I had a great experience here. The team is honest, diligent, and truly cares about their work. They kept me updated throughout the whole process with excellent communication, and most importantly, they delivered the car right on schedule as promised. It's hard to find a trustworthy mechanic these days, but this place is definitely it. read more

fixed the water pump for my prius at a very reasonable price. Much more affordable than the dealer, who charged $2,000. Do recommend.

I went here for the past 5 vehicle problems and never came back for the same reason. As little to a flat tire to insurance claims I know they will have my vehicle back in shape or even better than before. 5 Stars all around. read more

Lottie auto body is my go to auto body repair shop! They are quick efficient and always looks to find the best prices to fix your vehicle.

I have patriated Lotte autobody for over 10 years. I honestly strayed once due to less-than-optimal job in my opinion in the past, prior to Alan coming on board as the new manager. Since then, I had nothing but praise with the quality of the job & service. Whatever they did with the paint, it's magic. You can't tell where the accident began or ended. They also took care of minor blemishes not related to the accident & polished the opposite side of the headlight so it's not obvious the car was in an accident. That's dedication to customer service and meticulous care; which was voluntarily done. Other shops will only fix what was quoted by the insurance company and leave the other headlight oxidized & make the accident seem obvious. If you have the car towed directly to Lotte, they will take care of the insurance & rental so you have one less thing to worry about. I truly hope I don't get into another accident but at lease I will not have an anxiety worrying about how the car will turn out if I leave it with Lotte. They truly did an amazing job. Thank you Alan. read more

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And was completely completely ignored by over four employees who were going about their day as if I wasn't there. I have never felt so ignored! I said hi to the person at the front desk and they literally just looked at me. Why would I, a paying customer hire you for a service if I wasn't even veining acknowledged? A second customer came in and had the same experience. I won't be back. read more

Had both sides of my car scraped against a brick wall in NYC due to a narrow parking space. After moving to NJ, I found Lotte Auto Body and they helped me restore my vehicle like it's brand new! The before/after is absolutely astonishing and I was amazed they were able to fix this within the same week (3-days no less!). They also cleaned my entire vehicle inside/out! Top service without overcharging at all. They also accept most insurance and will help get you the best price. I've also done regular oil changes with them a few times a year. Service always takes around 20-mins for a standard oil change (I recommend calling in advance as they can get busy). While changing my oil one time, they also helped patch my tire as they found a nail there! I would have never known if they didn't tell me. The patch was only an additional $15, which I was truly thankful for. Reasonably priced, great people & excellent service! I would highly recommend them. read more

I had the front lower control arm replaced as he recommended. After that, the steering wheel didn't return to the center automatically whenever I made a turn. So I had to stop by 2 more times and he tried to fix it but failed. I eventually had it fixed by another repair shop and the mechanic said the wheel alignment was not straight and that caused some damages to the tires and wheels. lower control arm 교체해야 한다고해서 했는데, 핸들을 돌리면 자동으로 원래자리로 안돌아 문제 생겨서 고생했네요. 2번 다시 맡겼는데 문제 해결 안되었고, 왠만히면 그냥 타라고 하더군요. 결국 다른 정비소가서 고쳤는데 그 메카닉이, 이전 작업때문에 얼라인먼트 틀어져서 휠과 타이어에 데미지 갔다고 함. 계속 타고 다넜으면 큰 일 날뻔했네요. 참고로, 2년전에 코스트코에서 새 탸이어로 바꾸면서 휠 얼라이먼트했고 문제없이 타고 다녔었음. read more

If I could rate w 10 Stars I would. Lotte Body Repair took care of everything w insurance & car rental. Excellent communication, professionalism & service. Needless to say my mangled car is back to looking BRAND NEW!!! Im thrilled with their work. THANK YOU LOTTE!!!!! read more

The best service I have ever experienced throughout here and Korea. The manager is very professional and diligent in processing insurance claims and repairs. He knows what it means by "listening to customer & serve customer". I would highly recommend and also like to thank again those who worked for my case so hard. read more

Had a broken mirror for my wife's 2010 civic. Came in, he gave me a great price. Schedule and rescheduled us . Patient, priced great, great business location. Highly recommend for all in area. read more

Wow!! I've never in my life had a better experience dealing with an Auto mechanic shop. I've literally been to 4 Auto shops and always paid a bunch of money & got ripped off cause the problem still persist. Im so lucky I came here. My Honda Pilot got fixed for a low cost. So fast and with-out any lying or games & the best part of it all. The owner of the place who is there everyday. He is so nice is unbelievable. To have so many customers and always maintain the best customer service. This mechanic shop deserves an award for best Mechanic shop in New Jersey!! & I've never wrote a review before, but I had too! Thank You!!! read more

Not only are they reliable but the mechanics here are the most respectful and hardworking people I have ever met! I will come here for all of my car services in the future and the price they set are very reasonable! I would highly recommend! read more

This place is great. Very honest. Very knowledgeable and does quality work. I have taken my cars there for everything from oil changes to major repairs. Highly recommended. read more

