My daughter brought my grandson there last month he is autistic but they were able to get a good look at his teeth and do X-rays of his teeth..we we're so happy because for last 2 years we tried to get his teeth checked and they couldn't get near his mouth to see his teeth. read more

This place was one of the worst dentist offices I've been to. They try to push expensive plans on you for anything other than what you came in for. You come in for a cracked tooth, and they want to repair your whole mouth. Even after you explain that your only concern is that one tooth, they still persist in offering you plans you didn't ask for. Another thing is that they won't even run your insurance correctly. They said a build up and crown would cost $1,750, so I left. Another dentist said it would be less than half of that for everything. Crazy place. read more

DO NOT GO HERE IF YOU WANT PROFESSIONAL DENTIST! Was told to pull out my child's tooth myself at home. They said they couldn't do nothing about a loose tooth. Rooms were small and dirty I do not recommend. read more

June 18, 2025 - Extremely Disappointed with Today's Experience I have been a loyal patient at Lovett Dental Webster for five years and have never had a negative experience--until today. I arrived at 8:40 a.m. for a 9:00 a.m. appointment, having made a 45-minute drive from the area between downtown Houston and Humble. Unfortunately, the visit turned into a frustrating and disappointing ordeal. After waiting 32 minutes past my appointment time, I asked about the delay and was told the hygienist was behind schedule. I continued to wait despite developing a headache. When I asked for water to take Tylenol, I was told that they don't have filtered water and they only bring their own water, and suggested I try the tea shop next door. That shop was closed. I returned to the office and waited another seven minutes. At that point, with my headache worsening and an hour having passed, I informed the front desk that I would need to reschedule. No one expressed concern about my well-being, apologized for the wait, or made any attempt to make the situation right. The lack of empathy was incredibly disappointing. Dental offices use water regularly in their procedures--offering a patient a cup shouldn't be a big ask. Today's visit was an epic fail in terms of both service and compassion, and I sincerely hope this isn't a reflection of how this location is evolving. I would hate for this to impact my continued care here. Dr. Adam's is great but sometimes your staff can hurt your business. read more

So very kind here. Dental care is expensive anywhere you go but I feel like they care about their patients and want everyone to have a pleasant experience. read more

Lovett Dental, where the only thing getting cleaned is your bank account. Pulled up for a basic X-ray (insurance fully covered it). No work done, no procedures, not even a damn cleaning. Fast forward and I get a bill for 62 cents. Yeah, that's not a typo literal pocket lint. Thought it was a joke until they let it "marinate" and sent a $41 finance charge like I defaulted on a car loan. OVER. SIXTY. TWO. CENTS. Y'all really sat around and said, "Let's flip 62 cents into a whole hustle." Then there's the $10 PPE fee they throw on your bill for literally nothing. You could walk in, breathe twice, and get hit with a charge. Y'all must be using gold-plated gloves and diamond-encrusted masks, right? And don't even get me started on the veneers hustle. The moment you sit down, one of those "You ever thought about getting veneers?" types rolls up. I don't even know her name, so let's just call her Brenda™ -- you know the one. The type that scans your teeth for 3 seconds and already sees dollar signs. I came for X-rays, not an audition for Love & Hip Hop. This whole office gives "we got bills to pay" energy. They not trying to help you -- they trying to milk you. It's like walking into a dentist's office run by credit collectors and used car salesmen. Avoid this place unless you like surprise charges, cosmetic pressure, and petty-ass billing games. They ain't cleaning teeth -- they out here running finesse drills. read more

Horrible! Prescribed wrong antibiotic form 94 yr old mother, they suggested pulling her tooth that day, even tho she had an abscess. They required pre payment and charged$54 to my credit card. After more discussion and drug store use of that drug, I cancelled the dental work scheduled for 2 hours later that day.....7 weeks later still fighting to get my money back. Charley S read more

