't comfortable. My fiancé would move a leg and I would feel my shoulders start to move from the motion transfer. The biggest shock came when I actually lifted the mattress and realized that most of what I had paid for was essentially an air chamber system. It was difficult to understand how a mattress at this price point could feel like it was made up largely of air. The fees made the experience even worse. I paid over $500 in delivery and related charges, which is far more than what many competing mattress companies charge. Most competitors offer low-cost delivery and free returns or pickups if you're unhappy. Sleep Number charged me a substantial amount to deliver the mattress and then another $250 to return it. Paying some of the highest delivery and return fees in the industry for what is arguably one of the lightest mattresses on the market is hard to justify. What really frustrated me was watching the pickup crew remove the mattress. They literally dragged it across my apartment floors and down the outdoor entrance onto a dirty sidewalk. Seeing how casually it was handled made it obvious that the mattress wasn't being carefully returned to inventory or even donated. It looked like it was headed straight for disposal. Knowing that, it's even harder to understand why customers are charged such excessive delivery and return fees. To me it seems like it could a way to fully cover their costs for the horrible mattresses even when customers are not satisfied. For a company that markets itself as a premium sleep brand, I expected a premium product. Instead, I received a mattress that felt nothing like the showroom model, spent weeks counting down the days until I could return it, had to repeatedly exchange pillows to find one I could tolerate, and ended up paying $500+ in fees for the privilege of returning everything. Between the massive fees, the difference between the showroom mattress and the delivered product, the pillow hassle, and the realization that much of the mattress is essentially an air system, the entire process felt more like a costly lesson than a premium purchase. This was one of the most disappointing purchases I've ever made, and I would strongly encourage anyone considering Sleep Number to carefully review the product construction, fees, and return policy before spending their money. My response to Chris V: Thank you for your response, but my concerns are not limited to the return fees or customer service. A major part of my disappointment is the mattress itself! I had horrible anxiety each night of the trial because every move I made was affecting my partner's sleep and vice versa. I haven't slept on an air mattress since i was a teenager and after night two or three i woke up and realized thats exactly what this was. In addition mattress I tried in the showroom felt nothing like the mattress that was delivered to my home. After spending nearly $4,000 on the mattress, pillows, delivery, and related fees, I expected a premium sleep experience. Instead, the mattress felt more like an inexpensive air mattress. To be clear, I do not expect to try a mattress for 30 days completely free of charge. I understand there are costs associated with delivery and returns. However, I find it ridiculous that I had to spend over $500 in delivery fees for a cal king mattress i can lift with one arm, that gave me a month of awful sleep and failed to live up to what was REPRESENTED IN THE STORE. My review reflects both the poor value of the mattress itself and the excessive fees associated with purchasing it. I would encourage prospective customers to compare Sleep Number with other mattress brands before making a purchase decision. I advise you, Chris, to have the team at the store along with upper management come up with a solution and reach out to me, as over the phone customer service could not provide any solution and were actually quite rude and talking over me.

Over a week ago I was on my everyday indoor bike ride when I spied with my little eye on a Sleep…read moreNumber van pull up and park in front of my kitchen window. I immediately said to myself Ooo, sleep number! That sounds nice. Of course I'd heard of them but I wasn't really in the market for a mattress. I found my way to their website to do a little further research and then texted my son asking if I could have a Sleep Number bed for my Christmas gift. That's sort of how gifts from him go. I never know what I want and often weeks and months pass and then I come up with something and he gets it for me. It's never anything as practical as a bed, it's typically boots, a handbag, jewelry... so I'm sure he was shocked at such an ask. He laughed at me and said Sure! He wanted me to go check them out in person before I got one to ensure I liked it. Luckily for me they have a location in Studio City on my regular neighborhood walk route. I kept forgetting to go in and eventually found myself through their door last Saturday. I was greeted by Damien who start to finish helped answer all of my questions. The entire experience was a breeze and I told him I'd think about it and get back to him. My son purchased the smart bed, base and frame which will be delivered ten days from now. This also includes the removal of my current mattress and box spring. If I'm lucky I can get them to drag my old frame downstairs too. I'm most excited about the sleep data, since I'm a big nerd and geek out on stuff like that. As a very active individual I am very much looking forward to some quality rest and rejuvenation in the new bed. I'm so thankful for my sons purchase and Damien's assistance, it's a serious upgrade from the HoMedics white noise machine I ordered months back to try and get some sleep. I'll update my review after delivery but so far so good. I've downloaded the app and I'm all set. Maybe I'll order a new set of bedsheets and investigate pillows next.

Went in to test mattresses and ended up finding the perfect one. Thank you, Étienne -- I truly…read morefound my mattress made in heaven... I can't wait to sleep in the clouds tonight. Twenty years ago I bought a mattress here and decided to come back -- best decision ever. Étienne made sure I was choosing the right fit and took his time explaining every mattress I tried. Sit 'n Sleep definitely hired the best sales rep -- more salespeople should learn sales etiquette from him. Gracias -- I enjoyed every second of the experience. Highly recommend coming here. -Carlos Moreno Jr

Mike Strand was an absolute blessing. I walked in frustrated looking for an adjustable bed & walked…read moreout feeling like a family. If you are in need of a bed you must go and see Mike. He is very informative and will find what you want so when you walk out you are happy & confident with your purchase. Thank You Mike....

Omg this place has everything! I have been looking for a one stop shop for my plants and not only…read moredoes this place have several options for soil for my plants, it also has almost any kind of plant that you're looking for! I got this gorgeous English Ivy that is now the masterpiece in my restroom They even have a rewards system! I cannot wait to come back!

Armstrong Garden is a beautiful place, nursery that has all types of plants, flowers, for indoor &…read moreoutdoors from shrubs, house plants, pottery, trees, garden solutions and more. A whole lot more. They also sell food, seeds, roots, soil, small, medium, large pots, different styles and colors of everything. Very durable and a tad expensive for my budget. Pots for your plants are so gorgeous. They do landscaping for people who own gardens (does not apply to me) and all the work the employees put in to those plants to make their customers happy and satisfied is a huge recognition. Employees are very knowledgeable, nice, and helpful. Also caring and understanding. A friend of mine had given me an indoor plant for my birthday last year and lasted me for a whole entire year and 3 months. It took the last breath and I went to them asking for help. It was a bit late. I am more of a flower girl than owning plants. I have had plants in my younger years. I ended up buying 2 new outdoor plants to put outside of my window/door. It looks very pretty. I have also purchased a Christmas tree from their lot twice. Established in 1889. That should say a lot about this lovely, beautiful garden/nursery. Big parking lot right in front of the nursery/shop, and 2 clean bathrooms. Thank you all.