Very professional and knowledgeable company showed up on time. Did a great job on repairing our blinds

DO NOT deal with this business. IF one wants to be treated as a normal person and customer, DO NOT work with this business. I just had a miserable customer experience with Kurt, who is rude, impatient, arrogant, disrespectful, and used abusive language in his replies (ass, dishonest, thief etc.). NO ONE is worth such treatment as a customer. I had a premium cordless blind to be repaired. This business, and the other one in the Naperville area, are the only 2 "certified" vendors to repair it. I first found this Ogden Blinds, but it is not a normal store, instead is a house address, suspicious already. Then I called the other certified vendor, who is VERY nice and patient, but they are further away from me. So I called this Ogden Blinds as this is the only option now. In a short 2 minutes call, Kurt already showed his disrespectful and impatience to customers. He thought me, as the first time customer, should already know how this home based business should run in terms of transaction details. Had to swallow his attitude as this is now the only option. Then, later, during couple text messages regarding how to drop off and payment etc., he remained arrogant, to the point he left a voice message with very abusive language. As a person and customer, if one wants to experience what a miserable customer service attitude is in this modern world, this would be a textbook example. The premium blind brand should seriously audit the customer experience quality with this vendor. This has to do with this brand's reputation. I don't need any "thank you for your feedback etc." from this business. Kurt's arrogance and rudeness apparently is the secret sauce to fulfill Ogden Blinds' business goals. read more

After several failed online orders via blinds.com to try and save us time and money DIYing some plantation shutters, we decided to call in the professionals. Kurt and team were great from the initial point of contact and through installation. Working with them was great. They are very prompt in communicating. Quick to take all the measurements they need and their install expert I felt like he was in and out, in what probably would've taken me half a day or more to figure out how to install custom shutters. Anyways, I would highly recommend Kurt and the team at Ogden Blinds for all your custom window treatment needs. 'Til next time, cheers! read more

Hired them to furnish entire home for window treatments. They did an excellent job! Kurt came out and measured all windows and brought hundreds of samples and made valuable recommendations for all rooms/ areas...which was extremely helpful. I am very pleased with the quality and customer service! I highly recommend them and would absolutely use them again. read more

We recently purchased a new house and had all new blinds installed throughout the house. Kurt and his team were great, professional and did a fantastic job. We just had new windows installed and had an issue with reinstalling one of the blinds. Kurt had one of his team come out the next day and fixed the issue right away. I would definitely recommend Ogden Blinds if you are in the market for new window treatments! read more

Loved working with Kurt on my first blind purchase after buying a new construction home. He was a delight to work with, things arrived quickly and his installer was fast and friendly as well. There was a mistake on the initial order (in one area of the house, they installed room darkening blinds when I wanted regular), but they corrected it quickly (and they let me keep the wrong ones while I waited so I had something on my windows). And I got a personal call from Kurt to acknowledge. Things happen, and I appreciated the customer service. read more

This is a bit of a split review. We recently ordered some fabric Hunter Douglas blinds from Ogden Blinds. While the service, install and price were great what happened after -not so much, and that is being kind. We really felt that this was a good company to work with so I referred my mom to them as she was looking for someone to clean her blinds. When she called the person on the phone was beyond rude. She was looking for a quote to clean her blinds and when she called the he(she could not remember their name) said things such as "look lady you obviously don't know much about blinds" and "lady quoting this is not worth my time." WOW!!! I was really disappointed to hear that they could treat someone that way especially after such a nice experience we had. I get if you feel a job is "too small" or you are really busy and do not have the time but be honest and maybe try respectful or at worst nice? While they say they will come to your house to take down and then clean, she even offered to bring in the blinds to them. The reply "lady do you know what kind of store we are"? Obviously only one that wants to take orders that will make them a lot of money. Felt horrible referring her to them and will not do so for anyone else. read more

What can I say??? Kurt and his team are AWESOME! While Covid delays abounded with my order, Kurt was always pleasant, attentive and sympathetic to the always moving & ridiculous lead time on my order from the manufacturer. But, when my shutters finally arrived, they we installed by the most professional, polite and super clean worker I've seen in a long time. All I can say is...if you're in the market for shutters, you better call Kurt sooner rather than later because he stays busy because he puts his customers first and offers quality product & service! read more

Ogden Blinds - Shades & Blinds Near Me

Great service, great prices. When the installer came, he noticed a small defect and the company came back out to put up new blinds. Excellent read more

I could not have had a better experience. I had requested quotes from multiple businesses and not only was Ogden the best price, but their customer service is second to none. I would definitely recommend supporting this family-run business. read more

