How do you start this review? Wishing I hadn't opted for my second visit to Los Arcos? I'll go with that. Hubby and I stopped in today February 19th right before lunch. I ordered a Carnitas lunch and hubby ordered fajitas. Both of us were sorry we ever stopped again. Our first visit should have scared us off but No, we went back for more sub par food. I always try to give everyone the benefit of having a bad day, or bad service. This lunch was disgusting. I'll start with hubbys cold fajitas. No sizzling cast iron platter, no steam or sizzling platter. I even asked my hubby if they were hot. He said they were hot. (Mind you the table next to us had a sizzling and steaming hot platter served while we were seated). So that was a disappointment. 2 minutes later my Carnitas plate arrived. I didn't immediately take a picture but I dug in to the beans and rice first. They were warm but instantly I could tell they weren't made today. They actually had an aftertaste to them. Then I looked at all the fatty pieces of pork on my plate but the real kicker was the avocado on my plate... then you look at the pico de gallo... with unripe yellow tomatoes... I tried to eat it. I couldn't even eat half my plate. NEVER AGAIN!!!!! read more

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Ordered cheese steak, asked that cheese be "on side" as their steak can be rather fatty and it was, food was palatable, upon paying realized they charged an extra $5.00 to put cheese in a very small bowl. On "the side". The same as if strewn over steak! Will have second thoughts about returning? read more

Great food. Super kind and fast service. Would definitely recommend. Salsa was the perfect spice

The food was fresh and hot and tasted great. The service was awesome. Clean restaurant. Clean bathrooms. They were so nice and let us come in as we arrived 15 minutes before closing. We will come back! Loved the T-bone steak and grilled shrimp read more

Los Arcos Jalisco Mexican Restaurant - T-bone steak with lots of veggies - Mexican Near Me - Benton, Kentucky

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We dine regularly at Mexican restaurants in all different parts of the country. This place is not even close to authentic, but I M in Western Kentucky. Our server spoke no Spanish at all. She didn't even know what chilaquiles was when I ordered it and it's on the menu. Poor girl looked terrified. Did I mention we were the only table in the place? My ordered us cheese dip and the server brought it and spilled some on her hand and proceeded to lick it off her hand (please no KY stereotypes). Brought my wife fajitas on a plate with no tortillas. We asked for some tortillas and they brought my wife a look warm packet with 2 tortillas in it. I could go on to tell you the blandness of everything or the fact that the chilaquiles looked like chicken nachos without the cheese. Taco Bell is more Authentic than this place. Not a good experience for this yankee. read more

For 20 years it was our go to place. Last year or two service very poor and food is simply not what its been. I normally never review these places my review is not returning so we haven't. Used to be every Sunday or 3-4 times a month then as quality declined over 3-4 years been several months since ladt c Visit read more

Terrible customer service, would not speak to us in Spanish in the beginning. The food was horrible, the rice had frozen spots and tasted bad. Not to mention a random piece of jalapeño in my food read more

Los Arcos Jalisco Mexican Restaurant - Chicken cheese and right. And jalapeño?? - Mexican Near Me - Benton, Kentucky

I eat here often, and the food and service is always great! Street tacos and the fajitas are two of my favorites.

I went there in December 2023 with a bunch of gals from church. My food was fine, but one of my friend received burned food hidden under lettuce. I'm not planning on ever returning there. read more

The food was good but the service was majorly lacking. It was a week night, not busy. We were without chips and drinks for a while, when the server would walk by, and we would ask, he would not even acknowledge that we were speaking to him. The food came out all at different times. My husband got a plate that came with a enchilada, quesadilla, and burrito. The enchilada and quesadilla are exactly the same dish. They are just folded differently lol. Took forever even to check out because no one was at the register. read more

Ordered Pollo Verde. Always was my favorite. This time was told they don't have it? So I asked what do they have similar. Chicken and broccoli is my preference. Offered something with chicken and vegetables and don't even know if it's on the menu. Never heard of it. Ordered that and fajitas as this was our date nate meal for New Years at home. A treat to ourselves right? WRONG!!! What I Ordered vs what I got was a total shock!! The Vegetables were the frozen Medley kind. The crinkle cut carrots and stems of broccoli and califlower! I expected the casa Blanco as was served on the Pollo Verde but was charged extra. The chicken was NOT breadth meat...it was boneless chicken thigh! I called and complained to the manager and she offered to remake the food. Uhhhh, no thanks I prefer to not gamble on that it be worse then what I got. So I chalked it up to another bad experience. I will never go back. Last few times have been horrible. I never complain and always understand the understaffed situation but too many times to mess up. read more

Los Arcos Jalisco Mexican Restaurant - Vegetables medley frozen mix ,chicken thigh, rice and beans - Mexican Near Me - Benton, Kentucky

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Went here with some friends Sunday afternoon for lunch and it was not delicious. I had a chicken quesadilla with a side of guacamole and the guacamole had no taste at all and was very plan. I don't think anyone at my table of 6 was really impressed with their meal except the service was fast and they were very friendly. read more

We arrived before dinner hour, and we are glad we did, as the local crowd quickly filled in all the tables -- even on this midweek evening! The chips and salsa (free) were extremely fresh! We are vegetarians so we loved the wide variety of vegetarian choices labeled in its own section! All the options we chose we well plated and of plenteous proportions. The server was polite, quick, and anticipated our needs. We are well and it was fresh and healthy...for the price of a Taco Bell meal! We are amazed that this incredible place only has 12 reviews.... read more

