I tried this place a few weeks ago via Uber Eats delivery and sadly was very disappointed. Uber Eats said they were open til 2am, so I thought that was great and everything would be fine, since I was ordering around 9 something PM. Well, as always, I should've consulted Yelp first as I found out later they really close at 10. So I take partial fault on this one. However, what transpired next should never have occurred.
The restaurant took on the order right before closing with no intention of making fresh food clearly, but yet they sold everything full price while giving me old scraps. The only reason why this isn't a one star is because I didn't get sick. I ordered a variety of items: caldo de pollo (chicken stew) which comes with corn tortillas, a steak sope - which I've never tried before, a side of rice, and a corn tamale. Let me break things down:
First of all, I didn't receive a corn tamale at all. I'm guessing they ran out, since it was near closing time. That's understandable, but there was no note or phone call for the substitution like I'm accustomed to from other places when they run out of things. I instead received an extra side of rice, I'm thinking to replace the tamale (but not entirely sure as it could also have been a side to the soup and they just forgot to bag the tamale). In any case, I would've accepted this as I normally love Mexican style rice. However, both servings of rice were completely dried out and tasted old like they'd been sitting under the warmer all night.
Next, the steak sope, which I've never tried before, was very lackluster. The meat provided was super gristly and the base tasted like soggy cardboard. Additionally, there was barely any seasoning to speak of - not a good first impression of the dish unfortunately.
Finally, the main dish - the caldo de pollo was unacceptable. I was charged full price for cold soup (mind you, I don't live very far from the restaurant), but worst of all, there was only one piece of chicken, two small slices of carrot and one baby size half-slice of chayote. Now, once again, I know they were almost closing, but if they were not intending to make fresh food and serve a decent, reasonable portion, then they should've cancelled so I could get a full refund. I should not have been charged full price for what was left in the pots and pans before they were scraped out for the night. The tortillas that came along side the soup were no better - dry, burnt, hard, etc. I see some people had good experiences here, so that's great, but they should afford all their customers the same consistent quality if they're going to serve at all. Unfortunately, because every single item was served in such poor quality I have no desire to order from here again. I wanted to try something new, but I'll have to stick to Don Pedro or El Indio for now. Luckily, Uber Eats refunded me for the missing tamale, but I had to take the loss on everything else. read more