Can't speak to the care provided because I received basically none! Despite being early and having a scheduled appointment I still spent two hours in waiting room purgatory to be seen for less than 5 minutes and told they can't do anything for me. Were I not in pain and an emergency situation I'd have left the first 45 minutes after my appointment time passed. I had a filling connected to a root canal break and fall out, leaving a large hole in the back of my tooth. This caused a great amount of pressure pain, not that anyone knew that as no one asked any questions besides 'are you in pain' and an uninterested grunt from the assistant when I said yes. The assistant saw the hole in my tooth, the dentist (Dr. LeSage) didn't as she only looked at my x ray and not once in my mouth before saying she doesn't work with root canals and sending me out with a large hole in my tooth. No follow up questions, no temporary options just can't help you and gone. No temp filling or crown; not even putty. Leaving in the exact same state of pain that I can in with and no answers. I managed to find another dentist to see me same day who was able to give me a temp filling so my pain and situation didn't get worse. A dentist helping their patient? Who'd guessed it was possible! She also contradicted the initial diagnosis of a root canal infection that Dr. LeSage used to totally dismiss me and expressed that she was unsure why that conclusion would have been drawn based on the x-ray and exam. An exam that again Dr. LeSage did not give before dismissing me. I'm furious that I wasted hours of my life to be essentially ignored but pleased that having such a miserable experience here lead me to an actual worthwhile dentist! I understand that they did not have anyone on staff that dealt with root canals. That is not something they can help, but I refuse to be ok with how long I was expected to wait, how little time and care I actually got, and multiple dental professionals making no effort to help my situation or slow it down or recommend something temporary (even if it was just suggesting getting putty from HEB to fill it for the time being) to keep the problem from exasperating before sending me out. Dr. LeSage was in such a rush that she turned and left the room as soon as she said she wouldn't help me, before I even had a chance to speak or ask a question about possible treating the hole in my tooth in the time it'd take me to see a specialist. She didn't care and was spread to thin over patients, and it was obvious to my detriment. read more

I asked for a cleaning. I knew I needed a cleaning. I booked a cleaning. At the appointment they looked at my teeth and said yes, you need a cleaning. see the front to schedule a cleaning. 9$ fee for person protection (gloves) and now I'm getting a bill for $50 and no way to pay online. I was recommended medication, a tooth pulled, and 1000$ procedure for cleaning ontop of maxing out my insurance. pure bs. run run run away. Went elsewhere and got the same cleaning for 260$ read more

This is the worst dental office I have ever been to. It took over 45 minutes for me to go back for my appointment. Then, they said they were in network, then charged me a ton of extra fees and charges afterwards. They also somehow accidentally prescribed me pain medication I didn't need. This place is a SCAM. AVOID AT ALL COSTS! read more

This place is very dishonest and if I could give them zero stars I definitely would. The bad reviews you read about them are 100% correct! Especially the reviews of other clients, or should I say "victims" who had experiences similar to my daughter's. It seems there is a common theme of trying to scare clients into thinking they need extensive dental work with doom and gloom tactics if it isn't done right away. I've been helping my daughter deal with them for months now and here's the unabashed truth about Lovett Dental. My 22 year old daughter visited the Webster, TX location in October, 2022 for what was to be a routine Xray and cleaning visit. This place turns a simple cleaning and Xray appointment into an all day affair with their games and trickery. My daughter called me several times during her HOURS long visit, completely frustrated and confused by all the nonsense they were telling her and how much time it was consuming. She was literally there over 4 hours!!! I told her to walk out and she wishes she would have. Their MO is to keep you waiting (or held hostage) for hours, to convince you that you need work you absolutely DO NOT need. They will then refuse to do the routine dental exams or cleanings unless you first agree to their fraudulent attempt to hamstring you into letting them do the unnecessary and costly work they try to force you into. They also tell you the reason for the long wait is because they are/were confirming insurance coverage, but that the good news is they have received preauthorization from your insurance company to perform the work, which is a total lie! They then quote you an "out of pocket" maximum expense after the amount insurance will pay, which they also know is a lie because they didn't actually get the preauthorization to begin with. My daughter is very financially and business savvy. She doesn't really need my help but I feel that due to her young age, Lovett Dental saw her as easy prey to take advantage of, and so now my "Dad" instinct has engaged. She specifically asked them before letting them proceed with the work why the invoice said "estimated" insurance. They again lied and said they had confirmed insurance would indeed pay that amount but that the form generically says "estimated" and not to worry. I know all of this to be fact because again, we were in somewhat constant communication during her visit and my daughter wanted 100% assurance there would be no "surprises" later. So what happens afterwards??? You can probably guess!!! Everything will change and you will receive a large bill you aren't anticipating and never agreed to, but rather were deceived into. If you look closely at the attached photos, the deception is easy to see. The invoice they provided my daughter on the day of service and the charges they billed our insurance company don't match at all (Boxes highlighted in blue). Even more disturbing is that they billed the insurance company more than the "Considered Charges" (3-4 times more for some services, which are highlighted in yellow). "Considered Charges" is the amount they are contractually obligated to perform the work for based on their "In Network" agreement with our insurance provider. So when the insurance company denies the higher charges based on the contracted agreement, they try to force you to pay the difference, which they know is in violation of their agreement but they attempt to make you pay anyway! Forget about getting anything resolved after you receive the bill because the entire organization is inept, or it appears just part of the scheme. They will pass you from person to person and department to department with everyone telling you it is out of their control. They absolutely DO NOT CARE! I have never in my life experienced such deceptive business practices with a dental organization!! And to top it all off, my daughter is convinced they chipped one of her teeth during the supposed "deep" cleaning they performed. So consider yourself forewarned! My advice is to RUN...FAST AND FAR...from Lovett Dental!!!!!!! read more

