they will tell you "just 5 min" and proceed to make you wait atleast 40 minutes. this is the 3rd…read moretime it's happened. the first time, i let it slide. the second time, i respectfully walked out. today? i walked out yet again and will never go back and shouldve learned my lesson the first few times. they have no sense of time and lie to you because all they care about is taking your money and not your time. absolutely no professionalism and lack of consideration for other people. i was particularly done and upset and told them i disappointed i was after they repeatedly lied to me about only waiting "5 min" almost every 5 min when i could've went and found another salon to do my nails. i now have to go to an event with my nails completely undone because they didn't have the decency to just be honest and not money hungry and inconsiderate.

For my bday pedi, my girl friend brought me to her go to spot. Busy Monday inside as all techs were…read moreoccupied. I was seated immediately though my friend had to wait for the next available tech. Mixed feelings about cleanliness-the displays were meticulously organized and nice to look at, but the arms of the massage chairs were dirty and covered in splats of lotion(?) as well as a serious dust bunny situation behind the chairs. Refreshments were not offered by my tech, but the gentleman working on my friend offered so I jumped in on that since I was pretty parched. Nail work was very good, though for $35 for a basic pedi, I can get more foot and legwork elsewhere for the same price with a little more finesse and care.

UPDATE: Owner (Tim) reached out to rectify the problem and got me in to redo my color. They said…read moreI had to choose a different color because the one I had fades. I chose another color. Well, we noticed again, that the colors didn't match. She ended up having to find a different color that closely matched and used it to paint OVER the color on my toenails that she'd already painted on. I didn't like this particular encounter because she rushed through my service, especially once the color, AGAIN, didn't match. Nails are straight and there's still a difference in shades between my nails and toenails. I wished he had gotten a tech with more patience and more concern to take care of me, especially after having the experience I had beforehand. I'd never experienced this in like 17 years and I've been all over, to include overseas. I had high hopes after speaking with the owner but I guess the tech didn't share his enthusiasm to make things right. Original Review: Went in and asked for a regular mani/pedi. The whole time I was getting my pedicure, the tech was trying to upsell the gel manicure. She said, the regular polish would chip and they have the color match in gel. I guess this is the color match (see picture). I spent my money, wasted my time. All for this. I can't stand it. Only gave two stars because my pedicure was good with the exception of her using a drill on my toenails which was odd because it was regular polish but she didn't cut me so I left it alone. It turned out pretty.

Update: Received a call from the owner who apologized and rectified the problem. We stayed away for…read morea few weeks. Went back today and it was an amazing service.

Piss poor customer service. The lady got mad and told me "you can leave" after she didnt understand…read morewhat I wanted for shape. They also do the worst eyebrows I have ever had. This was my second time coming so I think this review is fair.

Piss poor customer service. Waited 50 mins for full set, eyebrow, and pedicure and received…read morenothing. Complete waste of my time.

Horrible service. I asked them to fix my toe and it was made a big deal. The next time I went to…read moreget my eyebrows done I had no issues. Then when I went for a pedicure refused my service after going for years and said I was petty for asking them to fix something. They pick and choose what services they want to give. They want to give mediocre pedicures.

I can in for a pedi and was out the chair in 10 minutes they do rush jobs. They don't take the…read moretime. It was the worst experience of my life. If I can give this place easy star it would be absolutely zero will never come back.

When I saw the signs for Luxury Nail Spa go up a few months ago, I was beside myself. The Marigny…read morewas at long last getting a full service nail salon?! Be still my heart! And I patiently waited, but in the meantime kept going Uptown to my favorite, Southern Swings (which I still love, but it takes me a half hour to and from, which is not ideal). They recently opened and I had my first appointment yesterday. It's a huge, beautiful, sparkling clean establishment with a huge row of pedicure lounge chairs and nail stations. There are also hair stations for the future and private rooms for things like eyelash extensions and waxing. Similar to Southern Swings, they offer you bevvies (they have a little bar set-up, which is so cute) and a little cup of nuts. I love the nice touches! Facts: I had the best pedicure in years here! As in, super thorough and they even do callus removal and hot towel wrap as part of the most basic option ("Refresh"). I don't love getting pedicures (my issue), but this was so relaxing and my feet feel like buttah. I needed new claws and had Halloween on the brain, so I showed a photo of candy corn nails, super pointed and long(ish). I'm in love with my nails and can't stop looking at them. They have a 10% special now, but even without that, the price is so reasonable, a rarity these days. Nicki, the owner, gave me my mani/pedi and she is just lovely. I couldn't be happier with this new salon and I'm so thankful they are now in the neighborhood. I can't wait to go back!

I live near by and have been going since they opened. I never have left disappointed until today…read more I'm not sure if the person doing my nails was new but I had to repeatedly ask her to fix the shape of my nails because they're did not match. In addition to that none of them were even. Lastly the polish I picked out was burgundy but they turned out red which is absolutely not her fault just annoying. I will return but will ask for someone else next time.

I came to prom & posh when I lived nearby back in 2020 and then moved. Recently moved back, and was…read moreso excited to be near one of my favorite nail salons again. They accommodated me as a walk in today, and did not disappoint. I finally found the perfect emerald green dip color I could never find at other salons. They were able to get me in for a dip nail & gel polish on my toes last minute and I'm so grateful. The color, shape, & service was great. I'm so happy to be back in the neighborhood & they will be seeing me often.

asked for dip with chrome tips. I showed them a picture of what I wanted. I was told they could…read moreaccommodate. this was not complex. I wanted dip with chrome tips. it came out way too light because they selected the wrong base coat. They should know how chrome works if they offer the service. My only option at that point was to paint gel over the dip in a color that I didn't plan for or necessarily want. They did offer for me to go to another location on a different day to get what I originally asked for which was not helpful considering I had an event the next day. Disappointed overall despite their efforts to fix the problem.

Excellent service - always very friendly and quick. Their prices are fair! Highly recommend!read more

THIS PLACE WARNING DONT GO HERE!! I went here to get my dip…read moreremoved but little did i know they would file my nails down to the brim and overcharge me! First, they kept cutting my finger with the nail file, and then told me they didn't! But then they made me soak my hands in nail polish remover that hurt really bad because of all the cuts and kept filing until my nails where barley there anymore THIS IS A WARNING DONT GO HERE

Staff are friendly and you can tell they're close to their regulars. I loved that they had an old…read moreschool playlist with their matching music videos on the TV. We walked in for two pedicures and was able to be serviced right away. I agree with another customer about the hygiene of their tools as they are sitting under a UV light and not fresh out a pack (maybe that's a Cali thing?) We didn't get any infections though, haha, so that's a good sign. The attention to detail is top notch! I really appreciated it, especially since I'm so meticulous myself. Dude who did my toes did not rush through painting and brushed off any inconsistencies. Great service for a walk-in and last minute decision.

After being a loyal customer for YEARS, literally years, today was the last straw! It's only 2 nail…read moretechs I valued service from which are Tina & Ana. Ana used to be my preferred primary tech before Tina but I would still alternate between the two (still to this day). I went in today thinking I will get serviced but instead was basically denied service. Instead of being truthful, Ana had the owner Lee, lie to my face saying she had other people when nobody else was sitting in the waiting area. When I asked who else she had his reply was "Oh I don't know" and she doesn't even take appointments. I told him if she simply does not want to service me then she can just say that & his reply was "Oh I guess so, I can do your nails. I use to always do your nails" - LIES. Won't be back here EVER again, my money is green & it spends anywhere. I've had enough & today was the last straw.