I grew an affinity to Lowe's when I lived in Charlotte and have had good experiences with Lowe's in other locations. The Lowe's Bozeman is worthless. We had a terrible, terrible experience all around from Kim, the store manager, down to most of the crew. It's ironic that the tagline is Never Stop Improving. After placing an order for a master bath remodel of over $5,000, we are set back at least 5 weeks on our project due to Lowe's and are in jeopardy of not finishing it before our twin babies arrive. Please, please think twice before you partner with Lowe's on anything beyond picking up a basic hammer from Lowe's Bozeman. Here is a list of the major issues we had: - Were not called when the last item in our order arrived. I went in to find out that the last item had arrived the day before and their call system must have failed to make the call. - While I was told that all items from our order, including cabinets, had arrived, they had not. Some items missing from the order are even carried in stock. Why they did not pull them aside in the month they had to gather the whole order is beyond me. - I checked twice before coming to pick up the order to make sure all items were in and the items would be ready for me to pick them up. When we arrived at Lowe's, not only were some of the items missing and damaged, but it took over 2 hours to get the items that were there. - The tub, which took 4 weeks to get in, was damaged. Lowe's had not discovered this until they put it on our trailer and then the reps said fiberglass tubs ordered through Lowe's are always damaged and that's why they don't encourage it. Nice to know that after I placed the order and planned a timeline based on that. They also indicated they don't inspect items that come in a closed box. Um, the box had holes and tears in it and the cardboard top was laid on top of the box and fell off three times as they loaded it in the trailer. Some reps told me receiving was really good and should have discovered it and some kept to the story that they don't open boxes. - Customer service was HORRIBLE. Almost every rep I have worked with at Lowe's has been grossly undertrained and incapable of doing their job. From Kim, the store manager, Wicky, the assistant manager to Lee, the plumbing manager. I can say that Jeff, one of the store managers, was nice and pleasant, but did not know how to help me and could not figure out how to return two items that were part of the damaged tub. That took over 20 minutes alone with a receipt and he had to enlist two people to help. Mary in cabinets was great to work with. I'm sorry she gets pulled down by Kim the store manager and Wicky the assistance manager. I still have yet to hear from them to resolve the issue or notify me of missing items or items not received and in the meantime, I've ordered from local vendors (Mountain Supply for our tub), online vendors (lightingdirect.com and faucetdirect.com) and Home Depot in Bozeman to fulfill my order. I will be returning as many items as possible to Lowe's. DON'T GO TO LOWES BOZEMAN if you need a dependable vendor and partner for your remodel project. read more

bought a washer & dryer at the bozeman, mt store, from the manager on cyber monday - november 28, 2011. i still do not have them! they scheduled me an install date of december 14 when i paid that day & didn't even let me know they wouldn't be coming. i called that morning to confirm & that's how i learned they didn't have them in, yet. i called today & talked to the manager - the guy who sold me them - and now he laughs & jokes that they estimate mid january before they come in. horrible, horrible customer service. i gave away my perfectly good set to a family in need, in anticipation, so now i'm another month, at least, away, before they get any washers & dryers in their store. wow. back to my rule of never buying a thing from the bozeman, mt lowe's. read more

I grew up going to the Bozeman Lowes with my dad, but in the past 3 months it has been nothing but a disaster and I will never shop here again even for my employer and will highly discourage anyone that I know to shop here ever again. We have gotten orders on several occasions considering that we are finishing 3 current projects. Every time that we went to pick up an order, go find an item, or try to have some help locating an item they were less than enthused to help. I haven't had even a relatively good experience since I have moved back and started shopping again here. Ready to pick up orders which have not been ready. Even though they have their own paperwork that they are accessible to. They have taken my verification of my order to go pick the items out, which they don't explain why and they just disappear not to return for half an hour without bring an materials back and sometimes not the paperwork that I brought to have order numbers for the Lowe's employees to look up my order and find any paperwork that I need to sign. I have also asked for help to find an item, sheet rock mud, after I had looked in locations that it might be located in. The one Lowes employee that I finally got to stop and ask where the sheet rock mud was, sent me to paint. I know that it more than likely was not there but looked anyway. I finally went to the pro desk to see if they could help me. They took me right to the material I was looking for, on the other side of the store, then asked if I needed anything else. That guy was the only good experience that I not only had that shopping trip at Lowes but also for the entire time I've been back to shop since November. We lost 4 hours of work wages today for the fact of insufficiency of allowing us to actually pick up our order that had cleared on the account, which was ready, but also for the appliances that were supposed to be delivered from this specific location to the trailer. They were supposed to be here yesterday but without informing us and changing delivery dates, Lowes in Bozeman, MT told us once we got there to ask that it had been postponed for at least 10 days. The items that were on our order were in the store and we could just pick them up after the appliances had been charged for delivery fees. Everyone in that store whether it was the appliance manager or the 10 customer service people that would rather argue and not give the purchaser a call, they told us it's the purchasers responsibility to call the store since they had contacted us several times. At this point I called my boss from my number so that she would tell her what was exactly going on with the order, considering we couldn't receive a direct answer from any employee in store and would rather just keep passing us from one employee to the next, which the employee that I had her talk to my boss off of my phone took my phone, personal property, towards the back of customer service and behind the curtain. This is actually a huge issue because of the fact phones are expensive private property, which I did give my phone to her to talk to my boss since she refused to actually call her even having the number, but she didn't ask nor did I give her permission to take my phone out of sight or reach from me. After they would disappear and not return or would bring another employee to handle the issue while they disappeared Neither of the phone numbers or emails given with the order were contacted. We had kids to pick up from school and daycare which the employees were aware of but would rather argue about anything than give the already purchased items by us to us. I have been to this specific store at least a dozen times in the past 3 months and have only had actual good customer service once. I have left there several times discouraged, disappointed, and frustrated, because they can't either pull up our order saying that it hasn't been received or they are too preoccupied by their hiding spots in the store to help a customer. read more