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Dr.Lesage and Chloë and Kurt and Theresa and front staff and office manger are amazing and accommodating.

My children's insurance was switched right before they were to receive some necessary dental procedures and I had to find a place quickly. This was so the top of the in network list so I made an appointment. We arrived early and we're seated after checking in. It wasn't a long wait, probably less than 10 minutes before both of my children were called to the back. After they were examined, the necessary procedures were explained to me. After I signed off, both children were worked on. Everything was completed in less than two hours. Every step was explained along the way. I was allowed to go back and check on my children with no problem. I only took off one star because the rooms were very VERY cramped, and the office is a bit outdated. There wasn't even room to properly get out of the chair on the side. You had to squeeze and slide off the top. Also, where other dental offices view their notes on computer or TV screens, they have pieces of paper propped up in the case that held gloves. All in all, it was a good office and they took good care of my children. It's been a couple of weeks and no complications or problems have arose so I call that a success. read more

Since last year, 2023, I have been trying to get a billing issue resolved. In February I went to the office on Bay Area and Barbara told me she would send a letter to Corporate to have this cleared up, since they miscoded, services rendered. I received another bill in March with additional late fees. In April another bill with additional late fees. In May another bill with additional late fees. At this point I went to the office again and Barbara said she would get it cleared up. I asked her to call me when it was resolved. Today, June 14, 2024, I received a letter from a collection agency demanding payment. For over an hour today I tried calling the Bay Area office to no avail. I did reach the corporate office 4 times and they tried transferring me to the Bay Area office to no avail. I have an appointment Monday but not sure if I want to put up with this anymore. I will Let Devoted Health Care know about this. Well, here we go again. Today June 17th I went to the Bay Area office and let Barbara know I was not happy. The last time I went there on May 16th she said she would get back with Corporate to make the adjustment on my account. I asked her to call me when it was corrected. No phone call. When I told her I had received the letter from the collection agency, her response was, "Did you contact our Corporate office?" Of course I told her "NO", that was her job. Since January, she has told me at least 4 times she would get it taken care of. I will pay the $39.41, that I don't owe because of their error, only to keep it off of my Credit Report. I have looked at other reviews for this office. It appears to be a common occurrence with them. read more

I recently had the pleasure of visiting Dr. Adams' dental practice, and it was truly an exceptional experience. From the moment I entered the clinic, I was greeted by friendly staff. Dr. Adams is an outstanding dentist who genuinely cares about her patients. She took the time to listen to my concerns and patiently answered all of my questions. Her expertise and professionalism were evident throughout the appointment, and I felt completely at ease under her care. The dental hygienist was also fantastic, providing a gentle yet thorough cleaning. She explained each step of the process and shared valuable tips for maintaining good oral hygiene. One aspect that truly impressed me was Dr. Adams' emphasis on patient education. She took the time to explain the importance of preventive care and provided valuable insights for maintaining a healthy smile. Her commitment to educating patients sets her apart from other dentists I've visited. Insurance is always hard, I called ahead and got things handled on that front, highly recommend knocking that out in advance. Overall good experience, go get your teeth cleaned :P read more

Dr Adam's and Kurt are a wonderful team that make sure you have no pain, and Barbara in finance is awesome!

