Communication in the service department is terrible. Service was constantly delayed with no updates provided until I called. Unprofessional pickup and payment process as no call was made to me informing of pickup windows and times. read more

I went to Lou Bachordt looking for assistance with a locked system alert on my radio screen for my 2015 chevy camero a technician by the name of CJ charged me 199.00 for a diagnostic test that took 2hrs. When I did speak with him he told me that the service dept couldn't help me in fact he said that GM doesn't allow them to do code resets of which was needed to fix the issue, at this point I became discouraged. I asked him what could be done? He said I that they would have to replace the entire radio system at $2600 because convertible camaro has a anti theft system and GM doesn't allow it to be rest, then said that if I found a place that does do system rests to please let him know. So I went down the street to another GM dealership and in less then a hr the system was rest at 179.00. Please be careful it seems as if Lou Bachrodt will not be fair. If fact there was another employee tryna give me an estimate for my vehicle as if I were there to trade or sell my convertible after I said no thank you she became bitter turned and walked away. I have been a customer with them since moving to the the area in 2018 but after being handled by CJ the hustler I have to go somewhere else. Disrespectfully, Troy Robinson read more

I brought my Corvette in for two new front tire tires. I prepaid for the tires as mandated. My husband got a call from the dealership telling him that if he bought three tires, he get a fourth free. After consideration, we replaced all four tires. Several times my husband told them to keep the back left tire is only had 4K miles on it. Once we paid, I was given my paperwork and the key. When I asked for the tire back, panic set in, and he disappeared for some time. He rolled out a tire that was destroyed.Prior to me taking my car here, I asked if there would be any problems replacing run flat tires. I was told no, but clearly they had no idea how to remove run flats without destroying the tire. Thanks for nothing. BTW, one back tire for my car is $800 each. Lou Bachrodt is a JOKE as a previous review states. I also will never bring my vehicle here again. read more

This dealership is shady and full of scammers. They serviced my car but there is no record of the service at all. How is there no record of the work they told me they completed? Was my car even inspected or looked over or did they just claim they did the work. When I purchased my 2022 BMW X3 I was told the owners manual was missing because they gave it to someone else who purchased a car and that they order me a new one. I received that in the mail after calling and emailing them 4 months later asking where it was. Then realized my car was also missing the warranty booklet and when I asked for it I was told that every car comes with a owners manual and warranty booklet and that they won't replace it, even though it was supposed to come with my car. They also made it seem like I lost the original owners manual and they just kindly sent me a replacement as a courtesy which was not the case. I have also received the run around when trying to bring up issues and concerns with staff. Definitely not good customer service. I had to call BMW corporate to even receive a phone call back. Then I had 2 other BMWs state I need new tires and the tread wear is bad measuring around .5mm yet this service center said that my tires are fine and only need to be replaced before winter and that the other BMW "is probably just trying to get me to buy tires from them" the manager told me they gave me a discounted rate on tires only for the price to be the exact same that I received from one of their service technicians. The price the manager gave is also $300 more than the price another BMW told me for the exact same tires and installation without a discount. Horrible experience all together. read more

Service tech didn't charge me correctly, ultimately charging me $426 for service that should have been covered with my rewards. I called the dealership to see if my transaction could be voided and recharged correctly. I was told that they should be able to do that and he would have a manager call me within the hour. It's now been two days. I will never do business there again, and definitely won't give the glowing recommendation that I used to. read more

Had a flat on Saturday on the Interstate. We waited till the dealership opened on Monday. They were very responsive in getting our unusual tire ordered and installed same day. Hours before their estimate, so we were on the road asap! Very happy with their quick and courteous service! read more