I've been a major fan of Lowe's but recently moved to the Bozeman area and found myself in need of a new washer and dryer. Luckily, Lowe's had their Labor Day sale and I was able to get an amazing price. My complaint is about the customer service at the Bozeman Lowe's. I had told them that I was waiting for my house to close and would contact them when I was ready for delivery. I received a voicemail one day stating that they tried to deliver my items but no one was home so I needed to reschedule. When I called back, I was then told that my items were not even ready because of some disaster with the shipping company. So I went in the next day to figure out exactly what was going on. I was passed around a few times and left even more confused. I wasn't sure if my items were actually here but I had a delivery date scheduled. It just was not great customer service and I'm sad that my opinion of Lowe's has now changed because of this experience. However, I do have to say that the delivery/installation guys were great. They set it all up very quickly and were very nice. read more

Normally shop at Home Depot. Went to Lowe's today and won't go back. Needed $0.80 of hardware and they couldn't enter it in register. Lost my businesses forever.. I will continue to shop across the street! read more

Wow the customer service was awful! We spent about 10 minutes trying to find someone to help us, and when we tried to wave someone over, it was obvious they saw us, but they still ignored us. A lot of employees were hanging around the break room, and I could hear some talking about current events. They were really lazy when we finally got their attention. I'm not talking about any specific worker here; it was basically all of them. read more

I thought I had a truly horrible experience at the Bozeman Lowe's till I read the other reviews....some much worse than mine, but all singing the same song. I realize that there is a shortage of help, they are definitely understaffed and probably underpaid, but there is no excuse for multiple promises of call backs from individual departments, customer service, and finally the store manager without one single call back. We ordered material on line, only to find out that their on line inventory is totally off. All I wanted to know is when they were expecting more of the product I ordered so I could plan our construction accordingly. Everyone I talked to (when I could reach a human) was very pleasant, but not one single person out of the five I spoke with ever followed through. So sad, this is not the Lowe's I remember from years past. They are missing the boat, I'll shop elsewhere from here on out. read more

I ordered a washer/dryer from Lowe's early December 2014...It is now Feb. 2015. I have had to make two monthly payments for this order which, to date, has not been delivered. Yes, I have made calls. To add insult to injury, I went to this Bozeman store again to buy an item for my kitchen. After tracking down a sales person, I was told that the model I wanted would not be available until maybe Wed. I was told that I would have to pay for it first if I wanted the item. I told they that they already had over $1700 of my money, and that I still was waiting for what I paid for. I was not going to do that again....and asked them to please call me when the item comes in and I will come to the store and pay and pick it up. They refused to do that. No only does one have to chase down a sales person at Lowe's, but often the person does not know the product and is unrelenting in telling how they can NOT do something because of store policy. May career was dependent on good customer service and I was very successful. I always did whatever I could to make things happen for a customer.....with a little effort one can almost always "make it happen". THIS IS A VERY POORLY MANAGED STORE. read more

Lowe's has very poor customer service. We had a valid question for customer service/check out counter, and the girl with hag hair and a smoker's face said she "didn't know" and blew us off. This is horrible customer service. First of all, if you're going to say you "don't know" the answer to a question with regard to product in your store, you damn well better find someone who does. The proper way to have handled this would have been to say, "I'm sorry, I don't know, but I'll find someone who does". So, I tracked down someone at the other end of the store, a gentleman by the name of Ron, I think, and asked him to help us. He was very helpful. So, when we went to check out our item, I said, "It appears he's the only one here who knows what he's doing, and the girl with the hag hair said, "Oh, I know what I'm doing; I know the departments; I just don't know where in the department to locate that item." Really? No, No you don't. She was trying desperately to justify her stupidity/laziness and pi$$-poor customer service skills. I will NEVER go back there! You can't defend stupidity! read more

I would not recommend this store. I ordered a new Samsung refrigerator and scheduled a delivery. After the installation, it was apparent that there was a large scrape and dent on the front. The delivery guys offered a discount or replacement, but I did not want a discount, I wanted what I paid for - a frig that looked like new. I could use the frig until they brought a new one. The appliance did not work. A lot of food (including hard to replace game and fish) thawed overnight and was ruined. I began to suspect that I received a returned frig or floor model. I called the store, and the manager agreed to replace, but not reimburse for the food, telling me to go through my warranty process for reimbursement. I had purchased an extended warranty, and if I had not, it seemed as if there would have been no reimbursement for the ruined food. The manager insisted the frig was new. When the new frig came (quickly, I admit) it looked like a new one, with protective padding on the front, and the handles and other loose items taped inside, unlike the original which had the door handles on and no tape. Last time for me with Lowe's! The delivery men were great, and the replacement came quickly, hence two stars instead of one. read more

So I needed a new fence because my dogs were getting out of the old one. I went to Lowe's because they had installation services. Signed the contract on April 4th. We were supposed to have the fence installed by mid-late April. Yeah, right...It took many calls and emails to even get it scheduled. They only responded when my husband called to express his thoughts about their "service." Then, when they finally installed it around the 5th of May, they did not put in any tension wire and voila, the dogs were still getting out because they could go right under the fence! hmmm. Once again, many phone calls and emails later... they were supposed to come out on May 15th. Needless to say, no show. They finally finished it on May 18th, fully 1.5 months after we wanted it done. Oh, and, btw, they billed us in the meantime. Will NEVER use Lowe's installation "services" again. No response to emails and poor response all around. Seems they didn't think dealing with a female was that important since they finally hopped to it AFTER my husband called. BAD, BAD, BAD. read more