I planned to use this business for heating and plumbing and kept their info due to referrals I received for their services. The person who answers the phone there is terrible. I was even accused of hanging up when SHE (Jennifer) accidentally disconnected me when putting me on hold. Why blame me? I called right back and was accused of hanging up and that she needed to put me on hold. I called 3 times over the course of 24 hours for service and did not once receive a call back. I would hope the only issue with them is with reception and maybe if my call got to the owner or manager I would have been treated better or got the service I needed :( read more

Had representative Jesus, help with my air conditioning unit. He was very professional and courteous.

Lovotti Company, do you read these reviews? It looks like something gets lost between the customer and the front office. If the front office cannot dispatch a helpful person, then this company will not survive. Jose sounds awesome, but I never got to meet him, because I never got to talk with the boss, Scott. It sounds like the lady who answers the phone needs to pass the message along to Scott the boss so that they can send a helpful person to solve the problems which we customers have. Do you read YELP, Scott? read more

Do not use this company! Once they have your money they are non responsive to calls to fix things they did wrong! I repeat do not use them!

Needed our garbage disposal replaced and toilet float replaced. Jose w/ helper was on time and in and out within a short time. Great work! read more

Just had a complete new HVAC system installed by Lovotti. Ryan the salesperson was friendly and knowledgeable and got me an estimate promptly. Kam and Larry were my installers. They were very detail oriented and took care to make sure everything was done the right way. They also made sure to clean up thoroughly and took time to answer all of my questions. Work was completed on time and on budget. Highly recommend!!! read more

Recently had people ask me who I would recommend for HVAC and plumbing.... Without a doubt, Lovotti inc! They have majorly bailed me out twice in the last couple of years. In 2017 our HVAC went out 3 days before my daughters 1st birthday with predicted temps of 103! Lovotti came out, quickly assessed and had guys on the job the next day. All was fixed and cool for the party to go on. Just a couple months ago, after dealing with a "mystery smell" -- Lovotti to the rescue again, changing out 15+ feel of ruined piping under my house. Very knowledgeable, trustworthy, and timely! Thank you for being my household hero. read more

They Always have prompt service. The last time they went to work on our rental units heater, the guy left and it started not working again and he was just down the street and he came back right away! Thank goodness! We always called them first read more

We received a call from PG&E for an energy consultation, and we accepted their offer. The consultation was provided by Lovotti. Sergio and Avante arrived promptly for our consultation. They were courteous, professional and efficient. They replaced the furnace fan motor, recessed ceiling lights and thermostat, saving us an estimated $180 per year on our PG&E bill. We were positively thrilled with their work and highly recommend them. read more

Tech was rude and unhelpful, told me to refer to his manager. He just didn't want to help me! Um that's what you get paid for!!

Great service and professionalism from the guys that removed and replaced my heating and air conditioner, plus gave me a tankless water heater. They worked on a Saturday thats not a normal workday ! The supervisor Rian came by each day to check on things and see if everything was going as expected. The guys that worked in my home respected my floors and cleaned up everyday before leaving going the extra mile was great. The job was well done and satisfying for all that was done! I will definitely recommend the company to anyone needing this kind of work . Great group of guys they worked well together and did a great job! read more

Lovotti takes care of our business and personal heating and air maintenance and electrical, refrigeration and plumbing. They installed two a/c units at our business in the dead of Summer and got us cool again quickly. They respond quickly and get the job done efficiently and affordably. We love supporting a family owned and operated business, too! read more

Reece gets 5 stars for installing my new heater and having such a great personality and very professional ... I recommend a raise $ ... Thank you Lovotti ... read more

My air conditioner started blowing hot air on Sunday afternoon. I called Lovotti air on Monday morning, shortly after 9AM. They had a technician at my home and the problem was fixed by 11:45 AM. They are professional, courteous, and get the job done right the first time. read more

TOASTY! Recently had issues with my furnace not heating the house but just blowing cold air. Browsed the yelp reviews and decided to try Lovotti Inc. Called to make an appointment and described the problems I was having. A technician would arrive between 9 am to 11 am the next day. He arrived at 10 am. He also let me observe and ask questions so I could better understand my heater parts and components. Within about 15 minutes my failed high/low limit switch was found to be the culprit. In addition my filters were poorly installed and absolutely filthy. The technician headed over to the parts store for a new switch and filters. I had a warm, well functioning heater by 11:30 am. Plus, his workmanship is backed by a 1 year warranty. Air flow was vastly improved, and last night I cranked it up and I was TOASTY! :) I will definitely call Lovotti Inc for any heating or plumbing needs in the future. Ps. Filters are relatively cheap, and should be replaced every 3 months. Mine were in there 4 years - LOL read more

Lovotti Inc. just completed a third project at our home. We first called on them for an emergency plumbing project, both shower faucets went bad 10 days apart. Really bad considering there are 10 of us in our home. Job got done quickly and on budget. Jose was friendly and kept us informed through the project from beginning to end. We then used them for an electrical project and again the project went smoothly, quickly and on budget. We were ready for phase 2 electrical work when our air conditioning went out and after making four appointments with different reputable HVAC companies, we went with Lovotti Inc. again. So far, they are 3 for 3. We will use them again and recommend them to friends and neighbors. read more

