One word - Dean! Dean is THE best sales rep I've ever had and omg I think he needs to be the face of LV worldwide. I am in the unfortunate situation of having to replace everything I own after my house was destroyed by my neighbors trees (yes, trees is plural) during the bomb cyclone in November. There have been many downs and some ups - and shopping at this LV with Dean has certainly been a highlight! Let me start with - I live in Woodinville. Bellevue is way more convenient. But the Bellevue LV staff doesn't have anything compared to Dean. The Bellevue LV staff treats your experience like a casual transaction. Dean, on the other hand, is top notch. Shopping with him is worth the tolls and the parking - he is patient, friendly, personable, and fun. He remembers all the small details you mention throughout conversation. He listens to what you're looking for. He brings suggestions and recommendations. He is the best! I came in and ordered some bags and mentioned how my daughter (4 yo) really wanted to come with me, but I felt it would be stressful. When the bags arrived, he suggested I come back with my daughter to pick them all up at once and make it a memorable experience - and - it was certainly that. We were treated like VIP - Dean made my daughter feel like she was making all the choices and told her stories about the bags and how they got their names. We had chocolates (it was Valentine's Day, after all) and even left with a special treat - personalized luggage tags. I cannot stress this enough - I love LV - but it is the Deans of the world who make me love it even more. I'm looking forward to going back again to pick up my pieces that they're having repaired and I will forever only shop at this LV. From the bottom of my heart - Thank you for being the best! read more

See all

I usually shopped at The Bravern but then my rep left and I felt adrift. Coming here for holiday shopping was great and I would rather come here for all things Louis as opposed to Bellevue anyway. Easy to browse, good selection, and right in front of the Nordstrom so you can get in and out. Lucy was super helpful and will work with her again on future orders. I love that I can use my Nordstrom card, too. Thanks! I'll be back soon. read more

I'm giving it 3 stars from the 5 it should be, and the 3 are only because my sales associate was sweet as pie. The other people who have been working there for a while are absolutely miserable looking at all times. All look bored with the product and act like they're doing you a favor. read more

Absolutely my least favorite LV store to shop at ever! The most aloof employees who could care less about assisting you. Now the last several times I've come by for some retail therapy I'm always stopped at the black rope and grilled by SERGE from Beverly Hill's Cop. He the. asks why I'm here. Really what a flipping dumb question to ask. HELLO I've come here to spend money! Serge told me I had to wait an hour to get in, I said SEE YA! Another time I came to pick up something I ordered a few weeks back and received the 5th degree at the black rope and he got all testy after letting me in cause he couldn't locate my order. I was extremely put off by my sub par treatment considering most LV employees are exceptional except here. And then there was the person who couldn't seem to get off her personal phone call to actually take more order, so I turned to the next person who seemed semi interested in helping me. I think shopping here anymore is not gonna happen, what do you folks think! Beside LV Las Vegas is a much more rewarding experience. read more

See all

This location is inside a Nordstrom, not a stand alone boutique store. There is security outside, managing the numbers of shoppers inside. Operating a downtown location must be incredibly difficult but they were friendly and professional. The staff inside were all busy but we lucked into working with client advisor Plamedie. She was amazing, super patient, knowledgeable and took her time despite the demanding number of shoppers. Despite the fact that the store policy prevented my exchange (we ended up going to LV Bellevue), Plamedie's kindness and expertise made us feel that our trip was not wasted. read more

I was beyond impressed with the service Ruby gave us today. I was very hesitant to visit the store because of all the negative reviews this store has but do not let those reviews fool you. You can tell that the store has improved since those reviews were left. Great job to everyone. We were in town exploring Seattle and I wanted to take advantage to buy my mother a birthday gift while we were here. We went into Nordstrom to the Louis Vuitton boutique. Keep in mind this store is small so item availability could be limited. We were kindly greeted by Ruby as soon as we walked into the store. This was refreshing because nowadays customer service is very bad everywhere. She asked if we knew what we were looking for. I asked Ruby if we could see some wallets to match my mothers purse. Ruby walked us over to the wallets counter and showed us a few. Surprisingly, they had the Sarah wallet and the Zippy wallet that I had seen online. After picking out the wallet I wanted to purchase, Ruby asked if there was anything else we wanted to see. She walked us over to the men's section but I did not see anything that caught my eye. After, Ruby charged me for my item and nicely packaged it for my mother. Ruby included her business card and a magazine for us to browse through which I thought was very thoughful of her. Ruby made us feel welcomed and like she cared by going above and beyond. She embodies exactly what every LV client advisor should be be. I have been purchasing Louis Vuitton for the past 7 years and will continue shopping with Ruby moving forward. read more

