I want to make parents aware of a very concerning incident that happened at Love Poki in the food court. A male employee was recording our 14-year-old girls from behind the business counter. When I approached and asked why they were being recorded, he and the business owner showed me the video and stated it was being used to promote the business. The footage focused on the girls from the waist down while they were wearing shorts. No parent or guardian gave permission for our children to be recorded or used for business promotion. When I expressed how inappropriate and disturbing this was, the situation was laughed off and minimized. Law enforcement was called to the location, and a report was made. Regardless of whether anyone tries to excuse this as being in a public place, recording minors in that manner for promotional purposes without parental consent is unacceptable. Parents deserve to know when their children are being filmed by a business, especially when the footage is focused on their bodies. The officer informed me that the individual posts these images on their social media. I am asking mall management and the business owner to take this seriously, confirm that the footage has not been posted or shared, delete any recordings of the minors, and make sure this never happens again. Even after asking law enforcement to ask them not to post this video, he still went ahead and did it anyway. I included the pictures of their Instagram clearly showing it posted. Parents, please stay alert and protect your children. This should not be normalized. read more

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I want to make parents aware of a very concerning incident that happened at Love Poki in the food court. A male employee was recording our 14-year-old girls from behind the business counter. When I approached and asked why they were being recorded, he and the business owner showed me the video and stated it was being used to promote the business. The footage focused on the girls from the waist down while they were wearing shorts. No parent or guardian gave permission for our children to be recorded or used for business promotion. When I expressed how inappropriate and disturbing this was, the situation was laughed off and minimized. Law enforcement was called to the location, and a report was made. Regardless of whether anyone tries to excuse this as being in a public place, recording minors in that manner for promotional purposes without parental consent is unacceptable. Parents deserve to know when their children are being filmed by a business, especially when the footage is focused on their bodies. The officer informed me that the individual posts these images on their social media. I am asking mall management and the business owner to take this seriously, confirm that the footage has not been posted or shared, delete any recordings of the minors, and make sure this never happens again. Even after asking law enforcement to ask them not to post this video, he still went ahead and did it anyway. I included the pictures of their Instagram clearly showing it posted. Parents, please stay alert and protect your children. This should not be normalized. read more

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Had to update the truth. Poki was mediocre and not the freshest at all. I think they reel you in with a free drink if you review them well. read more

Love Poki - Vineland - Salmon poke - Food Court Near Me - Orlando, Florida

It was a crazy crowd in the food court where Love Poki kind of stood out. I love Poke and was craving for something else than what you normally end up with kids over several days in themes park. The presentation is great and the staff was very nice and friendly pointing out what could be a good addition to the already laid up courses. I took the salmon tuna poke (2) and added as much different colors I could (5 was already included). The edmame, sesame seeds and oil together with ginger cilantro and a whole bunch of other ingredients in addition to mango, made this the perfect lunch. Healthy as .... Too! The only thing I didn't like was the tiny amount of salmon and tuna. And avocado was neither included, so all in all a bit pricey, but nevertheless the taste was good! read more

Love Poki - Vineland - Salmon and tuna bowl (2) - Food Court Near Me - Orlando, Florida

DONT DO IT!!! I ordered a Salmon Teriyaki bowl. I sat to eat it and after a few bites I found A LONG STRAND OF HAIR and my hair is in braids so it wasn't mine. First let me say, for two bottles of water and two bowls, I spent $48!!!!! So excuse me if I wanted my money back after finding HAIRRR!!!! Who on earth eats again from the same place that serves you HAIR?!!! ANYWHO, they wanted to fix me another bowl but refused a refund. They kept offering that I eat another bowl while I stood there gagging back so I didn't vomit. The manager was EXTREMELY RUDE telling me no way would he offer a refund and would only make me more food. I asked him, would you eat from a place that served you hair in your food A SECOND TIME? All I wanted was my money back. I was in Orlando with a bunch of family and friends and one of our friends walked up looking as if they were about to order so I told MY FRIEND not to order because there is hair in the food and they won't issue a refund. He told me he would have me trespassed for that. Lol! He even went as far as to call security but apparently security has gotten multiple complaints about this place because the security guard said, "oh yeah...he's always like that!" Speaks VOLUMES regarding the customer service (or lack of) Furthermore, the salmon was super dry and fishy and looked NOTHING EVEN REMOTELY CLOSE to the beautiful char grilled salmon in the advertising image. It's not worth it to spend that much money for extremely mediocre food, rude manager that refuses a refund even though it was his staff members hair in my bowl. Shortly after I asked for the refund, a woman came out the rear wearing NO HAIR NET!!! I'm pretty sure it was her hair. I'm gagging as I type this. I find it completely disgusting that there was hair in my meal. I'm just happy I didn't have it in my mouth. Though I had already eaten from the bowl!!! No refunds...there are NO CIRCUMSTANCES THAT A REFUND WILL BE OFFERED SO SAVE YOUR MONEY!!! If you expect to be treated fairly, DONT EAT AT A PLACE THAT WILL NOT HONOR A CUSTOMER WHEN THEY PROBLEM IS THEIR FAULT! read more

