Yep bought a 2013 CRV drive the car 4000 miles in a year and a half. The rear frame was completely…read morerusted out and the rear end tore off. Don't recommend them they say they look over their cars but I think not. Because I also brought the car back three days later and they told me it was a front wheel bearing. But my mechanic looked at it and said it is the drive shaft bearing. Dixon did replace it but it took more than six months to repair. All I can say is he always said, "I got your number but called me once. "

WOW! What a super easy transaction. Gary was great to work with and helped me get the perfect…read morevehicle for my daughter. He now has a customer for life! Thank you!!

Am very disappointed with the Kunes Service Department. When I initially took my vehicle to them,…read moreand explained the problems, they immediately started talking "Tech Speak" trying to talk over my head. They has no idea I am an Engineer, and have almost 50 years as a Maintenance Manager and Technician in the automotive and aviation fields. When I returned their "Tech Speak" it quickly deescalated their attempt to confuse the situation (i.e. "baffle with BS"). The vehicle has only 11,000 miles on it, and is under warranty. They have no loaners available. I made an appointment to bring the vehicle in, only to be told they are "way backed up" and may not get to my car right away. Because of these things, and them thinking they had fixed it a couple times, I had to bring it back several times. They kept it over night a couple times, getting very little to nothing done the first day. They did replace a couple items, thinking they had fixed it, but to very little avail. I ended up bringing it into them half a dozen times total. Finally they tried to blame my battery for the problems. Since it was the only "Non-OEM" part in the car (I had Advance Auto replace the Mopar battery with a Die-hard AGM battery prior to deciding to bring the car into the Dealership for repair). The battery tested fine with the place I purchased it, but Kunes tried to charge me a couple hundred dollars (fully under new car warranty supposedly) claiming the battery was the problem (?!?) and outside warranty. Advance Auto was very accommodating, even though the battery tested 100%, I convinced them to give me a new one. To no surprise, the new battery changed nothing. I will say this Service Department use to be pretty good, they had a Service Manager named "Chad" back then. Apparently they lost Chad, and it appears their quality of service went with him. I ended up both going to a different Dealership Service Department in a neighboring town, and also communicating with Stellantis support through phone calls, to get a solution to the problem. I have bought more than one vehicle from Kunes Dealerships over the years. There are some good salesmen (Like "Ken P." @ Belvidere). But based on this experience, and others I have had in the past, I would NOT recommend Kunes. Stay completely away from anything "Kunes." Both sales and service, they have issues.

Do Not Recommend. Dishonest business practices…read more I regret buying my 2025 Grand Cherokee here. The car was shipped to me with exterior damage, and they lost the spare key. They promised to reimburse me if I bought and programmed a new key myself. I spent $533 doing so, and now they have ghosted me and refuse to return my calls or emails. I should have done more research on the Kunes group's reputation regarding discrimination and poor management before giving them my business. Save yourself the headache and money shop somewhere else. If this is your only option, do not work with Josh Gaudio and Shane Gilwater.

Great experience buying my new Jeep Cherokee Trailhawk today. Very smooth process and excellent…read moreservice! JOSE is the man if you're looking for a no-hassle laid back professional salesperson! Thanks again for your help

Whoa! These guys 1. Don't answer phones 2. Don't know how to fix cars 3. Are totally ruderead more

This dealership is very sincere and genuinely nice ! They kept it real with the price and the car…read moreis a wonder to drive . No pushy sales pitch just excellent customer service I was in and out in an hour ! I bought a Lincoln and I would recommend this place to everyone looking for a no gimmick kind of place !

Danny was a pleasure to do business with. Straight to the point without any hassle. No surprise…read morefees! I would recommend anyone to do business with Forest City Motor Company.

Jack Wolf is always a great place to work with. We just purchased our 5th car today and we will…read morecontinue to shop here. They always treat us like we are part of the family. Robert (Brink) Brinckerhoff always goes over and above to make sure we are satisfied. The service department is also second to none. Charlie and Gus are great to work with. Five stars is not high enough!!!! Won't go anywhere else!!

