Today, I visited European Wax in Burlington for the first time since having my baby; it was a…read moremomentous appt. I chose the associate I'll refer to as E because of how terrific she is and the rapport she's built with me over the past few years. I've been a loyal customer in Burlington for three years, and E has always been my favorite. She's upbeat, friendly, remembers me, and is exceptionally skilled--efficient, professional, and virtually painless. That's why I was both surprised and disappointed to learn today was her last day. She was let go with less than two weeks' notice--not for the quality of her work, but for not meeting product sales quotas. I've purchased annual wax packages for seven or eight years, but this will be my last. Across multiple locations, I've seen a pattern of poor employee treatment. Sales quotas should never come at the cost of retaining top talent. If a company is losing great employees like E over product sales, the problem isn't the employees--it's leadership. If European Wax continues to prioritize short-term sales over long-term customer loyalty, it won't just lose great employees--it will lose customers like me. By the way, my first postpartum wax was a positive experience thanks to E. She is outstanding!

Feeling annoyed with my recent visit... I booked someone specific and was seen by a different…read moreperson with not explanation as to why. Not sure why that is. My first wax (Brazilian) at this location was with the same person as today. I had chosen this waxer my first time due to her bio about her years of experience and care for attention to detail. My first wax she had left a significant amount of hair and it felt kind of rushed. I was honestly not happy when I was greeted by the same waxer again today as I feared I would go home with the same result. I of course was left with lots of hair and wax residue. The appointment is supposed to be 15 minutes and I was out of there in under 10... I feel very let down due to the fact that this person had yet again left me with a significant amount hair and rushed through the service. How could you let a client walk out knowing damn well you left loads of hair after the service is "all done". Is that how you would want to be waxed?! The waxer was very nice but she does not seem to care if she gets all of the specific areas that you book. Her bio is far from correct as she doesn't pay attention to detail. If I wasn't in a time crunch due to a trip I would have left and rebooked with someone else.

Ready set glow!! I…read morehad a wonderful experience with my peptide facial! I felt pampered and well taken care of. I decided to treat myself for my bday and scheduled an facial appointment. As soon as I arrived I was received with all smiles from everyone. Everyone is very nice, friendly and professional. The esthetician walked me to my service room which was very nice and cozy. I quickly changed and got comfortable on the bed. After viewing my skin she recommended a peptide facial which was a 60 min treatment. I was delighted! She informed me at every step so I learned a lot about all the treatment steps which was so fun! At the end I was glowing!! My face was smooth and dewy and I felt amazing! I especially enjoyed the neck and shoulder/arm massage, it felt heavenly! I can't wait to treat myself again to this wonderful experience!

Going to this spa is like a vacation. The atmosphere is very soothing. I leave feeling very…read morerelaxed. The services are wonderful and Saloni makes sure everything is perfect on your face. Also they don't "push" their products on you. I love it here

Staff are always kind and smiling. It's a nice clean relaxing environment with lovely decor and…read moremusic playing. Services are not rushed so if your in a hurry go somewhere elsewhere. They take pride in their work so rushing won't get you the best results. The attention to detailed quality work is very important to the owner. I appreciated her jumping in to make sure my nails were shaped perfectly.

First time coming here and a few days later one of my nails broke. My nails NEVER break getting the…read moresame thing done at my usual salon. I came back here to get the single broken nail repaired and they charged me $10. Even after I told them I did nothing to break the nail on my own (didn't hit it against anything), it just broke randomly because it was a low quality job initially. They also didn't tell me when I came in that the repair would be $10, they told me at the end after they had already fixed it. I will never come back here. Stay away!

Katie is great!! I had come to this place years ago for electrolysis and decided to revisit for my…read morefirst facial. I went with a maintenance clarifying facial. Katie was thorough and made my experience personal and comfortable. She used specific products based on our conversation and her analysis of my skin, and left me more knowledgeable about what my skin needs. It felt nice to be seen and invested in. I even ended up purchasing a couple of products per recommendation and after using them for a while now, I love them! My skin felt so good after, and LOOKED good too. It felt good investing in myself, self care is important!! I felt really taken care of in the hands of Katie, she's truly an expert!! I will be back for more services, especially another facial!

I've been receiving facials, peels, waxing, and electrology services from Katie for almost a year…read morenow and she is truly wonderful! Let me start off by saying I'm a regular when it comes to services. I've NEVER had a bad service, I've always left satisfied. Katie and her staff are incredibly professional and they're always great about scheduling. When they know they're busy they'll have me book in advance so I can get all of my appointments in. And if they need to reschedule due to a conflict they always give plenty of notice. The Spa itself is very cozy and clean. Heated beds?!?! A revelation. Breath mints for when you chugged coffee on the way into your appointment?! I'm here for it. I love the convenient location and availability of parking - coming from L.A. those are luxuries. The services - I love the sensitive soothing facial! I've fallen asleep with the jelly mask on, I'm not ashamed. It was that relaxing. My husband and I both did a round of peels this past winter and his acne is basically gone, and my maskne dark spots have faded almost entirely. I also want to note that the electrology pricing is very fair! The selection of products is really good! I love Eminence and have been using that brand for a while, but I also love that they carry result driven product lines like PCA. They never get pushy with products but they'll make recommendations based off your skin concerns, and honestly who doesn't love professional skin care advice?! This is an extremely qualified group of women giving five star service!

I'm assuming Kiya is the one woman show threading her way through customers. I thought she was…read moregreat - super chill, easy to talk to, and straight to the point - making you look FABULOUS. $10 for an eyebrow threading. I can't help myself to but pluck sometimes and Kiya is trying to set me straight - she said no more plucking certain areas so we can get these girls thick again. I'll be back every month to get these eyebrows back in action. Definitely come through here! Parkings easy - right in the plaza across from Burlington High School.

Went today to get my eyebrows threaded and I was very happy with the result! I asked to keep the…read moreshape but just clean them and got exactly what I asked for! Will definitely be back.

Great place staff professional clean parking free easy to get to…read more Go try it!!! No complaints

This was the best salon experience I've had to date. I don't get my hair done often, so I like to…read moredo more with my hair when I do go. First time here, I was scheduled with Naomi, she is an INCREDIBLE stylist and lovely person! Naomi is so down to earth and obviously knows her stuff / she helped me decide my cut, color, different types of foiling, and how to take better care of my new hair. She also talked with me about pricing before she started and we worked out a plan together. I will definitely be back. Thank you, Naomi!! :)

First time getting waxed ever. The experience was pleasant and will definitely be returning…read more Kelly is very professional and very efficient. The casual conversation makes the experience enjoyable also. Arrived a little anxious since it was my first time, but I was quickly put at ease and will be looking forward to my next visit. The pain isn't all that bad!

Kelly is fantastic. I'm very picky about where I'd go for a brazillian wax, especially with…read moresensitive skin, but she had great reviews and I'm so glad I went! I've been here twice so far and been very pleased both times. She is great at talking throughout the service so it isn't uncomfortable at all. She is also incredibly quick while not feeling rushed. I'm always out within 30 minutes of arrival. The last time I went I was 9 months pregnant. She kindly explained that it would be more sensitive than usual and outlined her approach to ensure I was comfortable. When I needed a break from one area and to switch positions, she easily pivoted over to another area and helped me get comfortable. Bottom line: Kelly provides excellent, quality service with compassion and understanding.

Ally was amazing! Super helpful with my teen's waxing, kind and gentle! I will definitely be back-…read morethe experience was quick and painless and the place is clean and relaxing.

I saw Ally in the Reading location and she was amazing! She made my waxing as painless as possible…read moreand I love my tinted brows/lashes! Go see her!