These guys are great. I have been bringing all my cars to their shop and they have always done a great job quickly and professionally even when I needed it asap to get back on the road. I have recommended their shop to all my friends and family. read more

Lotte Auto Body is an extremely legitimate business, very honorable, they do over and above what they charge for, never up shot ting , There prices are below most, there workmanship is excellent, they have serviced my company vehicles and personal vehicles Francis H Walsh,...Walsh Contractors LLC, WALSH CHIMNEY read more

Lotte Auto Body - Body Shops Near Me - Palisades Park, New Jersey

I can quickly come here for an oil change. I also got my brake pads and rotors fixed (they had to order the parts and I had to come Back) in 30 minutes. I trust that these guys know what they're doing and ask for a very fair price for it too. If you speak Korean, that's a plus. read more

I used to be a regular customer here but they tend to overcharge. Went one day to inquire about a front bumper repair cost - they offered a $400 repair fee with 10% student discount. Went over again the next day after I decided to have them repair my bumper - they denied any discount given and said they would charge $700 for a bumper replacement instead. Needless to say, found somewhere else where I got my bumper replaced for $350. Not a fan of their inconsistency read more

Took ma whip here to Lotte for many reasons and I gotta say, I wasn't disappointed a single bit! They were quick and just an amazing job. Thank you Lotte family, ya'll best read more

An extremely fair and honest outfit, not to mention a savior. I had just pulled up to the stop sign right in front of their shop heading into ShopRite in Pal Park. As I attempted to pull ahead my passenger wheel literally caved in (the stabilizer bar broke). "Jimmy" raced out to help. He jacked up my car and him and his mechanics put the wheel back on and managed to get me out of the middle of the street and into the shop. Their first question was, do you need to use our phone to call for a tow? I looked at him and said, can you fix it? Seemed natural but he wasn't really looking to sell me, just genuinely help. They looked at the car, kept it until Monday (it was a Saturday afternoon). I was prepared to junk the car fearing a colossal estimate at that time. (my car is 10 years old and not worth much). I went by on Monday morning and they had fixed the car and charged me a VERY reasonable price to start and then discounted it 20% on top. It was awesome! Got the car back. Had it checked at Firestone because I needed an alignment and have lifetime free alignments there. Asked them to give the car a once over and we were good to go. Excellent work and a great price. What more do you need from a mechanic? read more

I LOVE my experience with them. They are very friendly and kind. Not only that, they did a great job on my car and the price is reasonable. They are trustworthy and I will come back again! read more

One of the cheapest place to repair the car. I had a 2012 Sonata and shop around for estimate. This place gave me the lowest estimate and even more discount at the end. It is all how to negotiate with owner. As for the quality of work, not bad and nice clean read more

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I've had a few autobody repairs performed and I've been happy with the results. Paint and body panels all match perfectly! 2010 C300 Mercedes - rear end damage fixed with no issues 2005 Impreza - Rear bumper replaced/panted with no issues read more

Driver side door was dented badly in a hit and run. Other shops wanted me to replace the door but the guys at Lotte were able to fix my door to brand new condition at a fraction of the cost. Excellent work and upfront pricing. Would recommend to anyone. read more

Just picked up my car after getting some minor fender/front bumper damage to my vehicle. It looks beautiful! The owner and manager were very kind and cooperative throughout the whole process. I got quotes from different auto shops and this place beat every number offered to me! Check this place out- come here and get a quote for your car problems; you won't regret it. read more

DO ***NOT*** GO THERE!!! Last month, i got into an accident with my brand new 1 yr old car. Had to replace a door and a side view mirror. It took them 2 wks and when i went there to pick up the car, i found that the door LOCK doesn't work properly. It took them one more day to replace that. After driving the car on a highway, i found that the window doesn't CLOSE all the way. This place is really bad, go somewhere else. read more

I have changed my rating.. a few months later after the repairs, I come to find that the tires on my car were never replaced.. I paid for two tires because my insurance would only pay for the unused portion of the tire... I went to go get an oil change at a different shop, and the mechanic says that i need new tires. I was shocked because these tires were "new". The mechanic stated that these tires were never replaced if they were only a few months old. Second, the mechanic pointed out the lousy paint job they did to my car and when looking inside the car, they pretty much glued the bummer together, even though through my insurance it stated they purchased a new one.. Use this place with caution! They are cheap, so that what you pay for.... read more

went in to change a break lamp. Asked them for an estimate and price was reasonable. Came back the next day because they needed to order the parts. They said it'd take a couple of hours and they'd call me. after 4hrs I never got a call. Stopped by but they hadn't even touched the car. Another 2hrs later the work was done they charged me 70 more for rushing them. I refused and they kept my car hostage. Paid the 70, 2 weeks later the brake lamp fell off. Smh read more

My coworker recommended me to go this place to fix so i went. I could get the authentic part next day and fixed. Other body shops told me to wait 2-3days to get the part. Really satisfied with their services. Highly recommended! read more