Not an honest dentistry, I must say. I originally went to this dentistry to get specific work done…read more After a bull story about how you have to get scaling and cleaning done - you end up waiting over a month to get the real work done. This is so the dentistry can pump you and the insurance company for as much money as possible. It's the name of the game in health care today and everyone knows it. Another thing they do is tell you that insurance will cover things that will not be covered. They are completely misleading with a waiver form and they know this. Dr. Church plays that game with patients. He never really fixed the problem I first came in for. So, three visits later and I am still waiting in line to get work done. This is a great example of why the health care system in America is broken. It's all about maximin cash. It's NOT about the patent. So, don't let them push scaling and polishing and all kinds of other routine garbage on you. They gave me a cock and bull story about how scaling will prevent inflection when we do the actual work you wanted, etc. Dr. Church is a bit of a con man if you ask me. He pushes treatment that you may not need. He knows this, but of course will never admit it. Reputable dentists in foreign countries never do this to you!!!

Dental Service is good, CUSTOMER SERVICE is eh. :-( I've been coming to this dental office for…read moreabout 15 years. While my hygienist and Dr. Church are both excellent--professional, kind, and thorough--the front office staff is consistently rude. Their demeanor is very curt and dismissive, which has left me feeling unwelcome and undervalued as a patient. It was not always this way. Their unprofessionalism makes for an unpleasant experience. I recently referred my elderly mother to this office, our experience with front staff was once again less than desirable - very disappointing. A dental practice should provide great care AND excellent customer service, but the front desk is failing in that regard. I hope management takes steps to improve this. I do wonder if they would allow their front staff to be this unprofessional if they were located in Carmel or Geist.

I've been a patient at German Church Family Dentistry for many years and have got several family…read moremembers and friends to go there as well. Dr. Uhl is an amazing and caring dentist and his entire staff is kind and compassionate. I would never think of letting anyone else care for my dental needs.

I absolutely LOOOOVE the crew @ GCR Dentistry. I have been a patient of Dr. Mark's since I moved…read morefrom Louisiana to Indy in 1991. They are a wonderful and professional group of great guys and gals! They sent me gifts when my babies were born :-) and they sent me flowers when they found out my husband had died :-(. They are the greatest! :-) If you're looking for a dentist on the east side, there's not a greater one than Dr. Mark! ~~C. Haskett~~

I have been a patient of Dr. Schaefer's for several years. He and his team are always kind,…read morecourteous and professional. Grateful to have him and his team for my dental care!

I have been a patient of Dr. Schaefer for almost 30 years…read more If and when he decides to retire will be a sad day. Best dentist ever.

I went in for a root canal. The told me the first appt they would take care of it, but I had to…read moreschedule a second appt bc they didn't have time. Root canal went fine, went back for a third appt for my crown and the lady was too hard putting it in and BROKE MY TOOTH AT THE ROOT! They said there was nothing they could do, it had to be pulled. Then they tried to charge me for the extraction! Please find a better dentist!!

Save yourself the headache and find another place to service your dental needs. I've attempted to…read morebeen seen for myself and children. Their process is convoluted and confusing. I spoke to someone several times the day before my appointment, was reassured that all information was obtained, and that I was speaking to an individual at the location I was to be seen. Only to arrive to my appointment, not once, but twice to be told that I needed to be rescheduled because they didn't receive a verbal confirmation. I don't understand why it has to be so confusing to confirm an appointment and it was just super inconvenient.

What a joke. First time, they didn't call in the proper medication and we had to come back hours…read morelater. They said it would be about 30 min for the consultation and it was HOURS. For the first procedure they said it would take about 45 min to an hour and we were there for almost 5 hours. Second time they said I had to stay in the building with the patient and we were not prepared for that. Did not tell us before hand and I certainly was not asked to stay in the building the first time. They still haven't fit the patient for their bottom dentures and it's been 8 months. This place is backwards. Always calling asking for patient to reschedule appointment and they aren't prepared. For the cost of their services you'd think they'd be more professional. I will not recommend Aspen dental!

I wouldn't advised getting dentures from this location. (east Washington) I Took my 90 year old…read moredad last year and he kept having issues with his dentures. The assistance keep patching them. Long story short he has to get a new set of dentures. Stay far away from this location.

Same day dentures is a joke!…read more Insurances covered entire procedure but they want to do further surgery; alveoloplasty without medical reason. Refusing to do dentures without further surgery when not necessary; simply preference or recommendation that varies with other dentists that are more reputable. Jawbone reconstructive surgery with many risks if there is any complications or reactions. Prolonging recovery before having teeth covered by insurance. No attempts at other options; guessing for reason to bill out of pocket costs vs insurance coverage. Bad extraction experience at another; dentist claimed further surgery is needed for correction with no guarantees. Concerns are natural bone va bone grafting if too fragile or density loss during recovery. Too many factors and irregularities in my opinion. Filing consumer complaint & tort claim with mileage reimbursement, loss of wages and distress... Already have eating disorder so I've been refusing to eat; can barely do so already. I don't even want to be out in the general public without teeth to eat or smile; so I now wear a designer face mask covering with 0 confidence & self esteem. Cancelled surgery to review other options to publish.

