I really like this Studio City location of Mattress Firm. Everyone I've encountered has really been focused on customer service. Ya know when you have a friend who works at a store and they take care of you, that's what it feels like. I purchased a bed for my parents last year and came back when it was time for a new mattress for me. From Racheal who assisted us last year with my parents, to Wayne, who helped me with my selection, great all the way around. Nicole, via text, assisting with possibly adding an adjustable base. Finally, I had to reschedule my delivery twice, Corrine was so helpful in expediting the delivery date. And then due to an emergency I had to reschedule a second time. Leo (the MVP Jalen Brunson of the crew) not only spent almost 20 minutes on the phone with me trying to work it out, he then called me after store hours, when he was done working with a customer in the store, and was able to make the change! This is a really good store with great employees! read more

Victoria was absolutely great to work with. Even though it was close to closing time, she still took her time to show us a variety of mattresses and made sure we didn't feel rushed at all. She really listened to my main concern...lower back pain, and was able to relate and guide me toward options that could help She was knowledgeable, patient, and genuinely attentive throughout the whole experience. Victoria made the process easy and enjoyable, and she was very warm, personable, and fun to shop with. I really appreciated her help and would definitely recommend working with her! read more

We had an absolutely wonderful experience at the mattress firm in studio city, Racheal asked us all the right questions about our needs and showed us 3 options that all fit in them. She helped us make the right decision about which one was best and she was very thorough when reviewing our warranty and other policies we needed to know about. It was a very stress free experience and we got a free bed frame! read more

Was very pleased by our purchase from MF. Racheal and Robert were over accommodating on our purchase on the kings down crown imperial mattress and infinity massage chair. Their customer service was over the top and they offered us a great Memorial Day discount. read more

Mattress Firm Studio City - Imperial crown mattress - Furniture Stores Near Me - Studio City, California

I went in with my kids a couple months ago looking for a mattress for my teenage son and decided to check out the prices. Nye the manager was so helpful and patient with taking the time to walk us through all the different options. I wasn't expecting to buy a bed the same day, but we found a bed that we loved and was in our price range. I thought I was going to need a box spring, but there are so many new options now that he didn't need one and was able to get an adjustable mattress frame with a different type of mattress. He loves raising the head up and lounging in his bed. Thank you Nye! Mattress Firm, she deserves a raise. She gracefully managed to have me spend money I wasn't even planning on spending! read more

Came in to buy a mattress for the first time in 15 years. Monica helped me out and was professional, friendly, and helpful from the jump. She worked with my budget, understood exactly what I was looking for, and got me in and out in way less time than I anticipated. Got a great deal, didn't feel pressure, and am stoked to get my new bed. Thank you Monica!! read more

I order this bed over the phone and the entire process was very easy. I have never placed a bed without trying it but the customer service was very helpful and suggested a few options. They also discounted the cost of setup and the frame. The delivery was right on time and the staff was very professional and in&out of there in 10 minutes. These guys are great and I would definitely go back in the future. read more

My husband and I had a wonderful experience here. Nye was a great sales person. Though they were busy, Nye and her team were on top of it. She made us feel valued, answered all our questions, made us feel heard, and did not pressure us into buying something we didn't want. We left with an ordered king sized Tempurpedic bed, stand, and two pillows. We love our new bed and pillows. Been sleeping so well since we got it. Worth every penny. read more

I went in to browse mattresses at the Granada Hills location and i came out of the store feeling great with my purchase. My salesperson Darren did an amazing job finding the right fit for my needs, he explained to me the value of having a good mattress. It is not only a purchase but an investment in yourself, Darren thank you for your excellent service and patience. read more

Darren was incredibly helpful and a joy to work with! He found us the perfect mattress in less than an hour.. we will definitely be back for future purchases with him! read more

Nye was our sales person. Incredible service. So knowledgeble. DID NOT press us to buy. showed us all the options, all budgets. It was such a pleasure doing something most of us hate doing. We left with a new mattress system and a massage chair! Highly recommend. Very, very inpressed. read more

