Had a great night's stay at this hotel. From the time we walked in the hotel staff was friendly and…read morehelpful. Our room was spacious and comfortable with plenty of fresh towels and linens. Our room was very clean and comfortable. I had a fantastic workout in their gym and then walked and got some fast food that was very near the hotel. The next morning I had eggs and cereal and there was also sausage available. I would definitely stay here again!

This is the most mismanaged motel in West Virginia. Breakfast is not ready by 6 AM, bed bugs in my…read moreroom, door keys don't work over several months. It's a shit show.

We've now stayed at this hotel twice when traveling to Philly to see family. Is this becoming a…read moreregular stop for my family? I think so! Again this was the only pet friendly hotel we found in the Wheeling area that was at a decent price (about $140 for the night). And it was a great fit! We got the double queen suite with the kitchenette. This is an older hotel, but it was very clean and served our needs. I also noticed that since our last stay the pillows may have been upgraded -- yay! This hotel accommodates extended stay guests, and it was neat to see the "lending library" of books and games for those passing through. It also has a small store in case you forgot to pack some necessities. This hotel doesn't offer a continental breakfast, but there is a Panera in the same parking lot. And like last time, the staff were above-and-beyond welcoming and helpful. They were great to interact with. We will definitely stay here again!

Every single star is a 5. I hate that I'm 2 weeks late with this review, but this staff was so…read moreamazing! We came here with a lot of kids and family and they went above and beyond. I genuinely don't even know how to thank them. Please stay here if you're in the area. The staff is the best I've ever experienced and I travel a lot. Thank you so much!

I got charged two extra charges, each for $37.95, with no explanation about the extra charges at…read moreall whatsoever. This was after a ONE NIGHT stay. So, $75 extra dollars charged to my credit card with NO EXPLANATION. I have tried to call THREE times, and I get NOTHING but AI reservation bots who are useless. they keep telling me to call the front desk directly, one BOT even texted me a number to call. It went straight to the same bots! I will be contesting the charges with my credit card company. I will never use Holiday Inn Exoress and Suites again in my life.

Great and clean room and the people are very friendly and helpful when we had questions about the…read moreplace or the area around the place.

Yes we had a very good stay the room was nice we were here for over a month however part of the…read morereason why I moved to another hotel was because of one of the guys that lived there and works there and works at the gas station would not quit hitting on me I was saying some vulgar things I also quit going to the gas station I did not mention anything to Heather the manager I just decided it was time to move on and that's what we did but the hotel itself was great and Heather is great

Chose this because I had a dog and it was one story. Will not be back or use this chain again as…read morethis hotel makes hard and electronic photocopies of your license and keeps it. Beside the danger of identity theft, that's a sign to me that they are used to riffraff. After entering our room, there was a list of costs for accessories on the desk, I'm guessing in reference to people stealing. The kicker was when my husband found a used bar of soap in the shower. Was exhausted so we slept but beat feet first thing in the morning. Never again.

We pulled in late after sitting in traffic behind an accident for 3 hours. Marla at the front desk…read morewas warm, welcoming and personable. She found us a room. Room was clean. Breakfast was ok. But Marla made our stay!

I've stayed here a couple times during my travels across the US. I like this as much as the Home2…read moreSuites, plus Microtel is cheaper. During Covid-times, weekend breakfasts don't have nearly the selection of hot foods, though. Clean, spacious, nice bathrooms, very comfy beds and they accept dogs (for a fee). The desk person took my reservation while I was on the road, about an hour away, and made it that I could really just pick up my key when I arrived as it was very late. Great service.

Don't know how but we were told two suites were reserved for us. Lorraine was EXTREMELY helpful and…read morewonderful in getting that changed even though they have a 24 hour cancellation policy. We only needed one suite. We just changed the date for a return trip. We were on our way to MD for a family visit. We didn't need TWO two-bedroom suites. We will use the other suite when we return home to IN. We always stay at Residence when traveling with extra adults and grandkids because it is halfway to our destination. She was also FABULOUS at finding a pack and play for the little one. The suites here are great, roomy, full kitchen. The breakfast is lovely and the staff so warm and friendly always smiling and saying good morning. We have made and will continue to make memories here.

Stayed here last Saturday 7/18 on rewards points from Marriott BonVoy. I frequently stay at…read moreMarriott's for work and usually have a very good experience. Unfortunately I did not have that good experience at this Marriott. The hotel was very clean and very quiet - very much appreciated. My issue is with the billing. I used a lot of Marriott points for the stay and there should have been no charge. I got a charge of over $100 on my card a few days later. I contacted the hotel and was told the charge was in error and would be removed - the hotel said then needed to contact Marriott corporate (BonVoy I assume) to have them resend the certificate for the award points. I waited one week and the charge had not been removed. I called back around 3 pm on a Monday and they said there was no one in the office. I then called Marriott BonVoy and was told by them that the hotel directly issues the refund - Marriott BonVoy can't issue it. I wrote a review on the Marriott website as detailed above and then the manager emailed my saying they need to contact Marriott BonVoy for the certificate. The same exact thing they said a week ago. Very dissapointed that a Marriott Platinum member with Marriott has to be bounced back and forth between the hotel and Marriott BonVoy to get back money that should not have been charged. Hopefully this will be resolved at some point.

This is your home away from home! We experienced the environment and workers for a full month…read morethanks to my fiancée's company! We also have two dogs-Captain and Morgan...they quickly adjusted to being welcomed and finding their new friends who work there (and give treats) ...knowing exactly where to to find them. Our month there was perfect. Clean, refreshed when needed, friendly beyond beloved (Brent, Robyn, BJ =VIPs) I'd go ten stars if this system would let me!!!! Don't hesitate you won't be disappointed!!!!

DO NOT stay here. THIS HOTEL HAS BEDBUGS!!!!!!!! I have…read morenever in my life encountered bedbugs. My family and I (including our 12 year old and 9 month old) stayed at this location last night. Around midnight, my 12 year old woke up scared, saying that an ant was crawling on her in the bed. I got up to check, and noticed a very small bug, the shape of an apple seed. I killed it, looked around for more but didn't see any, then told my child to go back to sleep. Early the next morning, my partner who was sleeping in the other bed jumped up because she felt something crawling on her face. She knocked it off and looked on the sheet to find a BIG bug, the same shape as the little one we saw in the other bed hours earlier. I looked up the description online and sure enough it was a bedbug. When we notified the front desk the were unapologetic, and told me, "if you want to leave, you can leave". They said they wouldn't charge us for the nights stay but we would have to wait two days for the credit. I asked to speak to a Mgr and was told because it was a Saturday, there were none available. After I insisted to speak to a Mgr, the person at the front desk called the assistant Mgr at home. The assistant Mgr. was even less helpful. When I asked how Hawthorn planned to compensate my family who now was 6 hours from home with nowhere to stay, the Mgr said the incident was not their fault and sarcastically asked if we would like to stay another night in their hotel. Needless to say, my family and I had to leave, find a new hotel and are still waiting for the $228 hold to be removed from our credit card. DO NOT STAY HERE!!!