Check in was easy and had a good use of technology. Staff was friendly and professional. Care was…read moregiven to me and in a timely fashion.

The staff is friendly and helpful , they use all the latest…read moretechnology and have been taking care of my family for years. I would highly recommend Dr. Schafer to anyone needing dental care.

They cancelled my daughters 2 nd cleaning on 11/17 that was scheduled 6 months in advance. Wanted…read moreto reschedule her in April making her lose her benefits. I won't use them again because they didn't care at all and Monica the mgr was ineffective. They usually just wanna sell you something anyway but now they don't have staff. I hope they leave our community soon.

the staff is so rude and they will gladly take your money but they will not do their part to make…read moresure the visit is possible. then refuse to refund your money even though they was not able to provide the service because they needed to do more work then they wanted. Like a prior authorization. Every person ive spoke to has been nothing but rude since they got my money. Now they can't get me scheduled till march and they can't do the initial treatment plan because they didn't know they would have to do a prior authorization. Yet I cannot get a refund. I would say save your time and go somewhere that the staff actually knows what they are doing and actually cares.

i love this office!! love the staff and dr. bendush is the kindness dentist i've ever met! they…read moretruly make you feel like family.

Dr. Bendush is by far Indianapolis' premier number one dentist. His office is modern, clean,…read morefriendly, and very well organized. I've been a patient now for 16 years and after moving away recently I tried a new dentist and had a horrible experience so I actually made a trip back to Indianapolis to have Dr. Bendush and his team clean my teeth. I promise I would rather fly back to Indianapolis from Central Florida and pay for dental work than I would try any other dentist here even if it were free. Dr. Bendush, Jackie, Carey, Nancy, Jerilyn, and Dixie are the best of the best. Their prices are very fair and Dr. Bendush is almost famous for taking the time to explain the procedure in detail and the underlying problem if any as well as solution, choices, and benefits. Thank you Dr. B! I appreciate you PS. This doctor can give you an injection of anesthetic while smiling and having a conversation with you and you never even know that he had a syringe in his hand until your face starts to go numb. I kid you not, getting an injection from Dr. B is like a walk in the park on a sunny day.

I was referred to this office for wisdom tooth removal and had a deeply disappointing experience…read more During my consultation, I provided my insurance information and specifically asked the staff to obtain a pre-authorization from my insurer outlining all costs before I agreed to schedule. I was told my out-of-pocket cost would be $250, so I proceeded based on that assurance. After the surgery was completed, I unexpectedly received an additional bill for about $300. When I called to ask why, the employee I spoke with was abrupt and unprofessional. Instead of helping clarify the charge, she pointed to fine print in a signed form and immediately threatened to send me to collections within 10 days if I didn did not pay. I ultimately paid the collections bill to protect my credit, but the situation could have been avoided with honest communication. When I called again, the office manager admitted they never actually pursued the pre-authorization I had requested. I was then told their standard practice is to estimate or "guesstimate" costs based on prior experience with insurers rather than confirm coverage in advance. That approach is not transparent and directly contradicts what I was told before scheduling. Although the manager apologized and accepted responsibility, the office refused to refund my payment after checking with corporate. I also developed a post-surgical complication. Because of this office's limited hours, I had to return to my original dentist for care. My dentist found broken tooth fragments pushing through my gums that had been missed during surgery, requiring additional treatment. I filed a complaint with the Better Business Bureau to seek resolution. Even after the office manager had taken blame, the practice actively battled the BBB report. Only after the case was closed did they finally acknowledge their error. That resistance to accountability was extremely frustrating. I chose this office solely because I was given clear cost information that turned out to be only an estimate rather than the verified authorization I requested. Accurate communication about billing is essential in healthcare, and that responsibility rests with the provider. Based on misleading pricing, inadequate follow-up care, and poor accountability, I cannot recommend this practice.

Nobody WANTS to go to the dentist. Especially an oral surgeon. But that's where I found myself this…read moreafternoon. I was not so much greeted at the window, than barked at, "name". No smile. No pleasantries, no evidence of kindness or caring. After filling out all of the duplicate paperwork, I was told I needed an xray. I had just had X-rays taken at my regular dentist within the last 2 months. I have extreme difficulty with X-rays, on a normal basis. But with the way the machine was setup, it was too high. I could not tolerate it! I felt I was choking. I told the tech (?) she told me that I wasn't choking. I HAD to do this xray. I told her I could not physically do it, couldn't they get my xray from the referring dentist. She looked to the front office where someone was shaking their head and saying "no." The"tech" said we would have to reschedule. I had been here 2 hours already filling out paperwork without seeing the surgeon at all. Not coming back ever! I don't have to. I will definitely find another oral surgeon, that hopefully cares or at least can pretend with the patients. The whole situation was uncomfortable, cruel, unappealing and uncomfortable. And I didn't even get to meet the surgeon...