Love Poki - Vineland - Store Front THEY SERVE HAIR IN THE FOOD AND WONT GIVE REFUNDS - Food Court Near Me - Orlando, Florida

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The poke here was fresh but my rice was Al dente. Rice is very important when it comes to sushi and here it was lacking in acidity and being cooked well. I wouldn't go out of my way to come back here. When I ask the girl that prepared my bowl if she had wasabi she looked confused. The lady at the register stepped in and grabbed me a packet of wasabi. read more

Love Poki - Vineland - Salmon poke bowl (rice was meh) - Food Court Near Me - Orlando, Florida

I order Salmon teriyaki bowl from Uber eats and received a bowl with white rice, lettuce and plain cooked salmon. It was $20. Now... I realize that's ridiculous for any bowl but I accepted it was going to be a bit pricey ordering from Uber and I was ok with that. But the description of this item listed white onions, imitation crab meat, cucumber, edamame, cilantro, ginger, pineapple, jalapeño, sesame oil and sesame seeds... where were those items? Thankfully they were gracious enough to send soy sauce and some sriracha packets or it would been a very dry and disappointing meal. Won't order again. read more

Love Poki - Vineland - Salmon teriyaki bowl - Food Court Near Me - Orlando, Florida

Great bowl! My fave. Easy to choose and create. Jose and other staff friendly and helpful. read more

Love Poki - Vineland - Tuna poke bowl - Food Court Near Me - Orlando, Florida

The food court at this premium outlet is 10x better than the one in my hometown. Lots of Asian food and drink selections. I ordered a brown sugar boba tea to cool off from the heat and humidity outside. The drink was made quickly and the service was prompt and friendly. There is plenty of seating in the food court and more outside if you can bear the heat. The brown sugar boba was good! Sweet flavor, cold drink, and soft boba. I would order again. It's kind of expensive at about $10 a drink. I guess that's the price of going on vacation. read more

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We love eating here! We look forward to visiting this eatery more than the outlet shopping whenever we hit up this area. I think my husband suggests going to the outlets just so he can get a poki bowl. The portions are fair, and the food quality is good. Definitely recommend it for anyone who likes poki bowls with a reasonable price tag. read more

Disgusting poke bowl with rotten food inside. Avoid. At. All. Cost. Don't fall for this shit. read more

Love Poki - Vineland - Food Court Near Me - Orlando, Florida

Tried the fruit refresher and was really disappointed, it just tasted like water with a hint of syrup. No real flavor, not refreshing at all. Definitely not worth the price. $8.30 I think it was. An absolute scam wish I could get my money back. read more

Friendly staff, but Extra Stingy with their food. I have to ask multiple times for the same topping even though you can choose 5. I got half salad and half rice, most of the salad I got had black spots. I would not recommend this place. read more

I like how they have cooked salmon. They serve a lot for one bowl. The server is also nice. read more

Love Poki - Vineland - Food Court Near Me - Orlando, Florida

We ordered #4 with cooked Salmon Everything was so fresh and yummy. Great choices to add. Even Avocado! 6. Kinds of Bubble Tea and regular sodas. read more

I was hungry for something healthy. I walked up to order all the staff were really nice. I did a bowl you make on your own. I was not in the mood for raw fish so I asked for fish that's cooked. They got the fish out of a residential hot pot and I had also added chicken. Both were pre cooked I decided to try it out. I got my bowl went and sat down I was really hungry. I took a bite of the fish it was super dry and rancid. I took a smell it was really bad. I took the bowl back after having only one bite. I asked for my money back they called who I would guess was the owner. While I was talking to him one of the workers smelled it and said yes it's bad. The owner said we don't give refunds. I said you have to give me a refund I don't want anything else. He said you have to choose something else. I said no after eating a bite of bad fish I lost my appetite. He said he could not find my order on his register so I got it from my phone with my capital one account and showed him. He kept saying he could not find my order the staff told him I was just at the counter not even 5 minutes ago. He said if he can't find it he was not returning my money. I said I just showed you on my app the name of the place and amount just give me cash. I kept my cool told him I was not leaving without my money. The owner whispered to me not to say anything more that other guest could hear me. People asked me what was wrong in line and I told them. Several people got out of line after hearing all that was going on. The owner asked that I went to the back door through the service door. It was down a hallway around behind the outlet. I got to the back door and 2 of them came to the back door to try and intimidate me. The older one that was the cook told me in broken English "You leave now" and he strangely laughed at me. The other one said we are not giving back your money. These 2 guys need to learn the American culture if something is bad plus rancid you return money promptly. I got the feeling their business is hanging on by a thread and should be closed down. I will be reaching out to the health department and also the outlet management. Beware of this place for health safety. Also note the sign there is a good reason they don't give refunds because I'm sure they get a lot of complaints of bad food. read more