I have to say very disappointed in this dealership, story starts with my mom wanting to purchase a new 2026 Chevy Equinox. First off the first salesperson didn't really even know all the features on the vehicle, but was polite. So we test drove options where limited but was dead set on on a white Chevy. So we told them what we wanted and to call, what did we get "do you want to put a deposit down?" Answer should have been obvious, no. The goal was a white Chevy equinox. Then they pushed the gmc terrain, no we want a Chevy. Then they pushed the Buick. So we left.....Week or so passed what is sitting on the lot EXACTLY what my mother wanted, nobody called nothing my mother found the vehicle not the sales team. They claim customer loyalty means something to them after My family has bought 3 vechiles 2 of them I have purchased. So thought maybe it was just a mistake it happens right? Fast forward to myself looking for a New 2025-2026 2500 Diesel pickup Walk into the dealership looking for the previous salesman, ask for him they try and page the next building where they claimed he was working. The page would not transfer into the next building, what am I told is he is in the next building basically I am off to find my own salesman to purchase a truck, disappointed once again. I decided to stick around and talk with a salesman because he was not even working that day, so set to find their employee that isn't there. Now I am thinking could I just look and test drive a Diesel vs the gas truck. The salesman then decides to pull one up for me, what does he drive up not the truck I wanted with the diesel motor, but a gas motor. So it was an absolute waste of my time when I could have been told they don't have one at the moment. So in long story short I am sure some have had great experiences but all I have experienced was put a deposit down and then trying to sell you what's on the lot for their ease not actually caring about you want. read more

My son took his car to the dealership for a recall and because he is 21 he didn't know exactly what was happening not informed about the price to check a noise was charged almost 200. Dollars for a diagnosis and then was almost tricked into getting services done totaling 877.74.. this is a bad way to do business taking advantage of people is not right.. not sure how those people sleep at night read more

Lou Bachrodt Auto Mall - This is what happens when you take a car in for a free recall.. - Car Dealers Near Me - Rockford, Illinois

Just had a new engine put in here about a year ago. This week, my check engine light came on brought it back to them to look at because my warranty should be covered for 3 years to be told, it's going to cost me a $1000 out-of-pocket. read more

Found a truck online at the dealership that we really wanted. Called in advance to ensure there were no major issues before driving 4 1/2 hours to pick it up. Were told that it was good to go. Upon arriving the truck had no heat and air would only come out of the dash vents, no defrost, no footwell. I diagnosed the problem and called a service shop for an estimate of what it would take to fix, $1500. Dealership would only lower the price of the vehicle by $500 from the original asking price, which tells me they already new about the problem and were just hoping no one would bother to try the heat/defrost out on a hot day. I would recommend shopping elsewhere. read more

Service department is shady. Broke the headlight on my car, denied they did it, refused to replace.

I have tried for two days to purchase a vehicle from Lou Bachrodt. The sales team was very professional, however they said since I'm out of state I needed to talk to a manager. They never called me back. Again I talked to a sales team member and they said our managers are busy but they will call you back in an hour. Never happened. I tried two more times with no avail. I guess car sales are really hopping because they don't want to sell a car to someone out of state who has cash to send them an ACH payment. Wow. read more

Came in with a car warranty from another Chevy dealership and they couldn't figure out how to use it - Had to call Chevy of Naperville myself to talk to them and walk them through it - the level of incompetence is unreal read more

Stopped by on my llunch break to drop over 8k for transmission repairs for family. I was only customer present. Seven alleged customer service employees, each at a desk scrolling cell phones. None looked up to make eye contact. smile or show a gesture of awareness that I was waiting. I spoke first and called them out for not making eye contact....crickets. Agent Quinton at last desk was courteous to finally assist me. He had a line of 3 women of color by the time I left 20 minutes later. I would never buy anything there. On the hook bc family car hostage at local Chevy dealer! Worst customer service ever!!! read more

We made contact with Barb Madisen via phone. She was able to send us vehicles that met our criteria. When we arrived, she managed her time well with wrapping up with a customer AND having the vehicles we were interested in, waiting for us to inspect and test drive. She found us an incredible deal! She hit every mark of our criteria. The team did a great job at being knowledgeable in getting is our WI plates with savings. Bill explained everything perfectly while we closed the deal. They didn't try to sell us on unnecessary extras. I would highly recommend Barb as a salesperson. They keep it real and make you feel welcomed. read more

Lou Bachrodt Auto Mall - First dealership purchase 10/10 - Car Dealers Near Me - Rockford, Illinois