They sent us different pillows and Rachael is unpleasant. Here's what happened: We loved the Tempurpedic mattress and the Tempurpedic pillows on display. Robert said he'd throw in a set of those pillows (cause we were getting some kind of promotional credit that covered the price for two new pillows up to $125 each pillow) if we bought the mattress. We said ok. Then Rachael took over at the end and gave us the sales pitch for the mattress protector but midway through her speech it was not sounding good to me so I tried to interrupt her and she spoke over us and continued talking. I interrupted again and she said "let me finish" with a bitchy tone..and continued. My wife and I looked at each other awkwardly. Her sales style made us feel pressured to buy it so when she stopped talking I quickly interjected and I said to her, " We don't respond well to this type of pressure". She put on her best fake smile and explained that she was just trying to help us and that they would never pressure anyone and suddenly walked away. I wasn't sure if she was being sarcastic or what, so I got mad and almost walked out. My wife convinced me that the mattress was a good deal and that we were getting some nice Tempurpedic pillows thrown in, so we walked over to Robert who has a very nice personality, we politely declined the mattress cover, and we closed the deal for the mattress and pillows. A few days later, we get different Tempurpedic pillows delivered than the ones on display in the showroom. Apparently the ones in the showroom are more premium than the ones they throw in with the deal and they cost more than $125 each. I called to speak to Robert but he wasn't there today so then I called a different Mattress Firm location to see what they could tell me. After I explained, the manager at the other location told me that the most Robert would be able to do is to offer me 30% off a new set of pillows because they don't take returns or exchanges on pillows. This made me angry because that wasn't the deal. I don't want to buy new pillows even if they give me a discount. I said yes to the mattress cause I thought we were getting the nice pillows. So either Robert didn't know, or he intentionally lied to us and thought we wouldn't notice that the pillows are different. read more

My husband and I went to Mattress Firm in Studio City excited to finally buy a new mattress. We had saved up and set a budget of $1,000, and the salesperson we worked with was friendly and seemed genuinely helpful at first. We left the store feeling good about our purchase and confident that we'd made the right choice. That changed when the delivery was scheduled. We got a call confirming that our order was for a king-size platform with a queen-size mattress -- which made absolutely no sense. During the sale, the salesperson had asked several times if we wanted that combination, and each time we clearly said no, only if we were also getting the matching king mattress. We even confirmed it with his supervisor before paying. Then came the phone call that really ruined the experience. The salesperson called us, clearly upset, raising his voice and even using profanity. He was angry that we refused the incorrect delivery and insisted that he had asked multiple times, as if we hadn't been clear. We tried to explain calmly, but instead of helping us fix the mistake, he just kept arguing and blaming us. It was unprofessional, uncomfortable, and honestly pretty shocking. At that point, we decided to cancel the entire order. We had already stretched our budget far beyond what we planned, and to be treated that way after spending that much money felt awful. What started as a great shopping experience ended in frustration and disappointment. I truly hope the management addresses this, because no customer should be spoken to or treated that way -- especially when all we wanted was the mattress we thought we were buying. read more

I cannot say enough good things about this Mattress Firm location, especially the store manager Nye. This woman is amazing, she not only helped us find exactly what we were looking for, but she did so with patience, kindness, and a world class attitude. And to top it all off, she listened to our budget constraints and did everything in her power to get us a great deal. I highly recommend this store to anyone looking for a safe and supportive mattress buying experience. 10/10 would recommend! read more

I spent a few hours with Racheal shopping for a new mattress. Racheal was polite, helpful and a wealth of knowledge and patience. She provided excellent service and advice. We love our new Serta Hybrid mattress, box springs and pillows. Also shout out to the delivery team who came bright and early and provided top service. read more

On 7/27/25 Nye B (Manager) mistakenly charged my purchase of a mattress/boxspring at the Studio City location to the Glendora location, except the problem was she told me Glendale, not Glendora. Instead of admitting to her mistake, she blamed the uninvolved Glendale store for incorrect inventory data. Then When i asked for a refund she ignored and lied to me saying "Dont worry it was initiated." Fast forward over 1 week i still have not received my refund or any explanation or apology for what theyve put me through! If i hadn't called every other single mattressfirm in the area i never wouldve learned the truth about what went wrong for my order because Nye B is the manager of that location and has the authority to lie and deceive and not take accountability for her actions. The other locations appear to be more helpful as they fixed my problems more than she did. They also initiated my refund for me on 7/30 not 7/27 when Nye B lied to my face. Now i have to wait even longer for my money back... Also MattressFirm literally has no customer service department FYI NYE B i hope you get held accountable for your actions read more

Seth was very helpful. Answered all questions and suggested options. We ended up ordering online but Seth made it much easier to narrow down choices. read more