Love Poki - Vineland - There is a reason they don't give refunds because their food is really bad - Food Court Near Me - Orlando, Florida

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So yummy! Great service. The people were so kind and you can load up your bowl with whatever you want read more

Love Poki - Vineland - Poke Bowl so yummy!! - Food Court Near Me - Orlando, Florida

Amazing food! Great people! Sorry you can't see the food I ate it too quickly ‍. If you're in the area definitely check it out. read more

Love Poki - Vineland - This was a build your own salmon bowl at one point. - Food Court Near Me - Orlando, Florida

Wonderful service and their citrus sauce is delicious. Generously portioned toppings, vegetables, and seafood (although my shrimp and scallops were tiny as...well...shrimp. Around fingertip size.) Fruit drinks aren't too sweet and do their job in refreshing but border on the artificial cough syrup fruit flavor. read more

Love Poki - Vineland - Food Court Near Me - Orlando, Florida

Oh my god I can't tell you how delicious this food was. I almost posted a picture but I ate it too fast! Staff is wildly kind, loved the interactions I've had here. The place is gorgeous, and so fun! I would recommend this spot to literally anyone in Orlando. I am moving sadly, but when I come back for vacations I will be stopping here. It is a staple in the community! read more

Rip off and misleading. Horrible value for money. Not even enough food to feed a 5 year old and they have a million rules for what you can or can not add to your bowl read more

I would never eat here again. The food as terrible and the store wouldn't take back our order for a refund. The chicken tasted terrible, the avocado was brown and soggy, and the tuna and salmon just tasted off. read more

Wow! This was the best poke we have had since Hawaii! The bowl was a good size-- perfect for 1 hungry person or 2 snack hungry people. It also had great proportions of rice to fish to vegetables. I ordered the tuna bowl and added spicy mayo and eel sauces. So good! My husband ordered the salmon bowl and added nori. read more

We had Abdominal pain, vomiting and diarrhea from the milk tea.We tried to tell the manager the drink was wrong and wanted the refund but it was not possible. He didn't solve our issue immediately instead helping the next guest and said I'm the first person has the issue. read more

Undercooked rice and not so fresh fish. Underwhelming garnishes. Potion sizes depends on whose behind the counter.

Expensive. 10$ for boba with hardly any boba in it. I understand its in a mall but quality should match the price.

Food is horrible ! And the people who "run" this store are rude and charge you for everything I would not recommend this place to anyone

Friendly staff, good portion and delicious Poki. Would recommend if looking for quick and fulfilling bites ! read more

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The food was okay. The service, however, was absolutely terrible. I wouldn't recommend this to anyone.

Stingy with portions. $4 for extra protein (chickpeas). Barely any fish. Gave me one tomato. like Hawaii as in price wise. don't recommend.

got a poke from DoorDash and it was disgusting. the raw tuna and the salmon had an aftertaste and they just tasted like they were on a bad freezer for days. Do not get raw fish from this place read more

Grabbed a salmon and tuna Pomo bowl. It was huge and delicious. Had eel sauce and all the extras!

Awful service!!! My husband and I went to the outlet mall this past weekend and while we were there, we decided to eat at the food court. My husband ordered a bowl from Love Poki and as he was walking to find a seat to sit and eat, he dropped his food because he is a diabetic and his sugar dropped causing him to almost pass out. I ran to him and yelled for help getting him into a chair instead of him falling to the ground. I ran and got him some coke to immediately help him. I went back to get another bowl explaining to them that he dropped his due to a medical emergency. They told me I had to buy another meal. As they were making a new bowl, I told the manager that he dropped it because he was falling over and almost passed out due to a medical issue and I was told I had to pay for another one. He said he can only take off 50% because what happens after we walk away is not their problem. I told him that I have worked in the restaurant field for a long time, and I have always seen them replace things when they are dropped and this was not dropped for being clumsy, but because he could not hold onto it any longer as he was about to pass out. It was a stressful situation, and they could have helped by being a little more sensitive and just replacing the bowl. It's not like they were really going to lose that much. Not very good customer service in my opinion. read more