Total scam!!! First the place is dirty but more importantly they are running a scam. After service they will charge you an additional $10 that comes out of YOUR pocket for "supplies". If it was important they would have insurance pay for it, but that would never happen because everyone knows they don't use $10/patient in PPE supplies. This is a way to rob the patient directly. There is no warning or notice besides a small black and white sign with no cost posted. When confronted they were VERY defensive because they know it's a scam. My new dentist doesn't charge anything outside of insurance and doesn't charge a $10 supply fee. read more

RUN AWAY ! I got a deep cleaning and still was charged 500 with my insurance. I set up a payment plan with care credit but i should have known it was a scam . I came back for a regular cleaning thinking it would be free cause again I have insurance and was billed over 200 so I found a new dentist and got my cleanings for FREE!! . Then I was put in debt because I had to do the payment plan with care credit . I paid it all off and now I'm getting a bill that I owe over 300 and I haven't been to this dentist since summer of 2023 and it's 2024 why am I getting a bill for a service I did not get read more

Do not go here! You will regret it ! This Dentist tore up my mouth ! Costed me a fortune and had to find a new dentist to finish this quacks shoddy work. I want to sue her and the office. read more

Always waiting over an hour for appointments. One receptionist charged the wrong insurance over a year ago, never told me and I ended up with a fat bill. They don't pick up the phone either is the funny thing! I called them in the lobby to see if the phone would even ring, it didn't and they continued talking to each other. The phone goes to a main line and you can't even talk to the actual office at first, you have to be transferred over by a "patient care specialist". Every appt I've had has been rushed by the dentist, she looks in my mouth for about a second, the hygienist does most of the work. They also recommended that I use an electric toothbrush but then said that I brush too hard and needed a soft one. Never a straight answer. Don't even bother coming here unless you have to. And could you at least get the period stains off the couch? read more

Please parents don't neglect the health of your children's mouth. It is a possibly that they do need a deep cleaning. When diagnosed by the dentist or hygienists. It is a type of child abuse. read more

The current dentist, Adams-Lesage, pushes for excessive work while not staying in her own lane as a dentist. Case in point: I came in 2018 for my regular 6 month checkup. The dentist I was used to wasn't there so I got Adams-Lesage. She said my teeth were a wreck and needed something like 10 fillings. As someone with no teeth pain and regular checkups, and after getting a clean bill of health from the other dentist six months earlier, that sounded odd to me so I didn't bother following her advice and getting it done. Covid happened and I took time off then figured I'd come back and see if maybe they had a different dentist this time. Nope, still Adams-Lesage. But what the hey, I'll give it another shot. I got my x-rays and then settled in the exam chair to wait for her to come. She comes around and the first thing she asked me about was this small bump I have on my head. Which has been there for 15 years unchanged and is most likely a lipoma. She comes up and asks if I've ever had it checked out then said it MIGHT BE BRAIN CANCER AND I COULD DIE from it. Now, I'm a registered nurse who works with actual brain surgeons. I had one look at it. ITS NOT BRAIN CANCER. It's IMPOSSIBLE for this SUBCUTANEOUS bump that's not even in my brain to be brain cancer. I couldn't believe it. I thought she was joking, so I asked her. She wasn't. Was dead serious. Then said she had an excellent oral surgeon coming in who could biopsy it and remove it for me. And you know what, if she had led with that I might have been interested. I do want it removed one of these days and it'd be like a ten minute procedure by anyone moderately skilled in surgical procedures. I work with nurse practitioners who could do it. An oral surgeon would be perfectly fine taking this thing off. But it wasn't that. It was her suggesting it could be BRAIN CANCER that made me want to leave and never come back. After all that she finally addressed my teeth. Never looked at them. Just looked at the X-rays. Said I didn't have anything like an actual cavity or anything, but after, I assume, looking over my last visit from 2018, said that I still needed to have all that work done, which she could do for $1000 over a few visits. This included a super-duper deep clean that I'd have to come back another day for, so nothing will happen today. Which was a relief to me because as soon as she went on about brain cancer I decided I was done with this dentist at this location. So I noped on outta there. STOP TRYING TO SCARE YOUR PATIENTS They may know more than you expect. read more