Mattress Firm Studio City - Sale on Beautyrest mattress - Furniture Stores Near Me - Studio City, California

Racheal has been horrible to work with. Is not helpful or professional, upcharges for no real reason, lies and does not follow through with what she says. Would give 0 stars if I could. read more

If you need a new mattress you must go here! I went in today and I'm so glad I did. I'm very lucky I met the wonderful, kind, patient RACHEAL. wow she's amazing and knowledgeable. She guided me expertly to the mattress that met my needs. I'm not great at making decisions and she couldn't have been more patient and helpful. The store has many options and it can be overwhelming. With her expertise I felt comfortable and supported (literally and figuratively). Go here -ask for Racheal - trust me. read more

I had no idea the details that go into mattress shopping. I am so grateful I met Racheal as she was so knowledgeable and asked me questions to point me in the options that coincide with my answers. She was so patient and pleasant to work with as I was getting a new mattress for my parents room here. We all want to take care of our parents and I am glad that we got a new mattress to make sure they are comfortable. Racheal was so kind and amazing that the process was so easy. She is definitely the go to and worth the wait. read more

Horrible customer service by Racheal. She was rude, and unprofessional. This is the most uncomfortable mattress I have ever slept on. I'm typing this at 2:30am because I can't sleep. It's awful. read more

Great deals and outstanding crew. So I was calling around looking for a good deal on a mattress and these guys had some overstock that ended up being a great deal. The showroom is nice and clean and the employees know their stuff without being pushy. Cliff is a great dude with lots of knowledge about the industry. Cris the manager was generous enough to approve the great deals and she has a lot of patience and understanding for the customer. She really went above and beyond as a manager. I must give a special shout-out to Seth. He is the first point of contact with this whole experience and he's as genuine and kind as a stranger can get while doing business. Not once was he trying to make a "sale," he simply just wanted to help me, the customer. My daughter got sick during this experience and Seth would keep in contact with us to make sure deliveries and questions were all answered. Most people wouldn't do that. Nice to see good people still out there. Excellent work Mattress Firm Studio City! read more

Went to Mattress Firm labor Day weekend to find a bed for my new condo a the great sale prices. I haven't bought a mattress in over 15yrs so I was not looking forward to it. However, Racheal and her team made the process painless and we were out of there in 30mins! We were greeted immediately then passed off to Racheal. She was very knowledgeable, friendly and didn't try to upsell me just because. My mattress was just delivered and the guys were on time, good communication of delivery and only took like 10mins to set it up. I would definitely recommend Racheal and Mattress Firm for anyone who needs it. read more

My boyfriend and I came into this location on two separate days - we were helped by Seth who was very friendly, helpful and knowledgable. When we came back the next day we were helped by Racheal who was able to answer every single question and also kind of anticipated our needs before we even knew what to ask about. Customer service is huge for me and I can't stress enough how amazing Racheal was - she made a purchase that we thought would be daunting and kinda scary very seamless and pleasant. read more

My partner and I stopped into this store and were delighted by the customer service, friendliness and store options. Sleep Expert, Robert, helped us pick out a mattress and ran several options for us. Then when called into confirm our order Ms. Racheal was so helpful and fun! Thank you to both of you for making this experience so enjoyable! read more

I desperately needed a mattress and went to Mattress Firm Studio City. The lady who helped me was Racheal. She was so helpful in helping me find one. I explained I know nothing about picking out a good mattress, and told her I need something within my price range. She took the time showing me around. She was so patient, explaining everything so I understood what she was saying, even though I asked her to repeat some of the things she was saying, she was understanding, knowledgeable, and friendly. She didn't make me feel pressured or that I was taking too much of her time, I was there for awhile. I am happy with the mattress I finally purchased. If I ever need another mattress, I would go back to Mattress Firm and hopefully Racheal would still be there. read more

My wife and I went to Mattress Firm in Studio City this Labor Day and were fortunate enough to have been served by Ryan, who took us through the various options and guided us to the right mattress, which we bought. We had done some preliminary research but he did a great job showing us the mattress options that would best meet our needs. He was extremely knowledgeable and personable. I would highly recommend Ryan at this Mattress Firm location! read more

After a terrible experience with condescending sales person at sit and sleep in Tarzana I hoped in my car and headed here. Jason greeted me at the door with a smile didn't try to upsell me. Walked me through my options that fit within my budget. Was knowledgable and professional. Got my mattress after the long weekend and am loving it. Highly recommend this store and Jason the sales person. read more

