Service desk person was very nice and looked up a certain bulb I was looking for and found it, and…read moreordered it and the bulb was there in a few days. Great service I think.

I have not been to this O'Reilly Auto Parts but I was in need of some special color paint for my…read moreLexus and called them hoping that I could get what I needed. I called the O'Rilliy's in Marlborough and they said that they had the paint I need so I drove the 15 miles to get there only to be told that they didn't have what they said they had which brings me to this particular O'Reillys. I called this store and the person that answered the phone told me that O'Reilly Auto Parts stopped stalking and selling the color of paint that I was in need of but she informed me that they have a a store in New Hampshire that mixes custom color spray paint and that all I had to do was give them the code for the color that I could find on the door jam of my car. I consider that to be the best kind of customer service that you can get from any business and if the Marlborough store would have been as courteous as this store they would be getting a 5 star review from me instead of a1 star, if I could I would have given them a negative5 star. I recommend this store for their customer service and professionalism and courtesy.

Excellent Service!!! Very Superb! Thumbs Up! Very Cool!…read moreAuto is Gooooood! Convenient like a convenient store! Awesome! Really Awesome!

The crew in the store is great but the part quality is very poor. A lot of the parts just don't…read morehold up at all. A lot of them are made in China.

Ron and his team are fantastic. Will definitely use them again in the future…read more They get their work done in a timely manner for a great value.

brought my vehicle for tints. I requested 35% tint. They finished the job, however, comparing the…read morework to my friend's car, (he has the same model, same 35% tint), his shade was slightly darker than mines. He showed me his receipt, from Boomers audio, in NH and confirmed the % tint. However, my receipt from carisma showed no such details apart from the services provided. I went back to carisma to inquire about my tint % and below is are the details from the response(s) I received from the owner: 1. They provided me with 40% tint. When i requested 35% 2. When i asked about why 40%, i was told that my factory windows are by default tinted by 5% so they use 40% for a final tint of 35% 3. After the fact that my tints were not the percentage i requested, ( confirmed with my dealership the windows were NOT tinted 5%), the owner stated that for me to get the darkness what i ORIGINALLY wanted, he would have to charge me the SAME price for the work as well as an additional charge for removal of the wrong tint that they installed!!! A month had not passed, but carisma conveniently states on the receipt , which does not detail the product provided, that refunds on services is contingent on owner approval. So it was obvious that i could not go that route of demanding a refund . It would have been a nice gesture to at least meet me halfway with a reduced cost for the service, considering that their explanation of their tints was given to me after the issue was brought up. I am instead using the money to have the tints service done the right way with honesty and integrity through boomers audio in merrimack, NH. They even offered a reduced quote of services when they heard my story. Hopefully this review can be used as a tool for service improvement for carisma and to ensure that any customer will not have to have the feeling that i had upon purchasing a car service or product. Nakwesi

Needing a battery for my car, I look up a battery that is cited as compatible with my car. I try to…read moreorder online, page refuses to fully load. I go to the store, am told that the online discount can't be applied in store. Additionally, the battery I want is not in stock, can be ordered in a few days, assuming that I can start my car and come back in a few days. A battery at the next level up is out of stock as well, and the most inexpensive battery for my that can be installed immediately is twice the price that I expected to pay. This place takes advantage of those in a desperate spot. Never again for me.

I bought a power steering hose, was told it would fit even though it wasn't the right hose, I just…read moreneeded one end. I was told the hose I needed wasn't offered. In order to install the part it had to be cut first since it wasn't the exact part I needed and it was too large the way it was. Come to find out it had the wrong end after all. An error made by the employee but "Eddy" insists on blaming me instead, I had to walk out of the store without my other purchases because of how rude he was. I'm taking my business to O'Rielly Auto parts in Billerica for now on, and telling everyone I know to do the same (they had the correct hose anyways!!). Eddy said my business at Advance Auto Parts means nothing, I guess over 10 years of seeking out Advance Auto Parts stores before any others means nothing, well good riddance.

Still great, years later. Nicest and most helpful staff, always go the extra mile. No notes!read more

My husband sent me to pick up an online order. The two employees working there were extremely nice…read moreand welcoming. The employee who took care of my order was nice enough to help me to my car. He even put the heavy items in the car for me. I'm so sorry that I didn't get your name, but you made my day shine a bit brighter. Thank you.

Jose me atendio muy bien y me ayudo a conseguir un buen mecanico para arreglar mi carroread more

They said they don't replace batteries that are in the trunk of the car. Also stated that they…read morewould have to reset the computer if they replaced it. They know where the battery is, know they need to reset computer, they are an autoparts store.. why not just replace the battery.

I definitely WOULDN'T recommend this to any commercial repair shop or mechanics in the area. I just…read morewent up to ACE and he made it abundantly clear that they don't wanna work with 'people like me' and ACE told me that he knows what's going on, Remembered me and his word supersedes anybody else! I simply went in to get a set of rotors turned which is supposed to be available at any O'Reilly's auto parts store. The person that I talk to you last time, I was in the store said that the staff hadn't been trained on how to turn rotors and drums BUT since I had commercial account, Moreover had years of experience on that Bosch Rotor Lathe, I knew how to use it. I was more than welcome to come use the machine and I said wow that was great and I'd be more than happy to put it manual together on how to use it properly so others could learn. BIG NO. From ACE, Corporate Rules! I'll go to a local competitor, Perhaps they want my business. Good Day.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!