Louis Vuitton Seattle Nordstrom - Eyewear & Opticians Near Me - Seattle, Washington

Favorite Louis Vuitton store and Nordstroms as well. Had the pleasure of working with Dean, he is very knowledgeable and went above and beyond. Wonderful store and staff, make sure to stop in and be delighted! read more

Wouldn't let me return some shoes I bought online because it was originally picked up at the Bellevue store... Said I could only exchange?! You LV or not?? When I asked to check out the sunglasses for an exchange they said there was a 2 hour wait (even though there was more employees than customers in the empty store).. Never going back. read more

After being shut down at multiple Ben Bridge locations for a Rolex watch I actually wanted, I decided to stick with my Casio until the Rolex watch insanity is finished running its course. In my continued quest for useless luxury, I thought it would be a good time to pick up a nice overpriced wallet. So I went online and found 2 I liked. The Gucci one with the red coral snake was sold out, but could be ordered online with an expectation that there would be more produced and available by February. That wouldn't be fast enough to satiate my luxury needs. Onto Louis Vuitton. I visited the website and found that anything you would want was not actually for sale via the site, but they did have the wallet I wanted in store in downtown Seattle about 20 miles from where I was. I didn't bother calling to confirm because other reviews had said that was a fruitless task to get an answer about actual availability. So off to Downtown! Managed to make it to downtown via I-5 in about 30 minutes. That was a miracle in itself. Found parking at the city centre US bank building a block away from the store. 7 bucks. Quick walk to the store with the Louis signage facing the street. The place felt pretty fancy and a tad girly. That was ok because we know who the main demographic is: women and dandies. But there I was checking out the various accoutrements that anyone could find some use for, even if purchased just to admire. And sure enough, under a rectangular box of glass was the coveted wallet I came for. It looked a little different than the website, but close enough was good enough. I just needed to swipe my card and skee daddle. After a few minutes, I wasn't so sure one of the 3 or 4 sales people was going to assist me. Maybe I looked like a guy who was just waiting for his wife to stop looking at EVERY piece in the store. A couple dudes walked in and were ogling items under the same glass where the wallet sat. I thought it would be funny if one of them decided to buy the wallet. Why wouldn't it be? A sales woman came over and helped them try on some bracelets and they went on their way. She then asked if she could help me and was really nice. She packed up the wallet. Payment was perfect. No extra offers or weird warranties or buying clubs to sign up for. Just swipe that card! The sales woman did throw me off a bit when she asked if it would be cash or credit. Who buys this stuff in cash? The second thing that threw me off is when she asked if I wanted some water. Nice offer, but that's pretty rare in a retail shop. I thought maybe it was going to be a while before she could wrap up the wallet. But she was quick and I was on my way. I was in the store under 15 minutes and I had the wallet. I had low expectations for my trip to the Louis Vuitton store in The downtown Seattle Nordstrom due to the other reviews that were completely believable. The high rating is only for my experience last night. No complaints from me. read more

See all

Sh** store. Came here at 430pm to join their wait list. Was told they wouldn't serve me because waitlist is "full". What kind of slow pace do you go at if there are 6 parties in front of me and you close at 7pm? Don't bother to come here. It'll just put you in a bad mood with their hoity toity straight out of "pretty woman" vibes. They obviously don't want commission from the potential sales they can make because they definitely stereotype the clothes you wear. Hey LV, here's some newsflash: most of the time people splurge money when they're on vacation. And the people who can spend money don't need to "dress the part". read more

