VERY unprofessional from local office with Abbey to corporate. Started a process to receive a partial I was fitted for and expected delivery within weeks that turned into months and when it did arrive the wrong partial was ordered. Sent SEVERAL messages to regional mgr Trey Hanson and NEVER received no apologies or any type of correspondence. This caused me to have to cancel multiple speaking engagements. VERY disappointed! Shame on you all Lovett!! read more

Never ever recommend Lovett dental. The estimate they give you will never match what they want to charge you and they will keep coming up with new charges months or even years after services were completed. There accounting department is useless and completely disregards the timely billing requirements. read more

They shouldn't even be allowed to work on your PET!!! I changed dental insurance and Lovett was on the plan. To try them out I scheduled and went in for a cleaning. I was told the dentist cleans teeth (LIE) hygienist clean teeth and after X-rays they saw a huge cavity and I needed a root canal . I contacted my insurance changed and returned to my former dentist who said "Lovett is HORRIBLE and known for overcharging and completing unnecessary sloppy dental work!" Run don't walk away from LOVETT, you'll be sorry if you don't. I'm SURE someone has sued and WON mega millions. read more

Went at 3 pm today with extreme agony expecting to maybe only get a prescription. Office manager (I'm not sure of her name) assisted and aided me to start on reasonable payment plan. I felt reassured. Doctor was hands on, explained well, and was able to extract my tooth same day! I was thrilled & relieved. Procedure took about 30 mins. Assistance were so comforting. Office manager was able to Come up with a payment plan best for me with Care Credit. I underestimated the team there and that was truly my mistake! Thank you Lovett Dental. read more

Great care! Would recommend this location to anyone. I appreciate their service and they always do a good job.

Slow staff. Have never been seen within one hour of my appointment time. Generally it's closer to 1 1/2 wait time. Dr is good and quick. But support staff is slow and rude. And the accounting ladies up front don't understand their job or have questionable morals. Found out through my insurance they've been charging us for items they shouldn't be. Insurance even said they've never seen anything like this before or had heard of these codes. Teeth are important. Trust another doctors office. read more

Este día fue mi hija para hacer una endodoncia al llegar resulta que el médico no sabía lo que tenía que hacer. La recepcionista una señora que habla español y otra de habla inglesa nos trataron muy mal, nos hablaban golpeado y como fuéramos unos tontos, sin lugar a dudas necesitan aprender a tratar a las personas con dignidad. En su página en internet dice que tiene endodoncistas y periodoncistas pero ellos dijeron que no tenían esos medicos, todo porque mi médico primario me mando hacer la endodoncia en otro lugar y me dijeron claramente que tenía que hacer todo con ellos. Se nota que no son nada profesionales y tienen una pésima Atencion. No lo recomiendo en mi absoluto muy pésimo lugar read more

This dental office gets 5 stars from my son and I !!! They handled my son with respect, care and patience. My son had to get 4 teeth pulled via instructions from the orthodontist and the insurance and other dental offices were giving us the run around. Then we stumbled upon Lovett Dental on FM1960 & Eldridge and Abby (office manager) came to the rescue and helped get us the dental care we needed for my son. Abby went above and beyond to explain the procedure to my son (she calmed his nervousness) and helped me understand the billing and insurance cost. They really care about their patients and treat them like family. read more

Very great patient service! Best dental experience ! Great doctor ! Great assistants ! Great front staff !

It is my absolute pleasure to recommend Dr. Huynh, office manager Tiffany, and their amazing staff for all your dental needs! They're extremely hospitable, friendly, knowledgeable, and kind which makes all my visits very pleasant and hassle free. They treat you as family and that's how all medical facilities need to be with their patients. I have total confidence in the exceptional work that they perform and feel completely comfortable being in their care during each visit. This team is amazing and I truly believe they will always go above and beyond to ensure you piece of mind that you're in the hands of a great dental provider. read more

The front office was friendly and helpful. The manager is extremely personable. Both of my daughters had their teeth cleaned. They were happy which makes me happy. I will definitely be returning. read more

Horrible waste of time and money. I have never encountered such arrogance and incompetence. Beware. This little dentist will promise you, take your money....then refuse to deliver. Legal action is next. Just on principle. read more

Staff are awesome! They really work with you when you need their help! I love the look and feel of my teeth!!! read more

Dr Isabella Nguyen and her pediatric team are awesome! They take care of both of my girls and treat them like family. Go see them. Dr Nguyen and Romelia!!!! read more

Showed up at 9:20 for my 9:30. They checked me I , took my photo, then apparently forgot about me. The waiting room went from full to almost empty. I went to verify about my time and the apologetically said they forgot about me. read more

Friendly staff staff and very informative. I do not like going to the dentist but Dr. Huynh always eases my mind.

Have never before been told straight out I could not be in the room with my child. She's 3 years old, sedated, and they will take 45 min with her to fill her cavities. Pissed. Release said they would only use the papoose board and restraints if necessary yet that's the first thing they do. read more

I have been going to this office for 4 years. I have to say I disagree with the negative reviews. I have had nothing but pleasant experiences every time I go. The Dr., Dr. Huynh is very kind and gentle. He always lets me know what I need. Helen the hygienist is very thorough and gentle as well. The front office staff is efficient and friendly. They remember who I am and make me feel wanted and important. I will continue to go to this dental office and bring my family and friends. Normally people only make a comments when they are mad. I'm sure a lot of other people feel the same way I do. read more

So if there is a 0 that's what I would give them. My service was in February and I am still getting denials from my insurance company because of the X-rays they submitted are not readable. Then I get a bill from them, that I am not going to pay. Lovett Dentals manager even had the gaw to suggest I apply for Credit Care. Yeah right, fix the issue with my insurance company so you get your money. read more