I cannot begin to express how unprofessional this company has been to work with. Lovotti called me to perform an AC tune up through PG&E after I told them that our AC works fine they insisted that it was part of the program and someone needed to come out. On the morning that they were supposed to come out my daughter got sick ( shes a type 1 diabetic ) I called to cancel and left several messages, they guy showed up anyways and said that he never heard anything from the call center about a cancelation but not to worry because he didn't need to go inside. I thought that they would be checking the filter, etc. Nope nothing! He opened the outside ac unit messed around with it for less than 5 mins and said "that's it, you're good." later that day I turned on the AC and it was making a weird noise. I called the company and was told that if it continued to call back and they would send him back out to fix it. Sure enough the AC stopped working all together the next day. I called the company and was told that the tech would be calling me. I received a call it rang once and he hung up. I called him back and asked him to please fix whatever he did, I told him the fan is not moving. He told me that's not his problem and that he has a busy day!! I was then told to put my hand or a screwdriver into the fan and try to manually move it. At the age of three I was taught to not put my hand in a fan!! Are you freaking kidding me!?! He messed it up ( it was working great before ) HE NEEDED TO FIX IT!! I called the company and they went back and forth...we'll send someone out...we'll send another company out...and now no one is responding back and their voice mail is full. It is 106 degrees today it is 98 in my house. My daughter is covered in a heat rash as I am forced to put cold towels on her to keep her from heat stroke. I will be filing a formal complaint with the better business bureau and with the central inspections department of PG&E. This is a horrible company that should be avoided at all costs! Shame on you Lovvoti Air! read more

I used this incompetent company through PGE Tune up program. My unit was working fine until a young kid came along and messed up my unit. My air conditioning unit broke right after the tuneup. Lovotti air refused to fix the unit stating it was damaged before the tune up. How can you do a tune up on a non working unit. It does not make sense. I'll be taking them to small claims court. PGE has not been supportive either. Bad service, incompetent. read more

Scott Lovotti installed our HVAC system and had done some plumbing repairs for us in the past. His prices have always been reasonable and the workmanship very professional. read more

Horrible customer service, Horrible Receptionist I requested that this company come and take a look at my new property, they agreed and scheduled an appointment for about a week out at noon. I confirmed our appointment the day before, it seemed that everything was ok as their receptionist Jessica confirmed that we were still on for the appointment. I was at the property ahead of time, but about a half hour after our scheduled appointment, I called to see if they had forgotten about me. There was no answer, but their answering service stated that they are closed between 12 & 1pm. Remember, they scheduled my appointment for 12noon. I received a call from Jessica letting me know that they wouldn't be able to come out to the property that day. This is now over an hour past my scheduled appointment time, THAT THEY SCHEDULED!!!. I asked why but all she could express was how sorry she was. My thoughts were "Damn right you're sorry, a sorry ass excuse for a receptionist" You are the gatekeeper for this company, maybe they should rethink that decision as Jessica will make you miss out on a lot of business. read more

I wish I could give more stars! We bought a new house and almost immediatly had plumbing issues, since we had used this company in the past for our air conditoner with positive experiences I was happy to find they now do plumbing as well. The receptionest was friendly and dispatched Jose out right away. Jose came out to our house and was friendly and proffesional. He fixed the problem right away and called the next day to make sure everything was good. Highly recommend!! read more

If I could give this place a 0 (zero) I would. This place sucks. Simply put. Short story: Home was blowing cool air but not cold air. Called this place. Guy came out two days later. Didn't know what he was doing. He called his boss on advice what to do. Said he would get back to us after talking to blah blah blah. No response all day. And air was blowing warm now and not cool. Called builder of homes and they sent someone out next day. He finds that the power to the AC was unplugged and left out by the prior guy. Our AC is fixed. it's been 5 days and still no call. Like I said....this place sucks. read more

Wow... what has happened to Lovotti's. What a change in customer service and support since the previous times I have used them. I had an appt. with them because my a/c was not working properly, took time off work to meet them. No show! No call from them. I called their office a couple of times, left a message asking for a return call. Thought maybe they had a delay or a scheduling mix up. I wasn't mad, just confused. No return call, ever... it's been weeks. I fixed the a/c myself. Lovotti INC... has changed from that great family owned Lovotti's that I used to be able to depend on and recommend to this. Sad read more

Great service!!! Very informative as to what's going on and how to prevent further issues! Friendly staff. Very prompt. Competitive rates and in most cases cheaper than the competition!!! I highly recommend Lovitti!!! read more