I've been to several Louis Vuitton stores worldwide and this one is hands down the rudest Louis store I have been to! Prior to coming in, I had spoken to a client advisor on the phone regarding a product I wanted, and she advised me that it showed it is currently in stock at this store, however if I wanted to purchase it on the phone through her, I can do so as well with free overnight shipping. I decided to go to the store first to check the item out. I approached the store, yes approached as they have it blocked off, to see if they have the specific item I want. The guy at the entrance asked if he could help, told him the specific item I wanted. He advised that they don't have it in stock, but they do have other options available. Ok, so I decided to check it out. I was paired with one of the rudest employees ever! I wish I had remembered his name, but from the beginning he was already unwilling to help from the way he greeted. I told him that I wanted this specific item but it's not in stock and would like to see other options to see if it's comparable. He asked me, "if that's the specific item you want then why look at the others?" I was shocked and kept my calm. Still asked to see the items. Well to cut it short- the other options didn't fit my needs. The sales associate started being annoyed because I didn't like the other options and that I said I will just order online with the rep I have been talking to. He started being very condescending and basically said what can that rep do that I can't? I said overnight shipping. He proceeded to say that the rep on the phone was lying because if the item isn't in stock it could take two weeks! I walked out of the store. Ordered my item on the phone and it arrived within 24 hours! I'll never return to this one, and if you're in Seattle and wanting LV, I suggest going to the Bellevue store or have a client advisor contact you. They've been very accommodating! read more

You know when people try to be chic by just being rude? That's what it's like shopping here. Last December, I purchased the Pochette Métis and had the best experience. Today, it was a complete 180. First of all, the place is roped off and there was a man standing beside it. He asked what I was looking for, and I asked if they had hats available. He used an iPad to look it up on the website and scrolled until I said so. If I wanted to shop online, I wouldn't have bothered coming in... anyway, I let him know which hat and he seemed surprised (or annoyed) at the choice. He clicked it, held the iPad to himself and then told me, "yeah so... the only stores that even carry this hat are the store in San Francisco, and... the... it's kind of like this store but... inside of Neiman Marcus in... our location in... Las Vegas ." I thanked him and when my eyes skimmed the store, he stood firmly at the rope then told me to have a nice day. Don't bother with this location, the Bravern in Bellevue has better parking, inventory, customer service and class. The only difference is that it's not inside of Nordstrom but it's worth it. read more

Dean Morgan, in one word, is fantastic! I visited the Seattle Nordstrom last weekend with an out-of-town guest/friend. I stopped by the LV shop in hopes of purchasing/replacing my small but super sentimental LV purse that had a broken zipper. Dean overheard the convo AND swooped in (with his invisible LV cape) and asked if he could take a look at my purse and possibly repair it. Within 15mins my purse was repaired! I was in awe of Dean's product knowledge, professionalism, empathy and customer service! He not only repaired but restored the 15-yr old purse that is truly special and sentimental to me. Within our short interaction, Dean created a moment and memory -- he is truly a gem and LV is super fortunate to have him. Thank you Dean! read more

Louis Vuitton Seattle Nordstrom - Dean's hands fixed the "unfixable" -- my LV lives on! - Eyewear & Opticians Near Me - Seattle, Washington

Absolutely horrible service and I shouldn't have been surprised based on earlier reviews. I don't like calling companies the second they open and I don't go in right before closing because I try to be respectful of people in general. I called this location today (Saturday) at 10:37am. Apparently that was too late because I verified availability of an item and I advised I wanted to purchase it immediately. I was informed that when a CA was available I would get a call back. An hour goes by so I call again asking if I can make my purchase. TJ (who told me he was the manager) informed me that he is working his way down the list of people to call back and according to his inventory the item I verified was in stock earlier was no longer available. I asked him where I was on that list and he refused to say. He kept telling me that there were people in the store for them to tend to and they're busy. "There are lines of people" he said. What I heard him say was that I was less valuable because I was on the phone. He proceeded to dismiss my feedback for over 5 minutes when within that time he could have helped me with my purchase and never hear from me again. Nordstrom should take note of this lack of service. Even though LV is separate from Nordstrom they are taking up space in your store and it's not unreasonable to expect the Nordstrom level of service or better from a luxury brand. Luckily I was able to call the LV boutique in the Chicago Nordstrom and I made my purchase that way instead. I was trying to avoid the high tax rate but at least I was able to make my purchase. When I told the CA in Chicago how grateful I was for her attention she also told me they were very busy in store and they try to keep a CA available for phone purchases. You should try the same approach, TJ. Also, you need to brush up on your customer service skills because they're severely lacking. read more

