Absolutely fantastic experience and customer service. I appreciate the amount of time they spend to showcase various bags for consideration and answer any questions. Many thanks! read more

Louis Vuitton, the french designer brand known all over the world. If youre about that booshie stuff. Then you'll definitely know exactly what im talking about. Wallets, bags, shoes, purses, etc. People know the name, and yes people know it's expensive. The service here was actually very good. Guy at the entrance was very welcoming. The staff greeted us warmly. And asked us right away if they could be of assistance to anything in the store. I asked them for wallets, since a purse would probably be a little too gay for my taste. The associate showed us a few wallets in stock. One which was really nice that my fiance' took to liking. I told the associate i would like to purchase the wallet and we began the transaction. They boxed it up, handed us a certificate of authenticity, and bagged it. I definitely had a great experience shopping here at this very store. The place was neat, it was orderly and a very engaging staff. Thank you LV team, i'll definitely see you again next time! read more

Louis Vuitton Troy Saks - (",) - Leather Goods Near Me - South Troy, Michigan

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Great start, I love their men's Louis Vuitton watts. I Bought. One 12 years ago, and it still looks brand-new unbelievable. Great investment I made 12 years ago. it looks brand-new still. read more

I called corporate to find out if I could go to my local store to verify authenticity of a bag. They advised yes. Went to Somerset, door staff was pleasant. However, once inside they couldnt be bothered with my request. Advise its not a service they provide, look online. I advised the sales clerk, then you better let corporate know, cause they referred me here. As I walked out, a rather tall male clerk with dark hair rolled his eyes at me. Once inside you can feel the pretentious attitudes. read more

I don't like it anyone they Follow me around like I'm some kind of Thief I like taking my sweet time when It comes down to checking out things Make you feel uncomfortable read more

Went in with a few questions and the sales associate was very helpful and honest, checked in the back for a few items and was super helpful and pleasant. read more

Both my girls have a Louie and matching wallets, and I have always had my eye on one, but never could justify, always putting others before me. Finally at a point in my life, I truly can buy one without feeling guilty. Visit the Saks Louie before buying from the actual Louie Store. No comparison to the customer service you will receive. Earlier I had visited the actual Louie Vuitton store in mall, after spending about an hour there, I felt the sale representative, Lori Lassner, was rushing me to make a purchase, so she could move onto the next customer, to make a commission. She did show me show me many purses, but throughout she made the comment most customers do their research online before hand....YES I did do my research beforehand, but the internet does not really show the true beauty of these purses. It was a Saturday, arrived around 10:15am, shortly after they opened and she kept making the comment, we are getting busy, etc... It then clicked that I did not need to rushed into this purchase, for her to just make a sale and me not be truly satisfied with my "BIG" purchase. Needless to say, I had to walk away to think about it. So I went next door to the Saks Louie to just see what they had, (smaller version of the actual store) and so glad i did! Immediately, the sales associate Raquel was so patient and truly listened to me and patiently took the time to share her expertise on the purses. She never once made me feel rushed and shared her thoughts and ideas. She was awesome to work with and I made my "BIG" purchase. (Purse & matching wallet) My daughter and I will be making an appointment with her after the busy holiday rush, to have our wallets monogrammed! If you want someone who is patient, kind and truly listens to your wants, without worrying about what her commission will be, visit Raquel at the Saks Louie. She will not disappoint. read more

This review is for both the mall LV location and the saks location. The LV in the mall doesn't have a Yelp page so I will leave it here.. As the other reviews say, terrible rude condescending service. Been a customer for years and all it took to lose me forever is a disrespectful sales associate and a rude manager. Not to mention that LVMH is mass producing their pieces and the quality is terrible now. Expect your purse or wallet to fall apart within a year or two. Keep it up LV. Customers know crap when they see it. read more

Sales associates are pretty hit or miss. The selection is good and quality of the brand is too. I agree with some other reviews saying the associates can be hasty or prejudice. It's weird how they don't work on commission yet they act like they only work on commission. Again, this doesn't describe their whole staff. I've had good experiences with Ron and a few others but the rest are nothing special. Louis Vuitton is not that big of a deal. Everyone knows that it a BIG name in fashion but it's not very innovative. Don't get me wrong, I love my Damier Graphite Icare, but just because you own Louis Vuitton, it doesn't make you special, which I feel is how the majority of LV owners think. I believe this also spills into some of the sales associates being stuck-up, which is funny since they most of them make less than $20 an hour. I used to love this brand but it has become lackluster. The "exclusive" feeling the company seems to exude is reminiscent of the cool kids in high school; once you grow up, no one cares. One positive thing I will say is almost anything you buy from there is timeless, which is a huge positive. Just take care of what you buy. Edit - This was meant for the actual LV store in Somerset. The store in Saks, while the collection is not as big, has much better customer service. read more

Got my first Louis Vuitton purse and wallet over the weekend. I had amazing help from Tasia and Abeer (from La Mer) picking out the perfect items for me. People here are very sweet and welcoming! They also don't put up with attitude. I witnessed a man in line waiting to get in the store yelling at one of the Louis Vuitton employees that some people in the store aren't buying anything and complain how long he has to wait. He started arguing with the employee, but then the employee kicked him out of line. Remember to be patient and kind to others when coming to this store. read more

