Cool place had to buy 3M adhesive for the mirror case that came off at the car wash down the streetread more

Needing a battery for my car, I look up a battery that is cited as compatible with my car. I try to…read moreorder online, page refuses to fully load. I go to the store, am told that the online discount can't be applied in store. Additionally, the battery I want is not in stock, can be ordered in a few days, assuming that I can start my car and come back in a few days. A battery at the next level up is out of stock as well, and the most inexpensive battery for my that can be installed immediately is twice the price that I expected to pay. This place takes advantage of those in a desperate spot. Never again for me.

I bought a power steering hose, was told it would fit even though it wasn't the right hose, I just…read moreneeded one end. I was told the hose I needed wasn't offered. In order to install the part it had to be cut first since it wasn't the exact part I needed and it was too large the way it was. Come to find out it had the wrong end after all. An error made by the employee but "Eddy" insists on blaming me instead, I had to walk out of the store without my other purchases because of how rude he was. I'm taking my business to O'Rielly Auto parts in Billerica for now on, and telling everyone I know to do the same (they had the correct hose anyways!!). Eddy said my business at Advance Auto Parts means nothing, I guess over 10 years of seeking out Advance Auto Parts stores before any others means nothing, well good riddance.

Service desk person was very nice and looked up a certain bulb I was looking for and found it, and…read moreordered it and the bulb was there in a few days. Great service I think.

I have not been to this O'Reilly Auto Parts but I was in need of some special color paint for my…read moreLexus and called them hoping that I could get what I needed. I called the O'Rilliy's in Marlborough and they said that they had the paint I need so I drove the 15 miles to get there only to be told that they didn't have what they said they had which brings me to this particular O'Reillys. I called this store and the person that answered the phone told me that O'Reilly Auto Parts stopped stalking and selling the color of paint that I was in need of but she informed me that they have a a store in New Hampshire that mixes custom color spray paint and that all I had to do was give them the code for the color that I could find on the door jam of my car. I consider that to be the best kind of customer service that you can get from any business and if the Marlborough store would have been as courteous as this store they would be getting a 5 star review from me instead of a1 star, if I could I would have given them a negative5 star. I recommend this store for their customer service and professionalism and courtesy.

Ron and his team are fantastic. Will definitely use them again in the future…read more They get their work done in a timely manner for a great value.

brought my vehicle for tints. I requested 35% tint. They finished the job, however, comparing the…read morework to my friend's car, (he has the same model, same 35% tint), his shade was slightly darker than mines. He showed me his receipt, from Boomers audio, in NH and confirmed the % tint. However, my receipt from carisma showed no such details apart from the services provided. I went back to carisma to inquire about my tint % and below is are the details from the response(s) I received from the owner: 1. They provided me with 40% tint. When i requested 35% 2. When i asked about why 40%, i was told that my factory windows are by default tinted by 5% so they use 40% for a final tint of 35% 3. After the fact that my tints were not the percentage i requested, ( confirmed with my dealership the windows were NOT tinted 5%), the owner stated that for me to get the darkness what i ORIGINALLY wanted, he would have to charge me the SAME price for the work as well as an additional charge for removal of the wrong tint that they installed!!! A month had not passed, but carisma conveniently states on the receipt , which does not detail the product provided, that refunds on services is contingent on owner approval. So it was obvious that i could not go that route of demanding a refund . It would have been a nice gesture to at least meet me halfway with a reduced cost for the service, considering that their explanation of their tints was given to me after the issue was brought up. I am instead using the money to have the tints service done the right way with honesty and integrity through boomers audio in merrimack, NH. They even offered a reduced quote of services when they heard my story. Hopefully this review can be used as a tool for service improvement for carisma and to ensure that any customer will not have to have the feeling that i had upon purchasing a car service or product. Nakwesi

driving down Tanner St and one of their trucks cut me off completely. he stopped in the middle of…read morehis turn, horizontal in the road, then yelled at me as if I was the idiot who just cut someone off and stopped perpendicular in the middle of the road. I called the number on the truck, and the employee on the other end of the phone also blamed me - said I was going 40 (I have a camera and my speed was 32) and then he hung up on me. Unapologetic about his moron driver.

These people do not honor their warranty. Very rude and unprofessional. I bought a part that did…read morenot work and was was treated rudely by a punk

Still great, years later. Nicest and most helpful staff, always go the extra mile. No notes!read more

My husband sent me to pick up an online order. The two employees working there were extremely nice…read moreand welcoming. The employee who took care of my order was nice enough to help me to my car. He even put the heavy items in the car for me. I'm so sorry that I didn't get your name, but you made my day shine a bit brighter. Thank you.

Excellent Service!!! Very Superb! Thumbs Up! Very Cool!…read moreAuto is Gooooood! Convenient like a convenient store! Awesome! Really Awesome!

The crew in the store is great but the part quality is very poor. A lot of the parts just don't…read morehold up at all. A lot of them are made in China.

The manager Harry is rude. Very snappy. He needs anger…read moremanagement and needs to talk with shop owner with common decency and respect. . I'm not asking or requesting that he articulate with velvet tongue but the condescending tone should be monitored especially when communicating with the public in his capacity as the manager of an automotive parts chains.

Went to AutoZone for some help with oil and a filter. Brett was quick to help. And he also called…read moreJiffy Lube down the street to get me right in for an oil change. I had no oil in my engine. He saved my car from some serious damage and he had a line of customers as well. Sometimes it's when people just go the extra mile for you. Would definitely recommend him, he is the commercial manager and he was helping the front.

Great service and great prices. They will beat any written estimates from any shop. Always busy for…read morea reason. Thank you Zeus auto stop

Words aren't enough to describe how great Zeus is…read more When we lived in the area, we had struggled to find a decent mechanic. I know very little about cars -- but enough to price compare, and to understand what my mechanic is telling me or how to research it myself. Zeus has been a godsend that we've continued to travel to years after moving much closer to Boston. He takes pride in his work, and it shows! Most recently, our aging Mazda was making a grinding noise when braking (and/or slowing below 20mph). But the noise was not always present. We dropped the car off on a crazy Saturday morning -- and within an hour, got a call that it was all set and we could swing back in. They had done the oil change, but didn't have time for the "repair" needed for the noise. That said -- it was just gunk built up because the car sits around unused most of the time. He took pictures to show us, explained why it happened, why we hear the noise, and a few ways to help it prior to coming back in for a repair. When I asked for the repair price, expecting the worst -- I was dumbfounded. I don't know how he does it, but prices are always well below every mechanic we've been to. He doesn't push unnecessary work, loves explaining everything -- and makes sure you truly understand. Unless we no longer own cars, or move hours away, we'll continue to look to Zeus as our one-stop shop for anything car related.

Had the watch battery I needed after visiting a watch repair shop in the mall. I should have gone…read morehere first. They popped the thing in there for me and everything.

For a while now, my wife and I have decided to help local businesses instead of shopping at the…read moregiants like Amazon and, target, and Walmart. I don't mind spending a couple of dollars extra at local shops. But I don't like being taken advantage of either. I needed batteries for my home motion detectors. I looked up the price on Amazon. A 6 pack of energizer batteries were $13.00 delivered. But I went to batteries plus in Salem as a goodwill gesture expecting to pay, maybe 15 or 16 dollars. Instead the 2 packs for $20.99.HOLY CRAP. Since I was already at the store, I bought them, but when I got home, I showed my wife why we should, sometimes, buy from amazon. I will not be going to batteries plus again.