Stopped in yesterday during a long layover in Seattle and had a wonderful experience. Was immediately greeted but was given space to browse on my own. And once I needed help, Langstin was super helpful and even though I had him pull out a hundred different things and was probably being a pain in the @$$ he never made me feel like it. He's the best! I wish I could steal him and make him my regular CA at home in Vegas :) Sales tax is significantly higher in Seattle but I honestly might just order from him anyway because the CAs in my home store make me mad haha. About the store: it's a smaller location within Nordstrom. They had a decent selection, including some of the newer, HTF items. Good selection of accessories and fashion jewelry. They don't carry shoes at this loc but they are happy to order and have items shipped to you directly, complimentary. Best thing... you can use your Nordy card and rack up points/notes! read more

The worst customer service with veivei or Beibei. She has so much attitude for a customer myself is who trying to make a $1500 up she has no phone manners at all . She acted all irritated and if I was inconveniencing her . She should not wok at this boutique I hope the manager fires her for no customer service skills and no phone Etiquette !!!! If you a manager reading this please train your employees to be respectful !! read more

Me and my girlfriend stopped there to look at a couple of purses at Friday evening at 420pm 2/18/22. We are from AZ and we asked this tall bulky dude about 3 purses. His only answer was NOPE, NOPE, NOPE . Nothing else. We were trying to show a purse to a family member from Boise using FaceTime and this dude was a total A-hole about it. We had just got done buying a Gucci next door from an Asian guy that was so nice. He let us FaceTime and he even talked to her using FaceTime. We made a buy for delivery and headed to LV. We tourists and my girl told me to stay calm if I got upset so I did. Worst customer service ever for a LV store. read more

The moment my mom and I walked into the store, we were greeted by Camille right away. I already knew what I wanted to purchase but wanted to see it in person and tried it on. She went above and beyond to assist us. She let us know that the bag was just arrived in the morning and it was the only one in stock. I'm glad I called before I arrived. The lady whom I spoke with on the phone was extremely helpful and informative. When we got there, there were one other customer. It wasn't busy at all, so we had time to shop around while waiting for the bag to be wrapped in the box :) After reading a lot of negative reviews on here, I didn't know what to expect at first. I ordered my first bag from Louisvuitton.com...but I have to say, I've the best experience at this Nordstrom downtown Seattle location. Since I don't shop at Nordstrom a whole lot, I couldn't remember my log in information. She assisted me and offered me with points and stuff. If you want to have a good experience, ask for Camille. Thanks Camille for the best customer service experience :) read more

Louis Vuitton Seattle Nordstrom - Louis Vuitton Cluny BB I purchased with Camille - Eyewear & Opticians Near Me - Seattle, Washington

Went to purchase I bag for my girlfriend. I end up buying the bag but the service I received felts like a Walmart level quality. Did not expect that from a Louis Vuitton! The box had one corner smashed in. I did not notice it when I was picking it up. It was a birthday present. Will make effort not to shop there! read more

Had the hardest time trying to get a hold of a sale representative over the phone for weeks in regard to an item I desperately wanted. I gave up and got it somewhere else. I know we're in the middle of a pandemic and all but with their price tags, you think they would be able to answer the phone. read more

Thai review is for Jenny. I called her yesterday to see if she had a bag that I was interested in. She immediately looked it up and confirmed that she could order it and I could have it with in 10 business days. I called her today to place the order and there was a delay in how I provided my information. Well, I got a bit frustrated and she handled me like a pro! She was able to put my order in with ease and efficiency. Thank you for being so professional! Nordstrom, you are very lucky to have her on your team! Jenny has completely won me over and I will only be shopping for my LV goods from her! read more

I purchased a tote bag of $1,500 here. I like it. It is comfortable to carry but customer service was not nice. She looked bored without smile. She was not passionate in work. Anyway this store is small so there is no many choices. I will go bigger store next time. read more

Their selection is worse than what you'd have left over 5 min before close at a mega Wal Mart black Friday sale. Don't bother trying to call, they don't answer their phone...it took me literally 50 calls over the period of a week and when they finally picked up the item I wanted, of course, had sold. I expect more out of a store affiliated with (since they are located inside) Nordstrom, they have much better customer service than what this LV offers. read more

Awful customer service. I left feeling disrespected, humiliated and talked down to. I do not recommend shopping here!

