I came out of the bank and my truck would not start. I called/texted Shawn Wedig who at the time of my purchase was my salesman to verify my warranty had indeed expired and it had 11 days previous. Great I'm thinking. He actually was able to tell me it was my battery from the code he was able to see on his end. Also informed me that I was very low on gas, which is the reason I stopped at the bank in this first place and honestly thought maybe I had ran out of gas. He offered to send a mobile tech out at no charge to me and he would see if the battery needed to be jumped/charged or changed out. My husband informed me he knew the battery was going bad because he had jumped it over the weekend. Wishing I had remembered him telling me this at the time, so I could have avoided being lectured for running out of gas! Shawn quoted me $250 to have the tech replace it on the spot. I said if it did indeed need to be swapped my hubby could probably do it thinking it would save us money. Then I remembered my husband recently had service at Hamblock and used his Ford points on it. I texted Shawn to see if that was a possibility for my F250? He promptly looked into it and texted back that indeed if I wanted to go ahead with the battery swap it would cost me approximately $25 out of pocket. I was ecstatic. I went ahead and got picked up so I could still get to a doctors appointment and go into work. While at work I learned that it was ready to go and I asked if I could pay the $25 over the phone and he paused to look at the invoice. I was thinking oh great, this is my world, it is going to be more. NOPE! I was shocked to learn having their mobile tech come to where my vehicle was stranded and changing out the battery had cost me a total of $19. So happy I took my business to them over three years ago and will be happy to work with them in the future for anything we need either purchasing new vehicles or using their service department!!! THANK YOU SHAWN AND MANY THANKS ALSO TO THE WHOLE HAMBLOCK TEAM! read more

I honestly cannot recommend Hamblock Ford based on my experience. I purchased a 2022 Ford F-150 from them in December that was advertised and sold as a Ford Certified vehicle. Within the first week of ownership, the truck was already back in the shop for issues that absolutely should have been caught during the certification inspection process. For a vehicle marketed as "top-tier certified," this was extremely disappointing. In addition, I paid extra to have the dealership apply an undercoating treatment to the frame. When I picked the truck up, I immediately noticed that areas had been missed, and it was obvious the surface had not been properly prepared because rust was still visible underneath in spots. To their credit, they agreed the initial application was not up to their own standards and re-sprayed the truck. Unfortunately, the problems did not stop there. Just two months later, I have now had to bring the truck back for a third time because chunks of the repaired undercoating have already fallen off, and additional sections inside the wheel well from the original application are peeling away as well. I have since reported the situation to Ford Corporate because while the dealership continues to say they are "trying to make it right," the reality is that multiple return visits for the same issues point to poor workmanship, poor preparation, and inconsistent service quality. Take this review however you choose, but I would strongly encourage anyone considering purchasing a vehicle from Hamblock Ford -- especially anyone considering add-on services like undercoating -- to think twice. In my experience, they have repeatedly failed to get things done correctly the first time. read more

Manley Belvidere Ford-Lincoln has come through for me and my family again. My son purchased a 2015 Ford Focus with an 84 month 100,000 mile extended warranty, Last week he had a slave cylinder fail and his clutch went out. This happened in Middleton Wisconsin. Middleton Ford entered the warranty coverage request and was denied. My son called me and asked me if I could contact Manley and ask if we had any other options and for any advise. Hanna immediately responded, but because it was late, forwarded my message to Mike in Service. The next day Mike and I discussed the situation and he was able to provide clarity as to why this claim may have been denied. Mike strongly suggested that we call the warranty vendor directly and review it with a supervisor. the next day my son called as mike suggested and after some conversation it was established that the clutch and flywheel are not covered because they are wear and tear components. My son stressed that the clutch and flywheel did not fail, but the slave cylinder failed and is critical component attached to the transmission. They then agreed and said that this more than $1300.00 repair should be covered. The warranty company immediately contacted Middleton Ford and confirmed the status change. If not for the service and advise from Hanna and Mike at Manley this would not have been a good outcome for us. We have always appreciated all of the outstanding service we have received from Joe Hamblock and his team at Manleys. Kind regards, Craig Dvorak read more

I purchased my 2016 Lincoln MKX in Oct. of 2017. For the past 6 years, without hesistation, Manley, now Hamblock has & will always service my car. Over the past 3 months I had to take my car into Hamblock for 1st maintenance, the 2nd time a repair. Mike in Service is always very helpful & concerned about the needs of their customers. During my maintenance or 1st scheduled visit, a loaner car was dropped off, my car picked up & then returned back to me at the promised time. The 2nd, visit, although costly to repair(out of their control) was comparable. It only took several hrs from the time of my call to Mike, working with my Insurance company, riding with the tow truck driver to the Service Dept. & driving out with a loaner car. Once my car was ready, there was no pressure or sense of urgency to drop off the loaner & pick up my car. During both visits, the experience was pleasant, stress-free & I left with peace of mind.....PRICELESS!!! I highly recommend purchasing a car from Hamblock. Thank you, Mike & the Team, for everything!!! read more

Months ago, I ordered a brand new Ford Mach-E. I worked with Brian Bohman on my initial order, and he kept me in the loop every step of the way. He never seemed irritated with my endless emails asking "IS IT HERE YET?!" When it finally did arrive and it was time to pick it up, he had his young padawan Logan handle the final run-thru of the car's features (and there were a LOT of features to run thru!). Logan was also great, and even though I came in just as he was supposed to clock out for the day, he sat with me and chatted while I waited for my turn in the finance office. The guy in the finance office was great as well. He wasn't overly pushy with the protection packages or extended warranties, and he was quick and efficient in getting me out of there and on the road with my new vehicle. Even though this dealership is an hour away from my home, they have a customer for life. Thanks guys! read more

The best service experience I have ever had!!! I never write reviews but I have to let everyone know how awesome Hamblock service did for me. I bought my Lincoln Navigator used at a dealer over 50 miles away. I had a variety of issues that need repaired and the vehicle was just out of manufactures warranty. Without me asking Keith Brien service rep reached out to Lincoln and got them to repair everything under warranty. An engine rattle on cold start, a usb port, a steering column issue and a gas panel issue all repaired for a mere $100 deductible. The bill would have been $4300. They also let me use a brand new Expedition while mine was being repaired. Amazing. I am now a customer for life. read more

It was time to either lease a new vehicle or purchase my current Lincoln MKZ. My husband and I decided to purchase my current Lincoln and our recent visit to Hamblock Ford Lincoln in Belvidere was a very seamless encounter. Ana had prearranged for an oil change to be completed while Hannah assisted in us connecting with Devin Spielman to complete paperwork the same day. Our visit was personable and efficient. We would highly recommend leasing or purchasing a vehicle from Hamblock. read more