My first visit was to do a deep cleaning, after they cleaned it, I could see that the cleaning was not done correctly, then on the second visit I told the receptionist, and It was the reason that I lost my appointment for the second cleaning, because Dr. Nguyen said he would not attend to me, wasting my time and money at Lovett Dental at 14711 FM 1960 W., then I called to the manager by phone and explain. They told me, we call you back, but never they made it. read more

I received great care and friendly faces on my initial visit. After receiving my X-ray, I was given a great consultation on how to proceed with the oral care I needed. The wait wasn't long and the atmosphere was pleasant . read more

The front office doesn't pay attention to anything you say. Came in for my perio, their temp hygienist (they have a high turn over) only did the standard cleaning. When the office manager asked her why she said I didn't need the perio, I just needed a standard cleaning. Office manager had me reschedule a perio 4 months out. (This should have been my sign)Their benefits specialist called me the day before my reschedule perio appt to let me know she wasn't going to keep waiting on hold (for 2hrs) to verify my benefits and that if she doesn't get it done before my appt I'll have to sit and wait and can't be seen. I cancelled my appt. now curious, I went and had a consult with 2 other dentist who both agreed I didn't need the perio. They where booking appt based on what my ins would cover. Beware unless you know dentistry/insurance. read more

I have been going to this office for about 4-5 years now and everytime I go it is nice and the staff knows what they are doing and are friendly. I know everyone has their own opinions about things but some of the other comments I have not witnessed ever before at this location and again I have been going faithfully for about 4-5 years. I even moved 45 minutes away and when it's time to go to the dentist I drive to that office because of the reputation they have and the treatment I will get. read more

horrible horrible horrible! before when my son would go for his appointments it went well and the pediatric dentist is really good but the front staff is very unorganized and ghetto! they changed my sons appointment 4 times and still hasn't seen him because of how unorganized they are ! my son will not be coming back here again!! i changed his dentist immediately after they turned us away because "someone" set his appointment on the wrong day again !!!!!!! read more

Love Dr Huynh and Staff!! They were very attentive and knowledgeable

Fast service is correct! The dentist doesn't even wait until the Novocain takes affect. He starts immediately. It is more like a torture chamber! Then after I put a review on line, someone from office called to say they owed me a refund of some money because my insurance paid more than they anticipated! She said they owed me $78 but when I got the refund it was $10.00...???? read more

Lovett Dental at 12711 F.M. 1960 Rd West, Houston, TX 77065-4014 is a great place to have your teeth clean, or have major work done. I've been to several dentist/hygenists over the years & for the first time my teeth didn't hurt after a deep cleaning. The dentist & hygenist are very gentle and genuinely care that you have good teeth. I highly recommend them. read more

The customer service is awesome! I get yearly cleanings and I have braces and everyone is so professional and nice! The office and bathrooms are clean. Best place to go for all your dental needs. read more

Very long wait. I will no be going back here. Typical dentist/doctor that thinks their time is more important than anyone else's.

Rude personal, long wait - choose different dentist. They used to have good pediatric dentist but not anymore. In addition the place is looking dirty inside. read more

Gross dirty disorganized! Walked out with younger child when I saw the back, floor was filthy, bathroom disgusting, put unsanitary things on a place where cleaning tools went, sent older child back out to waiting room and didn't clean her teeth, which is what we went for. DO NOT GO HERE read more

Bad Bad Poor Poor Customer service! Howard has the worst customer service every~! its seem that office need to learn multi-tasking and it seems that only one person knows how to do antyhig and tony is always at lunch. read more

Made an appointment for my daughter on 11/14/27 got text messages to remind me up until today 11/21/2017 that my appointment was at 230 got there the receptionist said my daughter didnt have an appointment they don't even do kids appointments on Tuesday showed up the string of text messages I have been getting along with the one that told me to hit c to confirm then it went from that to oh well the doctor isnt here we called you. Told them i didnt get a call if I did I wouldnt have driven way over there I live far from this office. Front desk was really unbothered asked me what did I want them to do she went from me not having an appointment to knowing for a fact that she personally called me. No apologizing no nothing she told me it was a human error pretty much saying its my fault.. I will find a new dentist this type of behavior is unacceptable i understand things happen but the customer is always right and i had proof i was write she didnt apologize was very rude about this situation read more

My family just moved back to Houston and my kids were due for their cleaning and this place was close and accepted our insurance and had a Pediactric dentist so I scheduled, even with reading the reviews. I should have listened. First, they cancel my initial appointment because the doctor had to be at a different location and not tell notify me until I called to confirm. I rescheduled both of my children's appointments for back to back today as NEW patients. I was on time filled out paperwork and wasn't seen until an HOUR after my first child should have been seen. Dr Nguyen rushed through checking my 3year olds teeth and brushed his teeth very quickly and aggressively and applying the fluoride in a way that he had more on his tongue than his teeth and he cried due to the discomfort. They took X-rays of my 8 year old daughters teeth, which she only glanced at and then asked if I wanted sealants done (she has no cavities) when I asked if she needed them she said its preventative and it's covered by my insurance. There was no discussion or explanation as to why or information to go with it...They were done with both of my children within 15-20min. As a new patient there was no getting to know them and making them comfortable. I also have never been to a dentist office where I am not able to be with my child during their procedure after the first visit but at this office, that is their policy. I don't normally write reviews but I was extremely disappointed with the lack of professionalism and rushed environment and will not return. read more

I went in for a check up and a cleaning. I hadn't been to a dentist in several years. When the dentist looked at the xrays and then my teeth, he waived off the hygienist and recommended I go to the Dental School downtown. He got paid by my insurance, but they wouldn't even do a cleaning, even after I asked. I only rated it a 1 because there was no "0'. read more