We walked into this Nordstrom not really expecting much. We have a couple Nordstroms in Oregon and they all pretty much have the same layout. What I was not expecting was a Louis Vuitton store. I was thinking it would be just regular Nordstrom employees but nope. Saw that traditional all black attire on the female sales and the clean suit on our salesman. We purchased a big lockme bag in black and a bumbag in the new graphite LV monogram. Very pleased with the services, it was a young dark complexion male in a great suit that helped us. Appreciate your level of charisma and assistance! read more

Very terrible service!!!I can't believe that's Louis Vuitton! I have made an appointment ！Although there were no customers in the store, I waited for 15 minutes and asked them three times before letting us in. I wanted to pick out a birthday present today. But I'm so disappointed with this service! I was trying to carry a bag and the attendant told me that I can only browse in the store for 20 minutes .You have 10 minutes left. Makes me want to leave right away. Very disappointed read more

Louis Vuitton Seattle Nordstrom - Eyewear & Opticians Near Me - Seattle, Washington

I will never forget my experience at the downtown Seattle Louis Vuitton retail store. Mainly because it was a very special trip with two of my favorite people. The gentleman who helped us was a remarkably insightful man. I felt that while we were shopping he completely catered to our needs and made sure all of our questions were answered. My sisters frequent the Louis Vuitton stores between Seattle and Houston. I was expecting my first trip to be Swanky with jazz music and glasses of champagne. It actually was more like a lurking security guard and a bottle of sparkling Perrier water. My sister's say that it's addictive to shop in this store. Shopping with a touch of heavy surveillance. read more

Louis Vuitton Seattle Nordstrom - Great packaging - Eyewear & Opticians Near Me - Seattle, Washington

Yuka is FANTASTIC!!! I had been searching everywhere for a handbag that was completely sold out. Several Client Advisors, in various boutiques around the country, all said that they had not seen this particular bag in months. When I spoke with Yuka, she didn't have the bag in stock either, but she promised to call me if she received it in their inventory. 6 weeks later, the handbag was finally available, and Yuka contacted me to see if I was still interested. She also sent several photos, of the bag, to make sure I was happy with it before purchasing! I purchased a second item and both arrived the following day, packaged beautifully with handle bags and fragrance samples included. Yuka is extremely kind, patient, friendly, and she was such a pleasure to work with! She made the entire transaction quick and easy! If you're looking for an awesome Client Advisor, I definitely recommend Yuka!! read more

One of the most unpleasant shopping experiences I've ever had. Matthew was extremely disrespectful and unhelpful and had such a passively aggressive attitude. Went around 430 on July 31. read more

Went in today to get my wallet looked at because the leather was not holding up as I had wished and Matthew made my day! He was extremely helpful and made my decision a breeze. Thank You Matthew! (The wallet is the new addition) read more

Louis Vuitton Seattle Nordstrom - Eyewear & Opticians Near Me - Seattle, Washington

Service was unparalleled. I wish I got the names of the people who helped me. I didn't go in with anything to buy in mind but he spent the time to let me walk around look at options. Left with a wallet, bracelet and a smile! Great customer service at this LV! read more

Will never shop here again. They didn't have my wife's size and I was told by their salesgirl to purchase the wrong size than come in and exchange the item. When I came back to exchange for the correct size the manager refused. Won't be buying anyone of their overpriced crap. read more

I am reviewing after 3weeks of visiting the store. Had to make sure everything goes smoothly for my repair. Mr. Navid Khan the Store Manager of Louis Vuitton Nordstrom Seattle WA was awesome. He made me feel valued even though I have a pre-loved item needed repair(NeverfullMM de). I am not from Seattle so my purse had to be shipped to me and it only took 2days to get to me, it's fantastic!Everybody from the store was great and professional-when I called multiple times for inquiries. I will go back to this store in the near future. The repair turned out great as well. NO issues No mistakes. I wished I included the straps too. On our next Seattle trip then :) I was also informed that max time for repair is 6weeks and only took 3! Very happy. Price for repair varies on condition. Also did hot stamping on luggage tag which only took 3hrs and got it back!Thank You LV Nordstrom team! read more

Louis Vuitton Seattle Nordstrom - Eyewear & Opticians Near Me - Seattle, Washington