NEVER go to Bachrodt for a car. They promise a lot until they get your money. Then, it turns out the promises become lies and excuses. Examples: We were told that it came with a 90 day bumper to bumper warranty. That was apparently basically a third-party extended warranty thing. We figured, that's great. Took the car in to their service department and were told, "we don't service those cars except for very basic things. You'll have to take it to the Audi dealer. But you have your extended warranty." Here's the problem with that warranty - along with the car finish warranty we paid extra for - the finance department was supposed to print those out. He told us those papers weren't printing that day, and he would get them to us the next week. Well, they never came. We called. We called, We called. Either he never returned the call or he called us back a week later and promised we'd be getting those papers in a couple days. Empty promises. Oh, and once we knew that their service department can't do much on those cars, it really called their "full inspection" they supposedly do into question. There was also supposed to be a second key fob. Not promised when we bought it, but told that they would try to get it from the previous owner. So, after a couple weeks the story became, "the owner's parents dropped it off, but we don't know who they gave it to and we can't find it." Guess what? It's been three months and we still don't have it. I'm sure we never will. Terrible company. read more

I had been searching for a Chevrolet Avalanche for awhile. It took several months to find this vehicle. The dealership was quick to respond to my inquiry and they had the best customer service. They even priced the vehicle at a fair market value, though they could have sold it for a larger profit. I live in TN and they are over 600 miles away. They were very patient with me as I planned my flights to come look at the vehicle. Kyle Condon was my salesman and he went above and beyond! He checked in periodically as our flights were delayed and diverted several time for bad weather. He answered all my questions and made the buying process simple and easy! I would recommend this dealer and their staff to everyone in the Chicago Metropolitan area and beyond! read more

Lou Bachrodt Auto Mall - Parking lot & Exterior Building - Car Dealers Near Me - Rockford, Illinois

They had my car for almost a month "waiting on parts" then they find things that could be fixed and found a way to say it needed to fixed now. All I needed was my heat fixed read more

I went with my granddaughter to possibly purchase a vehicle from this establishment. To my surprise, they were extremely helpful in explaining not only the car features but all of the financial options. I would highly recommend anyone looking to purchase a vehicle to ask for Alex. read more

I originally came in just to buy a part where I met Sam F who directed me to the department, after getting my part I saw a car in the parking lot that caught my eye and approached Sam to ask more questions. He gave me all the answers I needed and was super helpful. I will definitely be coming back to work with him. read more

If I could give 0 stars I would. I set up an appointment online for service on my 2021 GMC Sierra 1500. It is a repeat issue that it has already been in to Lou Bachrodt for in the past that they did not fix correctly. I set my appointment for 1:30p. I arrived around 1:20p for the appointment after driving a half hour to the dealership. I was told "I'm too busy go talk to him over there" by the first guy I approached (he asked my my name first without me even saying anything to him). No pleasantries, no customer service...the next guy I talked to was fine. No issues with him. HOWEVER, I explained my issue to him and that it is a repeat issue...and was told, "Well you will need to leave the vehicle overnight because we are backed up today and they will get to it tomorrow." I then asked if they could just give me a heads up the next day of when to bring it and I would drop it off. I can't just be without a vehicle overnight for no good reason. I was then told, "No we don't do it like that and you would lose your spot in line and have to start over." I am extremely disappointed in this dealership's service department. They are HORRIBLE with communication. To know that the department is backed up with an overnight delay but not tell anyone until they take the time to drive there is ridiculous. I feel sorry for anyone they screw over who would have to take time off to get a car issue addressed only to be turned away. DO NOT WASTE YOUR TIME WITH THIS PLACE. read more

Bought Oil Changes when we bought our car , there was a set amount of oil changes we paid for. Wife went to dealership today after making an appointment only to be told she would have to pay for the oil change , they gave some bogus BS about the plan expiring and or over mileage . (wasn't a plan we paid for the oil changes fixed number ) First of all it was a set number of changes . Second of all , oil changes go by the viscosity of the oil and the cars oil life monitor. (for the most part) And its a 2016 with less than 60,000 Miles on it. They wanted to charge her $50+ for the oil change , Here is a better Idea ,refund the last 2 or 3 oil changes that we paid for at the $50+ price structure . Just more Bull from Bachrodt, it is ALWAYS something with them . It sure seems like you broke the agreement and you owe us more oil changes or the monetary value for the remaining oil changes . read more

