Service at this location: five stars…read more Budget rent a car in general: four stars (maybe less). First, the good. I rent quite often from here - I don't have a car and this place is right across from where I work, so pick up and drop off is easy. I also prefer Budget because they have a debit card policy. But the service, for me, has been phenomenal. Maybe it's because I'm a regular. Maybe it's because I'm reasonable and usually nice. Maybe I've always met them on a good day. Or maybe because they're actually attentive. I'd go for the latter. Let's just have some examples of my experience: 1. I rented a car on a weekday so I could do all of my Christmas shopping. I only drove about 25 miles, since I was staying local. I did replace the 1.5 gallons of gas I used, as per usual. When I returned the vehicle, the clerk added a fuel surcharge since I drove less than 75 miles (apparently that's a thing) but the manager quickly corrected the mistake. He just saw me hesitate when I saw the receipt, looked over at the screen and said, "we'll take that charge off." I didn't even say anything. Folks, he saw the mistake and corrected without me saying a word. 2. They are generally respectful of my time and try to get me in and out of there in 10 min. 3. They don't try to upsell me. I really like the guys here. They're good communicators and I've never had a bad transaction (I've rented there about 10 times in the past year). I don't know what all of these 1 star reviews are about. The so-so. 1. I really wish Budget had better cars. I've had to rent Mitsubishis and Hyundais, which I detest. They're typically loud and uncomfortable and hard on my back. If I could rent a Ford Focus or Taurus or an Explorer (for large loads) or Nissans I would. This is not the fault of this franchise. 2. I find Budget to be extremely expensive on upgraded vehicles. 3. Extended hours on Saturdays would be helpful. There you have it. I've rented from this Budget many times this past year and I highly recommend it.

Rented a car through Avis. Got here and they didn't have the car type requested and told us to…read morehandle it with customer service. No offer to help resolve the issue nor any advanced notice so that we could have pivoted our plans. This is such poor customer service in every level

I made reservation online, car was waiting. Emily checked me in, she's amazing, returned the car…read morethe guy checked me in was awesome too. One of my best enterprise Rent-A-Car experiences. Definitely use this location again.

I'm picking up my minivan from the San Mateo Enterprise the day after Christmas for a road trip to…read moreLA. Although I have yet to get my car as it's other people's turn, I have to write this review to praise Brianna. She is attentive to every one that comes in, very efficient at folks checking in their cars as well as folks renting, and conscious of people's time and family needs. She's so pleasant to everyone. The day after Christmas is everyone's time to recover from the holidays and Brianna's positive, bright attitude makes the start of my day and the start of the new equally positive and bright. We need more people like her.

Erika was wonderful! Every rental experience should be this smooth. She greeted me right away,…read moreclearly explained all my charges, and got me into my car quickly. Once my car was repaired, she finalized my paperwork promptly and even arranged a complimentary drop-off at the repair shop. While I grabbed my car, she kept my kids' car seats safe in her office and helped me carry everything out. She truly went above and beyond -- seriously great service!

One of the best car rental experience we've ever had. While our car was in the body shop, we…read morerented through Enterprise. We lucked out because they had an EV available, the latest Nissan Leaf. Their service here was first class. They treat you like royalty. They even called me ahead of time that they received my insurance claim for rental. Truly a seamless experience. I highly recommend if you're in the area, rent here with Enterprise. They will provide you a phenomenal service. Cheers!

Feb.7 2019 The cars they are renting here are not reliable!!!!I rented a Ford Escape,for one week…read morethe engine throtel is held together with a PLASTIC garbage bag!!!when I would turn,the car would make a really loud noise!!!the registration was not up to date,also no insurance!Rent at your own RISK!!!!very DANGEROUS and RISKY go with a actual rent a car company these people should not be in business!!!I I tried to get a refund after a few hours and Matt declined BBB here I come !!!!

Contrary to the negative reviews for this company however, I had a great experience. The company…read morewas super helpful when Touro did not work out for our group. The cars were nice and new, and fairly clean. The helper was very polite and accommodating when a less awesome person would have raised the price seeing we were in a pickle for a second rental car- they helped me use my coupon. I will definitely keep using this company when I come back to LA.

I rented a 12 passenger van from Kevin for a girl's day. He was fantastic to work with van was…read moreclean and drove great. Communication was amazing with fast response. Will be using his services again.