I've purchased two cars from Jack Wolf. The first one was new, and the second one was used. When…read morenegotiating on the second car, a Volvo, I asked them to take it to a Volvo dealership for an inspection, which I paid for (Jack Wolf isn't a Volvo dealership), and to which they agreed. The Volvo dealership did the inspection and sent back a report, but strangely enough no one at Jack Wolf could explain what happened to the report. I guess it was sort of just 'lost accidentally on purpose', if you know what I mean. I contacted the Volvo dealership directly and requested the report, which they sent to me. After reviewing the report, I saw that there were repairs needed on the car, and Jack Wolf agreed to have the repairs done as a condition of me buying the car. A friend drove me over to Jack Wolf on the day I was to pick up the car. I asked for the repair paperwork and compared it with the report. One of the items, a repair worth about $100.00, had been missed. When I brought it up, the Sales Manager stated that they could reimburse me for the charge after the sale as it 'needed to come out of another account'. Well, I knew that was a line at the time, but I wanted the car, and my friend had left, as he had not been feeling well that day, so I was essentially stuck there with no other way to get home. Of course, the reimbursement was never forthcoming. About a year later, I was still thinking about this and wrote a letter personally addressed to Mr. Jack Wolf. I was contacted by phone by the same Sales Manager again, who just hemmed and hawed and didn't do anything. This happened several years ago, but I've never forgotten it. Now that I'm on Yelp, I can finally get this off my chest and warn others about the shady practices at this dealership. Here's a little advice to you, Mr. Jack Wolf. If a customer has a problem with one of your employees, please do not make them talk to that same employee again as a resolution to the problem, especially when that customer has reached out to you directly. I will never give another cent to your dealership, so I hope that $100.00 you saved was worth it.

Everything. Helpful staff, no nonsense ordering. Great test drive. All was seamlessread more

How can I start to make this review... So I'll begin just…read morefrom the start, I bought a Chrysler Pacifica at Jeep of Chicago.. with unknown issues seems like the dealer just wanted to get the money but never made sure the car was running right,... As a new neighbor in poplar Grove I found kunes GMC, in Belvidere... Since I bought a warranty for my princess Pacifica... I took it to the shop.. Casey took it upon himself to call the warranty and make sure that they will check every item that was malfunctioning.. above All odds, he helped me prove my car had many issues when I bought it... Jeep Chicago gave me the run around .. I was very upset.. thousands of dollars I thought gone down the drain. That's when Casey stepped in and helped me prove that was not my fault and the warranty should cover most of the items . After almost a month I went to pick up my Chrysler Pacifica it now runs free as a bird, the way you should be since the beginning... Thanks to my hero Casey at kunes that helped me believe in miracles... I'm such a happy customer and will definitely come again for any other issues in any of my cars... Please come and see Casey he can work miracles of course along with his team standing behind him... I will forever be grateful for the shop and for finding people that really care about their customers... I almost felt he took care of me like if I was his daughter... More than above and beyond he is a hero in my eyes. So greatful

DO NOT USE THIS DEALERSHIP. they deceive you and string you along dragging you into their…read moredealership to sit for 3 hours or more each time. I told them from the start my credit wasn't good at this time and that I had no money down. They called and text and said they will get me a vehicle and to trust them. I currently have to use a walker to get around and told them coming there was hard on me. I jumped through all the hoops they required and then was told we don't currently have a vehicle that would work for you with the bank. Told me I would need a substantial down payment (3k) or a cosignor then they could possibly help me. This was after weeks of going in there. The first week they had a van they claimed that would have worked but they sold it and don't hold vehicles. Then lied to me for a month and strung me along. I'm mad at myself for trusting shifty salesman Victor and the manager Josh. Just know walking into Kunes in Belvidere - you are taking your chances if you don't have great credit and 3k down.

I brought my Corvette in for two new front tire tires. I prepaid for the tires as mandated. My…read morehusband got a call from the dealership telling him that if he bought three tires, he get a fourth free. After consideration, we replaced all four tires. Several times my husband told them to keep the back left tire is only had 4K miles on it. Once we paid, I was given my paperwork and the key. When I asked for the tire back, panic set in, and he disappeared for some time. He rolled out a tire that was destroyed.Prior to me taking my car here, I asked if there would be any problems replacing run flat tires. I was told no, but clearly they had no idea how to remove run flats without destroying the tire. Thanks for nothing. BTW, one back tire for my car is $800 each. Lou Bachrodt is a JOKE as a previous review states. I also will never bring my vehicle here again.

This dealership is shady and full of scammers. They serviced my car but there is no record of the…read moreservice at all. How is there no record of the work they told me they completed? Was my car even inspected or looked over or did they just claim they did the work. When I purchased my 2022 BMW X3 I was told the owners manual was missing because they gave it to someone else who purchased a car and that they order me a new one. I received that in the mail after calling and emailing them 4 months later asking where it was. Then realized my car was also missing the warranty booklet and when I asked for it I was told that every car comes with a owners manual and warranty booklet and that they won't replace it, even though it was supposed to come with my car. They also made it seem like I lost the original owners manual and they just kindly sent me a replacement as a courtesy which was not the case. I have also received the run around when trying to bring up issues and concerns with staff. Definitely not good customer service. I had to call BMW corporate to even receive a phone call back. Then I had 2 other BMWs state I need new tires and the tread wear is bad measuring around .5mm yet this service center said that my tires are fine and only need to be replaced before winter and that the other BMW "is probably just trying to get me to buy tires from them" the manager told me they gave me a discounted rate on tires only for the price to be the exact same that I received from one of their service technicians. The price the manager gave is also $300 more than the price another BMW told me for the exact same tires and installation without a discount. Horrible experience all together.