My "service engine" light came on on my 2-year old Buick, still under warranty. I was near Bachrodt in Rockford, so I pulled in and asked the service advisor if they had time to just look and see if the car was safe to drive until I could bring it in for whatever repair/adjustment was needed. They said they were too busy to talk with me and to just make an appt. Again, I explained, I just need to know if it's safe to drive my car until I can get an appt. came me the same reply. So I called another Buick dealer 30 miles away, and explained the sitation. The advisor simply asked, "Is the light flashing, or on steady?" When I said it was on steady, he explained, then it's safe to drive. It's only a safety issue if the light is flashing. I asked if I could bring the car in at that time, just to have them verify it won't be a big issue, if I drive the car for a long weekend trip. They invited me to bring it over right away and they would look at the code(s) and let me know. Stay away from Lou Bachrodt Auto Mall. They don't understand anything about Customer Service! read more

It's a shame that one person can bring down the whole dealership with unprofessional customer service..The ratings speak for themselves..There are some good people who work here however (Michale in parts Dept. is a terrible and unprofessional representative) He was rude on the phone and hung up on me when I asked for a part number so I could order the right OEM reflector I was asking about for my 2018 Chevy Silverado HighCountry Dually. (Just trying to be safe on the road and needed a small reflector ) you would think that would be no big deal to assist with right??..He then told me not to call back and kept ignoring my calls so I went In to talk to him in person and he continued to have an attitude and started using vulgar language when I told him how unprofessional he was being over a safety reflector. He told me to leave the store and so I asked him to go outside with me and look at this small reflector I needed so he understood this situation..Who wants to drive with no light?? He was so unhelpful it was incredible..He then literally called the cops on me saying I wouldn't leave the parts store and literally LIED to the police officer by saying I told him I wanted to "fight"outside when I never said that AT ALL. I simply asked him to look at the reflector so he could see what I'm talking about so we can get it fixed.. Other staff members were nice so this one bad egg does not mean everyone is bad. I run two successful businesses and I would never treat any of my customers as he did. I use this truck as my work and personal truck while traveling coast to coast for VIP clients with high end vehicles and other freight.. I've spent thousands of dollars at this dealership is the past years however they won't see another dime from me again with that guy working there. Check out my page on social media for reference of my business. Instagram and Facebook @Bradyscheffler also my website is www.streamlinelogistics.com The reason I have success and he does NOT. It's about treating customers with respect and if need be I direct them towards other services who can help..I have no problem telling my customers to try a different company if I am unable to help at the time they need. Hopefully he will learn something from this..I'm only 29 years old and he's like 60 something years old atleast so I'm surprised by his unprofessionalism..I dont think his fellow staff members were very happy with his attitude either so you know that must mean something...He is not fit for his job. I'm sure he won't be there much longer. Best regards, Brady Scheffler read more

Lou Bachrodt Auto Mall - Car Dealers Near Me - Rockford, Illinois

See all

If your looking for unreliability this establishment is for you! Was told I could pick up my vehicle same day and then waited over 4 hours calling back numerous times throughout only to be told she is with a client and could not answer her phone. Finally at closing time she contacted me back and said there are additional charges and my car would NOT be available until the following day..... read more

Horrible. Made a 3:15 pM apt at 9:00 AM. Drove 3 hours to get to dealership (an hour early). As Sandra and Jenny sat me down, they explained that the truck I made an appointment to look at was literally being sold out from under me as we speak in the next room over. No phone call, no warning, and very lackluster attempt at making it right. If you have to drive over 10 minutes to look at a vehicle don't waste your gas. Your appointment means nothing to them. Nor does your time. On the way home I purchased a truck from the GMC dealer in El Paso, IL who were very fine people. Again, horrible experience. Traveler/buyer beware. read more