Ok I just got a quote from Ogden blinds. Could not be happier. Kurt was able to come out 2 days after I called. Showed up on time with a mask. Completely professional. Did not try to upsell me at all. Bid was very affordable. If installation goes even half as well I will be one satisfied customer ! read more

Great communication, fast service and very reasonable prices compared to the competition. I will be returning with another blind repair soon. Highly recommended. read more

My blinds look great. Kevin matched the color of my walls and suggested the right blinds for my unit. I just love the one button to replace the cords. And the were installed in record time including the cleanup. read more

Kurt has been so helpful the couple of times that I've needed my Hunter Douglas blinds repaired. Great service, kind, fast and helpful. Thank you read more

I completely agree with the review below. I would never recommend this company. They were very attentive and helpful during the sale, however when my blinds began falling apart, there was absolutely no assistance offered. Despite the blind manufacturer being out of business, I pointed out in my correspondence with Ogden Blinds that they do blind repair according to their website, however no help was offered in fixing my blinds, for which I paid nearly $3000 for 3 rooms. In corresponding, including pictures of my damaged blinds, below was their response: "Thanks for the pictures. I am not sure what to do or say since Prestige is out of business. I have no recourse through the manufacturer. It looks like the threads have been distressed enough to become unraveled. If there is anything I can think of, I will let you know." read more

This was the best find ever. Our blind had been broken for years. We thought we would have to purchase new blinds but stumbled on Curt of Ogden Blinds! He fixed our blind in less than 24 hours and four the most reasonable price. It's been months since he repaired our blind and it works perfectly! read more

I highly recommend this business. The owner, Kurt, was very helpful with the blind selection and Martin, the installation expert did a great job! The blinds themselves are well made and easy to operate. read more

They made repairing a blind a fast and easy experience. Extremely knowledgeable of all types of blinds. Just drop of your blinds and they notify you when they are repaired. We will use them again as it's must cheaper to repair one blind than buying an entire set. read more

Our 10 yr old blinds broke, so I left a message with Kurt describing the problem and my location. He responded very quickly with a time and cost estimate and we set up an appointment for the following day. Kurt was prompt, courteous, professional, was spot-on with the time estimate, and we are EXTREMELY pleased with the work. I would definitely recommend anyone with a "blind"problem to include Ogden Blinds as part of the solution! read more

Great experience from quote to installation. Competitively priced, responsive, and good customer service. I will use for future window treatment projects. read more

I had a Hunter Douglas blackout, top down, bottom up blind on my BR window. It was wide and heavy so I the cords keptbreak. I took them to a place in Aurora a few times to be restrung, costing $100 each time. I felt that I had no choice other than buy a new blind. The last time it happened, I called Kurt because the other place was out of business (no surprise) and he charged me $25 and I got it back in two days. It happened once more after that but Kurt didn't charge me. I just got tired of the whole issue so I replaced the whole thing. So, do not hesitate to use Ogden Blinds. Kurt is fair, honest, timely. The best. read more

We always wait three to six months before reviewing a company, just to make sure everything is perfect. I needed window treatment for multiple rooms and I am very satisfied with Ogden Blinds. The company offered free measurements and suggestion. We chose Hunter Douglass for the dining room, living room, family room, kitchen and office. The service was quick, clean with very up-to-date equipment and techniques. I received numerous positive feedback from my family and friends and we couldn't be happier with our choice. read more

We have used Kurt Ogden three times. Kurt was a professional each time. He came to the house as part of the process of providing an estimate. He brought all of the samples and he made the process of selecting window coverings very easy. He listened more than he talked, and gave realistic timeframes about when the new coverings would be in. The professionalism didn't stop with Kurt; his installer also made the final steps of the process very easy. Everyone scheduled their appointment and everyone showed up on time. We ordered a total of 7 blinds, two different kinds of blinds, and 5 shades. All look good, function properly and have had zero problems. If you are looking for good work at a fair price, call Ogden Blinds. read more

Lowe's recommended Ogden Blinds, so I called Curt at 4:30 on Saturday afternoon about repairing my massive, oversized wood blinds. He said all I had to do was drop them off at his house, and he would get them done. Because these are our master bedroom blinds, I asked how many days would it take him. He said bring them over and he would do them while I waited. An hour later, my blinds are fixed and I am on my way back home to hand them back up.! Fantastic service! read more

Ogden Blinds - Happy customer. - Shades & Blinds Near Me

The owner kindly explained that there was an issue with my phone message being garbled. I understand that can happen. Still, I reached only voicemail on several tries. I just prefer to work with businesses who are able to answer their phones. read more

