Mathew was absolutely amazing and made the entire process of picking and customizing my new couch…read moreand kitchen island so easy and smooth. He really listened to what I was looking for and helped bring everything together perfectly without making the process stressful at all. He was knowledgeable, patient, and genuinely helpful from start to finish. I'll definitely be shopping here again when I'm ready for a new bedroom set, and I will absolutely be asking for Mathew again. The only downside to my experience was the gentleman greeting customers at the front. He came off a little rude and not very welcoming. A friendlier first impression would make the experience even better. Other than that, everything else was great thanks to Mathew!

Terrible customer service. They lost a sale today. I walked in to buy a trundle bed that we seen…read moreonline. Can't remember the service member who "helped" because he wasn't wearing a name tag. We asked him to measure the trundle bed size which he didn't seem like he wanted to do. The questions we asked were only half answered. Then he pawned us off to another sales associate. Then we also seen a reclining chair we liked but he didn't seem interested in helping us. We took our business to MOR furniture next door. Might be more expensive, but customer service goes a long way. Makes sense why this place has only 2 stars.

Went to this location and bought a very nice kitchen table set and no hassles at all very quick…read moreservice and delivery and set up was great turn around time. 2 concerns is the table was scratched on the side after it was put together. All in all I would go back here again and purchase items. I'm looking for a new bedroom set..

Ok Mor I sent you an email with the information you wanted. Now let's see if you stand up to what…read moreyou sell and listen to customers. Shame on me for going back after having issues with your customer service department 3 years ago.

This was a terrible experience from the start. My funiture came weeks late and the the sectional…read morewas wrong. One dining chair was shorter than the rest and trying to get Rick David to respond is like pulling teeth. To top things off the replacement sectional has splinters and small rocks coming out of the cushions daily. Rick lead me on for 7 weeks to say the factory didn't consider wood coming out of the cushions a defect and he couldn't or should I say wouldn't return or exchange. Then claimed he did more than what was required. If doing more means not returning calls and not and providing customer service the I guess yeah. So now I have to file a claim in court and try to get my money back. You really get what you pay for.

Had the pleasure of working with Rick he made sure to meet my every needs with my purchase…read more Kept me updated through out the whole process and I couldn't be happier with my beautiful new couch that he and his crew also helped put together!! Will be doing further business with him in the near future.

9/8/24 We're still looking for our sofas/loving room set & cannot decide. Sandy's has a limited…read moreselection when it comes to color of fabrics. Manuel was very helpful & he spent quite a bit of time with us explaining all the different options & even showed us using the monitor in-store to assist reconfiguring the layout plus designs of the sectionals. He mentioned if we order a specific design that it'll take 6 weeks to deliver because it's made to order. This furniture store is located in a strip mall along Central Avenue with Subway, El Pollo Loco & other shops within walking distance. parking is in a shared lot. Given our choices & how attentive Manuel is, we will more than likely revisit when we've come to a decision about the style, color & configuration of sectional. We shall see

We bought our king memory foam mattress, metal base and loveseat recliner from William. He didn't…read morepressure us AT ALL. He came, answered our questions, gave us tips and I do then walked away. We really appreciated him for that. When we left, We didn't feel scammed or upsold at all. We really feel like we are the ones getting a great deal. He said items would be delivered in one week. We got a decent 2 our delivery window. We are so excited about our new items!! Tysm, William

Because all the stores in my area have closed, I decided to take a drive to take my mom out for…read moreMother's Day. My gosh, this store did not disappoint and is huge, like the other locations I used to visit. The store is full of a variety of home goods for your bedroom, kitchen, living room, and backyard. Prices are really good and not too expensive, which is a plus when everything is increasing. The quality of the goods is also great, and they even have well-known brands like Oxo, which is one of my favorites. The cashier was also extremely nice and friendly. We had a conversation with her, and she was great with my mom. When I am in the area, I will def make another stop or just take the drive to get the newest addition to my house.

This location was fully stocked and had a lot of nice home items. I needed a picture and found…read moremany items that match my color scheme. Huge variety of home products everything you can name. Beyond the great prices, the service was superb. Easy parking and the store had a enough employees working the register and was available to assist you if needed.

Krystal was amazing to work with! She was so helpful and did a great job incorporating pieces I…read morealready had while helping me pick out a few new items. I loved her style, and she made the whole process feel easy and fun. She was professional, knowledgeable, and really listened to what I wanted. I couldn't be happier with the experience at Pottery Barn!

I am writing to share my experience regarding a recent bedroom furniture purchase, as well as the…read moreongoing issue we encountered with the delivery of our nightstands. Over the past several months, we have purchased furniture for three rooms from Pottery Barn and have invested a significant amount of money. Most recently, we purchased a full bedroom set, including an armoire, bureau, two nightstands, and a king-size bed. While the most recent delivery did not go as smoothly as we had hoped, I was informed the night before that one of the nightstands was cracked and would not be delivered. I was told the second nightstand would still arrive. However, when the delivery team arrived, they were only aware of the damaged nightstand not being delivered and had no information regarding the second one and they could not confirm its location. From that point forward, I spent a considerable amount of time going back and forth with both customer service and the store trying to locate the missing nightstand. Each time I called, I was told the situation needed to be "investigated," and representatives had to review extensive notes from prior conversations. Meanwhile, I could see in my online portal that the nightstand order was repeatedly being placed, canceled, and reordered, which only added to the confusion. About two weeks after receiving the rest of the furniture, I was notified that one nightstand was available and ready for delivery. It was delivered, but there was still no clarity on the second one. After additional follow-ups with customer service, again without clear answers, I eventually received another notification that the second nightstand was ready. It was delivered the following week, and at that point, we finally had the complete set. However, the confusion continued when I was contacted yet again to schedule delivery for another nightstand, despite already having received both. I ultimately had to call customer service once more and spent nearly 30 minutes resolving an issue that should have already been closed. While we are very happy with the furniture itself, including the other two rooms we furnished through Pottery Barn, the overall experience was frustrating and unnecessarily time-consuming. Additionally, I was told by a representative named Lynn that I would receive some form of reimbursement for the inconvenience. Unfortunately, this was never documented, and no compensation was provided. Given the amount of time, effort, and confusion involved in resolving what should have been a straightforward delivery, I am disappointed with how this situation was handled. I hope this feedback is helpful that future customers do not experience similar issues.

