Beautiful place. Seriously the rapids are gorgeous and so much fun! But this is the only place Available for food and drinks in the area. When we arrived, we asked for a Mezcalita, and were told that they would be literally TWICE the price of a regular margarita because they use mezcal instead of tequila (even though the tequila and mezcal shots were priced exactly the same in the menu. How does this make sense?). This lady just took advantage of the fact that the item was not in the menu to try to rob us.
We decided to go with the regular margaritas and when she came back, she brought us two frozen drinks. Small disclaimer, I travel to Mexico very often and have never in my life been offered a frozen margarita unless I ask for it. Furthermore, as a former bartender, I KNOW that the typical, real margarita is served on the rocks. Given the situation with Mexico's ice, we were weary to drink them as we really didn't want to get sick, so we kindly and politely asked her to change it for us.
She said she would, but that we'd have to pay for those drinks as well. After going back and forth about why we shouldn't pay for those drinks, she said she'd ho to the bar to ask if she could swap them for us. Of course I went with her because at this point there's no trusting this lady. When I get there, she explains the situation to the bartender and then stares intensely into her eyes while saying "and I told her that she'd have to pay for the drinks. Right?" Attempting to get her to agree, which of course she did.
After telling her I wasn't paying for a drink I wasnt consuming she said they'd change it, abd then proceeded to tell her in spanish, in front of me, to just dilute the drink and put ice in it so that it wouldn't look frozen. To her bad luck, I'm spanish and understood every word :)
After confronting her about it and going back and forth for about an hour, they FINALLY made us our drinks. Super weak of course, because at this point they hated us! I had to stand by the bar and watch fove employees stand on the other side, looking at me while very evidently talking bad about me and making me feel very uncomfortable. We were super hungry but refused to order food there just to have something nadty done to it while we were not looking. We paid our entrance and had to end up leaving early just to grab food somewhere else. Day wasted. read more