I am writing this to plug Lovotti's plumbing manager, Jose Navarro. Recently had a water heater problem with the pilot going out, and I ended up calling Lovotti who are listed on our State Water Heater website. I had the day before, a plumber sent from our homeowners warranty who came out and gave me kind of a bs reason for our problem without any real diagnosis. Hot water had been down for almost a week by now. So Jose came and he is the real deal, thoroughly experienced and SINCERE. If I ever need a plumber he is the one I will call. He tried a fix that is usually the problem with our kind of heater, however it ended up being a part that Home Warranty did cover. Anyways, Jose was bummed that his solution was not the problem but he tried and knew what he was doing. Do not hesitate to call Lovotti for Jose Navarro. read more

Excellent response time and service! We called Lovotti regarding a leaking guest bathroom faucet and they were at our home in less than 30 minutes. Technicians replaced two faucets in about and hour. Job completed neat and tidy. Lovotti's understood the urgency of our dilemma as our Thanksgiving guests were to arrive soon. Kudos to plumbers Corey and Chuck, and to Service Manager Jose! We will be using this company again after the holidays for non-emergency work this time! read more

Called on Monday and they came out the same day and was able to fix my air conditioning unit. They did a great job! I cannot express how happy I was to be able to get someone out that day when everyone else was telling me they could not get anyone out until the next day. I will definitely be calling them again if I have any issues in the future! I would highly recommend! read more

I called Lavotti air in 100 degree weather thinking no way they could make it out same day and they came to the rescue. Excellent customer service, reasonable prices, happy customer for life :) read more

I called Lovotti Air up late on a Sunday night, they were happy to help. Their technician that came out serviced the unit quickly and for a fair price. He diagnosed the problem and had the system up and running in no time. I can't thank you guys enough. Great job!! read more

Dustin was great fixing my heater! It was a simple fix and they could have charged me three times the price and I would not have known any better. This is just a testament to their integrity and professionalism. I will certainly recommend them to anyone and use them in the future for any other needs that may come up. Thanks again Dustin!!! read more

Last summer, I need an AC repair and inspection in short order. Lovotti Air responded promptly with same day service, and was helpful, reasonable priced and friendly. I had called a few other companies and could not get the time of day. Lovotti was awesome! read more

Live in P. Hill and had Lovotti staff--representing P G & E's Public Purpose Program--service my a/c and heating. I can hear the difference in both systems. Sergio obviously knew what he was doing. Efficient, personable, informative--I'm switching to Lovotti for HVAC or electrical issues. Thank you! read more

I missed my appt at 9:30, upset with myself I called to apologize sleeping in, ( late shift at work) little did I know the young lady called the air condition tech , he called me ASAP and was outside my door. Wow ! What an awesome company and a forgiving company . Thank you Roger , you are a perfect young gentleman. And yes my sir conditioner is cool again. read more

I would like to thank Cory and Chucky for coming out so quickly, diagnosing my problem at the house with my kitchen sink, plus fixing my electrical problem along the same wall in a timely, safe and no nonsense manner. It was so relieving and stress free. I had a day off and was trying to fit a bunch of unfinished business in my day, so I really appreciated their quickness to resolve my huge problems. read more

This company tried to get me to buy a $400 replacement part for a $300 water heater. I went out and bought a new water heater at Home Depot for $50 less than what the Lovotti guy wanted to charge for the replacement part. I was almost scammed by these sleezebags. They are bad news. read more

Wow! Where do I begin?!?!? Well It was a Friday morning at 8:21 that I first contacted them. Lisa told me that someone would be out between the hours of noon to four. So at 4:20 I called them and asked where the repair man was and she said he was in another part of town that would take a while to get to my house. 5:00 rolls around. He's an hour late and then it takes him an hour to proceed to tell me I could be one of four things or a combo of the sort :( he then tells me that on Monday morning I will be hearing from Lisa again and that his manager Dustin would be at my house to do the work. It is now Monday night and no one called. Needless to say I'm not going to be chasing these people down to hand them my money. read more

Amazing folks. Came out, inspected our furnace that was supposedly broken and needing to be replaced. The service guy made a few adjustments, cleaned up the burners a bit and in doing so, saved us close to $3K in unnecessary construction/HVAC costs. I didn't catch his name (because the dogs were barking and I didn't ask him to repeat it) but thank you for being awesome at your job. read more

My sink was backed up and lovotti sent out Jose and his partner the following morning. They were very friendly and personable. 4 stars because I had to wait an extra day to do my dishes when I called right when they opened the day before and they left a little mess behind. read more

They called 10 minutes before their so called start time (12pm-5pm) and canceled their appointment with me. I told them just meet me half way. Her response was "I don't know what you mean by "meet me half way"". I said just come later, but be here, since I took time off of work. She would not. She said yesterday you said you didn't get off work till 2pm. Now this is just arguing with me. I told here irregardless of what I said when I get off of work, I said I took time off to accommodate you, and this is what it is. This business is all about themselves and not the customer. I'm going through an energy program and they are the contract. But a warning to all of you, go some place else! read more

Great one day service. Thanks JD and Scott for taking care of all my needs in hours after I called. Recommend highly.