I've been overwhelmed looking for a new bed, I went to two different locations prior to coming to Mattress Firm. I went to two different competir locations but in one, I was being followed the entire time like I was going to steal a bed and employee with no knowledge. The other location had two stories and overwhelmed with so many choices. Then, I came to this location and Rachael was the only employee working but even thought she was helping I just wanted to share my awesome experience with you all. Recently, I visited a mattress store and was lucky enough to meet Rachel. She was such a lovely person who went above and beyond to help me select the perfect mattress for my new home. Rachel was very knowledgeable about the beds and took the time to explain the differences between them without being pushy or overbearing. She asked me questions about my needs and preferences and based on that, she guided me towards the right bed. I was initially planning on getting a Full bed, but after trying out a few beds, I decided to go with a Queen. Rachel's expertise and friendly demeanor made the whole process a breeze. I highly recommend visiting this store and asking for Rachel if you need a new mattress. She really knows, the value for the company and works with your budget needs as well. read more

This location is awesome! Seth was very helpful, friendly, and professional. I left with a very comfortable mattress and a base to be delivered to me. Highly satisfied and would definitely recommend! read more

We have been dreading buying a mattress, it just seems overwhelming and a large purchase, it is like buying a car. We have gone to a couple places and we were ignored or we were pressed by sales people. However, we went to the Mattress Firm by Laurel Canyon/Ventura in Studio City CA - and we had a great time. We were there about 1 1/2 and the time flew by, mostly we were there so long due to our indecisiveness. They have a great selection and it is at first overwhelming, but with the guidance - by the Mattress Firm salesperson Racheal who was patient, informative and a lovely person to interact with- we were able to understand what the perfect bed for us was/is. When we finally made our choice she had us out in about 15 minutes. Was a great experience, highly recommend - def go see Racheal (sorry if I misspelled). read more

I hit my head hard when I tried to lie on the chosen mattress. Very inconvenient options for evaluating mattresses at a discount. It's a pity read more

Can't say enough good things about my experience with Mattress Firm. Jason was outstanding in his knowledge and ability to listen to our needs. No pressure, just great help, great prices and all around good customer service. The delivery was even a little early and communication was great. Will refer my friends! read more

Came in desperately looking for a new mattress and Robert was very nice and helpful. I always prefer a firm mattress so I decided to go with a firm hybrid but when it arrived, I felt like I was sleeping on a wood plank. Thankfully they had the same mattress in medium and Robert kindly helped me make the exchange - which was quick and easy. Now I'm very comfortable in my new bed =). Thanks Robert and Mattress Firm! read more

I bought my first bed on my own yesterday. Cliff helped me. He had great customer service and was able to find the perfect bed for my needs. We did it all under an hour. I appreciate the great customer service. It made me feel comfortable and truly lifted a huge weight off my back! read more

Cris was fantastic! She was very knowledgeable and helpful and got me exactly what I needed in a short amount of time! I definitely recommend this location! Thank you Cris!!! read more

Rob is the absolute best. He helped me find a perfect mattress that was both within my price range and great for my back. I've been sleeping on it for months and I'm obsessed and came in to get a matching pillow because he had such good customer service. read more

CRIS IS THE BEST EVER!!! Absolute rockstar. I was moving across the country and Cris couldn't be more helpful about finding me the right mattress within my price range. I left very very happy. Thank you Cris!!! read more

Racheal was extremely helpful. She walked us through a dozen different mattresses and highlighted the pros and cons of each. No over selling - just very informative and extremely helpful. 10/10 read more

I just wanted to share my experience with Mattress Firm Studio City. My experience was amazing! I really couldn't have done it without Jason. He was so patient, calm, and easy to work with. Other mattress stores I had been too before that, I had felt that they were just trying to sell me on the more expensive Matress. Jason was different, he took the time to understand what my wife and I were looking for and really stuck with our price point and took it very seriously. If you are looking for a Mattress and want great honest service, you must go to Mattress Firm Studio City. I don't know about the other sales people so I can't speak for them, cuz I only dealt with Jason. I just go by my actual experience when giving a review. I'm sure all the other sales people are great as well, but my advice is to request to work with Jason if you do go there. Jason is awesome! Thank you Jason for helping us, giving us the best costomer service, and better sleeping nights for my pregnant wife and myself! read more