Thank you John and Brittany! Your service went above and beyond any other auto service business that I have ever worked with. I appreciate your kindness, professionalism, work quality and service! We will be using your shop from now on. I appreciate the complimentary loaner vehicle so I didn't have to worry about not having a way to work for the day. Also, thanks for the same day service! I've already told 2 other people about your service and hopefully you'll see them when they need it! God Bless! read more

I took my brother's Lexus in, replaced caliper pins and one caliper, $800. Seems extremely over the top. I would highly recommend a second opinion. read more

took my car there to have ac fixed told them I had system recharged 2 weeks ago they diagnosed it said there was no refrigerint. They refilled the system and didn't fix the leak and charged me 450$ before they did any work. said if it starts blowing warm air bring it back and we will dig deeper to find leak. I took my car there to get fixed and got screwed. should have listened to the reviews saying do not go here. sooner they go out business the better. criminals ,stay away, do not go here read more

Took my girlfriends car in for a much needed oil change...Charged $136 for one oil change !!! Absolutely insane, was originally quoted at $150 for the oil change but when I questioned why I was told an accidental extra oil filter charge was on which would've been never noticed unless I questioned the insane price of $150 oil change, told my regular shop I go to on Packard road and they told me I was scammed, and would've been charged $65-80 for the oil change. Avoid this place at all costs. read more

Absolutely DO NOT get service here. They will rip you off, lie to your face, and quote you obscene prices because in their words "we do great work". My wife stopped in to get some information and they treated her with complete misogyny assuming she didn't know anything about vehicles, and trust me she knows more than the average person. Among a list of things, they tried to sell her on getting her spark plugs in a Prius changed for $700 quoting several hours of work and insane plug prices. I said screw that and did it myself in 1 hour for $50 in quality spark plugs. I did the work by the book and it runs perfectly. With a whole shop at their disposal I can't imagine it taking them several hours to do the job. I went back to the store and told the owner of the store that his price was insane and his response was a fully expected condescending "well yeah you can do it yourself if you want bad work to be done". I did this work job a few years ago and the car runs perfectly well. The owner is super friendly all the way up until the point you disagree with him. Then he completely changes his whole tone to which he will start insulting you. Don't let this store get one over on you and avoid the disrespect that they serve up. read more

I cannot believe these ripoffs are still in business. Always want huge diagnostic fee then continue to lie and cheat. Repairs ALWAYS suck here. Especially like to prey on anyone who is not knowing alot about cars. Thieving is a compliment to these people. PLEASE do not go here! read more

BEWARE!!! BAD SHOP! Don't trust the "God" sign out front!! Pushy! went in for a tire repair $50?, left with a $200 diagnostic test I told them I didn't want (I kept telling them the reasons why I didn't want the test but didn't say "NO" so they did it anyway! SUPER SHADY!!) I told them I had a short window of time! needless to say I never got the tire repaired $200 later! said it would cost another $50!! I RAN OUT!! John did call me & tell me he would fix the tire for the $200?!!! I will NEVER go back! Come to find out they are very well known for this shady business practice! read more

I believe I have been going to Complete Auto Service (John & Louie's) for close to 20 years. Prior - at this same location were mechanics operating but the businesses were different as day and night. The first owners were concerned they were doing everything to give a customer his/her money's worth; all the guys were extremely nice. If you were to compare them to other mechanics in the area you would say they didn't charge as much; loved to fix vehicles, it's just that your vehicle not all the time was fixed and operating as it should be. Then one day as I needed a repair, immediately noticed there was a change. In contrast, after nearly 20 years of repairs here is how I would compare Complete Auto with other mechanics in the area. First, they pride themselves for "quick vehicle repairs." And they are quick. Yes, they are slightly higher than other shops but there are shops that charge just as much. However, you could bet your life - and that's a big bet - your vehicle would indeed be repaired and operating as it should. Even better than you thought. Further, if after you've paid and left the shop there were still a few kinks to work out there is NEVER any qualms when you return. In addition, it is still a quick repair or a reasonable explanation. Also, being female, I appreciate when they warn me of potential problems that may be coming down the pike. As I leave my vehicle for repair I am confident I will not be disappointed when I return. So one has to make a choice between the two types of shops. Personally, my time is valuable and I prefer a dependable shop where I know what I am getting: quality service at a price I'm willing to pay. I would recommend 100%. read more

