The team quickly responded when I called and scheduled a technician to identify the issue after…read morewhich it was prompltly resolved. They took great care with floors and the room where they had to work demonstrating great professonalism and attention to customer experience.

Although at first Jason seemed to be knowledgeable, he made two attempts to fix our a/c unit and…read morefailed to get the job done properly. After trying to get him to return and complete the job, he never returned nor did he return our calls. He just abandoned the job. I would not recommend A DEGREE ABOVE HEATING & COOLING.

Your technician JON was at our residence and did an excellent job at repairing our faucet, pipe,…read morewater line, etc. Second time we have used your company for service, would not hesitate to call again, hopefully Jon would be our technician again

This will be the last time I use Total comfort for any…read moreservice. Over a year ago we had our water tank burst in the middle of the night and at a recommendation of a friend we called Total Comfort. They were able to replace the best day. But, as a result I was duped into entering their preventative maintenance plan. This of course includes a yearly AC maintenance visit. It seems every time they come they find umpteen things wrong with the units and the cost for repairs are unsurprisingly astronomical. I went through this twice already with them. I immediately called a competitor following both visits and had them give a second opinion. Sure enough, I didn't need to do a vast majority of their "recommended" repairs. Never again with this company.

This is an unfortunate update following my 5-star review a few years back. I tried to really like…read moreParamus Plumbing and root for them, but after the latest incident, I really have to speak up because what I'm about to describe has happened repeatedly before. I was trying to get a service call out on the AC they installed in 2016, and 5 days later and 3 leaving messages later, they have not had a technician contact me. What is the point of being in a Service industry if your first line of service - communication - is so atrocious? I remember when Brett told me that it's hard to get back to customers in time because he had no receptionist back then and I had given you every benefit of the doubt. Now with an 800 number, multiple technicians, and a receptionist(s), what is the excuse now? And what is the point of receptionist if all they do is to tell me that "they left a message with the technicians, there's nothing more they can do"? I called last Saturday and spoke to a young lady who told me (when I asked her to look up my information) that she "has no access to any information (due to working from a different location a la COVID-19) and that all she can do is to leave a message with one of the technicians" Okay, understandable as long as someone calls back, I thought. Then on Monday an older lady did call back saying they got someone nearby and are trying to work something out so I happily told her to have the guy call me first so I can arrange with the tenant. No calls. I called again on Tuesday and Briana picked up (I think the same lady from Saturday) and I told her my frustration. She just said she can leave a message with them again. There was no apology, no 'Oh I see you called last week, we'll make sure to get back to you this time', no follow up, nothing. And of course, I didn't hear a squeak back from them. So now it's Thursday and I feel foolish for having tried to give Paramus Plumbing a chance to repair their own job. I understand it's AC season and everyone might be busy running around. But what is the point of voicemails and receptionists if you simply cannot be reached or even bother calling back if you're too busy? If they're busy with "big commercial jobs" like Brett told me about back then, then perhaps switch strategy and exit the residential business altogether. If they're still in it, they need to do better and call customers back whether they can or can't do the job. It's basic decency they can afford their customers. They do a good job though not without errors, but be prepared for atrocious communication if you choose Paramus plumbing & mechanical. I went with someone else who was so much more responsive and guess I'll see how good Brett's work was.

Brett, and his staff of pros at Paramus Plumbing have done many jobs for me at my home and they've…read morealways come through. They're excellent workers, knowledgeable and dependable. My wife and I recommend them highly for any of your plumbing and HVA

Atlantic mechanical came to service my outside air-conditioning unit. My house is 2000 ft.². I only…read morehave one unit. They ran a hose through the outside unit and they changed the filter. They charged me $559. I totally feel that was a rip off. They were there for maybe 30 minutes Maria from Parsippany.

A warning to all current and future customers: they have no emergency services off hours…read more We have used them for years for scheduled maintenance visits, however, when we needed them most on a Saturday at 4:30pm in January, when our heater broke, I was astounded to call and get an answering service and NO emergency line. I left a message in hopes they would hear my urgency and call, but it was at 9am the next day. Needless to say, we are switching to a company that can provide service when we need it.

Looking for a heating/air conditioning firm to replace and or service your unit? Look no further…read more This is the most professional company, in my opinion, that you will find in Bergen County. Their estimator Chris arrived, took his time and explained what needed to be done. The estimate was fair. Office staff is nothing but wonderful who return calls!! Amazing. They actually work with you for installation in accordance with your schedule. Whalen and Ives sent a team of professionals to my home that were simply amazing; each and every technician carried out his task perfectly. Not a minute of time was wasted. They arrived on time, which was shocking in this day and age. And....they cleaned up! Obviously the Owners are smart to keep their crews happy. Bravo! I will refer them business every opportunity I get!

The tech that came to give us the estimate was very professional. But way over priced compared to…read moreother bids we got to replace our boiler.

Wow. Do I feel taken advantage of. My central A/C stopped working during a heat wave and called…read moreAllstate. They arrived and stayed approximately 15 min. Told me that they got the unit going and put 2 lbs of freon in. Was told I need a new unit. A/C ran for 6 days and stopped working again. Called in someone else who told me that the reason my unit stopped running was that the coils were very dirty and needed to be cleaned. Freon was not the issue. He cleaned the coils and gave my unit a go over and told me I do not need a new unit. He stayed about 1 hour going over the unit and making sure everything was working properly. Charged me less than 1/2 of what I payed Allstate for less than 15 minutes of service. To add insult to injury I found out that I was overcharged for the 2 lbs of freon by Allstate ($450.00).

Fred came to our home provided us with some guidance which was very valuable and supplied us with…read morean estimate for a new Trane AC unit and Air Handler. He and his crew are very professional, they are very clean and did an excellent job on the installation. I had quotes from 4 companies and Allstate provided the best price, he gives you a 2 year warranty on labor and parts and he has been in business for over 85 years. I have used Reiner in the past and was not impressed. I now recommend Allstate to all of my friends.

Highly recommend Joe Cool's; we got a whole new HVAC system and the team was professional,…read moreconsiderate and got the job done in a reasonable amount of time. Things didn't go as expected during the installation due to existing wiring in the house but the solution was well thought through to minimize the damage to the house. Nick was also very patient and took the time to answer all my questions about the system for the quote and during the installation until everything was addressed. His customer service is commendable and when purchasing an HVAC system that is typically quite costly, it is that reassurance that you need to know you made the right choice.

I was a bit overdue for a checkup, so I first asked around and looked at some online ratings…read more Jonnie from Joe Cools showed up as scheduled, gave my system a thorough review, and no problems detected or "upsells". Would definitely recommend, and use again in the future.

Vince, our regular technician for years, came by to perform our annual winter maintenance on our…read morefurnaces. As usual he was on time and performed a thorough inspection and maintenance on our heating system. It is a pleasure to deal with him.

I used them because they installed my mini split system which I guess is pretty straight forward. A…read morefew years later it developed a problem which they sent their tech out not once but twice and told me it was fixed $800 total. It broke down a third time even quicker. I called a different company with obviously a more technical know how and they said it was a leak the whole time. O'Neill didn't find it. Obviously they're hiring techs with very little capability. Get a more reputable company. This field of expertise is too expensive for the consumer to have half wits fixing things this complicated.