Copied and pasted my Google review to here: I have been coming to this office for years, over which, they have changed staff, dentist, orthos, pediatrics a million times. The first set of employees were the best, then it went down hill from there. This is the most unorganized office I have ever been too and lately I feel like they are finding things wrong that aren't, just to make more $$. Also they can't get billing right worth crap, always telling me I owe something on my daughters braces, even when I supposedly paid in full from the beginning. My last appt. on Friday I sat in the chair forever with nothing happening and then they stated they forgot I was there. Then proceeded to come in and tell me they won't clean my teeth unless they do a couple hundred $$ worth of work on my gums along with it, even though a hour and a half earlier they had said my gums were fine?! I ended up leaving getting nothing done and am now in the process of FINALLY finding a new dentist. Unfortunately my daughter has to finish out her ortho appts. since we have already paid for them. If I could never look at those idiots up front again, I'd be a happy lady. UPDATE:. Went to a new dentist and nothing wrong with my gums like Lovett said and also the crown that I was told needed to be replaced immediately or it would infect my other teeth, does need to be replaced, but it's not something that needs to be done immediately and it will not infect my other teeth. These people are scammers....do not go to them! read more

Came in for a deep cleaning. I drove about 45 minutes after hearing how good Dr. Adams was. Very short wait time, about 15 minutes when I came in around 10:00 am. Now, I expected torture. My last experience with a dentist involved anesthetic being administered every 20 minutes through a needle because it kept wearing off. This time was soooooooooo much better! Dr. Adams was very patient with me, answered all of my questions and walked me through the procedure. She used the topical anesthetic, so I was comfortable the whole time and the whole experience was completely painless! She's very gentle and worked with me whenever I felt even slight discomfort. Honestly, I'd give more than 5 stars if I could. My teeth have never looked so good and I can't wait to go back for a check-up. read more

I made an appointment cause they said they took my insurance well come to find out when I get there they said they didn't take my insurance, wasting my time. They are nothing but rude and not knowledgeable about what insurance they take. Again cause they said they took mine and DID NOT!! I do not recommend this place. read more

Honestly never met such warm welcoming service, great receptionists and dentist, will be going back when it's time for my next cleaning!

As it goes with every lovette dental they are so unprofessional and uncoordinated. feel like a bunch of irresponsible teens running all these places. read more

I adore Dr. Adams! I had a facial/dental injury and always get skittish when anyone touches my face. I had no problem with Dr. Adams. She explained everything thoroughly and easily worked with the partial paralysis of my face. The first two times I went, there was no wait, the staff was friendly, and the place was clean. The third time I went there was a slight wait because they ran into issues with patients before me. Not a problem. I would rather wait knowing they are taking care of patients than rushing them through to meet a time frame. Like all places, sometimes something comes up and you work with it as best as you can. I've read some of the reviews about being scammed by this place -- I did not experience this at all. I would highly recommend Dr. Adams and this facility to anyone and I will continue my dental treatment with them. read more