UPDATE REVIEW 1/3/2023 Went here because it was a local company. Had brakes and rotors done. After work done, kept hearing a sound. It ended up being the bearings, which should have been caught changing the brakes AND if you would have test drove it AFTERWARDS In less than a year bearings are bad, which means they weren't done correctly Took it back to Subaru that told me the ONE bearing this company replaced was done incorrectly and I had to pay AGAIN to get it done CORRECTLY. Then they checked my oil as I was getting a check engine light and found my oil was BLACK SLUDGE. I have not even driven 4000 miles in a year where my oil should have been BLACK. This tells me they either didn't change the oil or they are using re-used oil. I have had to pay over $2000 to repair the damage caused by them. I wouldn't use this company again if they were the company in Ann Arbor. Scammers!! BELIEVE the NEGATIVE reviews. BEWARE!!! The owner on google reviews replied and said they changed ONE of my wheel bearings. They charged me $1005.73 for ONE wheel bearing. You NEVER change 1 rear wheel bearing without changing the other. Again another mistake by this company Subaru Ann Arbor charges $1100 for labor and parts in TWO rear wheel bearings. So I decided to give my $ to a local business AND get ripped off as a female read more

This repair shop is a massive ripoff!! MY UMich son brought his 1998 Jeep Cherokee in with a broken window regulator (Google it, its about an $80 part) today. After a $189 diagnostic fee, which wasn't disclosed when I called, they came back with an estimate of nearly $800. WHAT?!! Highway robbery. According to Lori and John (I spoke with both of them), the part is $380 (nope) and their labor costs were for 1.62 hours. When I inquired about providing the part myself, Lori stated that they would have to charge me the normal rate of $230 per hour plus 20%.....WHY??! That's even above dealer pricing!!! I told them to put my son's door panel back together and instructed my son to pay them the unreasonable diagnosis fee and leave. Upon getting his vehicle returned, he noticed that not only did the door panel not get reinstalled correctly (see pics below), but they also did not install all of the bolts and screws holding the door panel on and they broke one of the panel tabs. This is a predatory and crooked shop. DO NOT SEND YOUR STUDENTS HERE OUT-OF-STATE PARENTS!! read more

Louie & John's Complete Auto Service - Button panel incorrectly reinstalled, and they broke the tab. - Auto Repair Near Me - Ann Arbor, Michigan

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WORST SERVICE EVER. I would give a 0 if I could. If you want to get taken advantage of to the max. come on down to this joke of a place. Both lady's at the front desk are also very rude. read more

Take your business elsewhere. This business takes advantage of people. They way overcharge, especially if you are out of state, alone, traveling. They also take your car apart, keep parts to assure repair. This is crooked. Now you then have to pay to tow it elsewhere. Honest mechanics hate this practice. read more

Complete Auto is fabulous! They are honest, reliable and fast. I trust to work on my vehicles and it's nice that they always have loaner vehicles so you don't have to arrange for alternative transportation. read more

The pricing is outrageous. They charge labor for services are not needed or are simply fabrications of the truth. This place over charged my daughter to get the brake pads changed. 690 buck! That's simply over charging a young woman who doesn't know better. Taking advantage of someone is not acceptable and a poor business model. I talked with the mechanic and he gave me an explanation of how he went above and beyond which was the furthest thing from the truth. He did what is done in any break pad change and over charged 114.00 for looking at the back break drums and cleaning them. That means they looked at them and blew them out with compressed air. Avoid this shop if you like you money. read more