I've bought two new vehicles over the years from Bachrodt and their sales department was always top notch. They where polite, friendly and worked with you to make sure you got what you wanted with out putting you into a financial hardship. Now of course, this is what you would expect from car sales. If they weren't this way they wouldn't stay in business long. Their service department.... It's hard to really write this part up as my experience with Bachrodt's service department goes all the way back to 2004. During that time I've had many good AND bad experiences. There have been a lot of personnel changes over that time, and each time there were changes in the service we received. I've had it where I had to take one of our vehicle's back numerous times for the same issue where I had the GM involved to them bending over backwards to make sure my vehicle was ready and working as fast as possible or providing free/discounted rental vehicles. My latest experience was excellent. I took my vehicle in they diagnosed the problem and where able to fix it the same day. They where quick to communicate what was wrong, what needed to be done and when they were finished. The Service Rep even worked with me on the work that needed to be done because I just couldn't afford everything they recommended being repaired, replaced or changed at this time. read more

My experience with Lou Bachrodt Auto Mall repair services was and is horrible, took it in for repairs Jan 13, 23, 3weeks later the same problem, Took it back in and was told I had different problems, and it would cost 3,243.00 I'm really disappointed, been reading reviews and other customers have been complaining about the same issue this isn't professional, need help read more

This place doesn't want to sell cars. They had a new GMC Canyon on the lot that interested me. Friday it was a lower price, but the following Tuesday it was several thousand dollars higher!!! When I said I wanted the price from four days earlier, I was told, "you should have come in last Friday to buy it". Poor business tactics of placing blame on the customer! I will never buy from them! read more

Lou Bachrodt Auto Mall - Dead bugs in the light fixture of the salesman's office. Dealership needs to clean house!!! - Car Dealers Near Me - Rockford, Illinois

We have purchased several vehicles from Lou Bachrodt over the last 30 years. One vehicle was purchased new and the other three were used. The last vehicle we purchased was less than a year ago. We purchased a 2014 Chevy Cruz. Within four months we began to have major issues with the engine. Even with the warranty that we purchased when we bought the vehicle, we have spent over $2500 in major engine repairs. Many of these issues should have been done before they sold the car. The things that needed repaired we verified ourselves by having a diagnostics test done. What we had repaired included an ignition coil, spark plugs, radiator hoses, thermostat, battery, transmission fluid, windshield wiper transmission, drivers door window, mechanism, and turbo charger. The warranty that we bought when we purchased the vehicle only covered the turbo charger, but we had to pay $900 for the hoses to connect the new turbo charger because we were told the hoses were not part of the warranty. All the rest were not covered. We feel that these repairs are excessive for a vehicle that you haven't even owned for 12 months. This dealership also attempted to tell us that the vehicle needed a new catalytic converter, which of course was not covered by the warranty. The offsite diagnostics that we had done told us that the catalytic converter was not in need of repair. It is disappointing that a dealership that we have trusted for over 30 years has now become, a dishonest business. We will never again purchase another vehicle or use any of their vehicle services. This experience is not an isolated one, as unfortunately, we have become aware of many others who are having the same experiences. Sad for our community to have a business that has been known as an honest place to buy a vehicle and have repairs done, to become a place to avoid. read more

Your greeter establishes a great first impression and makes you feel welcome.  Brian is a great communicator and is the only salesperson out of 3 dealerships that got me the car I wanted at the price I wanted.  He got the car delivered on time and spent 2+ hours getting me familiarized with the car (my first electric).  Couldn't ask for more.  Patti covered all financials quickly and efficiently.  Our overall experience couldn't have been better.  Even better is my new Bolt-what fun to drive! read more

Lou Bachrodt Auto Mall - Topping off the battery - Car Dealers Near Me - Rockford, Illinois

See all

Do not bother having your car repaired here....adviser tells you one thing for a repair or quick fix---ends up went you pick up your car,its not true! When you get in your car and problem still their. Either the tech is not truthful or the mechanic is...either way- just do oil changes here and keep your fingers crossed THAT goes well ! Had what I thought was a conversation with an educated service manager, boy was I wrong! Didnt seem like he cared, crossed my repairs I had with not reliable code information on a check engine light and fuel problem I was having- talked to me like i was a moron...first said the communication with the tech and service adviser was NOT what was on the repair order notes....do we ALL remember those days of playing "telephone" ?--not these clowns. After few expressions, he decided to tell me that "he does not wish to work on peoples vehicles that are not willing to co-operate with him." One thing note please.. 1-888-988-7267 GMC Customer Service Headquarters I called... received a case file on this as well... read more