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I just ordered $50 worth of food, carry out. When I got home, I realized that all my containers were indented and food was poured into the bottom of both of my bags. I called to let the manager know, heads up, your employees are not closing the containers. There's a pandemic right now, closed containers are more important. The manager told me that there is a sign to check orders before you leave, so it was actually my fault. So if management believes you must audit their work before completing a purchase, what we're not allowed to audit in the kitchen... With that type of management, I wouldn't risk it if I was you... read more

Service was excellent, waitstaff were very nice and attentive but the food was not good at all. 4 people and all ordered different plates. Food came out cold or luke warm. One of the meals was chili relleno and the pepper was so small we weren't sure it was in there. Tacos had no flavor. Would not recommend for the food and being a dry county don't know why anyone would go there. read more

This was probably the worst Mexican food we've ever had. The chips were stale, my chile relleno was miniscule and drowning in a plate of overcooked cheese, my husband's street tacos were filled with inedible pieces of tough fatty meat. Even his bean and cheese burrito was terrible. The only decent thing was the chicken soup, but I've had better versions everywhere else I've ordered it before. So disappointed ...the place looked cute and the wait staff seemed nice. read more

Only ever eat chicken nachos when I go to Mexican restaurants. So delicious. The salsa isn't the best I've had but still good. read more

Los Arcos Jalisco Mexican Restaurant - Chicken Nachos so yummy - Mexican Near Me - Benton, Kentucky

I'll just start off by saying, this place is an unexpected, pleasant surprise! I'm from California and have pretty high standards for what good Mexican food is, and I have to say, they've exceeded my expectations! There's so much flavor packed into their food, and you can really taste the authenticity in every bite. Not only is the food great, but the service is even better! Everyone is so friendly and attentive, and you really feel right at home here. 10/10 recommend! read more

Excessive wait time, with a near empty restaurant. By the time our food arrived the queso looked like it had been scraped from the bottom of a crusty pot and by the time our main course came out it was room temperature and was not a very tasty meal either. My family of 3 was very dissatisfied from the start to the end with our dining experience. read more

Service was terrible food was late and cold the female waitress never came back to refill or ask how that thing's are going. Sadly we will never visit again read more

The food is really good here. We love the salsa. I love a chicken dish they have with a raspberry sauce. My husband likes the cheesesteak. So far everything we have tried has been excellent. read more

Another one of our mainstays in Benton until they priced themselves out of our price range. Use to be able to mitigate that a bit by going for lunch instead of dinner but since they keep shortening their lunch hours that's not possible anymore. When they first opened lunch was until 4 for many years, then 3:30, then 3, now it cuts off at 2:30 & since my lunch hours haven't changed I rarely get to go anymore. Everyone is getting stupid short with lunch hours anymore. read more

This was our second visit to Los Portales and we had another filling affordable meal. Everything seems fresh though they may be lacking on presentation at times. We both ordered a la carte items. I ordered a Chile Relleno (bell pepper, beef & cheese) and a Chile Pablano (pablano & cheese) with a guacamole salad. The chiles were tasty, but lacked on presentation. The Relleno was mostly a sea of cheese with a piece a pepper and ground beef swimming in it. The Pablano had more topography as it uses a whole pepper, but the brown enchilada sauce on it threw me off. Both were tasty and met my low carb needs. My wife got a side salad and chicken soup. The soup was huge, quart sized ($6.50) and seemed very fresh including fresh chunks of avocado and cilantro. Needless to say, she had leftovers. read more

Kentucky BBQ... makes sense. Kentucky Mexican... bwuhahaha. It actually does! Coming from a Mexican household I can say that the carne asada was well prepped and generously portioned. The manager said they used to serve it on two plates. Oh yea, the price was extremely affordable! You may think the service is slow when they bring out others' plates and yours. Don't be fooled. That's because the carne asada takes a little longer. You'll be happy when it arrives. read more

Went here on Christmas eve and it was great! Service was fast. Food was fresh. Clean and pleasant. Couldn't ask for more. :)

Service was friendly. Food was ok. After spending time in New Mexico it was a disappointment. However it was one of the few places open traveling to a reunion and it's clean. read more

Pretty decent Mexican restaurant. Food is fresh and service is good. Something about some of the seasonings that I don't like as much as some places. But overall solid read more

Needed a quick delicious meal on the way to Murray and that is what we got. Both our kids ate a chicken rice bowl and my husband and I split a chicken fajita. We always get extra beans and rice with additional tortillas.yum yum. The service was quick and good and the food was served hot and delicious. read more

Had a group of about 30 family members in town for a reunion. This place was amazing !!! Superior servers and excellent food. I would highly recommend to anyone. read more

Super good carnitas, the salsa wasn't flavorful and the spicy salsa wasn't spicy just had a lot more cilantro. I don't like biting into big chunks of cilantro. The carnitas were awesome and other dude had Fiesta fajitas that were good AF. The waiter was too impatient. He was halfway gone to get what we asked for before we finished telling him everything so he ended up getting pissy with us cause we had to ask for something else 3 times in a row. The carnitas were so good. read more

The food was not that good. We both ordered burritos the burritos only had refried beans in side. will not be back.

We have been coming here since they opened and at one time would have said best Mexican cuisine in the area! Unfortunately the last 3x we have been it has been complete failure. The fajitas were made with what taste like stew meat, there were peas in our guacamole. I'm pretty sure they meant to process those up.. Oops! read more

A must eat. Authentic Mexican thr fanita quesadilla is to die for. Don't forget desserts yummm

Decent Mexican food, prompt service, however, once in a while the steak is really fatty. Never get it covered with cheese as you can not see the fat. Get cheese on side if ordering the cheese steak. Other items very good. read more

this is the most quality mexican food in this county and maybe even this region of kentucky. i highly recommend eating here especially on days when it's not super crowded. amazing food amazing atmospher definitely top 5 in this region. read more