Fantastic job. Replaced 2 front fenders, clicking doors, front and rear bumpers etc. My Honda 2012…read morePilot looks brand new. This is a high quality shop dedicated to satisfy. I would not go anywhere else.

I wish I could say I had the same experience as everyone else in the reviews, but my story is…read morevastly different with Westford Collision. Let me start off by saying that no... I am not a competing company, fake review, or making false statements as I usually do not write these kind of negative reviews. Back in the beginning of March, I was involved in a minor crash where the left rear fender and rim on my vehicle was struck. Very minor damage (scuffed rim and a small ding/scratch in the fender). Everyone I talked to suggested that I go to Westford Collision because they do the best work and "will be fixed right"... so I did. They told me it would take 3-4 weeks to repair the damage ("3 weeks usually but may be 4") which I found surprising because it was so minor... but I wanted it fixed right so I agreed. After the 4th week, I called Westford Collision to find out if my truck had been fixed yet, and was told they forgot that it also needed an alignment and needed to be "towed to another shop because they don't have an alignment rack"... what auto body shop doesn't have an alignment rack? They stated that it would be ready next Wednesday at the latest (4.5 weeks altogether to fix). They stated they would "tow" it to the alignment shop. I reluctantly stated I understood (expressing my frustration it was taking so long) because I didn't have a choice... That Wednesday, when the truck was guaranteed to be ready, I was told all repairs were done, but that they would not release my vehicle because they were still waiting for the insurance adjustment check to pay for the tow and alignment. I once again expressed my frustration as they promised I would have my vehicle that day (and I've been paying for a rental for the last 5 weeks). Westford Collision (after me arguing with them) agreed to give me back my vehicle even though they had not yet received the check from my insurance company. Now... I have a dash camera in that vehicle, and what do I find when I reviewed the footage? They DROVE MY CAR to the alignment shop (without my permission I might add) and falsely charged my insurance company $600.00 for the tow (clearly on the insurance adjustment $300 tow fee each way). So, Westford Collision refused to release my truck to me all based on false insurance claims (towing fees when they never towed the vehicle- truck also had approx. 25 extra miles on the odometer when I picked it up) I forwarded all videos to both my insurance company and the other parties insurance. Westford Collision might be the most dishonest company I have ever dealt with because of their false insurance claims and how they treat their customer (hold your car hostage on false insurance practices so they can collect more money from the insurance company). I challenge this body shop to prove otherwise and would gladly present all evidence to them showing their dishonest practices. I do not recommend this body shop and suggest you take your business elsewhere. Westford Collision blatantly practices insurance fraud.

Avoid their VW service center at all costs! I cannot speak for the other brands, but the VW service…read morecenter has been a nightmare. My family are loyal VW car owners. My Sister has one, my parents and my husband and I. I took my ID.4 in for a recall. When I picked it up, everything seemed fine. Then, I put my niece in the backseat for a ride and during our travels she went flying off the backseat!! Turned out, the service center removed the entire back seat to access a panel and never put it back in place. Imagine if this was something more serious like forgetting to put the brakes back on! We immediately called them to let them know so that they would be more careful to for the next customer's safety. The following month (July 2025) my dad scheduled an appointment for a recall on his ID.4. They told him it would be a whole day and they would call when it was ready. The whole day (Friday) passed - no call. We called on Saturday and got no response. They were closed on Sunday- leaving my parents with no vehicle all weekend! No explanation, no updates, no apologies! We called and asked to speak with a manager and transferred to the CEO's assistant. Left a voicemail and never heard back. It's been 2 weeks... This service center is not only inconsiderate, but could put your family's safety at risk.

Alignment on my ID4 after new tires from Costco. Staff very friendly, longer wait than expected ~45…read moremins

Absolutely the nicest most conscientious owner you could imagine. Kind, accommodating to my…read morescheduling requests and very reasonably priced. I won't go anywhere else.

Quickest and easiest place to get an inspection sticker in the area. I won't go anywhere else!read more

Poor customer service. I would never recommend or buy anything from this place again.read more

Very professional folks. It's a dealership with a small town shop feel. They go out of their way to…read moreget you back on the road. My truck let me down on the side of 2A at 3:45 pm. I got it working just enough to get to their shop. Service closes at 5, but they waited on me after they closed. They didn't have to do that. Great shop ran by great folk.

I had a very bad and stressful experience with Nanos Autos. I bought a 2018 Hyundai Santa Fe from…read morethem on march 2026, but the car had many serious problems that were not disclosed when selling. I went there on Sunday to buy the car, and it took about three days before I received the title. Before buying, I was charged dealership fee and told that if the car did not pass state inspection, they would refund the dealership fee back. However, when I took the car for inspection, it failed because of several issues. When I called and explained the problems, they told me to bring the car back and add $1,500 before they could fix everything. This was very unfair because after the inspection, the estimated repair cost was was more half of what I paid for the car. I later realized they may have known about these problems but did not honestly disclose them. Now they are not answering my calls, and my number appears to be blocked. I feel disappointed. I would never and ever recommend this dealer to anyone.