Called LV inside nordstroms to make a purchase over the phone and have it shipped to California. I was helped with Camille M. Told her which purse I wanted and then we went through the purchasing process. I had over 6 gift cards and 4 Nordstrom notes and she was so patient to let me use and read off all the numbers to apply to my purchase. I cannot express how sweet and patient she was with my phone order. She went over the return policy and that I would be charged $11 for shipping which included insurance for my package and a sign confirmation when delivered to me. The item was shipped out the next day and I got it within 3 days! She emailed me a copy of my purchase and a tracking number once it shipped. Will continue to make purchases here with my Nordstrom visa! Thank you again Camille !! read more

The moment my friend and I walked in, this FAT BALD MAN didn't acknowledge us at all or asked us if we needed help. Instead he proceeded to look us up and down and had scornful, judging eyes. My friend and I both have full on sleeves and sometimes we still dress like we're in our teens but by no means does that mean we shouldn't be properly helped. However, the associate Aaron greeted me and helped me right after thus the three stars. read more

Louis Vuitton Seattle Nordstrom - Eyewear & Opticians Near Me - Seattle, Washington

Beibei was very helpful during this busy holiday season! Was looking for a specific bag that was a new release for my moms Christmas present. While other stores couldn't be bothered Beibei answered the phone and was more than helpful in taking my order - until she realized the bag was sold out and could not order for me. HOWEVER, she told me she would follow up with me if they happened to get one in and she did the next day (today) - the moment she got into work when one came in their shipment. Exceptional customer service. Although I finally found the bag at the Chicago location early this AM - thank you so much for taking the time and your help! Will be ordering from her in the future read more

I don't need to be paired with an Asian associate just because I'm Asian, I need to be paired with anybody nice, I speak English fine and isn't even Chinese. This should be a quick easy sale for anybody since I already knew what I wanted and was ready to close a sale walking in. I showed the lady the model I found on their website and assume they might not have much selection in their small store, but can still order it. It's a store within a store, located inside Nordstrom now that their large store previously in Downtown Seattle closed down. The lady told me, "I cannot order it for you. You can go home and call the Louis Vuitton 1-800 number". No offering to call them for me, no offering to help me find a similar bag. Disappointing for fighting through Downtown Seattle's traffic to be sent home. This is what I get for branching outside my comfort territory. Thank goodness I still went to the Bravern Louis Vuitton right when I got back to Bellevue. The service was beyond amazing and they were able to order me the bag in like 5 seconds. They actually had the bag in stock earlier that same day, but if I didn't wasted my time coming here in the first place, I could have made it back in time to purchase it before somebody else did right before me. At the end of the day, LV is getting their money from me regardless of where it's coming from, but I recommend everybody to make their future purchases for Louis Vuitton at the Bravern instead and find George to help you, you get your parking validated whether you bought something or not and it's overall a way nicer store; interior, exterior, and customer service wise. I'm such an easy going customer, this is unnecessary. Tell me about your experience if you've been here or is going to after reading this review:) read more

I purchased a handbag in that store, it was a Xmas gift to my sister, so I never used it; but unfortunately my sister didn't like the bag, so I tried to return and they wouldn't accept it because it was over 30 days! Their attitude was rude and cold, I have a loyal customer for many many years, I had purchased many bags from them through the years, and never once returned any of them until now! Not that they really give a crap, but they just lost a loyal customer. read more

Went in to buy my daughter a handbag and a wallet. Yes, we are only spending around 2300.00 (not a lot of money for Louis Vuitton) The customer service was awful....I have been a loyal customer of Nordstrom's for over 35 years....I have never been treated so rudely at a Nordstrom store! Should have bought the bag and wallet in Vegas a few months ago, where I was treated like a person, but I wanted to buy local. Big Mistake.... Thank god the awesome sales lady in Vegas (Michaela) gave me her card, she will he getting my business. read more

I am in the market for a new bag and/or wallet and went into the store for a browse. None of the attendants offered to help me, the girl on duty was on her phone text the whole time and didn't look up once as I did a whole lap through the store. The other employee was helping someone but did not say "I'll be with you after helping this party" or anything of the sort. I'm not sure what judgement you use for a customer, but I left the store after 5-7 minutes of being ignored. You lost my business! read more