The experience we had with Complete Auto Care can only be classified as "Divine Intervention." We were at Weber Inn in Ann Arbor. When my husband tried to brake his pedal went all the way to the floor. It was Sunday and we needed to find help in an area where everything was unfamiliar to us. I looked up and... right there.... was Complete Auto Care, and lo and behold, one of the stall doors was up. We pulled in and there was the owner, John, and his wife, Joy. They were closed, but he brought her car in to give it an oil change. He had us pull our van on the hoist and when he raised it up, the last of the brake fluid dripped onto the floor. The fuel line had broken due to rust. It is a 15 yr. old Chevy Express. John gave us a free loaner van. His mechanics fixed our van the next day and we drove back to Ann Arbor to pick it up. Did I mention that when we went inside there was a sign that said, God Loves You! I can only praise Complete Auto Care... and I thank God for getting us to their business safely. They have free towing and free loaner vehicles. If you live in Ann Arbor this is the place you should go for car repairs. They are honest and friendly... the real deal. Plus, They are sending me a free $25 gas card for going to their website and posting my review. Super great people and awesome, fast service. read more

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John at Complete Auto Service is absolutely amazing!! We have taken our 2003 Mustang Cobra with many modifications to him a few times. He is honest and straightforward with the minor repairs we have needed. He has NEVER taken advantage of our lack of car knowledge. Today was our most recent trip to Complete Auto Service to get a radiator flush since our car sits all winter. What was initially the possibility of being a $300 radiator flush turned out to be FREE since they replaced the radiator in 2015 and we've only put 1600 miles on the car since. It was a godsend since we have had so many unexpected repairs needed to our house in the last 2 months. I would HIGHLY recommend Complete Auto Service to anyone who needs car service and is concerned about being taken advantage of. John and his staff ROCK! Always top-notch service. read more

First the good. The restroom is very clean. The woman at the front desk was friendly. My alternator was replaced. That is where anything good stopped. I was driving out to Jackson. My vehicle started acting up so I pulled off on Jackson Rd and meet a very dishonest owner of a repair shop, John. My alternator stopped working. Kept me waiting 2 hours to tell me my alternator was bad; I knew this already. Charged $181 for a diagnostic of said problem. Then said the repair total would be $1100.00. But that $1100 gets me a 3 year & 36,000 mile warranty. Said I wouldn't pay that much as I'm trading in the vehicle in a month and that repair cost is 2/3 the value of the vehicle. John & his mechanic insured me that this was a good deal; that $800 for an alternator is a good deal. Top of the line part. I mentioned I found the correct part for my vehicle , at O'Reilly Auto Parts, from $123 to $240. John then stated that I'm paying for speed..."I'm fast....dealers send me their cars because I'm so quick". My friend, a master mechanic at Ford returned my call and set John straight. The repair at a Ford Dealership garage, with OEM Master Craft parts, labor & diagnostic, would be $450. Far cry from the $1100 quoted. Yes, I broke down 66 miles from home and my honest mechanic. Yes I was stranded. John tried to take advantage of this. We haggled, he back peddled on the price, we agreed on $520. We all know that Dealerships have been the most expensive repairs. They have a lot of overhead and costs, more than than a small repair shop. If the Dealer makes a profit at $450, a small shop really makes a profit at $520, let alone $1100. Beware. Call around. Get quotes. If this owner, John, senses you need work right away and are far from home, he'll try to gouge your pocketbook. John, you offered me a $25 gas card for a positive review....I can't accept your offer. You ripped me off and took advantage of my situation. This is an honest review. This event took place 5 days ago. I quote you verbatim. Shame on you. Yes, you fixed my alternator. Yes you way overcharged. No, I will not ever recommend your services. read more

Quick reliable service, and John's super friendly. Saved me serious bucks on a Saab repair. Thanks, guys!