Came here yesterday looking for bedroom furniture! This place was huge. Tons of selections but…read moreunfortunately didn't find a bedroom furniture I was hoping for! Looking for something that was all matching from bed frame, dresser, chest & maybe a nightstand. The bed frame was usually missing out of the ones I did like. They were a little on the pricier end too. So deciding to go another route. But I do want to applaud Arnold C, he was super helpful & nice, lead me through the whole process & the gave me space to look through sections on my own so loved that they don't tail you there haha didn't feel any pressure whatsoever. Arnold was great to work with! So if you come here looking for something ask for Arnold C. ! He's the best (:

We had the absolute worst experience at Mathis. The sales associate rushed us through the process…read moreand ordered an ottoman that did not match our tastes or our couches' style. Then when trying to exchange it, they shooed us away to their tiny customer service department as much as possible. They clearly did not want to help us. The customer service representative would not even leave her seat to greet us or listen to the mistake that was made on their part. Because the item was a special order, even though we were improperly advised (and within the ridiculous 7 day return window), she simply told us no. Mathis will not help you or own up to any mistakes made on their own part. They want you to double check their sales team's work and make sure they order the right things. You know, because that's your job as the customer. Save your time and your money and shop anywhere else. I'd rather buy a cheap Amazon piece of furniture, because they'd at least treat us with respect. This place sucks and I'd give 0 stars if I could. Don't ever shop here. People are pushy, rude, and don't care to treat you like a human being.

Love, love, love my new Flexsteel sofa with the power lumbar!!! We had purchased from Joel Jones…read moreFurniture several years ago and were very satisfied with the service and the quality. We were able to get all the information we needed before we ordered and we had some special requirements for the delivery that we told them about ahead of time. The delivery guys were A+ and the power lumbar is so good for my back problems. Couldn't be happier!!!

I spoke to this woman for about fifteen minutes on the phone about specific furniture I wanted and…read morenot once did she say they are no longer at the location listed. So my wife and I drove thirty minutes looking for this place just to call her to find out they "are in between locations " with no particular place in mind. So really not in business as far as I'm concerned. After reading your response I believe you miss the point. If you would have been honest and upfront then my wife and I would not have wasted over an hour driving round trip to a nonexistent store.

Shout out to Longinos Aquino and his dedicated staff of sales associates. Woody was amazing and…read morefacilitated my recent purchase after a major fiasco with the neighboring, "elite in their minds" Mathis furniture, less than a mile away. Mr. Acquino stood above the rest of the managers I recently dealt with to secure a nice pantry / china for my entry way area. Thanks to the mismanagement of Mathis senior manager Josh, I ended up at Jerome's....again! I always find what I need right in my back yard. No need to wander off to uncharted territories for a great piece and bargain price. You don't need fancy, in-house cafe's or restaurants to gain loyal clientele. The best way to earn loyal clients is to give the customer what they want. There is always a work around to any problem. You can't just belly up like Josh the senior manager at Mathis Rancho Cucamonga trying to satisfy a customer. Follow Mr. Aquino's model and listen first, then take appropriate action. Easy model to follow. Thank You Mr. Aquino to you and your team for becoming my to go furniture store here in Rancho Cucamonga. Lead by example and keep a customer for life. Charles Navarro, Jr., MSgt, USAF (Retired) Desert Shield / Desert Storm Veteran Rancho Cucamonga, California

We had a good experience when we purchased our chairs and sofa. Our salesperson was patient,…read moreknowledgeable, and someone we felt we could trust with our purchase. He provided us with a grand total that, according to him, included tax, the 4‑year extended warranty, and the delivery fee. Both my wife and I agreed to the final amount, believing everything was accurate and transparent. However, once we got home and reviewed the invoice more carefully, we realized we had been charged $400 in setup and delivery fees plus $499 for the extended warranty--an additional $900 on top of what we were told. That was our mistake for trusting the information we were given without double‑checking the breakdown at the time. We were fine with the extended warranty because the salesperson told us that after four years, if we didn't use it, we would receive 100% store credit. However, if he had also told us there was going to be a $400 setup and delivery fee, I would have passed on the purchase entirely. The salesperson was not fully transparent and should have provided a clear, step‑by‑step breakdown of all charges on our bill. Unfortunately, we trusted what we were told at the moment. As seniors, we feel we were taken advantage of, and that's very disappointing.

Ion like to come to the store to look for good finds. I'm always surprised by the amount of items…read morethey carry . The cashier was very helpful and attentive. The prices are a big high , but the products are great quality.

This spot is a gem which an ever changing inventory of as-is furniture and housewares from both…read morePottery Barn and West Elm. I appreciate how they post new inventory on their IG account- though there does seem to be slight variations for in store pricing. This past weekend, we checked out the outlet and were fortunate to find a nice brand new dresser for our home. Admittedly, some of the items here were banged up a bit so please make sure to triple check condition before committing to buy. I appreciate how the mover staff also loaded the dresser, which was quite heavy into our SUV. Knocking off one star though because the quoted price for delivery was almost $300 to north OC, which is a yikes price point if you ask me. Otherwise it's a very good experience here and I look forward to return visits.