If I could give a -5 review I would. I had waiting for a Palm spring mini and when I finally got one you bet I was so excited!! A couple months into owning the bag I noticed the glazing was peeling, no big deal I just assumed I'd bring it in and they would swap it... boy was I wrong! I had dealt with Rachel (Rah-kel) and she was the most disrespectful, rude and vindictive person I've ever had the displeasure of dealing with. She explained that it was "wear and tear" of wearing that bag even tho I only had the bag for less than 8 weeks and only wore it less than a handful of times. She then explained to me that I "can't order the same bag and will make note in my account that I can't order this bag again" I was in shock... absolute disbelief. She then continued to give me attitude and said "I'll be nice and let you exchange it for something we have in store" she made it seem like she was doing me a favor for myy bags glaze peeling! She said if I don't get a new bag today I'm "stuck" with my defective bag. Panicking and in distress I asked if I could order the Pochette Métis (in monogram) and she said I have to leave with something that's in the store and I can't be put on the list for a bag. I didn't want a new bag at the time but I also didn't want to get stuck with a bag that was peeling. So I settled paying MORE for a bag that I didn't even want. I have avoided going into this store because of how uncomfortable I am with this store that I started buying my bags from Gucci and YSL. She completely turned me off from that place and it's so sad because I miss my Palm Spring Mini so bad but she said "I cannot order it again".... very very rude and unprofessional. Asked to speak to the manager and she was not in store and no one did anything about her and how rude she is. I hope Louis Vuitton will see this and take action because I'm absolutely devastated. read more

These guys size you up like a hooker on streets of Vegas. Security follows you around with their cheap suits and bad breath. The Asian ladies are the worst. Remind them that this America and this is the land of the free. Very fake smiles and I would've bought two pieces but this store is so uncomfortable. Maybe, a lesson in hospitality or a course from Dan Carnegie can help these sales ladies. read more

The Manager Raquel was so professional and helpful to me. I will always make this SAKS Louis Vuitton my 1st choice for my LV purchases, Ali was a helpful and friendly salesperson. Raquel and Ali both listened to my needs and helped me complete purchases that I am delighted with! Thank you!! read more

I was over-the-moon happy with the customer service that I received from Candace. I am in the process of clearing out my grandmother's estate and found an unused LV classic Speedy 25 bag in her closet, complete with the receipt from 2006 from a LV store in Palm Beach, FL. I asked her if she could verify if it was authentic, as there are so many fraudulent goods out there. Although she not certify the bag, she told me that it was her opinion that the bag was authentic by explaining all of the tell marks! She was helpful, friendly and very professional. The bag that my grandmother paid $595 for in 2006 is now worth a heck of a lot more. read more

Horrible horrible horrible customer service... I was ready to buy today but customer service was beyond horrible and such a turn off. Please don't treat me like a kid because I decide to touch a bag. Sorry, you lost a sale today. I'd rather go to Neiman Marcus or stick to the Gucci store to buy a purse. I guess you make that much money that you can treat customers so rudely and be stand offish. read more

Wish i could give them NEGATIVE stars! SOOOOO rude!!! Went in before christmas last year and stayed for 10 mins while looking around and NOBODY even came near to help. Made eye contact with a male store clerk who was helping someone else in all fairness so i waited but at least he could have sent someone else over but noooooooo! Took my business elsewhere..................good thing the mall has numerous designer shops to choose from. Kiss my A** louis vuitton! Teach your employees some basic manners! read more

I was visiting from IN and decided to check this store out. I went to both the stand alone store and the one in Saks. I have never been so disappointed with a customer service experience. I took the card of the woman who "helped" me and will be sending a letter to corporate regarding her major attitude, extreme rudeness, and disgusting state of health as she kept sneezing all over the bag I was thinking of exchanging and spreading her gross germs. I wouldn't normally care that someone was sick but when you're ill and come to work in a bad mood, don't treat your customers like crap because you don't know how to call in sick. At least take some DayQuil. I will never go back to this store, period. read more

The associates are super attentive and they have a great inventory and selection. I did not care for the sales associate talking down to me a bit but they are pretty glam so I guess that's just how it is. If you get a bag here, there's no retuning it period. So make sure it's what you want! read more

A small store but nicely designed. I did couples time of visits and they happen to offer wine sample and cookies to visitors. Purchase experience was ok but not like supper awesome. read more

Big store, good selection! I've shopped here a few times, and I used to get ignored or the sales associates give me funny looks, because my hair is blue. The only sales associate who was nice and helped me was Dominique, and now she's the only one who I'll have help me. Ask for her, she's great! read more

Terrible service. I Took in a pair of sandals that needed repair. The grommets keep falling off of them. They've had them for almost 3 months. Totally unresponsive to my emails. Never get return phone calls. These were $1000 sandals. Completely unacceptable . read more

Avoid this location like the plague as the customer service is terrible and should be shut down from conducting business. Specifically under qualified Team Lead for the store. Poor service and the store needs a complete makeover and proper training. read more

To start this off, I want to point out that this is my husband's account. I went to the store with a specific bag in mind. I was nervous about the way I would be treated as I don't think I come off as a person with a lot of fashion sense or money. The store was incredibly busy as it was a weekend, but I was helped faster than anticipated. The gentleman who helped me was very kind and helpful. He explained to me that the print I wanted would be very risky as I wear jeans often and plan to store baby items in the bag. He then showed me the damier ebene print and I fell in love. I appreciate that he took the time to demonstrate the features of the bag, the care, and explain the repair process. I will definitely be going back soon. read more