Love this local garage. They solved a simple problem that both Minuteman Auto and McGovern Subaru…read morewanted 1000s to "fix". Reasonably priced, great service done on time.

We are lucky to have Acton Gas & Service with so many of assets we love in a service station:…read more* Full Service gas; * Low prices; * Easy access to air for tire pressure; * Open extended hours; * Superb routine & complex maintenance & repairs on both our Toyota sedan & Chevrolet SUV; * Fast State Inspection Service; * High quality services & products; * Pleasant & highly competent employee. Also Full Service means that attentive employees pump gas (in any weather), + any other needed services. We especially value also on-request checking & adding (if needed) Oil & Windshield Wiper Fluid. Plus! Acton Gas & Service is easy to reach, located conveniently at Junction of Route 27 & Routes 119/2A in Acton, across the street from CVS Plaza with entrance or exit from both routes. A stop-light at corner prevents chaos and manages traffic efficiently. Altogether exactly what we need!

Good prices. Free air (rare & much appreciated). Inspections are quick & honest. The mechanics…read morehave been helpful for a few minor issues - but I've never had any serious work done, so I can't comment.

I have waited to write this review. They attempted to repair my passenger another small area…read morearound the gas door. My Lexus, which I worked hard for and once enjoyed. To start the communication cannot be any worse. My car was held hostage for over two weeks so I had to use my motorcycle for transportation on cold mornings. When I went to pick up my car, I pulled in and could see the bad paint job. All I got was an argumentative owner another office staff that cannot communicate. My covered most of this and I paid cash for some extra work. After seeing the terrible outcome, there was no way I was going to let them touch that car anymore. Two days later, the clearcoat started coming off the doors and the other section they painted. At some point, they tried to remove the backseat and breaking it and didn't notice for days. now the car is at another body shop that is reputable and they're struggling to fix it. Acton body shop is not going to be much longer as a safety insurance list of providers. I'm making sure the safety is going to drop them permanently. Acton auto body you ruined my car and I'm going to make sure that you do not ruin anyone Else's car. So now my car is tied up again and I'm paying a daily rental if I could give a negative star on every part of this shop, I would . Acton, Toyota, and other vehicle dealerships that use them will be stopping shortly. I will be heard on this and I will make sure that you feel the way I do right now. There is no discussions I wanna have with the owner or any part of this establishment. They have cost me triple the money out-of-pocket than the cost of the original job. I live a busy life and I don't have time to be writing this review, but my voice needs to be heard. you will lose all your accounts. This will be a project of mine. I'm sure you will come back with some ridiculous response to this post but we know what is the truth. You have destroyed your credibility. This is the worst review I've ever had to write

Very good body work on my Porsche. Couldn't do the windshield repair and told me to get it done…read moremyself. Insurance paid them for the windshield and Acton was supposed to pay me so I could get the work done. It took me 8 months of calls and visits to the shop to get my payment. Totally horrible business behavior. Excuses, delays, talk to manager, talk to accountant, talk to owner, etc.

My wife and I have been to several dealerships for months, so I'm quite familiar with pressure…read moretactics and there were none here. Just honest, knowledgeable people doing right by their customers. Eduardo was outstanding. He walked us through our best options, answered every question, and never once pushed us toward anything. Jamie in financing was just as exceptional. He gave us straight, useful information on which warranties actually made sense for us instead of trying to sell us everything on the menu. This was an hour's drive from home, and it was worth every mile. High-integrity team, zero games, fantastic experience start to finish. If you go, ask for Eduardo. Super nice, genuinely knowledgeable, and he'll take care of you.

The business manager either lied or is ignorant about an extended warranty. Jaime (biz mgr JC)…read moretold me the warranty is 7 years from the date of my purchase 8.2023. I tried calling him several times recently, but, no reply. Be forewarned... Details: Rating: ​Review: Extremely deceptive warranty practices from both the dealership finance office and the warranty company contract, itself. ​When purchasing my vehicle at Nissan of Merrimack Valley in Chelmsford, the business manager, JC., directly promised me that the car would be covered under warranty for 7 years as of August 2023. Based entirely on that clear, verbal assurance, I agreed to the contract. ​In reality, the agreement is structured in a deeply misleading way. The contract itself fails to clearly pinpoint an exact expiration timeframe upfront, burying the actual terms under a sea of tiny footnotes at the bottom of the page. Instead of covering the vehicle through 2028 as explicitly stated during the sale, the fine print ties coverage to fine-print dates that shorten the protection drastically. ​Both the deceptive sales pitch by the business manager, J.C., and the deliberately confusing structure of the warranty company's contract are completely unacceptable. To make matters worse, I have tried calling J.C. several times to address this misrepresentation, and he has completely ignored my calls. Avoid relying on anything promised verbally in this finance office (JC), and watch out for the hidden fine print in their warranty contracts.