We took the advice and bought hard wood floors in our house from an employee at Lowe's. If you sneeze you get a scratch, but they insisted the floors we purchased would wear well. They came out and looked at the floors and said that my wife wore high heels on them, and those will dent and scratch the floors. My wife does not wear high heels, and the floors that are less than a year old look like they are 40 years old. We spent over $20k in remodeling, and all of it at Lowe's. I will never purchase anything from the Bloomington stores and suggest you don't either. I would have gave 0 stars but they wouldn't let me. read more

worst experience. purchased an appliance to be delivered with the old appliance hauled away. had to go back to the store because they input that i was taking the appliance at time of purchase, while i paid for the old one to be hauled away at time of delivery. then i waited all morning for delivery, took time off work, had to call the store, no delivery in the morning, instead will be around 4. missed a day of work. unloaded the old refrigerator to expedite the exchange in the morning and now have very warm food that will have to be thrown away. Appaling customer service. read more

The staff is never helpful. They are usually position around the front service desk chatting as they watch customers waiting patiently for someone to assist them at the paint counter. When you ask for help, they seemed annoyed that you interrupted them. On every visit to Lowe's, there are always a number of people in the paint department waiting for assistance. When you do have a question about hardware, you are guaranteed that someone in the hardware department will not be able to find the item or he makes a comment that no one has every asked for that item in the store. That's when you remind him that you are not a carpenter and that is why you are asking for the item! Upon checking out, you are asked to use self-check out because the cashier has one person in their line. After you spend time reading all the instructions for self-check out and you believe you have the skills of a cashier, you discover upon leaving the store that your items have security tags in them. You find that you can't leave the store because the employees are concerned about searching your bags for items that you clearing purchased because you have a RECEIPT! read more

I like this Lowe's. It's usually fairly quiet and it's easy to find what you need. Employees are mildly helpful. Prices are decent.