I dont know how these people are still in business,,,they destroyed the engine in my low mile toyota sienna after doing a shoddy timing belt replacement and struts...they charged me 3k for this. Then blamed it on the quality of oem toyota parts...my van pulled hard to the right, and shook badly the moment i drove it off the property...i was told that i had a tire out of round...which i bought new rims and tires, still the same problems...the car squaked badly,,,i was told that all new belts take time to seat in...they are very pleasant when you first walk in, they even put jesus name on their marque, but they are devil in disguise...they lie, and steal from people...when i had my van towed ba k to their garage after stallibg out in traffic, they said it needed a new engine, and would cost me $5300.00,,, when i told them i couldnt afford it, they told me that they could dispose of the vehicle for me...when i refused to let them have it, they offered me 500 for it...they dont even care if you have cancer, they will still rip you off...i can prove everything im saying is true.... read more

Compete Auto Service - a lesson in dishonesty, and deceit. They charge more that 400% of fair pricing. Truly unbelievable.

Another shop gave me a report recommending thousands of dollars in repairs. Dave gave me the straight story and much of the work wasn't needed. So I saved money by going to Complete! read more

I have been here twice and I really tried to give this place the benefit of the doubt since the staff seemed so friendly. But their prices are ridiculous. If you don't believe anything I say, just do a price check online or with another shop on any of the services they offer to provide you. It is worth your time to do so. The first time I came here was for an exhaust problem which they fixed. They also charged me $50 for an air filter change and $110 for cabin air filter changed. I brushed off the high prices, because I signed up for a 18 months of unlimited free oil changes, and thought that was a good deal overall. Second time I came here for a check engine light. I Was charged $200 for diagnostic fee, found out the problem was Oxygen sensor. They quoted me $500 for the sensor, and $300 for labor. So a total of about $1000. I went to another shop, they redid the diagnosis, replaced the sensor, and the final cost for everything was $350. I also showed other shops the price quotes and their mechanics literally just laughed. The reviews are artificially high on google plus because they provide a monetary incentive for leaving a review. I will never go here again despite owning 18 months of free oil changes (I drive 5000 miles a month so I could really have used that deal), and will tell everyone I know to stay away from this shop. read more

This place is overpriced and a bunch of smoke and mirrors. You going for one thing and they try to sell you 10 others and make you feel good about this, all that is is an upsell shop that tries to confuse people and take advantage of them by bullying them into buying things that they don't need. If you really look at what you're getting for what you're paying for your pain for a ton of stuff that you don't really need like the car care club we all know nothing is for free. We all take our vehicles in to be repaired I don't need pictures of my vehicle being taken and sent to me that is just a charge that I do not need, I don't need to purchase something that you call a car care club that to my advantage, I do not need to be paying for your loaner car I just need my car repaired at a reasonable price and this place is not it I will never return and I will never suggest this place to anyone that I know I hope that this does not get taken down or covered up read more

My husband I have taken our vehicles to Louie and John's whenever we have issues. Tuesday, I dropped my SUV off due to the "transmission hot, idle engine" light kept coming on. They had my car by 8 AM and out by 4:30 PM completely repaired and with a nice "thank you" treat as well. Robin was awesome as were the mechanics who kept in touch with us all day informing us of what they were doing and what finally needed to happen. I always feel like the mechanics are trustworthy and open. From this point forward, no one touches my car except Louie and John! Oil changes, transmission flushes, whatever work needs to be done - they are doing it! read more

I have been going to complete auto for years and they always doa great job and are reasonably priced. They just keep improving year after year. Thanks read more

This is a scam business. Beware! I brought my car there a few days ago as it was not running smoothly. The owner John came to me after 10 minutes looking into the car and told me they need a deeper inspection to figure out the problem and that it would cost between 165-180. I trusted the guy. He came 30 minutes later and told me that one ignition coil needs replacement. (I was told later by a different shop that this problem is very easy to figure out.) He also warned me that I should change the timing belt since it is loose and dry-rotted. His estimate for changing the coil was $600 and for the timing belt $900. I had to pay $180 for a diagnostic that lasted less than an hour just to be able to show my car to the auto-dealer for a second opinion and they told me the timing belt is fine and these belts rarely dry-rot. I found a shop that changed the coil and the spark plugs for $220, almost one-third of the price that John the owner was asking for. Don't be fooled by their nice manners. These people are very dishonest and the owner is a real crook. read more