Got blinds from Ogden blinds. Best price by far. What was especially helpful was that Kurt knows what he is doing. The other places had no idea how to order a small valance to hide the ugly hardware. Before I could mention this Kurt had suggested it. I like I have a knack for décor, but it was Kurt who made the wood color choice for my living room and the blinds look outstanding. Cannot recommend Kurt and Ogden blinds enough. Exceptional product, business, and service is very difficult to find. Thanks Kurt! read more

We've been going to Ogden Blinds for years. Kurt is wonderful to work with and definitely turns our blind repairs around quickly. He has come to our home to do multiple repairs on our blinds and we have also dropped off too. As we get new windows installed in our home, we will definitely come here for our new window treatments, because we trust that Ogden will get the job done right and we know that they stand behind their work. I wouldn't go anywhere else and I've recommended them many times. Keep doing what you're doing and thanks for being awesome! read more

Incredible service and quick repair at a low cost. I couldn't be more impressed. Highly recommend this company for blind repair!

Ogden blinds did a terrific job repairing my Prestige Blinds. I brought it in and they repaired the blinds while i waited. Who does that for a very responsible price. I will tell anyone that Ogden is the place to go. Thanks read more

Called late just to have number in my phone was surprised when someone answered. The guy was just rude and unprofessional. If you didn't want to help me that don't answer the phone! I will go somewhere else. read more

This was a great choice. Fantastic price for quality Hunter Douglas products. Quick delivery, seemless installation. We highly recommend Ogden Blinds. read more

I dropped off a blind for repair on Saturday and it was ready on Sunday. Worked like new when I got it home. Great service and quality repair. read more

Kurt was able to come out to my house the same day I called. By the way, I called at 9:00 am and he answered the phone himself. Our 18 year old Hunter Douglas Duette bottom up/top down honeycomb blinds had major stringing issues, kindergartners learning to tie their shoes probably had less knots than these blinds. He was able to re-string them and make them more level than when they were first shipped by Hunter Douglas. He spent a few minutes on each blind when installing them and making sure they were level in both the top down and bottom up positions. The blinds are great, better than new. Couldn't imagine having to replace all the blinds (6 blinds all double window size). The turn around time frame was perfect for me and I couldn't be happier. I will refer Kurt and Ogden Blinds to everyone. Thanks Kurt! read more

We are very pleased with Kurt and his knowledge with what he does. Thank you Kurt. The handy man Mike did a great job as well. We are very happy with the outcome. read more

Ogden blinds may do excellent work but I will never know... they returned my call after I left a message that I needed blind repair and cleaning.. set a temporary appt to give an estimate for 2 days later... never heard back.. called them again and left message asking what happened and stating I WANTED TO USE THEM... still no return call... I can only assume they are too busy (good for them!) or my job was too small...either way could have let us know! read more

I would give Kurt Ogden 0 stars if that were an option. I called him for an estimate to repair my Silhoutte blinds. He arrived and told me he couldn't restring the pull cord and I needed to order new ones which would be several hundred dollars. He took a measurement, told me they would be a special order and would take a couple of weeks. I waited three weeks and called him to check on the status of my order only to find out that he decided not to take the job and order them because I have a valance and side panels that would need to be removed and reinstalled. He never bothered to call me and tell me this. He left me thinking for the past three weeks that I had new blinds coming when in actuality he dropped the ball and never bothered to let me know. Completely unprofessional. read more

This place have gr8 service. I took my blinds to him cuz they was broken but once I dropped them off. He told me that they was under warranty an got me new ones for free. Thanks for the free blinds. read more

Very helpful and attentive during the sale but no after the sale assistance. Does not honor warranties or assist with repairs...spoke with the owner himself and he had an attitude like not his problem. Would never recommend this company. read more

I purchased a townhome with existing vertical patio blinds from Ogden. Yesterday I called for assistance as one set would not open or rotate. Kevin Ogden answered my call and helped me through an immediate fix. What a great experience! Thanks, Kevin! I will be using Ogden Blinds in the future! Highly recommended. read more

My shutters were installed about 1.5 years ago. Within the past month, we noticed that one of the doors (1 of 10) was rubbing slightly when it closed and that there was a bottom frame piece that was damaged. I called and my call was promptly returned and was told they would take care of it. I sent some pictures of the problem. Within 3 days someone was at my house to remove the damaged piece and 5 days later the replacement piece was installed and all problems were fixed. This is the second time I have used Ogden blinds and never would hesitate to recommend them to anyone. I am SO glad that I went with a local company and not a big box store or mail order company, as the service I received was excellent!! read more