At the last possible minute, the headlight on my truck burned out. I was close to this dealership, so I stopped in. I am not from this area, and did not purchase my truck here. It was 400 pm on a Friday, so I didn't expect them to schedule so fast. I met with the service advisor, Chelsey, and she was so helpful!! She managed to get the repair scheduled right away! I was absolutely blown away by her knowledge, character, and attention to customer service. This young lady is a true gem, and I would recommend this service department over and above any I have ever used for service. 5 star service at an honest price. I have not been treated this well in years by any dealer! Management please take note of this young lady and her skill set...it should be your business model. Thanks for restoring my faith in dealership services Chelsea!!! read more

Same This place is horrible! Worst customer care ever and they are 100% false advertising!! Added $4000 as soon as we sat down for reconditioning fee ???wth??on TOP of there $998 dealer doc fee in which they still added doc fee stamps in deal!! Would not listen to word out of our mouth! Everyone but GM was rude and very unapproachable! While we even there another gentleman got up yelling liars liars out the door!! Do not waste your time!! We even drove 3 hours in the rain to go bc they refused to answer a single question over the phone (should have been my red flag) and spent 4 hours there and drive 3 hours home in rain.., without the car!! No offer of even a water the whole time we are there!! Run from this place, don't even waste a phone call!! read more

I've never had a problem with service at Lou Bachrodt Auto Mall and maybe that's due to my Customer Care Rep, BRIAN TIMM who is the absolute best. BRIAN TIMM is a straight shooter who will always provide you with the best advice regarding service for your vehicle. I always request BRIAN for any vehicle service appointments. You can't go wrong with BRIAN. read more

I had taken my vehicle here for recall work. They were recommended by GM. After getting my perfectly running car back. It ran really bad ! My husband and I looked under the hood. An air intake value was broken off. Mind you no one has been u see my hood in 2.5 years other then them. We called to tell them. They said bring it in. We did. I called and texted a few times to check on my car. No response. I stopped in. The associate was very short and rude. She said the car is done. She went on telling me it would cost over $200 for that fix. Of course, they wouldn't fess up to breaking the piece off. Then proceeded to tell me something else was wrong that would cost me over $1,500 to get fixed! I still can't wrap my head around this. Taking a perfectly running car in for recalls to costing that much! Mind you I took my business elsewhere for the other issue! read more

Lou Bachrodt Auto Mall - Car Dealers Near Me - Rockford, Illinois

See all

i have to update this to THREE times i got it back and still not fixed. same problem. This time I'm taking it elsewhere even if I have to pay as this is unacceptable. (this was taken to another dealership where it was fixed in one business day) 6 months after being serviced for a recall i'm still receiving notices from GM saying that my car needs to be serviced for the recall. I had to call GM corporate customer service. Had i known that a standard recall couldn't be cleared from the system after being performed i definitely would have went elsewhere for car repairs. Your results may vary but don't say you weren't warned. read more

They only approved us for one type of used car and when I found out my tall 6'0 frame couldn't handle a sub compact they sent us away with nothing. I wish they would have been more accommodating but after nearly a week of waiting for the used car to be detailed they pretty much let us walk out the door without a car when we were ready to put $1000 down. read more

The service department is very unknowledgeable. I went in and to ask them if they can install BringGo on my13 sonic. One of the service reps ask me what is BringGo. Then he tells me that he doesn't know how much it would cost and he has never heard of it. He was also very rude and acted like I didn't know what I was talking about. I bought my sonic from Al Piemonte Chevrolet for $4000 cheaper than Lou Bachrodt Chevrolet. read more

Lou Bachrodt Auto Mall - 13 sonic bought at Al Piemonte Chevrolet. Purchased below msrp. - Car Dealers Near Me - Rockford, Illinois

Just bought my 7th car in the last 15years. Joe Luy not high pressured, candid and honest. Service department outstanding and caring.