I rented a Toyota Supra, fantastic car, exceptionally clean, fairly priced, and effortless…read morecommunication, would rent again in a heartbeat!

The whole company is a joke. I rented a vehicle and returned it. They did not close out the…read morecontract for 20 days after and then they charged my card for extra 20 days after a month. 2 weeks after I returned the car they reported the car stolen and I got a phone call saying that the police was looking for me. I told them that the car was returned and fully paid for and still they continued to harass me and threaten me. I called them and they offered no explanation and when I asked for my money back for the extra charges they went and charged my credit card for over $3000.00 again. I was shocked. At first they denied everything and after I sent them the proof, they said they will return my money which I am still waiting for. I have no idea how they are in business. They charge people whatever they want and they hope they don't realize that. I found out that there is a class action lawsuit against them from most states from people who ended up in jail or held at gun point by the police because they falsely report the vehicles stolen.....amazing! The government should step in....this is absolutely criminal!

My Hertz Rental 1/16/2015 SFO…read more I worked with an agent for over 30 minutes as she made faces and comments expressing her annoyance with having to process a rental exchange. A supervisor was stationed 5 feet and she witnessed and heard the entire interaction. I am applauded that a supervisor would not step in and ensure that a customer would receive appropriate assistance. As the interaction dragged on and was not completed in a timely matter I grew frustrated and I said to that it was obvious that the agent was not interested in helping me and I asked if someone else could assist me. She then proceeded to say that she didn't understand why I even wanted to exchange the car, I told her that she is "horrible at your job" to which she responded to with a "you are horrible!" - she was actually yelling at me! I asked her to please complete the transaction so I could be on my way, she again blamed me saying I should have just kept the car I had. I told her I'd happily take the original car back, she instructed me to go back to the garage and see if the car was available. She didn't offer to radio for a car, she wanted me to do search myself! She offer a smaller car than what I rented which I rejected and then she said I would have to pay extra because they were out of full size cars (what I had paid for) or take a smaller car. I was traveling with 3 other people including my paraplegic sister who requires a wheelchair. I could not accept a smaller car, it would not have accommodated our needs; that is why I purposefully booked a full size car. I had a 9 hour drive ahead of me from San Francisco to Las Vegas so I didn't want to spend any more time arguing with a rude agent so I ultimately took what they gave me and left. The car they gave me had issues and I had to exchange that car when I arrived in Las Vegas due to Stabilitrack issues which continually disabled the cruise control in the vehicle while in motion.

This company is a one-stop service! The service is in place. You can sell cars and car rental …read more.. and other services. Customer service attitude is also very friendly and very professional, repair shop master also very patient told me the car status. Recommend everyone to this Auto Force, can speak Chinese！ 这家公司是一条龙服务！服务的非常到位。可以卖车买车和租车...等服务。客服的态度也很亲切又很专业，维修车间的师傅也很耐心的告诉我的车子状况。 推荐大家到这Auto Force,在美帝可以说中文。 走时还送了我一份小礼物呢(^^)

Rented the Bmw i8 and it was amazing. The car ran perfectly fine and the owner was easy to work…read morewith. Only thing I had to do was detail/wash the car as it was dusty when I got it. Other than that, seamless and awesome experience.

My daughter just passed her driving test last week on her first attempt thanks to Jack. He was very…read morepatient, professional and knowledgeable. Jack was very supportive of her and communicated instructions well during all 3 of her behind the wheel training lessons. He was also very punctual and it was easy to book time slots online with his flexible schedule. As a parent, I felt safe having her on the road with him. We will definitely recommend him to friends and family. Thanks again Jack!

Jack is great teacher and very focused on the details. I was able to pass the exam after 2 x 2 hrs…read moreof preparation lesson, totally recommend to anybody in the SF Bay Area! Good luck guys on the California roads!

Love to have their food . Everything is top notch…read more Will give them 5 out of 5 Will be there soon..

This is by far the best place I rent a car from. I travel a lot and miss my cars at home. Difficult…read moreto find a decent place with cars that don't die on you. I found them on the net. I obviously called them and had on the phone a Lady named Alyssa, who is by the way, fantastic, she helped me the entire way to get this done. I got at the first the Aston Martin, was not my task of a car. I called Alyssa back for the Viper SRT. She had no issue to change that. The week was terrific with that car. I had no problem with it. I do recommend the Viper, good size trunk and a lot of fun. Thumbs up to Club Sportiva and see you next time