I'm a newer patient. Only been to the office 3 times. My appointments have been cancelled and rescheduled multiple times. The first visit (about a month ago), I got to the office and was sent home with my mouth numb because the dentist was ill. The second appointment, my cavities were filled, but I was told the hygienist was out, so I couldn't get my teeth cleaned. I went in again tonight to get my teeth cleaned. Waited 40 minutes to be called back only to discover they don't currently have a hygienist and my appointment was incorrectly entered, so they did not know to tell me in advance. I had waited long enough, so I decided to get an x-ray and have the dentist check a filling from last appointment. After doing X-rays, I waited in the chair another 25 minutes to only spend 3 minutes face-to face with the dentist. The office workers and dentist are all very kind, but this office is clearly disorganized. After waiting over an hour and a half to spend maybe 3 minutes with the dentist--I'm going to start looking for a new office. read more

the place is dirty . they do no use plastic barriers on any of the tools or equipment . The waiting area has the NASTIEST couch that I would have never wanted to sit on , but was given no choice , as there was VERY LIMITED SEATING. The doctor seemed to be nice enough Nyguen , However the hygienist cleaning my 5 and 7 year old's teeth was callus and seemed VERY unhappy to even be there. they didn't have boy tooth brushed so my son left with a Tangled tooth brush . NO treasure box for the kids . and over all a terrible experience read more

This place just looks dirty, the seating area looks like they found the chairs and couch in the dumpster. I can only imagine how they clean their equipment. I just walked out and made a new appt somewhere else read more

This office is so disorganized. They are constantly sending me someone else's appointment information! & now they are billing for someone else's appointment. When I tried to speak to someone about it Joey from corporate hung up on me while I was still talking!! & they close whenever they want, I arrived to the office to resolve the issues, well before closing hours & no one was there! Prior to this, my appointments kept getting canceled and rescheduled! I have taken my son once and won't return. It's headache after headache here! read more

We arrived at 12:30pm. My appointment was for 1:30pm. We arrived early so that we could make sure papers were signed and etc. after 2:00pm we were told to reschedule or go to a different location that was 25min away to get an X-Ray because the x-ray machine was down. This was told after I paid in full. A gift card for gas or a credit would've been greatly appreciated for not only waiting 30min pass my appointment time but the 25min drive to the other place and back which was over a whole hour if you want to include the 30min late schedule. When I went in the staff made me feel very comfortable and before I knew it I was out like a light and didn't have an anxiety attack coming from someone who suffers with anxiety. Everything that happened earlier I put behind me because the surgery went well. BUT everything went right down the drain when I made it to the pharmacy and my meds wasn't ready. I drove an hour to get my wisdom teeth removed so when I made it home they should've been filled. I had to wait 40min in excruciating pain crying my heart out while people looked at me crazy. This could've been avoided if the meds were ready. read more

Dr. Adams is a great dentist! She focuses on my problem and fixes it and doesn't try to make me do other stuff until I'm ready. Dr. Adams is my dentist for 20 years now, and I've never had pain or problems . read more

Lovett Dental Webster sent my bill to a bill collector without letting me know first and hurt my credit rating for 7 years!! Lovett told me I didn't owe them, and the receipt showed an amount for the insurance to pay. The insurance did not pay. Lovett never told me about an outstanding balance. I found out from a collections agency. read more

This is a horrible office, they were very unprofessional and unhelpful. I felt like they were trying to just make money off of me by offering me a very "special cleaning" and also pushing the special floride treatment. At my normal dentist that I go to yearly I have never received this type of pushy sales job. I was obviously going to a corporation that was out to make money. I did not feel that they were interested in my health, or that they were ethical. I would not trust their opinions regarding any treatment they said I needed. I couldn't get out of there fast enough. Avoid this place at all costs!! read more

This place is a rip-off! If you have DHMO insurance, they will nickel and dime you with a $7 charge for every service they provide. My last cleaning was pathetic! My gums were so sore afterwards, and my teeth were not cleaned properly. I could see areas that were missed because they rushed the cleaning. My last visit they told me that I needed 2 crowns and a filling. I told them that I would think about it and let them know. The receptionist was insistent that I sign the form and schedule it that day, she said that it might cost a lot more later and they may not have an appointment for me if I waited. Never mind that there was no one waiting when I came in or left. That told me all I needed to know. I decided to look for a new dentist which was a very smart decision on my part. After a new patient exam with my new dentist, they informed me that all I needed was a filling and to repair an old filling. Shame on you Lovett Dental for taking advantage of patients and providing a mediocre (at best) service. And thank you. I have found a much better dentist who provides quality service and doesn't gouge you with unnecessary fees! read more

