I was referred to Lotus by a friend as she lived in the area and I hadn't actually run across them yet. I decided to book myself a Custom Facial as suggested by the front counter gal when I booked in. I have frustratingly combo skin and it was Tuesday, so what the heck.
The location is on the bottom floor of mixed commercial/residential space kind of just beyond the "town" part of Walnut Grove; easy to get to, parking is a bear (they have three alloted spots amongst numbered parking). The waiting room is small, not much going on there. Some products for sale, bench to wait on. No big deal. After filling out the usual forms I was escorted in. My girl showed me the shower room then where we would have the service.
The change room was small but adequate. Shower, toilet, sink and mirror with combs in that blue alcohol stuff. There are a bank of lockers for your stuff that contained a robe and towel, I was also given thongs. If you follow me you know how I feel about thongs. If not, I'll recap quickly. They never, ever, ever fit... And this was no exception. I'm honestly going to start bringing my own. Ridiculous. But I digress...
In the room (small room... there's a trend here) I was asked to soak my feet and was given a Magic Bag neck warmer wrap type thing. It felt good and smelled like hot barley. After the foot soak the facial started. It was nice. She also gave a head massage and put stuff on my neck, chest, and shoulders. The were six steps all-in-all.
I'm the type of person that doesn't really want to engage in conversation when being worked on, but u do like to be informed what's going on our what products are being used. This, unfortunately didn't happen and when I asked if she had a list of products that she used in me she sighed and said she didn't do that, but would provide me with samples. That was alright, but she made me feel as though I was creating this hardship. I didn't mean to nor did I appreciate the hostility. She brought me six samples. I asked what order they were used in, she said -with hesitation- that she would put them in order for me. I thanked her.
The experience was nice, it just lacked that professionalism. I get that the word "uniform" sometimes throws employees into a tizzy but perhaps ditching the Uggs in lieu of simple black shoes would be a good idea. Just take it to the next level. Would I go back, perhaps... if others were going. read more