If I could give them no stars I would. I don't know who these people think they are or how dumb they think their clients are but I'm not falling for their crap. Went in there with healthy teeth and gums, confirmed this with my previous dentist in TN, and was told I needed scaling a.k.a root planing along with fillings where I had no cavities! No one ever touched the teeth themselves all they did was stab my gums with an instrument leaving them sore and swollen, I guess to make me think I DID have something wrong. My previous dentist said he would consider my gums and teeth to be some of the healthiest he's seen. I have already scheduled an appt with a reputable dentist in the area, I suggest you do the same. read more

I wish I could give zero stars. I went in 4 weeks ago because of my appointment they did my X-rays and then said that they can't verify my insurance. I get a text message 4 days later they verified and to call to schedule and appointment for a deep clean. I called multiple times for 2 weeks and received no answer and left voicemails. Then I finally got ahold of them yesterday And they scheduled me today at 2pm they called this morning at 9am saying we have to reschedule due to Dr.Adams having a family emergency. I'm so frustrated I have waited 3 weeks to get my teeth done and now they want me to wait another week. I expressed my concerns and they told me "that's the soonest I can do it's not my fault the dentist has a family emergency." Please stay away from this place they truly seems like a scam. read more

Worst dental experience of my life. Dr Adams has got to be the most unprofessional dentist I have ever had the displeasure of working with. I went in for a routine cleaning and to have the composite resin touched up on my front two teeth. Quickly she proceeds to tell me I need very expensive veneers and another expensive deep cleaning that is not covered by my insurance. They send Mike the front manager to tell me my services will cost at minimum $1400 - $1700 depending and outside of insurance. Dr. Adams comes back and begins telling me how under trained all her staff is and they are so busy they'll have to work through lunch to do my cleaning but has already started to do the resin on my two teeth. I offered to come back another time to do the cleaning / deep cleaning and she jumped at the opportunity for me to leave. Upon checking out I was hit with a $1400 bill for veneers that I had to purchase up front. Ok I gave them my card and paid. Two days later the resin turned green and started holding color of anything I ate or drank. I brushed my teeth vigorously to remove the stain and the resin chipped off a huge chunk off my front right tooth leaving a jagged edge. I called the office immediately to see what could be done. I was told Dr Adams would call me back. I called numerous times over the next week to find out when my $1400 veneers would be in so we could resolve this situation and finish my cleaning. I was finally told they would be ready Thursday and asked to schedule my appointment for Friday November 9. 4pm Thursday the 8th a front desk girl calls me to tell me it will be one more week and can I schedule for the following Friday. I told her no, I wanted my money back, and I would find another dental office to work with. She passes my call to Mike who insists on talking over me rudely and telling me how my expectations were wrong. I told him again I would like a refund. He told me I would have to come in the next day and fill out ppwk to send to corporate to get any refund. I woke up the next morning Friday 9th and decided it prob wasn't worth the effort to fight this and just let them fix this jagged tooth problem they created and install the veneers. So I called back to tell them I would accept the following Friday appointment. So now out of no where Dr. Adams finally decides to get on the phone with me to tell me how she's done thousands of these and no ones acted as awful as me and she cancelled my veneers and told me to find another dentist. Really. This happened. So I asked her about my refund and she told me she doesn't work in the finical department and didn't know if any or when I could expect a refund and went further to tell me they'd probably keep a portion of it for lab fees. So now this Dr Adams cancelled my veneers, told me who knows if or when I'd see any of my $1400 back and get this... when I ask to speak to Mike to find out about the money... hangs up on me. So I call back and get a call center employee in downtown Houston who also doesn't have a number to corporate and has no idea how to request a refund. So my last ditch effort is to make an appointment at Lovett Dental in Pasadena and pray for a better dental experience. After all I have $1400 floating around out there with Lovett that I should probably get these veneers promised me at least. So I call the Pasadena office and they tell me yes they will work with me. But now we have to start the whole process over because Dr. Adams "cancelled my case." What an unprofessional person she is and horrendous dental experience she provides. Stay away folks. Don't get taken advantage of and treated badly.. find another dentist in Clear Lake. read more